Panasonic Voice Processing System Kx Tva50 Subscribers Manual

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Personal Group Distribution List
A preprogrammed list of subscriber mailboxes that can be used (by the subscriber 
who created the list) to deliver a message to several recipients in one operation. 
Each subscriber can create 4 Personal Group Distribution Lists. Each list can have 
40 members.
Personal Programming
Also known as Station Programming. PBX programming that is performed by an 
extension user to customize his or her extensions settings. In order to user certain 
VPS features, such as Live Call Screening (LCS), personal programming may be 
required.
PIN Call Routing
Allows preferred callers to be directed to a specific extension, mailbox, or Custom 
Service when they enter their assigned PIN.
Playback Volume/Speed Control
Allows subscribers to control playback volume and speed while listening to 
messages.
Por t
The point of connection between the PBX and the VPS.
Pound Sign
The [#] key on the telephone keypad. Also known as the hash sign.
Private Message
A message designated by the sender as private. Private messages cannot be 
forwarded by the recipient. 
Remote Call Forwarding Set
Available with DPT Integration only. Allows subscribers and the Message Manager 
to program their extensions from a remote location to forward various types of calls 
(all calls, no answer, busy, etc.) to a desired extension, or to an outside telephone 
(Remote Call Forward to Outside).
Remote Call Forward to Outside
Available with DPT Integration only. Allows subscribers and the Message Manager 
to program their extensions from a remote location to forward their calls to an outside 
telephone, if authorized.
Rewind
Allows a subscriber to replay the last 4 seconds of a message.
Rotary Telephone
A telephone that is not capable of emitting DTMF (touchtone) signals. Callers using 
rotary telephones will be automatically forwarded to an operator or the General 
Delivery Mailbox because they cannot dial numbers as directed by the VPS prompts. 
						

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Service Group
A group of settings which determine how incoming calls are handled by the VPS. 
One of 8 call service groups is assigned to each VPS port or PBX outside line.
Service Mode
Determines if incoming calls are handled by the VPS according to settings made for 
day mode, night mode, lunch mode, or break mode. The current mode can be 
changed automatically (either by the VPS or by the time mode settings of the PBX) 
or can be changed manually by the System Administrator and System Manager. 
Each Service Group is assigned a Service Mode.
Subscriber
A person who has an assigned mailbox.
Subscriber Tutorial
Guides subscribers through the mailbox configuration process the first time they 
access their mailboxes. The subscribers password, owners name, and No Answer 
Greeting can be configured using the Subscriber Tutorial.
System Administration
Includes system programming, diagnosis, system prompt administration, etc. They 
are performed by the System Administrator, using a PC running the KX-TVA 
Maintenance Console software. System Administration can be performed locally 
(on-site) by connecting to the VPS via USB or LAN, or remotely (off-site) by 
connecting to the VPS via the optional modem card.
System Administrator
Is the person responsible for programming the most essential VPS settings. Unlike 
the Message Manager and the System Manager, who use a telephone to perform 
their duties, the System Administrator uses a PC running the KX-TVA Maintenance 
Console software to program the VPS. The System Administrators handbook is the 
Programming Manual. Only one programming session is possible at a time.
System External Message Delivery Duration Time
Specifies the maximum telephone connection time allowed for External Message 
Delivery. Prevents excessive telephone charges.
System Manager
Mailbox 999. The person who can perform a subset of the items that can be 
programmed by the System Administrator. The System Manager, using a telephone 
connected to the VPS, can create/delete mailboxes, clear subscriber passwords 
when they are forgotten, set Class of Service parameters, set the System Clock, etc. 
						

