Palm Tungsten T3 Instructions Manual

							Beaming and sending problems
367
Beaming and sending problems
Phone connection problems
Problem Solution
I cannot beam data to another 
device with an IR port.nIf you are beaming to another Palm handheld, confirm that 
your handheld and the other handheld are between ten 
centimeters (approximately 4 inches) and one meter 
(approximately 39 inches) apart and that the path between 
the two handhelds is clear of obstacles. Beaming distance to 
other devices with an IR port may be different.
nMove your handheld closer to the receiving device.
nMake sure the receiving device has beam receive enabled.
When someone beams data to 
my handheld, I get a message 
telling me it is out of memory.
nYour handheld requires at least twice the amount of 
memory available as the data you are receiving. For 
example, if you are receiving a 30KB application, you must 
have at least 60KB free.
nPerform a soft reset. See“Performing a soft reset” in 
Appendix A for more information.
I cannot send data to another 
Bluetooth device.
nMake sure that Bluetooth communication is enabled on 
both your handheld and the other device.
nMake sure that the receiving device has a compatible 
Bluetooth application installed.
Problem Solution
My passkey is rejected when I 
attempt to pair (or bond) my 
mobile phone with my 
handheld.nSome mobile phones require that you enter the passkey 
within a specific time frame. Make sure you have a passkey 
in mind and that you enter it immediately when prompted.
nIf your passkey is rejected, your phone may have a 
preassigned passkey; see the documentation included with 
your phone for information. The documentation might 
refer to a Bluetooth connection as a Bluetooth pair or a 
Bluetooth link. 
nIf you need additional information about pairing your 
phone and handheld, refer to the Phone Pairing Handbook at 
www.palm.com/support. 
						

							Appendix B Frequently Asked Questions
368
My handheld cannot connect to 
my mobile phone.Use the following steps to test the connection:
1.Tap the Home icon  .
2.Select the Phone Link icon  .
3.Tap Connect.
4.If the connection is successful, open the application that 
requires the connection and complete the desired task.
If the connection is not successful, try the following steps:
– If you have a Bluetooth phone, you may need to go 
through the pairing process on both your handheld and 
your phone. See“Setting up a phone connection” in 
Chapter 12 for information on completing the pairing 
process on your handheld. See the documentation 
included with your phone for assistance with 
completing the pairing process on your phone. If you 
need additional information about connecting your 
phone, refer to the Phone Pairing Handbook at 
www.palm.com/support.
– Make sure the Connection for your mobile phone is 
selected in the Connection Preferences screen and the 
Phone Preferences screen.
– If you are using a Bluetooth connection, make sure that 
your phone is equipped with Bluetooth technology, that 
Bluetooth is enabled, and that the power is on.
My phone connection drops 
before I finish using it.
nYou need to increase the Idle timeout setting on the 
Network Preferences Details screen. See“Adding detailed 
information to a network service profile” in Chapter 21 for 
instructions.
I get an error message when I 
try to dial a phone number 
using my handheld.
nMake sure that the proper phone driver is installed on your 
handheld. See“Updating the phone files on your 
handheld” in Chapter 12 for instructions.
nYou may need to go through the pairing process on both 
your handheld and your phone. See“Connection 
Preferences” in Chapter 21 for information on completing 
the pairing process on your handheld. See the 
documentation included with your phone for assistance 
with completing the pairing process on your phone.
nCheck the Phone Preferences screen and make sure the 
correct phone connection is selected.  
						

							VersaMail™ e-mail software problems
369
VersaMail™ e-mail software problems
Problem Solution
I am having problems 
accessing my account.Occasionally you may experience problems using an e-mail 
account after you set it up. Be sure to follow the account setup 
procedures in Chapter 16. If you followed the procedure and 
are experiencing problems using the account, verify that the 
account complies with your e-mail provider ’s requirements by 
following these steps:
nVerify both your password and your username for your 
e-mail account.
nIf you are connecting using an external modem device such 
as a PalmModem
® accessory, verify that you have an 
account with an ISP and are able to dial in over a voice 
phone line.
nIf you are connecting using a mobile phone through the 
built-in Bluetooth radio on your handheld, a cable, or the IR 
port on your handheld, verify that you have either a data-
enabled GSM or a high-speed GPRS account with your 
wireless service provider. 
nSome wireless service providers require you to be on their 
network to use your e-mail account. If this is the case, be 
sure to use your providers network as the connection type 
for the account.
nSome wireless service providers have other requirements 
specific to their service. For example, Yahoo! requires you 
to set up POP mail forwarding for your Yahoo! account in 
order to download e-mail messages to your handheld. 
Check with your service provider to see if any provider-
specific requirements exist.
nService provider settings frequently change. If your e-mail 
account was working, but you are currently experiencing 
problems, check with your service provider to see if any of 
the account settings have changed.
I am having difficulty sending 
and receiving mail using a 
synchronize-only account.Make sure you have chosen the same settings for the account 
on both your handheld and your desktop. For example, if the 
account is set up on the handheld to use the POP protocol, 
check the HotSync manager on the desktop to make sure that 
POP is selected as the protocol for that account. 
						

