Panasonic Digital Imaging System For Facsimile And Internet Fax Email Dp 190 Operating Instructions

							171
Problem Solving
436/490Received data has too many errors.Check with the other party.--
456• Unit received a confidential document or was 
requested to be polled of a confidential document 
under any of following conditions.
1.  Not enough space in memory to receive the 
confidential document.
2. Confidential Mailbox is full.
3. While printing received document.
• Unit was requested to relay a document.
1.  Print a File List and check the contents.
2.  Wait until unit finishes printing.98
492/493/ 
494Communication error occurred while receiving.Check with the other party.--
495Telephone line disconnected.Check with the other party.--
501/502/
503/504Communication error occurred using the internal V.34 
Modem.Check with the other party.--
540/541/ 
542/
543/544Communication error occurred while transmitting.1.  Reload the document and send again.
2.  Check with the other party.--
550Telephone line disconnected.Check with the other party.--
552/553/
554/555Communication error occurred while receiving.Check with the other party.--
580Sub-address transmission to a unit that has no Sub-
address function.Check the remote station.78
581Sub-address Password transmission to a unit that has 
no Password Sub-address function.Check the remote station.78
623No document loaded on the ADF.Reload the document and send again.--
630Redial was not successful due to a busy line.Reload the document and send again.--
631During dialing, STOP was pressed.Reload the document and send again.--
634Redial was not successful due to no response from 
the called station or wrong number dialed.
Note: If busy tone was not detected, the machine will 
only redial once.
Check the telephone number and send again.--
638Power failure occurred during the communication.Check the power cord and plug.--
711Incorrect LDAP settings.Check the LDAP Server Name, LDAP Login 
Name, LDAP password, LDAP Search Base.52
53
712Incorrect email address.Check the email address and send again.
Check the IP Address of the SMTP Server 
with the Network Administrator.
--
714Cannot Log on to the LAN.Check the 10Base-T/100Base-TX cable 
connection. An unexpected LAN problem 
occurred. Contact the Network Administrator.--
Info. 
CodeMeaning Possible Action Page
Continued on the next page... 
						

							172
715TCP/IP connection timed out.Check the Internet Fax Parameter settings. 
Verify the IP Address, Default Gateway IP 
Address, SMTP Server IP Address.--
716Cannot logon to the designated SMTP Server.Check the SMTP Server IP Address setting. 
Contact the Network Administrator.--
717Incomplete SMTP Protocol transmission. SMTP 
Server’s hard disk may be full.SMTP Server is defective. 
Contact the Network Administrator.
--
718Page Memory Overflow occurred while receiving 
printing data. The paper size selected within your 
application to print is larger than the paper size loaded 
in the cassette(s).Check the document size and resolution. 
Ask originator to resend in a supported size 
and resolution.
--
719Received data via LAN is in a format that is not 
supported.Ask the originator to resend with a supported 
file attachment format:
 
* In a TIFF-F format.
* Image data conforming to recording paper 
size.
--
720Cannot connect to the POP Server. (Incorrect POP 
Server IP Address) POP Server is down.Check the POP Server IP Address. 
Contact the Network Administrator.
--
721Cannot connect to the POP Server. (User Name or 
Password error)Check the POP User Name and Password or 
the APOP settings.
 
Contact the Network Administrator.
--
722Failed to obtain IP address from the DHCP server.Check the 10Base-T/100Base-TX cable 
connection.
 
