Palm Tungsten T3 Instructions Manual
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Operating problems 357 Operating problems My files didn’t install during a HotSync ® operation.If files do not install after you perform a HotSync operation, the file type was not recognized. Try launching the associated application from your handheld and then performing another HotSync operation. If the files remain in the Quick Install list, they are not associated with an application on your handheld and cannot be installed. I can’t add more files to the Palm™ Quick Install list.Make sure the dialog box that confirms where the files will be installed is closed. You cannot add more files to the list when the confirmation dialog box is open. For details, see“Installing applications and files on a Windows computer” in Chapter 4. When I add a Zip file to Quick Install, no files appear in the Quick Install list.Unzip the file with a file compression utility, such as WinZip, and then add the unzipped files to Quick Install. Problem Solution I don’t see anything on my handheld’s screen.Try each of these in turn: nPress an application button to ensure that your handheld is turned on. nIf your handheld was exposed to cold, make sure it is at room temperature. nCharge your handheld. nPerform a soft reset. If your handheld still doesn’t turn on, perform a hard reset. See“Resetting your handheld” in Appendix A. IMPORTANTWith a hard reset, all records and entries stored in your handheld are erased. Never perform a hard reset unless a soft reset does not solve your problem. You can restore any data previously synchronized with your computer during the next HotSync operation.
Appendix B Frequently Asked Questions 358 I get a warning message telling me my handheld memory is full.nPurge records from Calendar and Tasks. This deletes Tasks items and past Calendar events from the memory of your handheld. See“Purging records” in Chapter 4. You must perform a HotSync operation to recover the memory. nDelete unused memos, photos, and records. If necessary, you can save these records. See“Deleting records” in Chapter 4. You must perform a HotSync operation to recover the memory. nIf you have installed additional applications on your handheld, remove them to recover memory. See“Removing applications” in Chapter 4. My handheld keeps turning itself off.Your handheld is designed to turn itself off after a period of inactivity. This period can be set at 30 seconds or at one, two, or three minutes. Check the Auto-off after setting on the Power Preferences screen. See“Power Preferences” in Chapter 21. My handheld is not making any sounds.Check the System, Alarm, and Game Sound settings. See“Sounds & Alerts Preferences” in Chapter 21. My handheld’s indicator light is not blinking when alarms occur.Check the Alarm indicator light setting. See“Alarm LED and Alarm Vibrate settings” in Chapter 21. My handheld does not vibrate when alarms occur.Check the Alarm Vibrate setting. See“Alarm LED and Alarm Vibrate settings” in Chapter 21. My handheld has frozen. nIf a network connection was improperly terminated, your handheld may appear to be frozen for up to 30 seconds. If it is still frozen after 30 seconds, perform a soft reset. nPerform a soft reset. See“Resetting your handheld” in Appendix A. nIf your handheld continues to freeze after a soft reset, check your third-party applications for incompatible applications. See “Problems with incompatible applications” later in this chapter.
Tapping and writing problems 359 Tapping and writing problems Application problems Problem Solution When I tap the buttons or screen icons, my handheld activates the wrong feature.Calibrate the screen. See“Digitizer Preferences” in Chapter 21. When I tap the Menu icon , nothing happens.Not all applications or screens have menus. Try changing to a different application. I can’t get my handheld to recognize my handwriting. nFor your handheld to recognize handwriting input with the stylus, you need to use Graffiti ® 2 writing. Use the Graffiti 2 help to learn how to write characters. For more information, see“Using Graffiti ® 2 writing” in Chapter 3. nMake the Graffiti 2 character strokes in the Graffiti 2 input area, not on the display part of the screen. If you want to write on the display part of the screen, tap the Full-screen Writing button on the status bar to turn Full-screen Writing on. For more information on Full-screen Writing, see“Using Full-screen Writing” in Chapter 3. nWrite Graffiti 2 strokes for lowercase letters in the left side, strokes for capital letters in the middle, and strokes for numbers in the right side of the Graffiti 2 writing area. For more information, see“Writing in Graffiti 2 input areas” in Chapter 3. nMake sure that Graffiti 2 is not in shift mode. See“Symbols and other special characters” in Chapter 3. Problem Solution I tapped the Today button, but it does not show the correct date.Your handheld is not set to the current date. Make sure the Set Date box on the Date and Time Preferences screen displays the current date. See“Date & Time Preferences” in Chapter 21 for more information. I know I entered some records, but they do not appear in the application. nCheck the Categories pick list (upper-right corner). Select All to display all the records for the application. nCheck Security and confirm that Private Records is set to Show private records. nIn Tasks, tap Show and see if Show Only Due Items is selected.
