Panasonic Voice Processing System Kx Tva50 Subscribers Manual

							KX-TVA50
 Model    KX-TVA200
Voice Processing System
Subscriber’s Manual
Thank you for purchasing a Panasonic Voice Processing System. 
Please read this manual carefully before using this product and save this manual 
for future use.
KX-TVA50/KX-TVA200: Version  1.0 
						

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Introduction
Thank you for purchasing the Panasonic Voice Processing System KX-TVA50/KX-
TVA200. We are confident that this product will provide you with many years of 
dependable service.
This Subscribers Manual is designed to help you configure your mailbox, use common 
voice mail features, and introduce you to the many advanced features that will improve 
your productivity in countless ways.
The Structure of This Manual
This manual contains the following sections:
Section 1 Introduction to the VPS
This section provides you with a brief overview of what the VPS is and what it can 
help you do.
Section 2 Logging in to and Configuring Your Mailbox
This section will show you how to log in to your VPS mailbox and customize your 
mailbox to suit your needs.
Section 3 Message Playback and Related Features
This section will help you play back messages left in your mailbox and use other 
features related to message playback.
Section 4 Sending Messages
This section will show you how to send messages to other people in your office and 
to outside parties.
Section 5 Other Features
This section will introduce you to the many advanced features offered by the VPS.
Panasonic World Wide Web Address: http://www.panasonic.com
for customers in the United States or Puerto Rico. 
						

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Table of Contents
1 Introduction to the VPS................................................ 7
1.1 Introduction to the VPS .................................................................. 7
2 Logging in to and Configuring Your Mailbox ........... 10
2.1 Logging in to Your Mailbox ........................................................... 10
2.2 Subscriber Tutorial (Easy Mailbox Configuration) ........................ 12
2.3 Changing or Deleting Your Personal Greeting Messages ............ 15
2.4 Changing or Deleting Your Password........................................... 17
2.5 Changing or Deleting Your Subscriber Name .............................. 18
2.6 Common Service Commands and Navigation Commands.......... 19
3 Message Playback and Related Features................. 20
3.1 Playing Messages ........................................................................ 20
3.2 Replying to Messages.................................................................. 23
3.3 Transferring Messages................................................................. 25
3.4 Remote Access ............................................................................ 27
4 Sending Messages ..................................................... 29
4.1 Sending Messages—Overview .................................................... 29
4.2 Message Delivery ........................................................................ 30
4.3 External Message Delivery .......................................................... 32
4.4 Receiving External Delivery Messages ....................................... 35
5 Other Features ............................................................ 36
5.1 Call Transfer ................................................................................. 36
5.2 Incomplete Call Handling ............................................................. 38
5.3 Assigning Your Covering Extension ............................................. 40
5.4 Interview Mailbox ......................................................................... 41
5.5 Message Reception Mode ........................................................... 43
5.6 Personal Group Distribution Lists................................................. 44
5.7 External Message Delivery Lists.................................................. 46
5.8 Message Waiting Notification....................................................... 48 
						

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5.9 E-mail Integration (Message Notification by E-mail) .................... 50
5.10 Personal Greeting for Caller ID .................................................... 51
5.11 Personal Caller Name Announcement......................................... 53
5.12 Live Call Screening (LCS)............................................................ 55
5.13 Recording Your Conversations..................................................... 56
5.14 Remote Call Forwarding .............................................................. 57
5.15 Assigning and Canceling Telephone Numbers for Call Transfer to 
Outside Line................................................................................. 59
5.16 Assigning Your Telephone Numbers for Remote Automatic Log-in 
and Toll Saver .............................................................................. 60
5.17 Personal Custom Service ............................................................ 61
5.18 Timed Reminder .......................................................................... 64
5.19 Bookmark..................................................................................... 65
5.20 Recovering Deleted Messages .................................................... 66
5.21 Mailbox Capacity Warning ........................................................... 67
6 System Managers Guide ........................................... 68
6.1 Logging in to the System Managers Mailbox .............................. 68
6.2 Setting Up Mailboxes ................................................................... 70
6.3 Setting Class of Service (COS) Parameters ................................ 74
6.4 Setting the System Clock ............................................................. 80
6.5 Changing the Service Mode Setting ............................................ 81
6.6
Changing the Company Greeting and Incoming Call Service Setting.... 83
6.7 Delivering Messages.................................................................... 85
6.8 Changing the System Managers Password ................................ 87
7 Message Managers Guide......................................... 88
7.1 Logging in to the Message Managers Mailbox ............................ 88
7.2 Managing the General Delivery Mailbox ...................................... 90
7.3 Setting Up Message Waiting Notification ..................................... 92
7.4 Customizing the Message Managers Mailbox............................. 94
7.5 Setting the System Clock ............................................................. 96 
						

