Panasonic Digital Color Imaging Systems For Facsimile And Internet Fax Dp C266 Operating Instructions

							211
 Chapter 8    Reading Reports/Lists
Reading Individual XMT Journal
Items in the individual XMT journal are listed below.
No.ItemExplanation
(1) Date/Time The date and time when the individual XMT journal is printed
(2) Journal No. Journal number
(3) Communication result “OK” indicates that the communication was successful.
“Busy” indicates that the communication has failed because of busy 
line.
“Stop” indicates that the Stop key was pressed during 
communication.
“P-OK” indicates that memory overflow occurred while storing the 
documents into the memory for transmission but successfully 
stored document(s) was sent.
“R-OK” indicates that the Relayed XMT was successful.
“B-OK” indicates that the Batch transmission was successful.
“M-OK” indicates that the Memory reception/Substitute reception was 
successful.
“- -” indicates LAN transmission.
“3-digit Info Code”
indicates that the communication has failed. 
Refer to Information Codes (see page 215).
In this case, the machine will print the attached report with the 
first page of your document as shown on the previous page.
(4) Number of pages 
transmitted or receivedThe 3-digit number is the number of pages successfully transmitted or 
received.
When the documents are stored into the memory, two 3-digit numbers will 
appear. The first 3-digit number represents the number of pages successfully 
transmitted. The second 3-digit number represents the total number of pages 
that were attempted to be transmitted.
*************** -IND. XMT Journal- **************** Date MMM-dd-yyyy ***** Time 15:00 ********
           Date/Time      = MMM-dd-yyyy 00:02
           Journal No.    = 035
           Comm. Result   = OK
           Page(s)        = 001/001
001/001
           Duration       = 09:00:01
           File No.       = 053
           Mode           = Memory Transmission
           Destination    =   0123456789
           Received ID    = 0001
           Resolution     = Std
                                                 - PANASONIC                -
******DP-XXXX ************************* - HEAD OFFICE - ***** - 201 555 1212 - ***************
(1)
(2)
(3)
(4)
(5)
(6)
(7)
(8)
(9)
(10)
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							212
 Chapter 8    Reading Reports/Lists(5) Duration Duration of the communication
(6) File No. File number
(7) Mode Communication mode
(8) Destination Email address or fax number of the remote station
(9) Received ID Received ID of the fax
(10) Resolution Resolution that the fax was transmitted
No.ItemExplanation 
						

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 Chapter 9    Solving Problems
Chapter 9 
Solving Problems
Tips for Solving Problems
If you encounter the problems, please check following items.
ProblemSymptom ActionRefer to
While 
sendingA document does not feed, or 
multiple pages are fed at the 
same time.• Check that the document does not have 
staples or clips attached to it and that it is not 
smeared or broken.
• Check if the document is loaded properly.
Does not stamp. Verify the settings of the Function Parameters 
“04 Stamp (HOME)” (Fax/Email Settings > Fax 
Parameters) and “28 Stamp at Memory XMT”.Operating 
Instructions (For 
Function 
Parameters)
The verification stamp image 
appears too light.Replace the verification stamp.Replacing the 
Verification 
Stamp (See page 
222)
Vertical lines appear in a 
transmitted document.Make a copy on this machine and check the 
image quality. If the copy is OK, notify the 
receiving station at fault.
If there are any problems with the copy, clean 
the document scanning surface area.
Document is transmitted as 
blank paper.• Check if the document is loaded properly.
• Make a copy on this machine and check 
image quality. If the copy is OK, notify the 
receiving station at fault.
If there are any problems with the copy, clean 
the document scanning surface area.
Document is misfeeding. 1. Remove the jammed document according to 
the error code displayed on the Touch Panel 
Display.
2. The machine cannot send overlong 
document. Confirm the document length 
according to the guidelines shown below.
• Document length exceeds 78.8 (2 m) in “Std” 
and “Fine” mode.
• Document length exceeds 54.6 (1.38 m) in 
“S-Fine” and “600dpi” mode.Operating 
Instructions (For 
Maintenance)
Continued on the next page... 
						