Confirm that the Internet Parameter and the 
DHCP server are correctly configured before 
turning On or turning Off the power.
Contact the Network Administrator.
16
725DNS Server connection timed out. DNS Server is 
down.Check the DNS Server IP Address. 
Contact the Network Administrator.
--
726Received an error response from the DNS Server.Check the POP Server Name. 
Check the SMTP Server Name.
--
728The document was sent to the Internet Fax in an 
incompatible file format (PDF). Internet Faxing 
requires TIFF-F file format.
Note:PDF file format is only used when using the 
Scan-to-Email feature.
Change the Fax Parameter No. 177 (XMT File 
Ty p e) to “TIFF/JPEG”.145
729Failed to authenticate (SMTP Authenticaton) when 
connecting with the SMTP server.Check the SMTP Authentication, User Name 
and Password.
Contact the Network Administrator.
52
144
730Cannot retrieve the Journal nor program the Internet 
Parameters and the Auto Dialer remotely via email 
from a PC.Check that the Fax Parameter No. 158 (PC 
Remote Update) is set to “Va l id”.144
731The dialer buffer for manual dialing was full (50 
stations) when the Relay Transmission Request was 
received.Request the originator to resend the Relay 
Transmission Request after the reserved 
communication is finished.--
Info. 
CodeMeaning Possible Action Page
Problem Solving
Information Code 
						

							173
Problem SolvingNOTE1. After identifying the problem and verifying the recommended action, if the Information Codes 
keep reoccuring or for help on Information Codes that appear on your machine but are not 
listed above, please contact your local Panasonic Authorized Dealer.
 
For mechanical failures, see the Troubleshooting section in the Operating Instructions (For 
Copy & Network Scan Functions).
800/814/
816/825Unit was requested to relay a document or 
Confidential Communication but has no capability.Check with the other party.--
815Mailbox is full.Install Optional Flash Memory Card.--
826Received Sub-address is not registered in the Auto 
Dialer (One-Touch/ABBR. Dialing).Check the Auto Dialer.
Check the remote station.
--
870Memory overflow occurred while storing documents 
into memory for transmission.1.  Transmit documents without storing into 
memory. Use Direct Transmission when 
using G3 Fax Communication.
2.  Install Optional Memory Card.22
176
Info. 
CodeMeaning Possible Action Page 
						

							174
Problem Solving
Email ABBR Programming Errors
QError Message Sent to the Sender
Error messages that are emailed from your machine to the original sender during remote programming of 
the Auto Dialer via email.
Error MessagePossible Cause / Action
1554 Data transfer error (broken header)The header or sub header decoding is being processed while the 
message finished, try again.
2554 Data transfer error (broken data)Multiple contents are present and being processed while the 
message finished, try again.
3554 Data transfer error (FAX module)Data transfer error occurred in the FAX module while communicating 
with the LAN module, try again. 
4554 MIME attachment not supported 
(message/file)
MIME attachment is not supported during this operation, resend 
using plain text in the message body only.
5554 MIME format not supportedMIME file type is not supported, resend using plain text in the 
message body only.
6554 G3 relay permission deniedThe requested domain for Relayed XMT is not registered.
7554 Relay address unknownThe telephone number of end receiving station for the Relayed XMT 
is unknown.
8554 Memory full (FAX module)FAX Memory is full, try again later. 
9554 Data transfer errorOther errors not listed above, try again later.  
						

							175
Problem Solving
QInternet Fax Return Receipt Error Messages
Error messages that are printed on the Internet Fax Return Receipt when remote programming of the Auto 
Dialer via email fails.
Error MessagePossible Cause
1Format Error : The block termination command “@end” is missing in the 
“@command” block, add the “@end” command and try again.
2Format Error: The block start command “@begin” is missing in the “@begin” block, 
add the “@begin” command and try again.
3Format Error :  The block termination command “@end” is missing in the “@begin” 
block, add the @end command and try again.
4Format Error : The block termination command @end is missing in the @system 
block, add the @end command and try again.
5Format Error : The block termination command @end is missing in the @sender 
block, add the @end command and try again.
6Format Error:The block termination command @end is missing in the @domain 
block, add the @end command and try again.
7Format Error : The block termination command @end is missing in the 
@program block, add the @end command and try again.
8Format Error:The system block start command @system is missing in the 
@system block, add the @system command and try again.
9Permission denied : Change the Fax Forward parameter to Invalid and try again.
10Permission denied : Try again later when the machine is not busy.
11Error : Cannot overwrite existing programmed data, use the Delete 
command to erase the existing data first.
12Permission denied : Correct the password and try again.
13Permission denied : Set the Remote Dialer Update parameter to Valid.
14Format Error : The format of the Entry is incorrect / incomplete or the data string for 
each station is not defined within a single line.
15Warning : The format of the Entry is incorrect or the number of characters 
entered, exceed the maximum allowed in the field. Correct it and try 
again.
16Warning : Field limit exceededThe maximum number of Station Name, Domain Name, Sender 
Name, Program Name, etc were exceeded. 
						