							Appendix B Frequently Asked Questions
370
Recharging problems
Password problems
Problem Solution
When I connect my handheld 
to the cradle/cable, it does not 
charge.nConfirm that your handheld is firmly connected to the 
cradle/cable.
nConfirm that your recharger cable is properly connected to 
the back of the cradle/cable’s USB or serial port connector 
that plugs into your computer.
nConfirm that your recharger is plugged into an AC outlet 
that has power.
nIf you have not used your handheld for a long period, such 
as an extended vacation, the battery may not contain 
enough charge to power the indicator light. After your 
handheld has recharged, the indicator light will function 
normally.
My battery drains too quickly. Battery life varies with usage. If your battery drains quickly 
while not in use, your handheld may be turning on 
accidentally. You can prevent your handheld from accidentally 
turning on by setting the Keylock feature. See“Keylock 
Preferences” in Chapter 21.
Problem Solution
I forgot the password, and my 
handheld is not locked.nFirst, use the password hint to try to remember the 
password. If this doesn’t help or if you do not have a 
password hint, you can use Security to delete the password, 
but your handheld deletes all entries marked as private. 
However, if you perform a HotSync operation before you 
delete the password, the HotSync process backs up all 
entries, whether or not they are marked private. Then you 
can follow these steps to restore your private entries:
a.Use the Palm Desktop software and the cradle/cable or 
infrared communication to synchronize your data.
b.Tap Forgotten Password in Security to remove the 
password and delete all private records.
c.Perform a HotSync operation to synchronize your data 
and restore the private records by transferring them 
from your computer to your handheld. 
						

							Problems with incompatible applications
371
Problems with incompatible applications
Palm, Inc. works with developers of third-party add-on applications to ensure the 
compatibility of these applications with your new Palm Tungsten T3 handheld. 
Some third-party applications, however, may not have been upgraded to be 
compatible with your new Palm handheld. 
Possible symptoms of incompatible applications include: 
nFatal errors needing resets
nFrozen handheld requiring a reset
nSlow performance
nAbnormal screen display
nProblems using Bluetooth or other features
nUneven sound quality
nProblems opening an application
nProblems performing a HotSync operation
You can determine whether an incompatible application is causing problems by 
deleting the application and then operating your handheld. For instructions on 
deleting an application from your handheld, see“Removing applications” in 
Chapter 4. 
After you have deleted the application, try to replicate the operation that created 
the error. If removing the application solves your problem, contact the application 
developer for a solution. 
Finding a third-party application that is causing a problem
If you have multiple third-party applications installed on your handheld or have 
upgraded from an earlier model of a Palm handheld, perform the following 
procedure to remove all third-party applications from your handheld. Once you 
have removed all of the third-party applications, you can install one application at 
a time to determine which application is causing the problem.
IMPORTANTThe following procedures erase all data from your handheld. Before 
removing the applications, perform a HotSync operation to backup your data.
I forgot the password, and my 
handheld is locked.nFirst, use the password hint to try to remember the 
password. If this doesn’t help or if you do not have a 
password hint, you must perform a hard reset to continue 
using your handheld. See“Performing a hard reset” in 
Appendix A for more information. 
						

							Appendix B Frequently Asked Questions
372
To remove all third-party applications:
1.Open the Palm folder on your desktop computer.
2.Open the user folder for your handheld.
User folder names are abbreviated as lastname firstinitial. 
3.Select and drag the Backup folder to the Windows desktop. 
Make sure you see the Backup folder on the Windows desktop.
4.Close the Palm folder. 
5.Perform a hard reset. See“Performing a hard reset” in Appendix A for details.
6.Perform a HotSync operation.
7.Operate your handheld and try to replicate problem operations.
8.Perform one of the following:
– If your handheld still has problems, see the other sections in this chapter for 
solutions to the problem. Fix the problem before re-installing the third-party 
applications.
– If your handheld no longer has problems, install the third-party applications 
one application at a time using the following procedure.
To re-install third-party applications one at time: 
1.Open the Backup folder 
2.Double-click on one .prc file. 
The Palm™ Quick Install window opens with the .prc file listed. 
3.Click Done.
4.Perform a HotSync operation to install the files. See Chapter 20 for details.
5.Operate your handheld and try to replicate problem operations.
6.Perform one of the following:
– If installing the application recreates your problem, remove the application 
and contact the application developer for a solution. Continue to re-install 
your applications one application at a time to make sure another application 
is not creating a problem.
– If installing the application does not cause a problem, got to step 1 and 
reinstall another application. 
						

