Panasonic Voice Processing System Kx Tva50 Subscribers Manual
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Subscriber’s Manual 101 Assigning Remote Call Forwarding Set 1.Log in to the Main Menu. See 7.1 Logging in to the Message Managers Mailbox. 2. 3. Select the desired forwarding setting. for FWD All. for FWD Busy. for FWD No Answer. for FWD Busy or No Answer. for FWD to Outside (continue from step 6). for FWD Cancel (continue from step 9). 4.Enter the extension number. 5. to accept the extension number, then continue from step 10. Press [1] to change the extension number, then continue from step 4. 6. for telephone number 1 (continue from step 8). for telephone number 2 (continue from step 8). for another telephone number. 7.Enter the telephone number (0-9, ). Please make sure you begin the telephone number with an Outside Line Access number (to seize an Outside Line). When connected to the KX- TD500 or the KX-TDA series, the maximum number of characters allowed to be entered is 24; when connected to any other KX-T series PBX, 16. 8. to accept, then continue from step 10. Press [1] to change the telephone number, then continue from step 6. 9. to accept. 10.The new settings are transmitted to the PBX. If the forwarding setting or canceling has been completed properly, you will hear: Call forwarding accepted or Call forwarding is canceled. Note If the VPS announces, Call Forwarding not accepted. Please check the destination number, the forwarding setting has not been completed properly at the PBX, possibly because a nonexistent extension number has been entered as the destination. It is also possible that the model of the connected PBX does not support the Remote Call Forwarding Set feature, or its software version is lower than required. For more information, consult your dealer. 6 1 2 3 4 5 6 2 1 2 3 2 2
Subscriber’s Manual 102 7.8 Setting the Timed Reminder The Message Manager can set or cancel the Timed Reminder. The telephone will ring at the set time according to the set mode (Once/Daily). Note This setting is only available when the VPS is connected to a KX-TDA series PBX (MPR Version 2.0 or higher) using DPT Integration. 1.Log in to the Main Menu. See 7.1 Logging in to the Message Managers Mailbox. 2. 3. to change the setting. to accept, then go on-hook to finish. to cancel (turn off), then go on-hook to finish. 4.Enter the desired time, then . 5. for AM. for PM. This option may not be available if the VPS is programmed to use 24-hour time. When setting via VM Menu feature: the time format (12 or 24 hour) is determined by the System Clock. When setting via System Guidance: the time format is determined by the setting of Position of AM/PM in Time Stamp. 6. to set once. to set daily. 7. to accept. 7 1 2 3 # 1 2 1 2 2
Subscriber’s Manual 103 7.9 List of Prompts for Voice Mail and AA Service There are over 1000 system prompts in the VPS. These prompts can be customized by re-recording them to change their content, or can be recorded in various languages (KX-TVA50: 3 languages; KX-TVA200: 10 languages). The maximum length of a prompt is fixed at 6 min. When recording prompts in other languages, most often it is not necessary to record all prompts contained in the VPS; recording over 1000 system prompts is a big undertaking. When a caller is connected to AA service or VM service, most likely he or she will only hear a small selection of the following prompts. Therefore, it is necessary only to record (or modify) the prompts that callers will hear. Please change prompts to suit the application. For example, prompt no. [1068] could be re-recorded to announce, Thank you for calling ABCD Travel, instead of Welcome to the Voice Processing System.