							176
Problem Solving
Verification Stamp and Flash Memory Card
QVerification Stamp
The Verification Stamp contains ink. When the stamp mark appears faded or hard to see, the stamp should be replaced or 
refilled with ink.
To remove the stamp
QInstalling the Flash Memory Card
Before installing, make sure that there is no document file(s) stored in the memory. You may confirm by printing out a File 
List (see page 
98). When the memory card is installed, the machine will initialize the document memory, all contents 
stored in the document memory at that time will be lost.
NOTE1. Please contact your local Authorized Panasonic Dealer to purchase a new stamp.
2. Stamp ink refills can be purchased from a stationary store. Use blue Shachihata X Stamp ink 
(No. 22113) or its equivalent.
1
Lift the ADF.
2
Detach the Scanning Pad from the 
left side only.
4
Remove the Stamp. Replace the stamp with a new one or 
refill the stamp with a few drops of the specified ink into 
the back of the stamp.
Verification Stamp Order No.: DZHT000027
12
(1) Turn the Power Switch OFF and 
unplug the Power Cord.
(2) Remove the Memory Card 
Cover.(1) Insert the Flash Memory Card gently into the card 
slot with the Panasonic logo facing towards the 
inside of the machine.
Caution :Installing the Memory Card in the wrong 
direction may damage the connecting 
pins inside the machine.
(2) Reinstall the Memory Card Cover. 
						

							177
Problem Solving
NOTE3. The document(s) stored in memory will be lost if the memory card is removed.
Open the Stamp Holder.
3
4
5
Close the 
ADF.
6
Close the Stamp Holder and 
reattach the Scanning Pad.
Note:When closing the 
Stamp Holder, close 
gently by pressing 
both latches.1
2
3
Plug in the Power Cord and turn the 
Power Switch ON. Print out the Fax 
Parameter List (see page 166) and 
confirm that the memory size on Fax 
Parameter No. 99. (See page 142) 
						

							178
Appendix
Specifications
[For G3 Facsimile]
CompatibilityITU-T Group 3
Coding SchemeJBIG, MH, MR, MMR (Conforms to ITU-T Recommendations)
Modem TypeITU-T V.34, V.17, V.29, V.27 ter and V.21 
Modem Speed33600 - 2400 bps
Document SizeA5 - Letter/A4
Max : Platen Glass :   Letter/A4
  ADF :   8.5 x 78.7 (216 x 2000 mm)
       (with operators assistance)
Min : Platen Glass :   No Minimum
  ADF  :   5.5 x 8.5 (Invoice)
Scanning MethodSheet Feeding with CCD type image sensor
Effective Scanning Width8.3 (212 mm)
Scanner ResolutionHorizontal: 203 pels/inch (8 pels/mm) : Standard and Fine Resolution
: 406 pels/inch (16 pels/mm) : 400 dpi as Super Fine Resolution
: 600 dpi : 600 dpi as Super Fine Resolution
: 300 dpi : 300 dpi as Super Fine Resolution in 
Color
Vertical: 98 lines/inch (3.85 lines/mm) : Standard Resolution
: 196 lines/inch (7.7 lines/mm) : Fine Resolution
: 391 lines/inch (15.4 lines/mm) : 400 dpi as Super Fine Resolution
: 600 dpi : 600 dpi as Super Fine Resolution
: 300 dpi : 300 dpi as Super Fine Resolution in 
Color
One-Touch/Abbreviated Dialing 
Memory Capacity200 stations (including 32 One-Touch keys and 8 Program keys) 
(plus additional 800 stations with the optional Hard Disk Drive DA-HD19 installed) 
Each station can register up to 36 digits for each telephone number (including 
pauses and spaces) and up to 15 characters for each station name.
Up to 200 stations (One-Touch + Abbreviated Dialing) can be entered to the Dialer.
Image Memory CapacityBase Memory   : 120 pages
with 4 MB Flash Memory Card  : 440 pages
with 8 MB Flash Memory Card  : 760 pages
(Based on ITU-T Image No.1 using Standard Resolution)
Power ConsumptionNormal Operation Mode : Approx. 80 W
Power Saver Mode : Approx. 20 W
Sleep Mode : Approx. 12 W
Shutdown Mode : Approx. 1.5 W
Transmission : Approx. 45 W
Reception : Approx. 900 W
Maximum : Less than 900 W
FCC Registration NumberUS:ACJFA32BUF-9000
Ringer Equivalence3.2B 
						

