Palm Tungsten T3 Instructions Manual

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Auto get mail with notification
You can set up the VersaMail application to automatically search for new mail on 
a regular schedule for an e-mail account. The auto get mail feature automatically 
retrieves new messages and downloads them to your handheld.
If auto get downloads any new messages, your handheld notifies you by blinking 
an indicator light, beeping, or vibrating. The handheld also displays a visual list of 
notifications on the Reminders screen.
The auto get feature downloads the first 3KB of each message. If a message is larger 
than 3KB, tap the More button on the message screen to download and view the 
entire message.
Auto get mail recognizes any filter criteria you have set up for downloading 
messages to your handheld. Any messages that do not meet the filter criteria are 
not downloaded during an auto get. To retrieve messages that do not conform to 
filter criteria, perform a manual get with all filters turned off.
If auto get is occurring and you turn your handheld off or the connection to your 
e-mail service provider is disconnected, the auto get fails. If you are attempting an 
auto get over a network from a public location, you must be in range of a network 
access point for the auto get to work.
Scheduling auto get mail
When setting up a schedule, you select the interval for retrieving mail, the start and 
end times for retrieving mail, and the days on which scheduled e-mail retrieval 
should take place.
You can set up different schedules for each of your e-mail accounts, but you can set 
up only one schedule for an account. For example, if you set up a schedule for mail 
retrieval on weekdays for your Yahoo account, you cannot set up a separate 
schedule for weekends on the same account.
If more than one scheduled auto get takes place at the same time (for example, for 
two separate e-mail accounts), the retrievals take place in the following order:
nAny past-due auto get (for example, a retry of an earlier failed auto get)
nCurrent retrievals according to the order of e-mail accounts (#1, #2, and so on)
NOTEThe auto get feature may not work with your specific VPN connection. It is also 
not supported for SSL connections, or if you have configured the security 
preferences on your handheld to encrypt databases on the handheld. For some 
nonsupported connection types, the Options menu does not display the auto get mail 
option; for others, if you try to set up an auto get schedule, an error message appears.
To set up a scheduled auto get mail:
1.On the message screen, tap the Menu icon  .
2.Select Options.
3.Select Auto Get Mail. 
						

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4.Select the Get mail automatically check box.
5.Set schedule options:
6.Ta p  O K .
7.(Optional) Tap Get Mail. You should perform a manual get mail after setting up 
a scheduled auto get. This ensures that only new messages are retrieved during 
auto get.
IntervalTap the Every pick list and select the time interval, from 
15 minutes to 12 hours. See “Resource issues with auto get 
mail” later in this chapter for information on setting the 
interval.
Start TimeTap the Start Time box, tap to enter the start time hour and 
minute, and tap to enter AM or PM. Then tap OK.
NOTEThe start and end time screens display the hour and 
minute using the default time format you select for your 
handheld.
End TimeTap the End Time box, tap to enter the end time hour and 
minute, and tap to enter AM or PM. Then tap OK.
DaysTap the days you want the schedule to be active. You can 
choose any number of days, but you can set up only one 
schedule for each e-mail account. 
						

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TIPAlternately, if you have configured an e-mail account to synchronize 
messages between your handheld and your desktop, you can perform a 
HotSync operation after setting up a scheduled auto get to ensure that only 
new messages will be retrieved during auto get. See “Synchronizing e-mail 
between the handheld and the desktop” later in this chapter for configuration 
information.
Auto get notifications
The auto get mail feature provides three types of alerts during and after message 
retrieval:
nDepending on the connection type, a series of status messages may appear 
during the auto get connection and mail retrieval process.
nYou can choose to have your handheld alert you when a new message arrives 
in your account. The beep or alert sound your hear is called a notification. Your 
handheld also notifies you of a new message’s arrival by blinking an indicator 
light or vibrating if certain preferences are selected. For more information, see 
“Making your handheld buzz or blink when you get new e-mail” later in this 
chapter. 
NOTEYou must select the Notification option to have your handheld notify 
you when new messages are received. See the next section, “Setting 
notification options,” for more information.
nIf auto get discovers and downloads new messages for an e-mail account, a 
notification appears on the Reminders screen, displaying the account name and 
the number of new messages. If auto get is scheduled for more than one 
account, a separate notification appears for each account. See “Viewing and 
using the Reminders screen” later in this chapter. 
						