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System Prompt
Recorded voice guidance messages that help subscribers and callers use VPS 
features. Over 1000 prompts are prerecorded in the VPS. 
The System Administrator and Message Manager can rerecord prompts as 
necessary.
The System Administrator and the Message Manager can turn system prompts on 
and off as needed. Each system prompt has a unique number.
System Report
The System Administrator or the System Manager can generate various System 
Reports to monitor the status of the VPS.
System Security
By default, the System Manager and Message Manager cannot access the VPS 
from their telephones until the System Administrator sets their passwords and allows 
them to access the VPS via their telephones. The System Manager and Message 
Manager must always enter their passwords in order to access the VPS.
The System Administrator can also choose to set a default password for subscribers 
mailboxes. If this setting is enabled, a default password is automatically assigned 
when mailboxes are created.
Temporary Personal Greeting
A special greeting that, if recorded by a subscriber, is heard by callers instead of the 
subscribers other Personal Greetings. Often used to inform callers of a temporary 
absence. A common example might be, This is (name). Im out of the office this 
week….
Time Synchronization
Available with DPT Integration only. When the date and time is set for the PBX or 
when DPT Integration is established, date and time data is sent from the PBX to the 
VPS.
Timed Reminder Setting
Available with DPT Integration only. Allows a subscriber to set a Timed Reminder by 
following system prompts provided by the VPS. Timed Reminder is a PBX feature 
that is similar to an alarm clock; the telephone will ring at the set time (once or daily) 
as set by the subscriber or Message Manager.
Toll Saver
Allows a subscriber to check his or her mailbox for new messages by calling the VPS 
from a preprogrammed Caller ID number, by dialing a preprogrammed DID number, 
or by dialing a telephone number that connects the call to a preprogrammed outside 
line of the PBX. Toll Saver is a cost-saving feature that lets the subscriber know if he 
or she has new messages by the number of rings heard before the VPS answers the 
outside call from the subscriber. If the VPS does not answer the call within a 
preprogrammed number of rings, the subscriber can disconnect the call and thus 
avoid telephone charges.  
						

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Two-way Record
Available with APT/DPT Integration only. Allows a subscriber to record his or her 
telephone conversations into his or her mailbox.
Two-way Transfer
Available with APT/DPT Integration only. Allows a subscriber to record his or her 
telephone conversations into another subscribers mailbox. The subscriber must 
specify the desired extension number when using this feature.
Unlimited Message Length
Allows a subscriber to record telephone conversations of an unlimited length of time 
when using Two-way Record and Two-way Transfer. The maximum recording time 
for other messages will be automatically set to 60 minutes.
Urgent Message
A message designated by the sender as urgent. Urgent messages are played back 
before other messages when the recipient listen to his or her messages.
VM Menu
Available with KX-TDA series PBXs using DPT Integration only. Displays VPS text 
prompts on the display of a compatible PT, allowing the subscriber to operate the 
VPS by following text prompts and pressing soft buttons and the Navigator Key. 
Voice prompts are not used.
Voice Mail
A general term used for messages recorded by the VPS and stored in subscriber 
mailboxes.
VPS
A Voice Processing System, such as the Panasonic KX-TVA50, and KX-TVA200. 
						