Appendix B Frequently Asked Questions 360 I’m having problems listing memos, notes, or voice memos the way I want to see them.nIf you cannot manually arrange the order of memos, notes, or voice memos on the list screen, select Preferences from the Options menu and make sure that Sort by is set to Manual. nIf you choose to view your memos, notes, or voice memos alphabetically on Palm Desktop software and then perform a HotSync operation, the memos on your handheld still appear in the order defined in the Preferences setting. In other words, the sort settings you use with Palm Desktop software are not transferred to your handheld. I created an event in Calendar, but it doesn’t appear in the Week View.If you have two or more events with the same start time, the first event created appears as a gray bar, and any subsequent conflicting events appear as a single red bar. To see the overlapping events select the Day View. For more information, see“Spotting event conflicts” in Chapter 5. My vCard or vCal e-mail attachment isn’t forwarding correctly.Palm Desktop software provides several features that interact with e-mail client software on a Windows computer. For these features to work correctly, the e-mail client software must be properly configured. Follow these steps to check the configuration: 1.Click the Windows Start menu, and then select Settings. 2.Select Control Panel. 3.Select Internet Options, and then click the Programs tab. 4.Make sure that the E-mail field is set to the correct e-mail client software. 5.Click OK. 6.Start the e-mail client software and make sure it is configured as the default MAPI client. Consult the documentation for your desktop e-mail application for more information. The current date and time are incorrect.The current date and time are tied to the Location setting. If you change the date and time without changing the Location setting, the current date and time may appear incorrect. See“Date & Time Preferences” in Chapter 21 for information on setting the current location, date, and time.
HotSync problems 361 HotSync problems Problem Solution I cannot perform a HotSync operation. What should I check to make sure I’m doing it correctly?nMake sure the HotSync cradle/cable is connected securely. On a Windows computer try these steps: 1.Check the Windows system tray to make sure the HotSync Manager is running. If it is not, click Start on the Windows taskbar, and then select Programs. Navigate to the Palm Desktop software program group, and select HotSync Manager. You should also see“Selecting HotSync setup options” in Chapter 20 for instructions on selecting the correct HotSync Manager settings. 2.Make sure you selected Local USB or Local Serial, as appropriate, from the HotSync Manager menu. 3.If you are using the serial cradle make sure you selected the correct serial port on the Local tab in the Setup dialog box. It should be set to the port where you connected the HotSync cradle/cable. On a Mac computer try these steps: 1.Make sure HotSync Manager is enabled. If it is not, double-click the HotSync Manager icon in the Palm folder and enable HotSync Manager on the HotSync Controls tab. 2.Disconnect the cradle/cable from your computer, and then reconnect the cradle/cable and restart your computer. I did a HotSync operation, but one of my applications did not synchronize. nOn a Windows computer, click the HotSync Manager and select Custom. Check that the correct conduit is active. nOn a Mac computer, double-click the HotSync Manager icon . From the HotSync menu, select Conduit Settings. Select your username from the User pop-up menu, and be sure that the correct conduit is active. I am using Outlook as my PIM, but I cannot do a HotSync operation. nClick the HotSync Manager and select Custom. Be sure that the correct conduit is active. nBe sure that the correct conduit is installed. Reinstall the HotSync Manager and make sure that the correct conduit is selected. nReinstall Palm Desktop software and select the option to synchronize with Microsoft Outlook.
Appendix B Frequently Asked Questions 362 I cannot launch the HotSync Manager.nIf you are using the optional serial cradle/cable, or if you are performing a HotSync operation using a modem, make sure you are not running another program, such as America Online, that uses the serial port you selected in the Setup dialog box. nMake a backup copy of your Palm Desktop data, and then reinstall Palm Desktop software. When I perform a HotSync operation on my Windows computer, I receive the 8009 error message: An application has failed to respond to a hotsync notification.The 8009 error indicates that the Windows registry is corrupt. you need to rebuild the HotSync Manager registry entries. Information on rebuilding the registry entries, go to www.palm.com/support and search the Palm Knowledge Library for “error 8009.” I tried to do a local HotSync operation, but it did not complete successfully. nMake sure your handheld is seated in the cradle/cable correctly. nCheck the connection between the HotSync cradle/cable and the USB or serial port on your computer. nMake sure the username you selected in Palm Desktop software matches the username assigned to your handheld. nMake sure the date on your computer matches the date on your handheld. nRead the HotSync Log for the user account for which you are performing a HotSync operation. nFrom the Palm Desktop home screen, click the HotSync Manager and then select Custom. Be sure that the conduits are set correctly.
