Panasonic Voice Processing System Kx Tva50 Subscribers Manual

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Main Menu
Receive Msg.
Deliver Msg.
Mbx. Management
A.A. Status
EXIT ENTER
A.A. Status
Call Transfer Status
Covering Extn.
Msg. Reception Mode
Incomplete Handling
EXIT ENTER
Disable All
EXIT SEL ENTER
Call Blocking
     EXIT SEL ENTER
Follow the audible prompts 
to log in to your mailbox.
Select A.A. Status, 
then press ENTER using 
the soft button.
Select Call Transfer 
Status, then press 
ENTER to accept.
Select SEL to accept.
Select SEL to accept. 
						

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Intercom Paging
EXIT  SEL ENTER
Beeper Access
EXIT  SEL ENTER
Transfer to Mbx.
EXIT SEL ENTER
A.A. Service Status will be 
set. To set other features, 
press ENTER, then follow 
the steps.Select SEL to accept. Select SEL to accept.
A.A. Status
Call Transfer Status
Covering Extn.
Msg. Reception Mode
Incomplete Handling
EXIT
Call Screening
     EXIT SEL ENTERSelect SEL to accept. 
						

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Glossary
Alternate Extension Group
The extensions assigned to an Alternate Extension Group receive transferred calls 
via the sequence specified as the groups Alternate Extension Transfer Sequence.
APT Integration
Digital integration between the VPS and certain Panasonic PBXs. Requires 
upgraded software in the PBX. When the VPS and PBX use APT Integration, voices 
are sent using analog technology, and data is sent digitally.
Depending on the model and/or the software version of the connected PBX, you may 
not be able to utilize certain features available only with APT Integration. For more 
information, consult your dealer.
Auto Configuration
Available with APT/DPT Integration only. Simplifies initial system setup by reading 
information from the PBX and automatically creating mailboxes in the VPS to 
correspond to the extensions connected to the PBX. Auto Configuration can be 
initiated with the appropriate Mode Switch setting or by System Administration 
(Quick Setup).
Auto Forwarding
Allows unplayed messages to be copied or moved to another mailbox.
Auto Receipt
Allows a subscriber or the System Manager to receive a message to confirm the 
reception of sent messages to other subscribers.
Automated Attendant
The Automated Attendant feature of the VPS requests the caller to enter an 
extension number and then the VPS dials the number. If there is no answer or the 
line is busy, the caller is given certain options, including the option to leave a 
message in a mailbox. This is the advantage of calling an extension indirectly 
through the Automated Attendant rather than calling it directly.
Automatic Log-in
Available with APT/DPT Integration only. Allows subscribers to access their 
mailboxes directly without entering their mailbox numbers. Subscribers can access 
their mailboxes directly from their extensions or from outside phones by dialing a 
preprogrammed telephone number (either a DID number or a telephone number that 
reaches the PBX via a preprogrammed outside line) or by calling the VPS from a 
preprogrammed telephone number (Caller ID number).
Autoplay New Message
The VPS plays new messages automatically when a subscriber, the System 
Manager, or the Message Manager logs in to his or her mailbox. 
						

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Bookmark
Enables a subscriber, the System Manager, or the Message Manager to set a 
specific point (Bookmark) in a message and easily resume playback later from that 
point.
Call Blocking
Allows subscribers to have their calls handled by the Incomplete Call Handling 
Service without ringing at their extensions.
Call Screening
Allows subscribers to screen calls. The VPS prompts the caller with the message 
Record your name at the tone, and records the callers name. The caller is put on 
hold while the VPS calls the subscriber and plays back the callers name. The 
subscriber can then decide whether to take the call or not.
Called Party ID
(Sometimes referred to as Follow-On ID) Allows the PBX to dial extra digits to bring 
the caller directly to a specified mailbox, rather than to the General Delivery Mailbox.
Caller ID Callback
Available with APT/DPT Integration only. Enables a subscriber to use the Caller ID 
number information included with a message to call back the message sender 
without dialing the callers telephone number.
Caller ID Call Routing
Available with APT/DPT Integration only. The VPS automatically sends calls from 
preprogrammed Caller ID numbers to a specified extension, mailbox (including 
Mailbox Group) or Custom Service.
Caller Name Announcement (System/Personal) 
Available with APT/DPT Integration only. The VPS announces prerecorded Caller ID 
caller names when:
(1) subscribers listen to messages received from preprogrammed telephone 
numbers left in their mailboxes.
(2) the VPS transfers calls from preprogrammed telephone numbers to subscribers 
(Caller ID Screening).
(3) the VPS pages subscribers by intercom (Intercom Paging). 
Caller names can be recorded and played for all subscribers (system) or can be 
recorded by individual subscribers and played for their own calls only (personal). If 
the same Caller ID number is programmed for both System and Personal Caller 
Name Announcements, the VPS will use the caller name recorded by the subscriber.
Company Greeting
A maximum of 32 Company Greetings can be recorded to greet callers. One (or 
System Greeting or none) can be selected for each Day, Night, Lunch, Break, and 
Holiday service based on a port and outside line. 
						

