Panasonic Voice Processing System Kx Tva50 Subscribers Manual

							Subscriber’s Manual
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 to rewind.
 to fast forward.
 to transfer.
 to listen to the entire menu.
Transferring Messages
Messages left in the General Delivery 
Mailbox should be transferred to their 
intended recipients on a regular basis. 
The Message Manager can add his or her 
own voice comments when necessary. 
When a message is transferred, the 
original message is not deleted from the 
General Delivery Mailbox; it must be 
deleted manually.
1.Log in to the Main Menu.
 See 7.1 Logging in to the 
Message Managers Mailbox.
2. to transfer new messages.
 to transfer old messages.
 to transfer deleted messages 
from General Delivery Mailbox.
3.The VPS plays the first (next/last) 
message.
 to transfer the message.
4.Enter the destination mailbox 
number.
5. to accept.
6. to record a comment.
 Press [1] to transfer messages 
without comment. Press [3] to 
add a mailbox number. Press 
[4] to review the Mailing List.
7. to end recording.
8. to accept.
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7.3 Setting Up Message 
Waiting Notification
The VPS can notify the Message 
Manager when unplayed messages are 
waiting in his or her mailbox by turning on 
the message waiting lamp and/or calling 
a external device (i.e., telephone or 
beeper).
The VPS can also send notification via e-
mail if the System Administrator has 
enabled this feature.
Setting Notification by Message 
Waiting Lamp
The VPS lights the message waiting lamp 
on the Message Managers extension 
when a new message is recorded in the 
Message Managers mailbox.
Note
 Extensions assigned as operators can 
be called by dialing [0], however, when 
setting this feature the extension 
number (not 0) must be specified.
 When a proprietary telephone with 6-
line display is used, the number of new 
(unplayed) messages will be displayed 
while the message waiting lamp is lit. 
This feature is only available when the 
VPS is connected to a Panasonic KX-
T series PBX using DPT Integration 
(see DPT Integration in the 
Glossary).
1.Log in to the Main Menu.
 See 7.1 Logging in to the 
Message Managers Mailbox.
2.
3.
 to change the Message 
Waiting Lamp Notification Status.
4. to change.
 to accept.
Setting Notification by External 
Device
The VPS calls the preprogrammed 
telephone number or beeper when a new 
message is recorded in the Message 
Managers mailbox. Set the following 
parameters as needed.
Setting Device Status
For each device, the notification is 
enabled or disabled according to a preset 
schedule. The Message Manager can 
enable a device according to a schedule. 
The System Administrator must 
accomplish this task.
1.Log in to the Main Menu.
 See 7.1 Logging in to the 
Message Managers Mailbox.
2.
3.
Enter the device number (1-3).
 If a telephone number has not 
been assigned to the selected 
device number, you cannot set 
the device status. See 
Assigning Notification 
Numbers to assign a 
telephone number.
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4.Select the desired message type.
 to notify all messages.
 to notify urgent messages.
5.Select when the device will be 
used for message notification.
 for schedule (notification is 
sent each time a message is 
received, but only during the times 
programmed by the System 
Administrator).
 for continuously.
 for not use (notification is 
never sent).
Assigning Notification Numbers
A maximum of 3 telephone or beeper 
numbers can be set for message 
notification. Use the number keys 0 to 9, 
and the Beeper Callback Number Display 
Entry Code [X] to make these 
assignments.
When the Beeper Callback No. Entry 
Code is added at the end of a beeper 
number, the VPS will ask the caller to 
enter the callback number that will be 
displayed on the beeper. System 
Programming determines if the Callback 
Number Entry is to be entered before, 
after, or without the message.
It is also possible to have the caller select 
whether or not he or she wishes to enter 
a callback number. The System Manager 
must authorize the use of the Beeper 
Callback No. Entry Code.
1.Log in to the Main Menu.
 See 7.1 Logging in to the 
Message Managers Mailbox.
2.3.
 to assign a telephone/beeper 
number.
4. to change the first telephone 
number.
 to change the second 
telephone number.
 to change the third telephone 
number.
5. to accept.
6.Enter the telephone number.
7. to accept.
8. to change the telephone 
number.
 to accept.
 to review.
 to add more digits.
 to insert a pause.
 to insert a wait for dial tone.
 to insert a beeper display 
command.
9. to be notified by telephone.
 to be notified by beeper.
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7.4 Customizing the 
Message Managers 
Mailbox
The Message Manager is able to 
customize the Message Managers 
mailbox by specifying: (1) the password; 
(2) the extension numbers of Operator 1, 
2, and 3; or (3) Telephone numbers 1 and 
2 as the call forwarding destinations when 
Remote Call Forwarding is set to an 
outside line.
Note
 If the VPS is being programmed via 
KX-TVA Maintenance Console, the 
Message Manager cannot customize 
his or her mailbox. The VPS will 
announce, Sorry, this function is not 
available.