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Setting notification options
You can turn the notification sound on or off to notify you when new e-mail 
arrives. You can choose from a variety of sounds, such as birds, bumble bees, or 
simply an alarm.
To set notification options:
1.In the Inbox or on another folder screen, tap the Menu icon  .
2.Tap Options.
3.Tap Notification.
4.Tap the Notify me of new mail and mail alerts check box. 
5.Tap the Notify Sound pick list, and then select a sound. The handheld plays a 
brief demonstration of the sound. 
NOTEIf you have installed a custom sound on your handheld, it appears on 
the Notify Sound pick list.
6.To receive notifications of successful auto get mail and automatic send retries 
only, deselect the Notify me of Auto Get and Send failures check box. Leave the 
check box selected if you want to receive notifications of both successful and 
failed auto get mail and automatic send retries.
7.Tap OK. 
You can follow these procedure steps to change the notification sound or to turn 
the sound on or off at any time.
Making your handheld buzz or blink when you get new e-mail 
In addition to setting a notification sound, you can also choose to have your 
handheld’s indicator light blink or to have your handheld vibrate when you 
receive new e-mail. You select how your handheld notifies you of new e-mail in 
your handheld’s General preferences.  
						

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To make your handheld buzz or blink when you get new e-mail:
1.Tap the Home icon  .
2.Tap the Prefs icon  .
3.From the General Preferences list, tap Sounds & Alerts.
4.Do any of the following:
– To change the volume of the Alarm Sound, tap the Alarm Sound pick list, 
and then select Low, Medium, High, or Off.
– To change whether or not the handheld indicator light blinks when you 
receive new e-mail, tap the Alarm LED pick list, and then select On or Off.
– To change whether or not the handheld vibrates when you receive new 
e-mail, tap the Alarm Vibrate pick list, and then select On or Off. 
5.Tap Done. 
Viewing and using the Reminders screen
Your handheld displays a Reminders screen that shows summary information 
about new e-mail messages and alerts from other applications, such as alerts to 
remind you of Calendar appointments. 
						

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To view the Reminders screen:
nTap the blinking asterisk   in the upper-left corner of any screen.
If you set up a scheduled auto get mail and you receive new e-mail messages, they 
are downloaded into the Inbox. As you work with e-mail messages in the Inbox, 
the Reminders screen doesn’t display a reminder for any new messages that arrive, 
because the messages are already displayed in the Inbox. 
NOTEA broken envelope icon   appears next to a notification when an auto get 
mail fails.
To respond to the reminders, do one of the following:
nTap the check box to clear a reminder from the list.
nTap the reminder (either the mail icon or the text description) to go to the Inbox 
of that account or to read a detailed error message. 
nTap Done to close the Reminders screen and return to whatever you were doing 
on your handheld before the Reminders screen appeared. 
nTap Clear All to dismiss all reminders on the Reminders screen. 
When a notification appears on the Reminders screen, tap the notification to go to 
the Inbox of that account, or launch the VersaMail application and go to that 
account. Once you view a message in the Inbox, it is removed from the Reminders 
screen, even if you do not open the message. Auto get then starts at the next 
scheduled interval, with the Reminders screen counter reset to 1. 
If you do not view the Inbox of the selected account and another scheduled e-mail 
retrieval takes place and finds new messages, the Reminders screen adds the 
number of new messages to the notification for that account. For example, if 
scheduled auto get #1 finds two new messages and, before you view the Inbox, 
scheduled auto get #2 takes place and finds three more new messages, the 
Reminders screen notification indicates five new messages for that account.
If auto get discovers new messages but then fails for any reason, a notification 
appears on the Reminders screen, displaying the account name and an error 
message. 
Tap the check box to 
remove a single 
reminder from the 
list
The mail icon tells 
you that this 
reminder is for an 
e-mail messageTap the text to open 
the account Inbox or 
view a detailed error 
message 
						

