Panasonic Software DP-2310/3010/3510/3520/4510/4520/6010/6020 Document Management System And Printer Operating Instructions

							IPX-SPX Setup Wizard
201
Windows 98/Me/NT/2000/XP
Document Management 
System Section
5The settings are shown on the list.
Click the   button.
6Click the   button to apply the
settings.
7Click the   button.
Next
OK
Finish 
						

							202
Troubleshooting
Troubleshooting
If the printing operation fails, check the following items first:
• The connection cable (Parallel/USB cable or Ethernet LAN cable) is properly connected.
• Power of the device is turned ON.
• Paper is loaded properly in the device.
• An error message is not displayed on the device. (See Note 1)
The above points can be verified by printing a test page. Refer to the following for procedures on test page
printing:
NOTE1. The status of the devices can be verified by the status monitor (see page 170).
Printing Operation Fails
Windows 98/Me [General Tab]   (See page 43)
Windows NT 4.0 [General Tab]  (See page 52)
Windows 2000/XP [General Tab]  (See page 63) 
						

							Troubleshooting
203
Troublesshooting
Document is Not Printed Correctly
Problem Possible Solution(s)
Printing position is wrong or print is
missing at the edge.Paper size or printing orientation is different between the application settings and
the printer driver settings. Specify the settings again.
The specified paper has not been loaded on the device.
Specify the settings again or load the appropriate paper.
The document margin is not sufficient. On the machine, a margin of approx. 0.1
inch (2.5 mm) or more is required at the sheet edges.
(Recommended printing margin) Adjust the margin correctly.
Characters and symbols not used in
documents are printed.Verify that your machine has been selected as the printer driver.
Printing operation takes excessive
time.The wait time for printing operations depends on the spool settings.
Select Spool print jobs so program finishes printing faster in spool settings.
• Reference :
Windows 98/Me [Details Tab]  (See page 44)
Windows NT 4.0 [Scheduling Tab]  (See page 54)
Windows 2000/XP [Advanced Tab]  (See page 66)
Although print data is transferred to
the digital copier, it does not print.• Make sure the printer is on line.
• Make sure the machine is not in the Shutdown Mode. Press ENERGY SAVER 
key to return to standby mode. See the Operating Instructions for Copier & 
Network Scanner for details. 
						

							Troubleshooting
204
Error Messages Displayed on the Computer
Problem Possible Solution(s)
Error writing to LPT1/USB.
Unable to write to the Specified
device.Verify that the device is connected to the computer correctly.
Verify that the power of the device is turned On.
Verify that the paper is properly loaded.
Error writing to LPT1/USB.
Printer timeout error occurred.Verify that the power of the device is turned On.
Excessive data volume or number of pages may overflow the devices memory,
disabling data reception.
Increase the timeout setting value in properties (for transmission retry).
• Reference :
Windows 98/Me [Details Tab]  (See page 44)
Windows NT 4.0  [Ports Tab]  (See page 53)
Windows 2000/XP [Ports Tab]  (See page 65)
Printing is disabled due to an error in
the current printer settings.Differences in settings such as paper size or printing orientation exist between the
application and the printer driver.
Specify the correct settings. 
						

							205
Appendix
Appendix
Appendix
When printing to the device, there is a 0.1 inch (2.5 mm) non-printable area on all 4 sides.
Printing/Scanning Area
Top
0.1 (2.5)
0.1 (2.5)
0.1 (2.5)0.1 (2.5)
Bottom
Unit: inches (mm) 
						

							For Service, Call:
WARRANTY
USA Only
PANASONIC DIGITAL DOCUMENT COMPANY MAKES NO WARRANTIES, GUARANTEES OR
REPRESENTATIONS, EXPRESSED OR IMPLIED, TO THE CUSTOMER WITH RESPECT TO THIS
PANASONIC MACHINE, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
PANASONIC DIGITAL DOCUMENT COMPANY ASSUMES NO RISK AND SHALL NOT BE SUBJECT
TO LIABILITY FOR ANY DAMAGE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT,
SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LOSS OF PROFITS SUSTAINED BY
THE CUSTOMER IN CONNECTION WITH THE USE OR APPLICATION OF THIS PANASONIC
MACHINE. SEE YOUR DEALER FOR DETAILS OF DEALER’S WARRANTY.
Published in Japan November 2003 DZSD002100-3 T0901-3113 For Customer Support (Except for 
USA and Canada Users):
Panasonic Communications Co., Ltd.
Fukuoka, Japan
http://www.panasonic.co.jp/global/ Panasonic Digital Document Company
Unit of Matsushita Electric Corporation of America 
Two Panasonic Way
Secaucus, New Jersey 07094
Website: http://panasonic.co.jp/pcc/en/Panasonic Canada Inc.
5770 Ambler Drive
Mississauga, Ontario L4W 2T3