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7.6 Recording Messages ................................................................... 97
7.7 Remote Call Forwarding Set ...................................................... 100
7.8 Setting the Timed Reminder ...................................................... 102
7.9 List of Prompts for Voice Mail and AA Service........................... 103
Appendix .......................................................................... 106
A1 Quick Reference ........................................................................ 106
A2 KX-TDA and KX-TAW Series Feature Programming for DPT 
Integration .................................................................................. 110
A2.1 Live Call Screening (LCS) Programming................................................110
A2.2 Live Call Screening Password Assignment ............................................110
A2.3 Live Call Screening Password Canceling ...............................................111
A2.4 Live Call Screening Recording Mode Assignment .................................111
A2.5 Live Call Screening Private/Hands-Free Mode Assignment ...................112
A2.6 Live Call Screening Assignment via PC Programming...........................113
A2.7 Live Call Screening Button Assignment .................................................114
A2.8 Two-way Recording (TWR) Button Assignment......................................115
A2.9 Two-way Transfer (TWT) Button Assignment..........................................116
A2.10 One-touch Two-way Transfer (One-touch TWT) Button Assignment ......117
A2.11 Voice Mail Transfer (VTR) Button Assignment........................................118
A2.12 Button Assignment via PC Programming ...............................................119
A2.13 Live Call Screening Activation ................................................................120
A2.14 Two-way Recording (TWR) into Mailbox.................................................121
A2.15 Two-way Transfer (TWT) into Mailbox.....................................................122
A2.16 One-touch Two-way Transfer (One-touch TWT) into Mailbox .................123
A2.17 Voice Mail Transfer (VTR) Programming ................................................124
A3 KX-TA and KX-TD Series PBX Feature Programming for APT/DPT 
Integration .................................................................................. 125
A3.1 Live Call Screening (LCS) Programming................................................126
A3.2 Live Call Screening Password Assignment ............................................127
A3.3 Live Call Screening Password Canceling ...............................................128
A3.4 Live Call Screening Recording Mode Assignment .................................129
A3.5 Live Call Screening Private/Hands-Free Mode Assignment ...................130
A3.6 Live Call Screening Assignment via PC Programming...........................131
A3.7 Live Call Screening Button Assignment .................................................135
A3.8 Live Call Screening Cancel Button Assignment .....................................136
A3.9 Two-way Recording Button Assignment .................................................137
A3.10 Two-way Transfer Button Assignment.....................................................138
A3.11 Voice Mail Transfer Button Assignment ..................................................139
A3.12 Button Assignment via PC Programming ...............................................140
A3.13 Live Call Screening Activation ................................................................143 
						

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A3.14 Live Call Screening Password Control ...................................................144
A3.15 Two-way Recording into Mailbox ............................................................145
A3.16 Two-way Transfer into Mailbox ................................................................146
A3.17 A Restriction on TWR/TWT Activation (KX-TD500 Only) .......................147
A4 Training the Subscriber .............................................................. 148
A5 Using VM Menu ......................................................................... 149
Glossary ........................................................................... 153
Index ................................................................................. 165 
						

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Section 1
Introduction to the VPS
1.1 Introduction to the 
VPS
The Panasonic Voice Processing System 
(VPS) is a powerful tool that will help you 
manage your voice communications and 
thereby increase your productivity. As a 
subscriber (the owner of a VPS mailbox), 
you can:
a)Send a message to one or more 
people inside or outside your office.
b)Transfer messages to other 
subscribers and add your own 
comments.
c)Access your mailbox and listen to 
your messages, even when out of the 
office.
d)Have the VPS call, beep, or e-mail 
you when someone leaves you a 
message.
e)Be notified by the message waiting 
lamp on your extension when new 
messages have been recorded in 
your mailbox.
f)Screen your calls. 
g)Create a set of options and functions 
exclusive to your mailbox (Personal 
Custom Service) that can be selected 
by your callers.
h)And more…
Before You Begin
In order to use the VPS as a subscriber, 
you need to know the following 
information. The VPS System Manager 
can help you if you do not know this 
information.
a)The extension number of the VPS that 
you should dial in order to access the 
VPS.
b)Your mailbox number and extension 
number (In many cases these are the 
same number, but it is possible they 
are not).
c)Your mailbox password (if set).
d)The System Managers telephone 
number. The System Manager is the 
person you should refer to when you 
have any problems with the VPS.
Once you know this information, you are 
ready to use the VPS.
Using the VPS
There are two ways to use the VPS; you 
can be either a subscriber, or a caller.
A subscriber is a VPS user who has his or 
her own mailbox. Subscribers can play 
back their own messages, leave 
messages for other subscribers, record a 
message that is then sent to multiple 
parties (including outside parties), record 
greeting messages, etc. In order to use 
the VPS as a subscriber, you must first 
log in to your mailbox. This usually 
involves dialing your mailbox number and 
entering your password. Once you have 
logged in, you can use Subscriber 
Services; Subscriber Services are all the 
features and functions you can access or 
perform as a subscriber.
A caller can generally be thought of as an 
outside party. Callers can leave 
messages for VPS subscribers or use the 
VPS to be connected to specific 
extensions, but they do not log in to the 
VPS before using these features, and the 
number of features they can use is 
limited.  
						