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Index 
						

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A
A Restriction on TWR/TWT Activation (KX-TD500 
Only)
 147
AA Prompts 105
After Hours Greeting 15
Announce Message Transferred Information 79
Announce Option Menu After Erasing Messages 
79
Appendix 106
Assigning and Canceling Telephone Numbers for 
Call Transfer to Outside Line
 59
Assigning Caller ID Numbers and Recording Names 
53
Assigning Caller ID Numbers for the First Time 51
Assigning Notification Numbers 93
Assigning Outside Telephone Numbers for Remote 
Call Forwarding
 57
Assigning Remote Call Forwarding Set 101
Assigning Telephone Numbers for Call Transfer to 
Outside Line
 59
Assigning Your Covering Extension 40
Assigning Your Telephone Numbers for Remote 
Automatic Log-in and Toll Saver
 60
Auto Receipt 23, 30, 79
Automatic Log-in 10, 27, 89
Autoplay New Message 79
B
Beeper (Pager) Access 36, 38
Before You Begin 7
Bookmark 65
Busy Signal Greeting 15
Button Assignment via PC Programming 119, 
140
C
Call Blocking 36
Call Screening 36
Call Transfer 36
Call Transfer to Outside 78
Caller ID Callback 77
Caller ID Greeting->Personal Greeting for Caller ID 
51
Caller ID Number Announcement 79
Caller ID Screen 78
Calling Back the Message Sender 23
Canceling Telephone Numbers for Call Transfer to 
Outside Line
 59
Changing a Personalized Greeting 51
Changing Answer Lengths 41
Changing Caller ID Numbers and Recorded Names 
53
Changing Device Numbers 49
Changing or Deleting Your Password 13
Changing or Deleting Your Personal Greeting 
Messages
 15
Changing or Deleting Your Subscriber Name 18
Changing Personal Group Distribution List Names 
45
Changing Service Group Assignment 84
Changing Service Group Setting 83
Changing the Company Greeting and Incoming Call 
Service Setting
 83
Changing the Service Mode Setting 81
Changing the System Managers Password 87
Class of Service 74
Commands for Changing the Current VPS Service 
19
Common Service Commands and Navigation 
Commands
 19
Confirming Your Settings 14
Covering Extension 40
Creating and Editing a Mailbox 70
Creating or Adding to an External Message Delivery 
List
 46
Creating Your Personal Custom Service 62
Customizing the Message Managers Mailbox 94
D
Delete Message Confirmation 77
Deleted Messages 20
Deleting a Mailbox 72
Deleting Caller ID Numbers and Recorded Names 
54
Deleting Members from an External Message 
Delivery List
 47
Deleting Members from Personal Group Distribution  
						

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Lists 44
Deleting Options from Your Personal Custom 
Service
 62
Deleting Questions 42
Delivering Messages 85
Delivering Messages to All Mailboxes (Broadcasting 
Messages)
 85
Delivering Messages to Specified Mailboxes 85
Device Notification 48
Directory Listing 79
E
E-mail Integration (Message Notification by E-mail) 
50
External Message Delivery 32
External Message Delivery Lists 46
F
First Playback Urgent Messages 79
G
Glossary 153
H
Hands-free Mode 55
I
Incomplete Call Handling 38
Intercom Paging 36, 38, 61
Intercom Paging Group 77
Interview Mailbox 41
Introduction to the VPS 7
K
KX-TA and KX-TD Series PBX Feature 
Programming for APT/DPT Integration
 125
KX-TA824 132, 141
KX-TD500 131, 140
KX-TDA and KX-TAW Series Feature Programming 
for DPT Integration
 110
L
LCS->Live Call Screening 55
Leaving a Message for the Sender 23
List of Prompts for Voice Mail and AA Service 103
Listening to Messages 90
Live Call Screening (LCS) 55
Live Call Screening (LCS) Programming 110, 
126
Live Call Screening Activation 120, 143
Live Call Screening Assignment via PC 
Programming
 113, 131
Live Call Screening Button Assignment 114, 135
Live Call Screening Cancel Button Assignment 
136
Live Call Screening Password Assignment 110, 
127
Live Call Screening Password Canceling 111, 
128
Live Call Screening Password Control 144
Live Call Screening Private/Hands-Free Mode 
Assignment
 112, 130
Live Call Screening Recording Mode Assignment 
111, 129
Logging in to and Configuring Your Mailbox 10
Logging in to the Message Managers Mailbox 88
Logging in to the System Managers Mailbox 68
Logging in to Your Mailbox 10
Logging in to Your Mailbox for the First Time 8
M
Mailbox Capacity Maximum Message Time 76
Mailbox Capacity Warning 67, 78
Managing the General Delivery Mailbox 90
Manual Log-in 10, 27, 69, 89
Message Cancel for Live Call Screening 77
Message Delivery 30
Message Envelope Setting 77
Message Length 76
Message Managers Guide 88
Message Managers Password 94
Message Notification by E-mail 50
Message Playback and Related Features 20
Message Reception Mode 43 
						