							179Appendix
[For Email (Internet Fax)]
[Options and Supplies]
Standard Compliance10Base-T Ethernet (IEEE 802.3), 100Base-TX Fast Ethernet (IEEE802.3u)
Connector Interfaces10/100 Base-TX port: RJ-45
Compatibility IETF RFC 2305, ITU-T T.37
Communication ProtocolTCP/IP, SMTP, POP3, MIME
File FormatTIFF [IETF RFC 2301 Profile S, F, J]
PDF (Transmission only)
JPEG (Transmission only)
Email Receiving WidthMaximum Letter/A4 size
Part NamePart No.Remarks
Handset KitUE-403171Telephone Handset Kit 
Verification StampDZHT000027X-Stamp
Expansion Flash Memory CardUE-410047
UE-410048
4 MB Flash Memory Card
8 MB Flash Memory Card 
						

							180
Appendix
FCC Notice for Users in USA
WARNING!
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to 
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful 
interference in a residential installation. This equipment generates, uses and can radiate radio frequency 
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to 
radio communications. However, there is no guarantee that interference will not occur in a particular 
installation. If this equipment does cause harmful interference to radio or television reception, which can be 
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by 
one of the following measures:
1. Reorient or relocate the receiving antenna.
2. Relocate the fax machine with respect to receiver or other equipment.
3. Connect the fax machine into outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experienced radio/TV technician for help.
Warning: To assure continued compliance, use only USB shielded interface cable when connecting this 
product to host computer. Also, any changes or modifications not expressly approved by the 
party responsible for compliance could void the users authority to operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 
(1)This device may not cause harmful interference, and 
(2) this device must accept any interference received, including interference that may cause undesired 
operation.
Note: For Technical Support, please contact your Authorized Panasonic selling dealer. 
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. 
On the rear panel of this equipment is a label that contains, among other information, a product 
identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the 
telephone company.
Ask your telephone company or installer to install the jack suitable for your device if such is not available.
A plug and jack used to connect this equipment to the premises wiring and telephone network must comply 
with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord 
and modular plug is provided with this product. It is designed to be connected to a compatible modular jack 
that is also compliant. See installation instructions for details.
The REN is used to determine the number of devices that may be connected to a telephone line. Excessive 
RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but 
not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that 
may be connected to a line, as determined by the total RENs, contact the local telephone company. The 
REN for this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits 
represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3). 
If your telephone equipment causes harm to the telephone network, the Telephone Company may discontinue 
your service temporarily. If possible, they will notify you in advance. But if advance notice isnt practical, you 
will be notified as soon as possible. You will be informed of your right to file a complaint with FCC.
Your telephone company may make changes in its facilities, equipment, operations or procedures that 
could affect the proper functioning of your equipment. If they do, you will be notified in advance to give you 
an opportunity to maintain uninterrupted telephone service.
Responsible Party:Matsushita Electric Corporation of America 
One Panasonic Way, Secaucus, NJ 07094 
FCC Inquiries Only:Panasonic Digital Document Company/Technical Support Department 
Two Panasonic Way, Secaucus, NJ 07094 
1-800-225-5329 (see Note below) 
Email: [email protected]