Subscriber’s Manual 104 Prompts Common to VM and AA Services Prompt No. Modifiable Prompts 324 Good afternoon 325 Good evening 326 Good morning 1068 Welcome to the Voice Processing System 876 To enter by name, press the pound sign and 1 196 Enter the first 3 or 4 letters of the persons last name 272 For Q, press 7 273 For Z, press 9 639 Sorry, there are no more matching names 647 Sorry, this name cannot be found 350 Incorrect entry 346 If you are using a rotary telephone, stay on the line 785 To call the operator, press 0 82 Calling the operator 548 Please wait a moment 1066 Welcome to the general delivery mailbox 545 Please leave a message at the tone 869 To end recording, hang up or press 1 for more features 918 To pause and restart recording, press 2 943 To review, press 1 761 To accept, press 2 881 To erase and try again, press 3 772 To add, press 4 880 To erase and exit, press
Subscriber’s Manual 105 VM Prompts AA Prompts 911 To make this message private, press 1 508 Otherwise, press 2 679 Thank you for calling Prompt No. Modifiable Prompts 542 Please enter your partys mailbox number 194 ____ of the persons first name 195 ____ of the persons first or last name 912 To make the message urgent, press 1 Prompt No. Modifiable Prompts 541 Please enter your partys extension 1078 You have a call 636 Sorry, no one is available to answer the call 906 To leave a message, press 1 873 To enter another extension, press 644 Sorry, this line is busy 349 If you would like to hold, press 1 790 To cancel holding, press 2 now Otherwise, Ill try your party again Prompt No. Modifiable Prompts
Subscriber’s Manual 106 Appendix A1 Quick Reference
Subscriber’s Manual 107 To Enter a Mailbox From a Remote Location, Dial: #6 + mailbox numberPassword #Main Menu: You have new messages. 2 1 2 3 1 See the next page for the options from 3 to 6. 1 Receive message. 2 Deliver message. Hang up. Receive New Message (While listening and after listened): 1 Repeat Message 1.1 Previous Message 1.2 Next Message 2 Pause/Restart (While listening only) 2.3 Message Envelope 2.4 Set Bookmark (While listening only) 2.5 Resume Bookmark 2.6 Save This Message as New 3 Erase Message 4 Send Reply 5 Rewind (While listening only) 6 Fast Forward (While listening only) 7 Transfer Message 8 Volume Up (While listening only) 9 Speed Up (While listening only) 9.0 Default Speed (While listening only) 0 Help Receive Deleted Message (While listening and after listened): 1 Repeat Message 1.1 Previous Message 1.2 Next Message 2 Pause/Restart (While listening only) 2.3 Message Envelope 3 Recover Message 5 Rewind (While listening only) 6 Fast Forward (While listening only) 8 Volume Up (While listening only) 9 Speed Up (While listening only) 9.0 Default Speed (While listening only) 0 Help Receive Old Message (While listening and after listened): 1 Repeat Message 1.1 Previous Message 1.2 Next Message 2 Pause/Restart (While listening only) 2.3 Message Envelope 2.4 Set Bookmark (While listening only) 2.5 Resume Bookmark 3 Erase Message 4 Send Reply 5 Rewind (While listening only) 6 Fast Forward (While listening only) 7 Transfer Message 8 Volume Up (While listening only) 9 Speed Up (While listening only) 9.0 Default Speed (While listening only) 0 Help Listen to Message: 1 New Message 2 Old Message 3 Deleted Message Deliver Message: Enter Mailbox Number 1 Record Message 2 Add Another Mailbox 3 Review Mailing List
Subscriber’s Manual 108 To Enter a Mailbox From a Remote Location, Dial: #6 + mailbox numberPassword # 3 4 6 5 1 5 1 1 2 3 4 Main Menu: You have new messages.3 Set up Mailbox Management. 4 Set Automated Attendant (AA) Status. 5 Message Notification. 