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NOTEYou can choose to disable notifications for auto get mail failures. See “Setting 
notification options” earlier in this chapter for instructions.
You can tap the error message or open the VersaMail application for that account 
for more detailed information on the failed auto get.
If auto get discovers no new messages for an account, no notifications appear on 
the Reminders screen for that account.
The Reminders screen displays only the most recent notification for an account. 
For example, if one scheduled auto get failed, but the next one succeeded and 
downloaded two new messages, the Reminders screen would first display the 
error message, but would display the number of messages retrieved after the 
successful retrieval.
Reminders screen notifications are specific for each account. For example, if auto 
get fails for one account but succeeds in downloading new messages for a separate 
account, the Reminders screen displays an error message for the first account and 
a message indicating the number of messages downloaded for the second account.
Auto get mail retries
If the interval for scheduled auto get is set at “Every 1 hour” or less frequently, and 
an auto get fails for any reason, the VersaMail application continues attempting to 
retrieve e-mail at 30-minute intervals until either the next scheduled auto get 
occurs or the end time for scheduled e-mail retrieval is reached. If the interval is set 
for more frequently than one hour and an auto get fails, the VersaMail application 
waits until the next scheduled auto get. 
						

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Resource issues with auto get mail
If you use the auto get mail feature, you should be aware of the following potential 
resource constraints:
To minimize resource concerns, set your interval for e-mail auto get to no more 
frequently than once per hour.
Inbox icons in the VersaMail application
The icons to the left of a message in the Inbox indicate the message’s status.
Decreased battery 
lifeIf you set the auto get interval for more frequently than once per 
hour, you may drain your handheld’s battery charge more 
quickly, and thus need to recharge the battery more frequently.
Increased monthly 
chargesIf your e-mail service provider is a wireless provider such as 
Cingular or T-Mobile that charges a fee for data transactions, 
using the auto get feature can substantially add to your 
monthly charges. This issue is especially noticeable for POP 
accounts, because the size of the IDs used to locate POP account 
messages is much larger (and thus POP messages take longer to 
download) than for IMAP accounts.
NOTEIf you primarily retrieve messages over your company’s 
network (Bluetooth or 802.11b network), monthly charges should 
not be an issue.
Only the subject header information is downloaded.
Part or all of the message text is downloaded.
Part or all of the message text and attachment information is 
downloaded. 
						

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Reading e-mail
To read e-mail, tap the e-mail message in the Inbox or the folder where the message 
is located.
Alternately, you can use the navigator for one-hand message viewing.
To read a message using the navigator:
1.Press Select on the navigator to highlight the first message displayed on the 
screen, and then press Up or Down to scroll one message at a time to the 
message you want to read.
2.Press Select to open the message.
3.After reading the message, press Select to close the message.
If you chose to get messages by subjects only, tap the More button   to view the 
body of the e-mail message, plus any attachments, up to the maximum message 
size you select. If the downloaded message exceeds your maximum message size, 
only a partial message is displayed. Tap the More button to view the entire 
message. See “Getting e-mail by subject or getting the entire message” earlier in 
this chapter.
If you chose to get entire messages, the body of the e-mail message is displayed. 
However, if the downloaded message exceeds your maximum message size, only 
a partial message is displayed. Tap the More button to view the entire message.
Tap to read
Tap More to view the entire 
message 
						

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Plain text and HTML e-mail
By default, the VersaMail application is set to receive mail in HTML format. This 
means that any e-mail messages sent as HTML will be displayed on your handheld 
with basic HTML formatting intact, including the following:
nBoldface
nItalics
nUnderlining
nColored words
nBullet lists
nNumbered lists
nLine breaks
Most formatting not displayed is stripped of its HTML tags and shown as plain 
text. For certain types of graphic images (for example, JPEG or GIF files), the 
graphic may be displayed as a URL in the body of the e-mail message. In some 
cases, you can tap the URL to open the graphic image. See “Working with URLs” 
later in this chapter for more information.
When you set the VersaMail application to receive e-mail messages as HTML, any 
messages sent as plain text will be displayed as plain text only. You can also set the 
application to receive all messages as plain text only, regardless of the format in 
which they were sent. If you choose this option, only the text of any messages sent 
in HTML format will be displayed. 
NOTEThe VersaMail application sends all messages as plain text only, with all HTML 
tags stripped, even if you are forwarding or replying to a message that was originally 
received as HTML.
To select whether to receive e-mail messages in HTML or in plain text format:
1.Tap the Menu icon  , select Options, and then select Preferences.
2.Tap the Receive Format pick list, and then select HTML or Plain Text. The 
default is HTML.
3.Ta p  O K .