Panasonic Voice Processing System Kx Tva50 Subscribers Manual

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5.4 Interview Mailbox
An interview mailbox is a mailbox 
designed to ask questions to callers and 
record their answers. If you have an 
interview mailbox (not all subscribers do), 
you can record up to 10 questions and set 
the answer recording time individually for 
each question from 1 to 60 seconds.
Your interview mailbox can be used, for 
example, to allow callers to place orders 
or request information from your 
company. You can ask them to record 
their names, address, and order or 
request information, and then you can 
note their information later while playing 
back their messages. You can even ask 
your System Administrator to create a 
Custom Service, for example, to record 
customer information for callers who call 
after business hours when your staff have 
already gone home for the day.
Recording Questions
1.Log in to your mailbox.
 See 2.1 Logging in to Your 
Mailbox if necessary.
2.  
3. to change (record or re-
record) this question, then 
continue from step 4.
 to skip to the next question, 
then repeat this step.
 to skip to the previous 
question, then repeat this step.
 to select a specific question.
 Enter the question number and 
[#], then repeat this step.
4.Record the question.
5. to end recording.
6. to accept.
7.Continue from step 3, or go on-
hook if finished.
Changing Answer Lengths
1.Log in to your mailbox.
 See 2.1 Logging in to Your 
Mailbox if necessary.
2.  
3. to change the answer length, 
then continue from step 4.
 to skip to the next question, 
then repeat this step.
 to skip to the previous 
question, then repeat this step.
 to select a specific question.
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 Enter the question number and 
[#], then repeat this step.
4.Enter the answer length (1–60) in 
seconds.
5.Continue from step 3, or go on-
hook if finished.
Deleting Questions
1.Log in to your mailbox.
 See 2.1 Logging in to Your 
Mailbox if necessary.
2.  
3. to delete the current 
question.
 to skip to the next question, 
then repeat this step.
 to skip to the previous 
question, then repeat this step.
 to select a specific question.
 Enter the question number and 
[#], then repeat this step.
4.Go on-hook if finished.
Note
 If you would like to use this feature, you 
must first be assigned an Interview 
Mailbox. For more information, consult 
your System Administrator.
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5.5 Message Reception 
Mode
If you have an interview mailbox (see 5.4 
Interview Mailbox) in additional to your 
regular mailbox, Message Reception 
Mode determines which mailbox is used 
when:
a)Calls are directed to your mailbox by 
the Leaving a Message setting of 
the Incomplete Call Handling feature 
(see 5.2 Incomplete Call Handling).
b)Your extension is a Logical Extension 
(i.e., your mailbox receives your calls 
automatically, perhaps because you 
do not have your own telephone for 
regular use).
1.Log in to your mailbox.
 See 2.1 Logging in to Your 
Mailbox if necessary.
2. 
3. to toggle between Interview 
Mode (interview mailbox) and 
Message Recording Mode (regular 
mailbox).
4.Go on-hook.
Note
 Not all subscribers have interview 
mailboxes. For more information, 
consult your System Administrator or 
System Manager.
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5.6 Personal Group 
Distribution Lists
Personal Group Distribution Lists allow 
you to send messages to several 
subscribers at once (see 4.2 Message 
Delivery). You can create and edit 4 
Personal Group Distribution Lists, and 
these lists can only be used by you. You 
can assign 40 group members 
(subscribers) to each list and record a 
name for each group (for example, Sales 
Team, Department Heads, etc.).
1.Log in to your mailbox.
 See 2.1 Logging in to Your 
Mailbox if necessary.
2. 
3.Enter the desired Personal Group 
Distribution List number (1–4).
4. to record a name for the 
group.
5.State the list name after the tone.
6. to end recording.
7. to accept.
8. to add.
9.Enter the mailbox number of the 
subscriber you wish to add to the 
list.
10. to add the subscriber to the 
list.
11. to add more subscribers to 
the list, then continue from step 8.
 to end.
12.Go on-hook.
Deleting Members from Personal 
Group Distribution Lists
You can delete members of your Personal 
Group Distribution Lists one by one or all 
at once.
1.Log in to your mailbox.
 See 2.1 Logging in to Your 
Mailbox if necessary.
2. 
3.Enter the desired Personal Group 
Distribution List number (1–4).
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4. to delete a group member.
5. to delete all members, then 
go on-hook to finish.
 to delete one member.
6. to delete the announced 
member.
 to keep the member and 
announce the next member.
 Repeat this step to delete other 
members.
7.Go on-hook.
Changing Personal Group 
Distribution List Names
You can change or delete Personal Group 
Distribution List names.
1.Log in to your mailbox.
 See 2.1 Logging in to Your 
Mailbox if necessary.
2. 
3.Enter the desired Personal Group 
Distribution List number (1–4).
4. to change the list name.
5. to change (record) the list 
name.
 to delete the list name, then 
go on-hook to finish.
6.State the list name after the tone.
7. to end recording.
8. to accept.