							Technical support
373
Technical support
If, after reviewing the sources listed at the beginning of this appendix, you cannot 
solve your problem, go to 
www.palm.com/support or send an e-mail to your 
regional Technical Support office. 
Before requesting technical support, please experiment a bit to reproduce and 
isolate the problem. When you do contact Technical Support, please provide the 
following information:
nThe name and version of the desktop operating system you are using
nThe actual error message or state you are experiencing
nThe steps you take to reproduce the problem
nThe version of handheld software you are using and available memory
To find version and memory information:
1.Tap the Home icon  . 
2.Tap the Menu icon  . 
3.Select Info from the App menu.
NOTEPalm works with developers of third-party add-on applications to 
ensure the compatibility of these applications with your new Palm handheld. 
Some third-party applications, however, may not have been upgraded to be 
compatible with your new Palm handheld. If you suspect that a third-party 
application is adversely affecting the operation of your handheld, contact the 
developer of the application. 
						

							Appendix B Frequently Asked Questions
374 
						

							375
Product Regulatory Information
FCC Statement
This device complies with part 15 of the FCC rules. Operation is subject to the following two 
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any 
interference received, including interference that may cause undesired operation.
NOTE
This equipment has been tested and found to comply with the limits for a Class B digital device, 
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against 
harmful interference in a residential installation. This equipment generates, uses, and can radiate radio 
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful 
interference to radio communications. However, there is no guarantee that interference will not occur in a 
particular installation. If this equipment does cause harmful interference to radio or television reception, 
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the 
interference by one or more of the following measures:
nReorient or relocate the receiving antenna.
nIncrease the separation between the equipment and receiver.
nConnect the equipment into an outlet on a circuit different from that to which the receiver is connected.
nConsult the dealer or an experienced radio/TV technician for help.
The use of shielded I/O cables is required when connecting this equipment to any and all optional 
peripheral or host devices. Failure to do so may violate FCC rules.
CAUTION
Changes or modifications not covered in this manual must be approved in writing by the 
manufacturer’s Regulatory Engineering Department. Changes or modifications made without written 
approval may void the user ’s authority to operate this equipment.
Palm™ Tungsten™ T3 Product Family
Tested to Comply 
With FCC Standards
   FOR HOME OR OFFICE USE
Responsible Party:
Palm Solutions Group
400 N. McCarthy Boulevard
Milpitas, California 95035
United States of America
(408) 503-7500 
						

							Product Regulatory Information
376
Canadian IC Notice
To prevent radio interference to the licensed service, this device is intended to be operated indoors 
and away from windows to provide maximum shielding. Equipment that is installed outdoors is 
subject to licensing.
Canadian ICES-003 Statement
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing 
Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Réglement sur le matériel 
brouilleur du Canada.
FAA Statement
Whenever you use the wireless features of your handheld, please observe the guidelines or 
prohibitions on the use of wireless devices in your current location. For example, when you are on an 
airplane, do not use the Bluetooth™ communication features of your handheld at times when 
government or airline regulations prohibit the use of cellular phones. You can, of course, use all other 
applications on your handheld in accordance with airline regulations for electronic devices.
Electrical Transmission Statement
This product has been certified as conforming to technological standards for a wireless device as a 
small electrical data transmission under electrical transmission law. Therefore, you do not need a 
license from a government agency to operate this product.
This product has been certified as conforming to technological standards. Therefore, the following 
action are punishable by law:
Disassembly or modification of this product.
Removal of identification labels on the back of this product.
ARIB STD-T66 Statement (Japan)
This product uses a radio wave in the 2.4 GHz bandwidth. This frequency is also used by the 
microwave ovens industry, scientific and medical devices, in addition to wireless transmitters for 
motion detectors, such as those requiring licenses used on manufacturing lines or similar radio 
transmitters. It is also used in specified amateur radio stations or small radio stations not requiring 
licenses (all these wireless devices will be called “other wireless transmitters” below).
1. Before using this product, confirm that other wireless transmitters are not in use nearby.
2. In the unlikely event that there is electronic interference between this product and other wireless 
transmitters, quickly change the operating frequency of this product, change the location of 
operation, or stop operating the product (cease transmission of a signal).
3. If other electrical interference or related problems should occur, contact the responsible party.