							214
 Chapter 9    Solving ProblemsWhile 
receivingPaper out An error massage will appear on the display if 
the machine has run out of the paper while 
receiving a document. Load paper.
Paper jam If paper jam occurs, an error code is displayed. 
Remove the jammed paper.Operating 
Instructions (For 
Maintenance)
Paper does not feed. Check if the Paper Tray is loaded with paper. 
Load paper as directed by relevant instructions.Operating 
Instructions (For 
Maintenance)
Paper is not exited at the end of 
a print job.Check if the paper has jammed in the machine. Operating 
Instructions (For 
Maintenance)
The Automatic Print Reduction 
feature does not work.Check the setting of the Function Parameter “24 
Print Reduction” (Fax/Email Settings > Fax 
Parameters).Operating 
Instructions (For 
Function 
Parameters)
Communicat-
ingNo dial tone heard • Check the telephone line connection.
• Check the telephone line.Checking the 
Telephone Line 
(See page 221)
The machine does not receive 
automatically.• Check the telephone line connection.
• Check the receive mode settings.
• If the Function Parameter “13 Auto Print 
JRNL” (Fax/Email Settings > Fax Parameters) 
is set to “Va li d”, and the machine is printing 
the received document(s) from memory, which 
also happens to be the 200th transaction, the 
machine will not answer automatically until the 
Transaction Journal completes printing.Operating 
Instructions (For 
Function 
Parameters)
Cannot send or receive. An error code appears on the display. See the 
error code table and identify the problem.Information 
Codes (See page 
215)
Operation Operation rejected Turn OFF the machine momentarily, and then 
turn it ON again.
ProblemSymptom ActionRefer to 
						

							215
 Chapter 9    Solving Problems
Information Codes
In the event of communication failures, information codes appear in the transmission result or 
transaction journal.
When an information code is displayed, take necessary action as recommended in the table below. 
For definitions of the information code not found here, refer to the User (U)/Jam (J)/Machine (E) Error 
Codes in the Operating Instructions (For Maintenance) of provided CD-ROM.
Info. CodeProblemActionRefer to
030 Document is misfeeding. Reload the document properly.
Remove the document jam.
Adjust the Original Guides.
031 Document is too long or 
jammed.
Document length exceeds 78.8 
(2 m) in “Std” and “Fine” mode 
only. 
The length limitation for “Super 
Fine” and “600dpi” mode is 
subject to the available memory 
size.Reload the document properly.
Remove the document jam.Operating 
Instructions (For 
Maintenance)
061 ADF Cover is open. Close the ADF Cover.
212 Communication error occurred. Check with the other party.
400 During initial handshake, 
receiving station did not respond 
or a communication error 
occurred.Check with the other party.
Reload the document and send again.
401 Remote station required a 
receiving password to receive 
the document. Remote station 
does not have Confidential 
Mailbox.Check the remote station.
402 During initial handshake, 
communication error occurred.Reload the document and send again.
403 No polling capability at the 
remote side.Ask remote side to set to be polled.
404/405 During initial handshake, 
communication error occurred.Reload the document and send again.
600dpi
(Max. Length)Super Fine
(Max. Length)
2-Sided 
(Long 
Edge)2-Sided 
(Short 
Edge)
1-Sided2-Sided 
(Long 
Edge)2-Sided 
(Short 
Edge)
1-Sided
A3/
Ledger19
(486 mm)54
(1387 mm)
28
(730 mm)54
(1387 mm)
B422
(577 mm)34
(866 mm)
A4/
Letter26
(684 mm)40
(1027 mm)
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							216
 Chapter 9    Solving Problems406 Transmission password does 
not match.
Receiving password does not 
match.
Received from an unauthorized 
station in the Selective 
Reception mode.Check the password or telephone number in 
Address Book.Editing Address 
Book (See page 
183)
407 No confirmation from the 
receiving station for the previous 
page sent.Wait a few minutes and send again.
408 Remote side confirmation of 
previous page is illegible.Wait a few minutes and send again.
410 Communication canceled by the 
transmitting side.Check with the other party.
411 Polling password does not 
match.Check the polling password. Operating 
Instructions (For 
Function 
Parameters)
412 No data from the transmitting 
sideCheck with the other party.
414 Polling password does not 
match.Check the polling password. Operating 
Instructions (For 
Function 
Parameters)
415 Polling transmission error Check the polling password. Operating 
Instructions (For 
Function 
Parameters)
416/417 Received data has too many 
errors.Check with the other party.
420/421 Machine goes to the receiving 
mode, but receives no
command from the transmitting 
side.Remote side misdial.
Check with the other party.
422/427 Interface is incompatible. Check with the other party.
430/434 Communication error occurred 
while receiving.Check with the other party.
436/490 Received data has too many 
errors.Check with the other party.
438 Received data from the sender 
whose numeric ID has been 
registered as a junk fax number.
Info. CodeProblemActionRefer to 
						