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Company Name
This is played by the VPS to the intended receiver of an External Delivery Message 
when he or she is unable to enter correctly the password (if a password is required 
to listen to the message). This helps him or her to realize where the call came from 
and contact the message sender if necessary.
Covering Extension
Allows subscribers to set another extension as the destination for their calls. Callers 
can be directed to the covering extension either by the Incomplete Call Handling 
feature, or by pressing [0] while listening to a subscribers personal greeting 
message or while leaving a message.
Custom Service Builder
Allows the System Administrator to create Custom Services visually, using KX-TVA 
Maintenance Console. Each Custom Service and its functions can be edited and 
arranged using a familiar drag-and-drop interface.
Custom Service
Allows callers to perform specific functions by pressing dial buttons on their 
telephones while listening to voice guidance (Custom Service Menus). Custom 
Services allow callers to connect themselves to an extension, mailbox, Mailbox 
Group, operator, fax machine, etc., without the assistance of an operator. The 
System Administrator can create a maximum of 100 Custom Services.
Default Mailbox Template
Is used as a template when the System Administrator creates consecutive 
mailboxes. It enables the System Administrator to apply basic settings (Mailbox 
Parameters, Message Waiting Notification, External Message Delivery, Auto 
Forwarding) to multiple mailboxes simultaneously.
Default Setting
A parameter defined for the VPS at the factory which can be changed through 
system programming by the System Administrator or the System Manager.
Delayed Ringing
There are 2 kinds of delayed ringing applications. 
(1)The VPS is used as the no-answer destination for the Intercept Routing feature of 
your PBX. 
(2) DIL 1:N (outside line to several extensions) terminates on telephones and VPS 
ports. To give the telephone users a chance to answer calls, the VPS lines should 
be programmed for delayed ringing. Otherwise, the VPS will answer the calls 
immediately.
Delete Message Confirmation
The VPS requests confirmation from the subscriber before erasing a message left 
in his or her mailbox. 
						

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Delivery Time
The time specified by the subscriber for the VPS to deliver a prerecorded message. 
Subscribers can specify the delivery time when leaving messages for other 
subscribers or when sending a message via External Message Delivery.
DID Call Routing
Available with DPT Integration only. The VPS automatically sends calls from 
preprogrammed DID numbers to a specified extension, mailbox (including Mailbox 
Group) or Custom Service.
DPT Integration
Digital integration between the VPS and certain Panasonic PBXs. Requires 
upgraded software in the PBX. When the VPS and PBX use DPT Integration, voices 
and data are sent digitally.
Depending on the model and/or the software version of the connected PBX, you may 
not be able to utilize certain features available only with DPT Integration. For more 
information, consult your dealer.
DTMF
Dual Tone Multi Frequency. Commonly referred to as touchtone.
E-mail Integration
Allows subscribers and the Message Manager to receive notification by e-mail when 
they receive new messages. Subscribers can also have the voice message attached 
to the e-mail notification if the System Administrator has enabled this feature for their 
mailboxes.
External Delivery Message
A message recorded by a subscriber and then delivered to outside parties and/or 
extensions. The VPS dials the outside telephone number or extension number and 
plays the message for the recipient. The message can be delivered immediately or 
at a specified time.
External Message Delivery List
A preprogrammed list of outside parties and extensions that can be used to deliver 
an External Delivery Message to several recipients in one operation. Each 
subscriber can create 2 External Message Delivery Lists. Each list can have 8 
destinations.
External Message Delivery Retry
Determines how many times the VPS will attempt to deliver an External Delivery 
Message when the called line (recipient) is busy or does not answer.
Fast Forward
Allows a subscriber to fast forward through a message in 4 second intervals. 
Follow-On ID
(see Called Party ID) 
						

