Panasonic Voice Processing System Kx Tva50 Subscribers Manual

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5.17 Personal Custom 
Service
A Personal Custom Service is a set of 
options you can present to your callers, 
allowing them to press buttons on their 
telephones in order to access certain 
features. You should explain the options 
available to your callers in each of your 
personal greeting messages, for 
example, This is (name). I cant take your 
call right now. Press [1] to leave me a 
message. Press [2] to speak with my 
assistant. Press [3] to dial another 
extension…. For details on recording 
your greeting messages, see 2.3 
Changing or Deleting Your Personal 
Greeting Messages or 5.10 Personal 
Greeting for Caller ID.
You can create your own personal custom 
service and allow your callers to access 
the following features:
Transfer to Mailbox: The VPS will 
transfer the caller to your mailbox (or 
another mailbox you specify here) where 
he or she can leave a message.
Transfer to Extension: The VPS will 
transfer the caller to the extension you 
specify when creating the custom 
service.
Transfer to Outside: The VPS will 
transfer the caller to the outside 
telephone number you specify when 
creating the custom service. This feature 
must be enabled for your mailbox by the 
System Administrator or System 
Manager.
Transfer to Custom Service: The VPS 
will transfer the caller to the Custom 
Service you specify here.
Voice Mail Service: The VPS will prompt 
the caller to enter a mailbox number and 
leave a message.Automated Attendant Service: The 
VPS will prompt the caller to dial an 
extension number in order to speak with 
someone else.
Intercom Paging: The VPS will page you 
using the Intercom Paging feature of the 
PBX. Your name will be announced to 
alert you to the call. This feature is 
available with certain PBXs only.
Repeat Greeting: The caller can play 
your greeting message back from the 
beginning in order to listen to your 
Personal Custom Service options once 
again.
Transfer to Operator: The VPS will 
transfer the caller to the operator, or to 
your Covering Extension if you have 
assigned one (see 5.3 Assigning Your 
Covering Extension).
You can also select what happens when a 
caller makes no selection (No DTMF 
Input Operation) while listening to your 
greeting, perhaps because the caller is 
using a rotary/pulse telephone. The caller 
can either be transferred to your mailbox 
or be disconnected. 
						

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Creating Your Personal Custom 
Service
1.Log in to your mailbox.
 See 2.1 Logging in to Your 
Mailbox if necessary.
2.  
3.Press the desired dialing key (0, 3–
9) that you want to assign an option 
to.
4. (skip this step if you are 
creating your Personal Custom 
Service for the first time.)
5. to transfer to a mailbox, then 
enter the desired mailbox number.
 to transfer to an extension, 
then enter the desired extension 
number.
 to transfer to an outside 
telephone (may not be available).
 Next enter the outside line 
access number and the desired 
outside telephone number 
(including area code if 
needed).
 to transfer to a Custom 
Service, then enter the desired 
Custom Service number.
 to activate Voice Mail 
Service.
 to activate Automated 
Attendant Service (Call Transfer 
Service).
 to activate paging.
 to repeat the greeting.
 to transfer to the operator.
6. to accept.
7.Go on-hook.
Deleting Options from Your 
Personal Custom Service
1.Log in to your mailbox.
 See 2.1 Logging in to Your 
Mailbox if necessary.
2.  
3.Press the desired dialing key (0, 3–
9) that you want to delete an option 
from.
4.
5.
Go on-hook.
To Select the No DTMF Input 
Operation
1.Log in to your mailbox.
 See 2.1 Logging in to Your 
Mailbox if necessary.
2.  
3. to select the No DTMF Input 
Operation.
4.
5.
 for message recording.
 to disconnect the caller.
 for disconnect the caller after 
hours (message recording for all 
other times).
6. to accept.
7.Go on-hook.
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To Confirm the Settings for Your 
Personal Custom Service
1.Log in to your mailbox.
 See 2.1 Logging in to Your 
Mailbox if necessary.
2. 
3. to review.
4.Go on-hook.
Note
 The System Administrator or the 
System Manager must enable Transfer 
to Outside for your mailbox before it 
can be used.
 The Transfer to Outside option can be 
used a maximum of 4 times in your 
Personal Custom Service.
 Intercom Paging is only available with 
Panasonic KX-T series PBXs using 
APT or DPT Integration. For more 
information, consult your System 
Administrator or System Manager.
 If your PBX uses PRI lines, you may 
need to enter [#] at the end of outside 
telephone numbers. For more 
information, consult your System 
Administrator.
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5.18 Timed Reminder
Timed Reminder is a PBX feature that is 
similar to an alarm clock; you can set your 
telephone to ring at a set time once or 
daily. When you go off-hook to answer a 
Timed Reminder, a special dial tone or 
prerecorded message will be heard.
This feature is not available with certain 
PBXs.
1.Log in to your mailbox.
 See 2.1 Logging in to Your 
Mailbox if necessary.
2. 
3. to change the setting.
 to accept the current setting, 
then go on-hook to finish.
 to cancel (turn off) the Timed 
Reminder, then go on-hook to 
finish.
4.Enter the desired time, then  .
For example:
 To enter 5:00, press [5] [#].
 To enter 5:15, press [5] [1] [5] 
[#].
5. for AM.
 for PM.
 This option may not be 
available if the VPS is 
programmed to use 24-hour 
time.
6. to set once.
 to set daily.
7. to accept.
8.Go on-hook.
Note
 This feature is only available with 
Panasonic KX-TDA series PBXs using 
DPT Integration. For more information, 
consult your System Administrator or 
System Manager.
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5.19 Bookmark
While listening to a message in your 
mailbox (see 3.1 Playing Messages), you 
can set a Bookmark. A Bookmark lets 
you easily resume playback from a 
specific point in a specific message later. 
You can set one Bookmark for each 
message in your mailbox; if you set a new 
Bookmark, the old one is deleted.
To Set the Bookmark
press [2] [4] while listening to a message.
To Start Playback at the Bookmark
press [2] [5].
Note that you cannot set or use 
Bookmarks for deleted messages. 
						