							217
 Chapter 9    Solving Problems456 Unit received a confidential 
document or was requested to 
be polled of a confidential 
document under any of following 
conditions.
1.Not enough space in 
memory to receive the 
confidential document.
2.Confidential Mailbox is full.
3.While printing received 
document.
Unit was requested to relay a 
document.Print a confidential document.
Wait until the unit finishes printing.Printing a 
Received 
Confidential 
Document (See 
page 72)
459 Communication error occurred. Check with the other party.
494 Communication error occurred 
while receiving.Check with the other party.
495 Telephone line disconnected. Check with the other party.
501/502/503/
504Communication error occurred 
using the internal V.34 modem.Check with the other party.
505 Received the polling request 
when documents have not been 
stored for being polled.Check with the other party.
540/541/542/
543Communication error occurred 
while transmitting.Reload the document and send again.
Check with the other party.
550 Telephone line disconnected. Check with the other party.
554/555 Communication error occurred 
while receiving.Check with the other party.
580 Sub-address transmission to a 
unit that has no Sub-address 
function.Check the remote station. 
581 Sub-address Password 
transmission to a unit that has 
no Password Sub-address 
function.Check the remote station. 
623 No document is loaded in the 
ADF.Resend the documents.
630 Redial was not successful due to 
a busy line.Reload the document and send again.
634 Redial was not successful due to 
no response from the called 
station or wrong number dialed.
If a dial tone is not detected, the 
machine does not transmit.
Note: If busy tone was not 
detected, the machine will 
only redial once.Check the telephone number, and send again.
Change the setting of the Function Parameter 
“68 Dial Tone Check” (Fax/Email Settings > 
Fax Parameters) to “Off”.Operating 
Instructions (For 
Function 
Parameters)
Info. CodeProblemActionRefer to
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							218
 Chapter 9    Solving Problems638 Power failure occurred during 
the communication.Check the power cord and plug.
700 During dialing, the Stop key was 
pressed.Reload the document and send again.
711 Incorrect LDAP settings Check the LDAP server name, LDAP log-in 
name, LDAP password, and LDAP search 
base.Operating 
Instructions (For 
Function 
Parameters)
712 Incorrect Email address Check the registered Email address.
Check the IP Address of the SMTP server with 
the network administrator.Operating 
Instructions (For 
Administrator 
Setup)
714 Cannot log on to the LAN.
An unexpected LAN problem occurred. Check 
the 10 Base-T/100 Base-TX/1000 Base-T cable 
connection. Contact the network administrator.Operating 
Instructions (For 
Administrator 
Setup)
715 TCP/IP connection timed out. Check the Internet Fax parameter settings.
Verify the IP Address, Default Gateway IP 
Address, and SMTP server IP Address.Operating 
Instructions (For 
Administrator 
Setup)
716 Cannot log on to the designated 
SMTP server.Check the SMTP server IP Address setting.
Contact the network administrator.Operating 
Instructions (For 
Administrator 
Setup)
717 Incomplete SMTP Protocol 
transmission. SMTP server’s 
hard disk may be full.SMTP server is defective.
Contact the network administrator.
719 Received data via LAN is in a 
format that is not supported.Ask the originator to re-send with a supported 
file attachment format:
• In the TIFF-F format
• Image data conforming to recording paper 
size
720 Cannot connect to the POP 
server (incorrect POP server IP 
Address). POP server is down.Check the POP server IP Address.
Contact the network administrator.Operating 
Instructions (For 
Administrator 
Setup)
721 Cannot connect to the POP 
server (user name or password 
error).Check the POP user name and password, or 
the APOP settings.
Contact the network administrator.Operating 
Instructions (For 
Administrator 
Setup)
722 Failed to obtain IP Address from 
the DHCP server.Check the 10 Base-T/100 Base-TX/1000 
Base-T cable connection.
Confirm that the Internet Parameter, and the 
DHCP server are correctly configured before 
turning on, or turning off the power.
Contact the network administrator.Operating 
Instructions (For 
Administrator 
Setup)
725 DNS server connection timed 
out. DNS server is down.Check the DNS server IP Address.
Contact the network administrator.Operating 
Instructions (For 
Administrator 
Setup)
Info. CodeProblemActionRefer to 
						