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General Delivery Mailbox
A special mailbox that is maintained by the Message Manager. If a caller does not 
have a DTMF-compatible telephone, the caller cannot dial numbers in order to 
connect himself or herself to an extension or mailbox. Callers who do not dial any 
numbers can be directed to the General Delivery Mailbox. 
Periodically (daily is best), the Message Manager should transfer messages in the 
General Delivery Mailbox to the appropriate subscriber mailboxes.
Hash Sign
The [#] key on the telephone keypad. Also known as the pound sign.
Immediate Reply
Allows the message recipient to reply to a message without specifying the extension 
number or the mailbox number of the sender.
Inband Integration
When the VPS and PBX use Inband Integration, voices are sent using analogue 
technology, and data is sent using analogue DTMF tones. The PBX informs the VPS 
of the status of extensions by sending DTMF tones and Call Progress tones to the 
VPS. Many features, such as Intercom Paging, Live Call Screening (LCS), etc., are 
not available with Inband Integration.
Incomplete Call Handling Service
Calls are considered incomplete when is the called extension does not answer, is 
busy, or has set Call Blocking.
Incomplete Call Handling can handle calls in 7 different ways. Each subscriber can 
specify the options available to callers when their calls are incomplete.
(1) leave a message in the subscribers mailbox
(2) transfer to the subscribers Covering Extension
(3) Intercom Paging (notify the subscriber by paging the subscriber)
(4) Beeper Access (notify the subscriber by paging the subscribers beeper)
(5) transfer to Custom Service
(6) transfer to operator
(7) return the caller to the top menu, allowing the caller to call another extension
Intercept Routing—No Answer
A PBX feature that transfers an unanswered call to another extension or to the VPS.
Intercom Paging
Available with APT/DPT Integration only. If a subscriber has set Intercom Paging, the 
VPS will page the subscriber and announce that he or she is receiving a call. The 
VPS can announce prerecorded caller names using the Caller Name 
Announcement feature, or prompt the caller to record his or her name and announce 
the recorded name. Pages can be heard through PT speakers or through external 
speakers connected to the PBX. 
						

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Interview Service
Allows the VPS to interview a caller by playing a series of prerecorded questions 
and recording the callers responses. Subscribers are able to record questions 
directly into their interview mailboxes. After a caller records his or her answers, the 
Message Waiting Lamp turns on at the subscribers telephone. This feature is very 
useful for claims departments, order desks, job applications, etc.
Keypad
The dial keys ([0]–[9], [ ], [#]) on a telephone.
LCD
Liquid crystal display
Live Call Screening (LCS)
Available with APT/DPT Integration only. Allows the subscriber to use his or her PT 
to monitor incoming calls as messages are being recorded. The subscriber has the 
option of answering calls while monitoring or allowing the message to be recorded 
without interruption.
Logical Extension (All Calls Transfer to Mailbox)
An extension that always receives calls directly into its mailbox. This feature is used 
by subscribers who are often unavailable or who do not have a telephone. 
Mailbox Capacity (recording time)
The total length of time for all messages that can be recorded in a subscribers 
mailbox. The System Administrator or System Manager can set each subscribers 
maximum mailbox capacity. Each subscribers mailbox capacity is determined by 
COS. 
Mailbox Capacity Warning
Allows the VPS to alert subscribers when recording time for their mailboxes are 
running low. The warning announcement will be heard at the beginning of 
Subscribers Service. 
Mailbox Group
A preprogrammed list of subscriber mailboxes that can be used (by any subscriber) 
to deliver a message to several recipients in one operation. 
Up to 20 Mailbox Groups can be created.
Mailbox Number
Normally the same number as the corresponding subscribers extension number.
Message Envelope Setting
Specifies when message envelopes (message date and time, name of the person 
who recorded or transferred the message, telephone number of the caller) are 
announced. Envelopes can be played back before or after messages automatically, 
or only when the subscriber presses [2] [3] during or after message playback. 
						