Message Managers Password
The Message Manager can change the 
password at any time using the 
telephone. The password contains a 
maximum of 10 numeric characters. It 
must be entered to execute the message 
management operation.
Operators Extensions
When callers require help, they can dial 
[0] to be transferred to an operator. A 
maximum of 3 operators can be 
programmed for each time mode; these 
operators are not necessarily the same 
as the operator extensions programmed 
for the PBX. The extension assigned as 
Operator 1 for the day mode is 
designated as the Message Manager.
Telephone Numbers 1 and 2 for 
Remote Call Forward to Outside
After programming/changing the 
telephone numbers used for Remote Call 
Forward to Outside, the Message 
Manager must reset the remote call 
forwarding setting (see 7.7 Remote Call 
Forwarding Set), even if it was already 
enabled. Telephone numbers set here will 
not be effective until remote call 
forwarding is reset. If you do not reset 
remote call forwarding, calls will be 
forwarded to the old telephone numbers. 
1.Log in to the Main Menu.
 See 7.1 Logging in to the 
Message Managers Mailbox.
2.
3.
 to change the password.
 to accept.
4.Enter the password, then  .
5. to accept.
6. to change or assign the 
operators extension.
 to accept.
 to delete, then continue from 
step 9.
 Operator 1s extension number 
cannot be deleted.
7.Enter the extension number.
8. to accept.
9.Repeat steps 6-8 to assign or to 
delete the extension number for 
the Day, Night, Lunch and Break 
Modes for each operator.
10. to change or assign the 
telephone number 1 setting.
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 to accept the current setting, 
then continue from step 13.
11.Enter the telephone number using 
(0-9, ).
 Please make sure you begin 
the telephone number with an 
Outside Line Access number 
(to seize an Outside Line).
 When connected to the KX-
TD500 or the KX-TDA series, 
the maximum number of 
characters allowed to be 
entered is 24; when connected 
to any other KX-T series PBX, 
16.
12. to accept.
13. to change or assign the 
telephone number 2 setting.
 to accept the current setting.
14.Enter the telephone number using 
(0-9, ).
15. to accept.
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7.5 Setting the System 
Clock
The system clock can be set directly from 
the telephone. It is important to set the 
clock accurately because Message 
Waiting Notification, External Message 
Delivery, redialing and rescheduling of 
External Message Delivery, and 
Automatic Message Deletion are all 
scheduled using this setting. The System 
Administrator and System Manager are 
also able to set the clock.
If the start and end dates for daylight 
saving time are programmed, the VPS 
automatically adjusts the time for daylight 
saving time.
Note
 The Message Manager cannot set the 
system clock while:
– the VPS is being programmed via 
KX-TVA Maintenance Console.
– the System Manager is 
configuring mailboxes, Classes of 
Service (COS), or customizing the 
System Managers Mailbox.
The VPS will announce, Sorry, 
this function is not available.
1.Log in to the Main Menu.
 See 7.1 Logging in to the 
Message Managers Mailbox.
2.
3.
Enter the current time, then  .
4. for AM.
 for PM.
 This option may not be 
available if the VPS is 
programmed to use 24-hour 
time.
5. to accept.
6. to change current setting.
7.Enter the current month, then 
.
For example:
 To enter January, press [1] [#].
8.Enter the day, then  .
9.Enter the last 2 digits of the year, 
then .
10. to accept.
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7.6 Recording Messages
The Message Manager is responsible for 
recording various system messages 
(menus, voice labels, system prompts, 
and system caller names) and is also 
responsible for maintaining the following:

Company Greetings—A maximum of 
32 company greetings for business/
non-business and lunch/break hours 
as well as holidays can be selected, 
recorded, or deleted as necessary.
Company Name
Custom Service Menus (maximum 
length: 6 min each)—A maximum of 
100 custom service menus can be 
recorded. These menus guide callers 
to the services they require without 
the need for a human operator.
Voice Labels (maximum length: 6 min 
each)—A maximum of 20 Mailbox 
Groups can be created by the System 
Administrator. Each list can have a 
voice label.
System Prompts (maximum length: 6 
min each)—The Message Manager 
can change system prompts by 
recording new prompts and restoring 
them.
Multilingual Selection Menu 
(maximum length: 6 min)—With this 
menu, callers can select the language 
they prefer for voice guidance). For 
example, the Message Manager can 
record a menu that announces: 
For English, press (7). 
For French, press (8). 
For Chinese, press (9). 
The System Caller Names (maximum 
length: 10 s each)—A maximum of 
200 Caller ID numbers can be 
registered by the System 
Administrator. The Message Manager is responsible for recording a name 
for each Caller ID number.
On Hold Announcement Menu 
(maximum length: 6 min)—With this 
menu, callers in a queue can listen to 
the announcement or music while 
they are on hold.