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5.20 Recovering Deleted 
Messages
You can delete messages in your mailbox 
(see 3.1 Playing Messages). Once a 
message has been deleted, it is retained 
until the end of the next day, then it will be 
permanently deleted. Deleted messages 
can be recovered, after which they will 
be treated as old messages.
To Recover a Deleted Message
press [3] while listening to the message. 
						

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5.21 Mailbox Capacity 
Warning
When your mailbox is almost full, you will 
receive a Mailbox Capacity Warning 
shortly after logging in to your mailbox. 
When you hear a Mailbox Capacity 
Warning, you should delete unnecessary 
messages to make more recording time 
in your mailbox available.
The amount of recording time that 
remains when you hear the Mailbox 
Capacity Warning depends on how your 
mailbox is configured. 
This feature may be disabled by the 
System Administrator or System 
Manager for your mailbox. 
For more information, consult your 
System Administrator or System 
Manager. 
						

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Section 6
System Managers 
Guide
6.1 Logging in to the 
System Managers 
Mailbox
The System Manager must log in before 
performing any System Manager task. To 
log in as the System Manager, 3 items of 
information must be known: the extension 
number of a port connected to the VPS, 
the System Managers mailbox number, 
and the System Managers mailbox 
password.
– The System Managers mailbox 
number is 99, 999, 9999 or 99999 
depending on the mailbox number 
length specified in System 
Programming.
– The System Managers password 
can be assigned by the System 
Administrator using KX-TVA 
Maintenance Console or by the 
System Manager using his or her 
extension telephone (see 6.8 
Changing the System Managers 
Password).
Note
 Before the System Manager can 
perform System Manager task, 
System Manager Access from 
Telephone must be enabled and 
Password for System Manager must 
be set by the System Administrator 
using KX-TVA Maintenance Console.
 The VPS will announce the number of 
total messages, the number of new 
messages, or the length of new 
messages depending on the COS 
settings of the System Manager. If there are new messages in the 
mailbox, the messages will be played 
automatically. The System Manager 
can listen to them continuously without 
listening to the system prompts. This 
feature is only available when Yes is 
set for Autoplay New Message in the 
Class of Service (COS) settings.
 If the VPS is being programmed via 
KX-TVA Maintenance Console, the 
System Manager cannot create or edit 
mailboxes. The VPS will announce, 
Sorry, this function is not available. 
						

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Manual Log-in
1.Go off-hook.
2.Enter the extension number of the 
VPS.
3. 
4. and your mailbox number.
 The System Managers 
mailbox number is 99, 999, 
9999 or 99999.
5. 
Note
 For more information on logging in, 
see 2.1 Logging in to Your Mailbox.
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6.2 Setting Up Mailboxes
The System Managers primary function 
is to create mailboxes for new subscribers 
and to maintain system organization by 
deleting unneeded passwords and 
mailboxes.
Note
 If the VPS is being programmed via 
KX-TVA Maintenance Console, the 
System Manager cannot create or edit 
mailboxes. The VPS will announce, 
Sorry, this function is not available.
Creating and Editing a Mailbox
The System Manager can create and edit 
subscriber mailboxes by following the 
steps below.
While editing a mailboxs parameters, 
press [1] to save the current setting or 
press [2] to leave the setting unchanged.
When creating a new mailbox, the 
following parameters can be set:

Mailbox Number
Subscribers Spoken Name—
The VPS allows a maximum of 10 
s for each name. The name 
should be spoken slowly and 
clearly. (We recommend using the 
subscribers last name.)
Extension Number
Initial 3 or 4 Letters of the 
Subscribers Last Name—Enter 
only the first 3 or 4 letters of the 
owners last name.
Initial 3 or 4 Letters of the 
Subscribers First Name—Enter 
only the first 3 or 4 letters of the 
subscribers first name.
Class of Service Number—Enter 
any COS number (1-62).
Interview Mailbox Number—
Interview Mailbox Numbers must not be the same number as an 
existing mailbox.
All Calls Transfer Mailbox
Message Notification
External Message Delivery
Auto Forwarding Status
Follow the steps listed below to create, 
edit or delete any mailbox parameter.