6 Set Other Features. Hang up. Set Up Mailbox Management: 1 Record Personal Greetings 2 Set Password 3 Enter Owners Name 4 Set Group Distribution List 5 Record Caller Name/Number 6 Set Remote Call FWD to Outside 7 Set Numbers for Automatic Log-in and Toll Saver 8 Set Personal Custom ServiceRecord Personal Greeting: 1 No Answer 2 Busy Signal 3 After Hours 4 Caller ID 5 Temporary Set Call Transfer Status: 1 Call Blocking 2 Call Screening 3 Intercom Paging 4 Beeper Access 5 Transfer to Mailbox 6 Transferring to Specified Custom Service 7 All Disable Incomplete Handling Status: For No Answer 1 Leaving a Message 2 Covering Extension 3 Intercom Paging 4 Beeper Access 5 Set Transferring to Custom Service 6 Operator 7 Return to AA Service Top Menu Incomplete Handling Status: For Busy 1 Leaving a Message 2 Covering Extension 3 Intercom Paging 4 Beeper Access 5 Set Transferring to Custom Service 6 Operator 7 Return to AA Service Top Menu Interview Mailbox Management: 1 Record Question 2 Set Answer Length 3 Erase Question External Message Delivery: 1 Record Message 2 Set a Mailing List Remote Call Forwarding Set: 1 FWD—All Calls 2 FWD—Busy 3 FWD—No Answer 4 FWD—Busy/No Answer 5 FWD to an Outside Line 6 FWD Cancel Set Other Features: 1 Set Interview Mailbox 2 Set External Delivery Message 3 Remote Call Forwarding Set 4 Set Timed Reminder Message Notification: 1 Message Waiting Lamp 2 Device Status 3 Assign Telephone Numbers Set AA Status: 1 Set Call Transfer Status 2 Set Covering Extensions 3 Set Message Reception Mode 4 Set Incomplete Call Handling For No Answer 5 Set Incomplete Call Handing For Busy 6 Set Telephone Number for Transfer
Subscriber’s Manual 109 Service Access Commands Dial the following commands any time to get a different mailbox, extension, or menu. #1 Dialing by Name#2 Custom Service #7 (#R) Restart (Main Menu)#6 (#M) Voice Mail #5 (#L) Log-in #9 (#X) Exit ## Switch to Prompts (Main Menu) #8 (#T) Transfer to an Extn. Return to Previous Menu0 Help 123 456 789 0# Note Commands [#5] and [#7] are available only when you have accessed Subscriber Service. [#5]: Log-in If you press [#5] while in Subscriber Service, you will hear: Please enter your party’s mailbox number. [#7]: RestartIf you press [#7] while in Subscriber Service, you will return to the Main Menu (top menu) of Subscriber Service. * These commands are also available with VM Menu. ** This command is available with VM Menu only.* * * **
Subscriber’s Manual 110 A2 KX-TDA and KX-TAW Series Feature Programming for DPT Integration The following VPS features are functional on any KX-T7xxx proprietary telephone that is connected to the PBX. Programming procedures and availability may vary by PBX model, software version, etc. Refer to the documentation included with the PBX or consult your dealer for more information. A2.1 Live Call Screening (LCS) Programming LCS notifies subscribers when messages are being recorded in their mailboxes. 2 notification methods are available: hands-free or private. Hands-free allows the user to monitor the message as it is being recorded through the speakerphone and, if desired, intercept the call by lifting the handset. Private mode notifies the user (by sounding a tone) when a message is being recorded. By pressing the LCS button, the user can monitor the message and intercept the call by going off-hook. System Programming also determines whether the VPS continues to record after the user intercepts the call. A2.2 Live Call Screening Password Assignment To allow the Live Call Screening feature to work at an extension, the extension must have the LCS button lit. To light this button, press the LCS button, then enter the password. This password prevents others from activating the LCS feature and listening to the messages as they are being left. (It is not necessary to enter Personal Programming to activate this feature.) PC programming may also be used to program this feature (see A2.6 Live Call Screening Assignment via PC Programming). Note For KX-TDA and KX-TAW series PBXs, the term Live Call Screening Password used in this section indicates the Extension PIN (Personal Identification Number). 1.Lift the handset or press the SP-PHONE button. 2.Enter [ 799]. 3.Enter [1]. Screen output: Enter PIN 4.Enter a password (max. 10 digits), then press [#]. Screen output: Enter PIN Again 5.Re-enter the password, then press [#]. You will hear a confirmation tone, then a dial tone. Screen output: PIN set 6.Hang up or press the SP-PHONE button.