Note
If the VPS is being programmed via 
KX-TVA Maintenance Console, the 
Message Manager cannot record any 
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Recording Menus and Voice 
Labels
1.Log in to the Main Menu.
 See 7.1 Logging in to the 
Message Managers Mailbox.
2. to record messages. 
3.Select the desired number to 
record.
 for Company Greetings.
 for Company Name.
 for Custom Ser vice Menus.
 for Voice Labels for Mailbox 
Groups.
 for the Multilingual Selection 
Menu.
 for the On Hold 
Announcement Menu.
4.For the item selected in step 3, 
follow these steps:
a)For the Company 
Greetings—Enter the 
Company Greeting Number (1-
32).
b)For the Company Name—
Continue from step 5.
c)For the Custom Service 
Menus—Enter a Custom 
Service Number (1-100).
 Enter [0] to record the Custom 
Service exit prompt.
d)For the Voice Labels—Enter a 
Mailbox Groups number to 
labeled. (The System 
Administrator assigns list 
numbers.)
e)For the Multilingual 
Selection Menu—Continue 
from step 5.
f)For the On Hold 
Announcement Menu—
Continue from step 5.
5. to change the message.
 If a message has not yet been 
recorded, continue from step 7.
6. to record a message.
 to erase the current 
message, then continue from step 
3 or 4.
7. to end recording.
8. to accept.
9.Repeat steps 4-8 to record other 
Company Greetings, Custom 
Service Menus, and/or Voice 
Labels.
Recording System Prompts
1.Log in to the Main Menu.
 See 7.1 Logging in to the 
Message Managers Mailbox.
2.
3.
Enter the System Prompt Number 
you want to change.
4.To change specific prompts, 
continue from step 5. 
To change all prompts one after 
another without reviewing the 
current recording, continue from 
step 6.
5.To change specific prompts:
a)
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b)Enter the prompt number you 
want to change.
c)The VPS plays the prompt 
number and its prompt. If a 
prompt has not yet been 
recorded, the VPS plays the 
system prompt. If a prompt is 
turned off, The prompt is now 
turned off will play before the 
prompt.
d) to record.
For KX-TVA50: You can restore the 
original system prompts included 
with the KX-TVA50 using the 
included CD-ROM.
For KX-TVA200: The original 
system prompts included with the 
KX-TVA200 are retained in the 
hard disk drive and are restored 
automatically when the current 
prompt is erased.
e) to end recording.
f) to accept.
g)Repeat steps 5b to 5f to record 
other prompts.
6.To change all prompts one after 
another.
a)
b)
Enter the prompt number you 
want to change.
c) to change.
d) to end recording.
e) to accept.
f)The VPS plays the next prompt 
number.
g)Repeat steps 6b to 6f to record 
other prompts.
Recording System Caller Names
Before recording System Caller Names, 
the associated telephone numbers must 
first be programmed.
1.Log in to the Main Menu.
 See 7.1 Logging in to the 
Message Managers Mailbox.
2.
3.
 to modify system caller 
names.
4.Enter the Caller ID List Number*1 
(1-200).
 Enter [ ] to continue from step 
3.
5. to change the name.
 If a name has not yet been 
recorded for this Caller ID 
number, continue from step 6.
 Press [2] to accept or [3] to 
erase the current name, then 
continue from step 4.
6. to end recording.
7. to accept.
8.Repeat steps 4-7 to record names 
for other Caller ID List numbers.
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*1Guidance is Caller Name 
Announcement number.
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7.7 Remote Call 
Forwarding Set
The Message Manager can program his 
or her extension from a remote location to 
forward various types of calls to the 
desired extension or an outside 
telephone. There are 6 forwarding 
settings available:

FWD All—Forwards all incoming calls 
to a specified extension number.
FWD Busy—Forwards all incoming 
calls to a specified extension number 
when the line is busy.
FWD No Answer—Forwards all 
incoming calls to a specified 
extension number when there is no 
answer.
FWD Busy or No Answer—Forwards 
all incoming calls to a specified 
extension number when the line is 
busy or there is no answer.
FWD to Outside—Forwards all 
incoming calls to telephone number 1 
or 2 (preprogrammed in the Mailbox 
Setting), or to any other telephone 
number.
FWD Cancel—Cancels the 
forwarding setting.
Note
 The Remote Call Forwarding Set 
feature is only available when the VPS 
is connected to a Panasonic KX-T 
series PBX using DPT Integration.
 By default, the extension number for 
the Message Managers extension 
(assigned for Operator 1 in the Day 
Mode) is 0. However, the default 
setting cannot be used with this 
feature.
 FWD to Outside must be enabled for 
the Class of Service (COS) assigned 
to the Message Manager. FWD to Outside must also be enabled 
in the COS setting in the PBX for the 
Message Manager.