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Message Retrieval Order 76
Message Waiting Lamp 48
Message Waiting Notification 48
N
Navigation Commands 19
New Message Length Announcement 79
New Message Retention Time 75
New Messages 20
No Answer Greeting 12, 15
Notify of Transfer 79
Number of Caller IDs for Personal Caller Name 
Announcement
 78
Number of New Message Announcement 78
O
Old Messages 20
One-touch Two-way Transfer (One-touch TWT) 56
One-touch Two-way Transfer (One-touch TWT) 
Button Assignment
 117
One-touch Two-way Transfer (One-touch TWT) into 
Mailbox
 123
Operators Extensions 94
Other Features 36
P
Password 12, 17
Personal Caller Name Announcement 53
Personal Custom Service 61
Personal Greeting for Caller ID 51, 78
Personal Greeting Length 75
Personal Group Distribution Lists 44
Play System Prompt after Personal Greeting 77
Playing Messages 20
Private Mode 55
Private Status 23, 30
Prompt Mode 76
Prompts 8
Prompts Common to VM and AA Services 104
Prompts—only Commands 19
Q
Quick Reference 106
R
Receiving External Delivery Messages 35
Recording a Personalized Greeting for the First 
Time
 51
Recording Menus and Voice Labels 98
Recording Messages 97
Recording Questions 41
Recording System Caller Names 99
Recording System Prompts 98
Recording the Owners Name (Your Subscriber 
Name)
 13
Recording Your Conversations 56
Recording Your Greeting Messages 14
Recording Your Message 31, 33
Recovering Deleted Messages 66
Remote Access 27
Remote Automatic Log-in 27
Remote Call Forward to Outside 77
Remote Call Forwarding 57
Remote Call Forwarding Set 100
Remote Manual Log-in 27
Replying to Messages 23
Resetting a Mailbox Password 72
S
Saved Message Retention Time 75
Sending a Message 30
Sending an External Delivery Message 32
Sending Messages 29
Sending Messages—Overview 29
Service Commands 19
Setting and Canceling Remote Call Forwarding 58
Setting Class of Service (COS) Parameters 74
Setting Message Delivery Time 33
Setting Notification by External Device 92
Setting Notification by Message Waiting Lamp 92
Setting the System Clock 80, 96
Setting the Timed Reminder 102
Setting Up Mailboxes 70
Setting Up Message Waiting Notification 92
Setting Your Password for the First Time 13
Specifying a Single Recipient 32
Specifying Multiple Recipients (External Message  
						

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Delivery List) 33
Specifying the Recipients by Name (Dialing by 
Name)
 25, 30
Specifying the Recipients by Number 25, 30
Starting the Subscriber Tutorial 13
Subscriber Tutorial 79
Subscriber Tutorial (Easy Mailbox Configuration) 
12
Subscribers Name 12, 18
System Managers Guide 68
T
Telephone Numbers 1 and 2 for Remote Call 
Forward to Outside
 94
Temporary Greeting 15
The VPS will announce, Sorry, this function is not 
available.
 96
Timed Reminder 64
To Add, Delete, or Review Caller ID Numbers Later 
52
To Confirm the Settings for Your Personal Custom 
Service
 63
To Select the No DTMF Input Operation 62
Total Number of Message Announcement 78
Training the Subscriber 148
Transferring Messages 25, 91
Turning Device Notification On/Off 48
Turning Message Waiting Lamp Notification On/Off 
48
Two-way Record (TWR) 56
Two-way Recording (TWR) Button Assignment 
115
Two-way Recording (TWR) into Mailbox 121
Two-way Recording Button Assignment 137
Two-way Recording into Mailbox 145
Two-way Transfer (TWT) 56
Two-way Transfer (TWT) Button Assignment 116
Two-way Transfer (TWT) into Mailbox 122
Two-way Transfer Button Assignment 138
Two-way Transfer into Mailbox 146
U
Urgent Status 23, 30
Use Call Waiting on Busy 77
Using the VPS 7
Using VM Menu 149
V
VM Menu 8, 78
VM Menu Examples 150
VM Menu—only Command 19
VM Prompts 105
Voice Mail Transfer (VTR) Button Assignment 118
Voice Mail Transfer (VTR) Programming 124
Voice Mail Transfer Button Assignment 139 
						

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