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Prompts
One essential characteristic of the VPS is 
its use of prompts. Prompts are 
recorded voice guidance messages that 
help you set and use VPS features. 
Prompts also help callers when the VPS 
is handing their calls. Depending on how 
your VPS is programmed, subscribers 
and callers can select the language they 
prefer for VPS prompts.
Prompt example:
Main Menu of Subscriber Services
To receive the message, press [1].
To deliver a message, press [2].
For mailbox management, press [3].
For Automated Attendant status, 
press [4].
To set up Message Waiting 
Notification, press [5].
For other features, press [6].
To end this call, press [ ].
VM Menu
Certain PBXs (telephone systems) and 
telephones are compatible with VM 
Menu; this feature displays VPS prompts 
on the display of your telephone, 
prompting you visually instead of audibly. 
To select a VPS operation displayed on 
the display, press the soft button next to 
the desired prompt. Use the Navigator 
Key to scroll up or down to view additional 
prompts when available (When the 
Navigator Key is not used to scroll up or 
down through options, it can be used to 
adjust volume.).
Operations shown in this manual are for 
when operating the VPS by following 
audible prompts. 
Operations necessary to operate the VPS 
using VM Menu will vary slightly from 
these instructions.VM Menu example:
Main Menu of Subscriber Services
This feature is not available with certain 
PBXs and may be disabled by the System 
Administrator or System Manager for 
your mailbox.
Note
 If too many subscribers are using VM 
Menu at the same time, VM Menu 
messages will not be displayed and 
prompts will be heard instead.
 This feature is only available with 
Panasonic KX-TDA series PBXs using 
DPT Integration. For more information, 
consult your System Administrator or 
System Manager.
 For more information on VM Menu, 
see Appendix A5 Using VM Menu.
Logging in to Your Mailbox for the 
First Time
The first time you log in to your mailbox, 
there are certain mailbox settings you 
should perform before using any other 
Subscriber Services. These settings 
identify you as the owner of your mailbox, 
and are described in Section 2 Logging 
in to and Configuring Your Mailbox.
a)Password
b)Subscribers Name
c)No Answer Greeting
Your VPS may be programmed to initiate 
a Subscriber Tutorial the first time you 
log in to your mailbox. If the Subscriber 
Tutorial is enabled, VPS prompts will  
						

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guide you through the mailbox 
configuration process. 
						

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Section 2
Logging in to and 
Configuring Your 
Mailbox
2.1 Logging in to Your 
Mailbox
In order to access Subscriber Services 
(to play messages, change mailbox 
settings, etc.), you must first log in to your 
mailbox. There are 2 ways to log in to your 
mailbox:
a) Automatic Log-in:
When logging in to your mailbox from 
your own extension, you do not need 
to enter any special commands or 
your mailbox number. This feature is 
not available with certain PBXs and 
may be disabled by the System 
Administrator or System Manager for 
your mailbox.
b) Manual Log-in: 
You need to enter the Voice Mail 
Service Command [#6] followed by 
[ ] and your mailbox number. Manual 
Log-in is necessary when logging in 
to your mailbox using someone elses 
extension, when Automatic Log-in is 
not available with your PBX, or when 
Automatic Log-in is not enabled for 
your mailbox.
You will know that you have logged in 
successfully because the VPS will 
announce either the Main Menu of 
Subscriber Services or the number of 
new messages you have, or the VM Menu 
will be displayed.
Automatic Log-in
1.Go off-hook.
2.Enter the extension number of the 
VPS.
3. 
 You can skip this step if your 
mailbox has no password.
Manual Log-in
1.Go off-hook.
2.Enter the extension number of the 
VPS.
3. 
4. and your mailbox number.
5. 
 You can skip this step if your 
mailbox has no password.
Note
 If Autoplay New Messages is enabled 
for your mailbox, new messages will 
be played back automatically each 
time you log in to your mailbox. New 
messages will be played back one 
after the other automatically (i.e., you 
do not need to press a button to play 
the next message). For more 
information, consult your System 
Administrator or System Manager.
 If Message Waiting Lamp is enabled 
for your mailbox, the message lamp on 
your telephone will light when you 
receive a new message. You can log in 
to your mailbox and play back a new 
message automatically simply by 
going off-hook and pressing the 
message button on your telephone. 
The VPS will play back the first new 
message only. To play back other 
Password#
#6
Password#