9.Go on-hook.Note
 The System Administrator can create 
Mailbox Groups, which are similar to 
Personal Group Distribution Lists 
except they can be used by other 
subscribers. For more information, 
consult your System Administrator or 
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5.7 External Message 
Delivery Lists
Your External Message Delivery Lists 
allow you to send messages to several 
outside parties and PBX extension users 
who do not have their own VPS mailboxes 
at once (see 4.3 External Message 
Delivery). You can create and edit 2 
External Message Delivery Lists, and 
these lists can only be used by you. You 
can assign up to 8 members to each list 
and record a name for each member.
Creating or Adding to an External 
Message Delivery List
1.Log in to your mailbox.
 See 2.1 Logging in to Your 
Mailbox if necessary.
2.  
3. for list number 1.
 for list number 2.
4.
5.
Enter the outside line access 
number needed for making outside 
calls.
 To store an extension number, 
simply enter the extension 
number then continue from 
step 7.
6.Enter the outside telephone 
number (including area code if 
needed).
 To insert a pause or special 
command in the middle of the 
telephone number, pause 
momentarily while entering the 
telephone number. The VPS 
will announce a list of available 
options, for example, To insert 
a pause, press [5]. Press [4] to 
continue entering the 
telephone number..
7. to accept.
8.State the members name after the 
tone.
9. to end recording.
10. to add the member.
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11. to add another member, then 
continue from step 5.
 to end.
12.Go on-hook.
Deleting Members from an 
External Message Delivery List
1.Log in to your mailbox.
 See 2.1 Logging in to Your 
Mailbox if necessary.
2.  
3. for list number 1.
 for list number 2.
4.
5.
 to delete all members, then 
continue from step 7.
 to delete one member.
6. to delete the announced 
member.
 to keep the member and 
announce the next member.
 Repeat this step to delete other 
members.
7.Go on-hook.
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5.8 Message Waiting 
Notification
The Message Waiting Notification feature 
lets you know you have received new 
messages in your mailbox by:
Message Waiting Lamp: The message 
lamp on your telephone (if it has one) will 
light when you receive a new message. If 
you have a compatible PBX and 
Panasonic telephone with a 6-line display, 
you can also see the number of new 
messages you have on your display.
Device Notification: Notifying you via a 
device, i.e., an outside telephone, 
another PBX extension, your mobile 
phone, beeper, etc. You can assign three 
different devices. For each device, you 
have the option of receiving notification 
for urgent messages only, or for all 
messages. You can also choose to 
receive notification during certain hours 
only (called scheduling), useful if you do 
not want to be disturbed at night, for 
example. For more information on 
scheduling, consult your System 
Administrator.
If you turn device notification on for more 
than one device, the lowest numbered 
device (1, 2, or 3) will be used first. If 
notification is not possible (for example, if 
your outside telephone is busy), the next 
device will be used.
Message notification by e-mail may also 
be available for your mailbox (see 5.9 E-
mail Integration (Message Notification by 
E-mail)).
Turning Message Waiting Lamp 
Notification On/Off
1.Log in to your mailbox.
 See 2.1 Logging in to Your 
Mailbox if necessary.
2. 
3. to enable/disable lamp 
notification.
4.Go on-hook.
Note
 Displaying the number of new 
messages is only available with 
Panasonic KX-TDA series PBXs using 
DPT Integration. For more information, 
consult your System Administrator or 
System Manager.
Turning Device Notification On/Off
1.Log in to your mailbox.
 See 2.1 Logging in to Your 
Mailbox if necessary.
2. 
3.Enter the desired device number 
(1–3).
4. to send notification for all 
messages.
 to send notification for urgent 
messages only.
5. to use a preprogrammed 
schedule.
 to receive notification always 
(continuously).
 to not receive notification at 
all (i.e. turn off).
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6.Go on-hook.
Changing Device Numbers
1.Log in to your mailbox.
 See 2.1 Logging in to Your 
Mailbox if necessary.
2. 
3.Enter the desired device number 
(1–3).
4. to change the assigned 
number.
 To delete the assigned number, 
press [3] then go on-hook to 
finish.
5.Enter the outside line access 
number needed for making outside 
calls.
 To store an extension number, 
simply enter the extension 
number then continue from 
step 7.
6.Enter the outside telephone 
number (including area code if 
needed).
 To insert a pause or special 
command in the middle of the 
telephone number, pause 
momentarily while entering the 
telephone number. The VPS 
will announce a list of available 
options, for example, To insert 
a pause, press [5]. Press [4] to 
continue entering the 
telephone number..
 If you insert a beeper display 
command here, the VPS will 
prompt callers to enter their 
telephone numbers. Caller 
telephone numbers can then 
be sent to your beeper. This feature may be disabled for 
your mailbox.
7. to accept.
8. if the assigned number is a 
telephone number.
 if the assigned number is a 
beeper number.
9.Go on-hook.
Note
 If your PBX uses PRI lines, you may 
need to enter [#] at the end of outside 
telephone numbers. Consult your 
System Administrator for more 
information.
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5.9 E-mail Integration 
(Message Notification 
by E-mail)
When you receive new messages in your 
mailbox, you can receive notification by e-
mail. The recorded message can also be 
added to the e-mail as an attachment. 
Consult your System Administrator for 
more information.