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NOTEWhen you address a message to several recipients, you do not see all the 
recipients on the To list because the list is truncated on the To line. If you tap the To 
field, a dialog box shows all recipients for the current message.
Addressing a message by typing the address
You can address a message by entering the complete address.
To enter the address:
1.On the New Message screen, tap or navigate to the To field and enter the 
address, and then tap Done. 
For multiple recipients, type a semicolon (;) and then a space between recipient 
names. The To field expands to two lines during address entry for addresses 
longer than the one-line display. 
After address entry, addresses longer than one line are shown on a single line 
with a red ellipsis symbol to the right of the address line.
Red ellipsis indicates address is 
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Alternately, on the New Message screen, tap To and enter the address on the 
Recipient List screen, and then tap Done. Use the shortcut buttons at the bottom 
of the screen for quick address entry.
For multiple recipients, type a semicolon (;) or tap the semicolon button at the 
bottom of the screen, and then type a space between recipient names.
NOTEIf you enter a comma instead of a semicolon, it is automatically changed 
to a semicolon. If you enter a space with no punctuation between names, 
semicolons are not inserted, and the e-mail message is improperly addressed.
If you want to edit an e-mail address that is longer than the line provided on the 
New Message screen, tap the To field and edit the address. 
2.To send copies, tap cc: or bcc: and then enter the recipient’s address. 
Copies (cc:) allow recipients to see the addresses of the other recipients; 
addresses in the blind copies (bcc:) field are hidden from all other recipients. 
TIPTo automatically fill in the address as you type, see “Using Smart 
Addressing to address a message” later in this chapter. 
Addressing a message using Contacts
You can enter a recipient’s address by using the Lookup screen to select the 
address. The names and addresses on the Lookup screen come from Contacts. 
To use an address from Contacts:
1.On the New Message screen, tap the word To. 
2.On the Recipient List screen, tap Lookup. 
						

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3.On the Address Lookup screen, tap the address you want, and then tap Add.
4.(Optional) Repeat steps 2 and 3 for each address you want to add.
5.To enter an address in the cc: or bcc: field, tap the field name and follow the 
steps given for the To field.
Using Smart Addressing to address a message
Smart Addressing completes a recognized e-mail address. Smart Addressing 
automatically fills in fields when the recipient’s name and e-mail address are in 
your Contacts list. 
By default, Smart Addressing is selected in VersaMail Preferences. 
To use Smart Addressing to address a message:
1.On the New Message screen, tap in the To field. 
2.Start entering the person’s name, such as Joe Smith.
Once the name is recognized from your Contacts list, the name and e-mail address 
are automatically completed on the recipient list. For example, if you have a Joe 
Smith and a Joan Smith in Contacts (and no other names starting with J), once you 
type “Joe,” the entry “Joe Smith” is completed with the correct e-mail address.
3.If Smart Addressing recognizes more than one name for the typed entry, or if 
the recognized name has more than one e-mail address associated with it, all the 
names or e-mail addresses are displayed. Continue typing until only the name 
or e-mail address you want is displayed, or navigate or tap to select the name 
or e-mail address you want.
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Turning Smart Addressing on or off
You can turn Smart Addressing on or off in VersaMail Preferences. By default, 
Smart Addressing is turned on.
To turn Smart Addressing on or off in VersaMail Preferences:
1.Tap the Menu icon  , tap Options, and then tap Preferences. 
2.Tap Advanced.
3.Tap the Enable Smart Addressing check box if it is not selected. A checkmark 
means it is turned on.
4.Ta p  O K .
Composing and sending e-mail
After you enter your recipient addresses, you can compose the rest of the e-mail 
message. 
To compose the rest of the e-mail and send it:
1.Tap the Subject field and enter the subject of your e-mail.
Subjects longer than one line are shown on a single line with a red ellipsis 
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2.Tap the area below the Subject line, and then enter the text of your e-mail. 
To access the editing features available on the Edit menu, tap the Menu icon  . 
The first character of each sentence is automatically capitalized for you. 
3.(Optional) Tap the Options menu, and then select Add Attachments. See 
“Attaching files from a handheld application” later in this chapter. 
4.Tap one of the following to send the e-mail:
TIPYou can also tap Drafts to save this message in the Drafts folder rather 
than send it. 
Send retry
When you tap Send on the message menu, the VersaMail application automatically 
attempts to send the message. If the send attempt fails for any reason (for example, 
your handheld is out of range, or the application cannot connect to the mail server), 
you can choose to have the application move the message to the Outbox and 
continue to try to send the message at 30-minute intervals, a maximum of three 
times.
If you put a message in the Outbox, you must perform a manual send to send the 
message on the first attempt. The VersaMail application attempts automatic send 
retry only after a manual send attempt fails.
If automatic send retry succeeds on any attempt, the message is moved to the Sent 
folder.
NOTEAutomatic send retry occurs only if you tap Send to send the message 
manually. It does not work if you tap Get & Send.
SendSends the e-mail immediately.