							219
 Chapter 9    Solving Problems726 Received an error response 
from the DNS server.Check the POP server name.
Check the SMTP server name.Operating 
Instructions (For 
Administrator 
Setup)
727 Communication error occurred 
while communicating with 
remote station.Check the remote station.
728 Communication error occurred 
with the SMTP Direct 
transmission.Check the remote station.
729 Failed to authenticate (SMTP 
Authentication) when connecting 
with the SMTP server.Check the SMTP authentication user name 
and password.
Contact the network administrator.Operating 
Instructions (For 
Function 
Parameters)
730 Cannot retrieve the Journal or 
program the Internet Parameters 
and the Auto Dialer remotely via 
Email from a PC.Check that the Fax Parameter “158 PC 
Remote Update” is set to “Va li d”.Operating 
Instructions (For 
Function 
Parameters)
731 The dialer buffer for manual 
dialing was full (70 stations) 
when the Relay transmission 
request was received.Request the originator to re-send the Relay 
transmission request after the reserved 
communication is finished.
734 Internet Fax communications 
and POP reception functions are 
disabled.Contact the device administrator.
800/814/816/
825Unit was requested to relay a 
document or Confidential 
Communication but has no 
capability.Check with the other party.
815 Mailbox is full. Delete confidential documents.Deleting a 
Confidential 
Document (See 
page 74)
826 The received sub-address is not 
pre-programmed in the Address 
Book.Check entries in the Address Book.
Check the entry of the sub-address of the 
remote station.Address Book 
(See page 176)
850 The Relay transmission was 
canceled at a relay station 
because the Relay XMT 
passwords did not match. Check the password.  Operating 
Instructions (For 
Function 
Parameters)
870 Memory overflow occurred while 
storing documents into memory 
for transmission.Transmit documents without storing into 
memory.
Add SD Memory Card in the machine.Direct 
Transmission 
(See page 48)
Info. CodeProblemActionRefer to 
						

							220
 Chapter 9    Solving Problems
Power Failure
„Power Failure
The fax display remains off for the duration of a power failure, and you cannot send or receive 
documents.
zIf a power failure occurs while scanning a document, the scan is canceled. Rescan the document when power 
recovers. If a power failure occurs while sending a document from memory, the fax or document will be resent 
immediately upon recovery.
ProblemConditionResult
When a power failure 
occursYou are talking to a remote party. You can continue talking (external telephone 
connection).
You are sending a fax. The Fax transmission is canceled. Resend when 
power recovers.
You are receiving a fax. The Fax reception is canceled. Ask the remote 
party to resend when power recovers.
While a power failure 
persistsMake phone calls. Possible with the external telephone connection
Receive phone calls. Possible with the external telephone connection
Send a fax. You cannot send a fax.
Receive a fax. You cannot receive a fax.
When power recovers Memory content Transmission and transmission data stored in 
memory is preserved intact.
Data pre-programmed or preset on 
your machineData pre-programmed or preset in the Address 
Book and on program dialing, and Function 
Parameters are preserved through the power 
failure.