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Message Manager
Mailbox 998. The person who takes care of message-related maintenance, such as 
General Delivery Mailbox maintenance, and recording and deleting messages 
(System Prompts, Company Greetings, Custom Service Menus, System Caller 
Names, etc.)
Message Recovery
Allows a subscriber to change the status of a message from deleted to old, 
preventing the message from being permanently deleted. 
Message Retention Time
Determines the number of days before a message is automatically deleted.
New Message Retention Time: Determines when new (unplayed) messages are 
deleted. 
Saved Message Retention Time: Determines when old (played) messages are 
deleted.
Message Retrieval Order
When a subscriber has several messages in his or her mailbox, determines whether 
messages are played back from newest to oldest (Last In First Out [LIFO] or from 
oldest to newest First In First Out [FIFO]).
Message Transfer
Allows a subscriber to reroute a message to another mailbox and add his or her 
comments to the message if necessary. Receipt messages and messages originally 
marked as private cannot be transferred.
Message Waiting Lamp
The lamp on a PT that lights when there are messages in the extension users 
mailbox.
Message Waiting Notification
Notifies subscribers and the Message Manager when they have received messages, 
by lighting the Message Waiting Lamp on their PTs, by calling a preprogrammed 
telephone number, or by paging a beeper.
Multilingual Selection Menu
Allows callers to select the language they would like to hear for voice guidance 
(system prompts). 3 languages can be selected for the Multilingual Selection Menu 
of the KX-TVA50; 5 languages for the KX-TVA200.
Non-Subscriber
A caller to the VPS who does not own a mailbox.
Notification Method
(see Message Waiting Notification) 
On Hold Announcement Menu
Allows callers in a queue to listen to the prerecorded announcement or music while 
they are on hold. 
						

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One-touch Two-way Transfer (One-touch TWT)
Available with KX-TDA series and KX-TAW series PBXs using DPT Integration only. 
Allows a subscriber to record his or her telephone conversations into another 
subscribers mailbox with a one-touch operation.
Operator
3 different extensions can be assigned as operators for each time mode. Callers can 
be directed to an operator when they dial [0], when they have rotary or pulse 
telephones (and thus cannot dial while listening to VPS prompts), or when certain 
VPS features are programmed to direct callers to an operator. 
Owners Name
Each mailbox has an owners name (subscriber name), and there are 2 ways that 
these names are stored in the VPS. 
First, subscribers can record their own names; the VPS can announces this 
recorded name during transfers, Intercom Paging, and when callers use the Dialing 
by Name feature. 
Second, the System Administrator can assign a text name for each subscriber. This 
allows callers to dial subscribers extensions by name (Dialing by Name) rather than 
by number. For example, a caller can dial S-M-I-T (Smith) rather than Smiths 
mailbox number, which can be hard to remember. 
Password
A combination of numbers that protects a subscribers mailbox from unauthorized 
access. If forgotten, the System Administrator or the System Manager can clear it so 
that the subscriber can select a new password. 
Personal Custom Service
Similar to a Custom Service, allows callers to perform specific functions by pressing 
dial buttons on their telephones while listening to the subscribers Personal Greeting 
Message. A subscribers Personal Custom Service can allow callers to connect 
themselves to another extension, mailbox, outside telephone (such as the 
subscribers mobile phone), etc., without the assistance of an operator. Each 
subscriber can create his or her own Personal Custom Service.
Personal Greetings
Subscribers can record 3 greeting messages that greet callers who are directed to 
their mailboxes. The Personal Greeting heard by callers depends on the status of 
the subscriber or VPS. 
No Answer Greeting: Heard by callers when the subscriber does not answer. 
Busy Signal Greeting: Heard by callers when the subscriber is busy. 
After Hours Greeting: Heard by callers when the VPS is in night mode.
Personal Greeting for Caller ID
Available with APT/DPT Integration only. A subscriber can record a maximum of 4 
Personal Greeting messages that are played for callers whose telephone numbers 
(Caller ID numbers) have been assigned to a Personal Greeting for Caller ID. A 
maximum of 8 Caller ID numbers can be assigned to each greeting.