OutboxStores e-mail in the Outbox so you can compose e-mail offline and 
then send all e-mail during one connection with the server. To send 
your e-mail later, tap Get & Send. A connection is made to the mail 
server and all the e-mail in the Outbox is delivered. 
						

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To select automatic send retry:
nTap Yes in the dialog box notifying you that manual send has failed.
NOTEAutomatic send retry is not supported for VPN or SSL connections, or for 
accounts for which your ISP requires you to log in to the mail server before sending 
mail. It is also not supported if you have configured the security preferences on your 
handheld to encrypt databases on the handheld.
Send retry notifications
If automatic send retry fails after the third attempt, a notification appears on the 
Reminders screen. A separate notification appears for each e-mail account for 
which a send retry has failed. 
NOTEYou can choose to disable notifications for send retry failures. See “Setting 
notification options” earlier in this chapter for instructions.
NOTEA broken envelope icon   appears next to a notification when an automatic 
send retry fails.
Tap the notification or open the account in the VersaMail application to view a 
detailed error message. 
Viewing the error message deletes the notification from the Reminders screen. The 
Reminders screen shows only the most recent notification for an e-mail account, no 
matter how many automatic send retries have been attempted for that account.
If automatic send retry fails after the third attempt, you must send the message 
manually.
NOTEIf you perform a soft reset or a HotSync operation during automatic send retry, 
the retry cancels. You must manually send any messages in the Outbox after the soft 
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Modifying messages in the Outbox
A message in the Outbox waiting for the next automatic send retry can be edited, 
moved, or deleted. However, if you edit the message, you will need to perform a 
manual send in order to send the message. If the manual send fails, you can choose 
to store the message in the Outbox to await the next automatic send retry. 
During automatic send retry, any message that the VersaMail application is 
attempting to send is in a locked state and cannot be edited, moved, or deleted. If 
you try to modify a message in the locked state, an error message appears.
If a send retry fails after the third attempt, the message is stored in the Outbox in 
the error state. You can send the message again manually, or edit, move, or delete 
the message. However, if you edit the message, you will need to perform a manual 
send in order to send the message. If the manual send fails, you can choose to store 
the message in the Outbox to await the next automatic send retry.
See the next section, “Outbox icons in the VersaMail applications,” for icons that 
indicate messages awaiting the next automatic send retry as well as messages in 
the locked and error state.
Outbox icons in the VersaMail applications
The icons to the left of a message in the Outbox indicate the message’s status.
Completing drafts
If you are composing an e-mail message and you exit the VersaMail application 
before tapping Outbox, Send, or Cancel, the e-mail automatically moves to the 
Drafts folder. To finish editing the e-mail, tap the folders pick list, and then select 
Drafts. Select the e-mail you want to complete or edit, and then tap Edit. You can 
also delete the e-mail in the Drafts folder.
Attaching a personal signature
You can include a personal signature, such as your name, e-mail address, and 
telephone number, with each e-mail you send. Message is waiting either to be manually sent or to be sent during the 
next send retry. You can edit, move, or delete a message in this state.
Send retry is currently in process; you cannot edit, move, or delete a 
message in this state.
Third automatic send retry has failed. You must manually send a 
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To create a personal signature:
1.Tap the Menu icon  , tap Options, and then tap Preferences. 
2.Tap Signature.
3.Tap the Attach Signature check box to select it. 
4.Enter your signature information, and then tap OK. 
Forwarding e-mail
You can quickly forward e-mail messages from any folder other than the Outbox 
folder. 
To forward e-mail:
1.Tap the folders pick list, and then select the folder that contains the e-mail.
2.Tap the e-mail message to display it.
3.Tap the Forward button.
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4.Tap the word To. 
5.On the Recipient List screen, enter or look up the recipient address. See the 
procedure for creating new e-mail earlier in this chapter for more information 
on addressing messages. 
6.(Optional) Enter some text describing the forwarded message.
7.Tap Send to send the message, or tap Outbox to store it in the Outbox. 
NOTEForwarded messages are always sent as text only, even if you received the 
original message in HTML format.
Replying to e-mail
You can reply to an e-mail message as you are reading it, or start the reply when 
viewing messages in the folders list view.
To reply to an e-mail message that you are reading:
1.Tap the message you want to reply to.
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3.In the Reply Options dialog box, select options for replying to the sender only 
or to all e-mail recipients, and for including original message text.
4.Ta p  O K .
5.Enter a reply. 
6.Tap Send to send the message now, or tap Outbox to send it later. 
NOTEReplies are always sent as text only, even if you received the original message 
in HTML format.
To reply to an e-mail message from the folders list:
1.On the message screen, tap the folder name in the upper-left corner to open the 
message menu, and then press Right on the navigator to move to and open the 
Options menu. 
2.Press Down on the navigator to move to the Reply option, and then press Select 
to select this option.
TIPAlternately, you can tap the folders pick list, select the folder that contains 
the e-mail, tap the envelope icon next to the message, and then tap Reply on 
the pick list.