HotSync problems 363 I tried to do a local HotSync operation, but it did not complete successfully. (continued)On a Windows computer, try each step in turn: nMake sure that HotSync Manager is running. If it is running, close it and restart it. nMake sure you selected Local USB or Local Serial, as appropriate, from the HotSync Manager menu. nIf you are using the serial cradle/cable, try the following: – Make sure you selected the correct serial port on the Local tab in the Setup dialog box. It should be set to the port where you connected the HotSync cradle/cable. – Try a lower baud rate setting on the Local tab in the Setup dialog box. – Make sure you aren’t running a program, such as America Online, that uses the serial port you selected in the Setup dialog box. On a Mac computer, try each step in turn: nMake sure HotSync Manager is enabled on the HotSync Controls tab in the HotSync Software Setup window. nIf you are using the optional serial cradle/cable, try the following: – Double-click the HotSync Manager icon in the Palm folder, and then click the Connection Settings tab. Make sure the port selection matches the port where your HotSync cradle/cable is attached. – Try a lower Speed setting on the Connection Settings tab. – Make sure you aren’t running a program, such as America Online, fax or telephony software, or AppleTalk networking, that uses the serial port you selected in the Connection Settings tab. When I press the HotSync button on the cradle/cable, nothing happens on Palm Desktop software, and my handheld times out. nMake a copy of your Palm folder. Uninstall and then reinstall Palm Desktop software. nTurn on your handheld, and tap the Home icon . Select the HotSync icon , and then tap Local.
Appendix B Frequently Asked Questions 364 When I perform a HotSync operation, my information does not transfer to Palm Desktop software.nIf you have performed a HotSync operation successfully but you cannot find the data from your handheld on Palm Desktop software, check to see that you have the correct username selected for viewing data. nOn a Windows computer, click the HotSync Manager and select Custom. Check that all conduits are set to synchronize files. nOn a Mac computer, double-click the HotSync Manager icon. From the HotSync menu, select Conduit Settings. Select your username from the User pop-up menu, and check that the correct conduit is active. If you have upgraded from a previous handheld, go to www.palm.com/ support/tungstenT3 and click on the Upgrading link. I want to synchronize my computer with more than one handheld. nIf the computer running Palm Desktop software synchronizes with more than one handheld, each handheld must have a unique name. Assign a username to your handheld the first time you perform a HotSync operation. nBe aware that synchronizing more than one handheld with the same username causes unpredictable results and, potentially, loss of your personal information. nIf you are synchronizing with MS Outlook, make sure the right profile is selected for the Conduits in HotSync Manager. From the Palm Desktop home screen, click the HotSync Manager and then select Custom. I can’t perform a Bluetooth™ HotSync operation. nMake sure that Bluetooth communication is enabled on both your handheld and your computer. nWhen you perform a Bluetooth HotSync operation, your handheld attempts to connect to a Bluetooth virtual serial port on your computer. First it looks for a Bluetooth serial HotSync port. If it cannot find that port, it then looks for a generic Bluetooth serial port. However, some generic Bluetooth serial ports do not support HotSync operations. nYour handheld may not be able to recognize the virtual serial port on your Windows computer. Try validating the virtual serial port you’re using, or create a different virtual port and change the HotSync Manager settings to use the new virtual port. Refer to the documentation that came with your computer operating system for instructions.
HotSync problems 365 I can’t perform a Bluetooth™ HotSync operation. (continued)nSome computers have a dedicated virtual serial port number, such as COM5, and other computers enable you to choose a port number, such as COM8 or COM12. Refer to the documentation that came with your computer for information on dedicated versus flexible virtual ports. nIf the virtual serial port you want to use is used by other applications, exit those applications before setting up your computer for a Bluetooth HotSync operation. I receive an authentication error when I try to perform a HotSync operation using Bluetooth and a wireless LAN access point. nMake sure you entered the correct username and password for the selected network service profile in the Network Preferences screen. See“Network Preferences” in Chapter 21 for details. When I try to perform a HotSync operation using Bluetooth and a wireless LAN access point, it connects but nothing happens. nMake sure that Network is selected on the HotSync Manager menu on your computer. nContact your system administrator to make sure your network computer is properly set up. I tried to do a modem HotSync operation, but it did not complete successfully.Check the following on your computer: nMake sure your computer is turned on and that it does not shut down automatically as part of an energy-saving feature. nMake sure the modem connected to your computer is turned on and is connected to the outgoing phone line. nMake sure the modem you are using with your handheld has an on-off switch. Your handheld cannot “wake up” a modem that has an auto-off feature. nMake sure the modem is connected properly to your computer and is connected to the incoming phone line. For additional modem HotSync troubleshooting tips, go to www.palm.com/support.
Appendix B Frequently Asked Questions 366 I can’t perform an IR HotSync operation.nOn a computer running Windows 98, be sure that the HotSync Manager is running, that Infrared is selected on the HotSync Manager menu, and that the Serial Port for local operations is set to the simulated port for infrared communication. See“Conducting IR HotSync operations” in Chapter 20 for details. nOn a computer running Windows 2000/ME/XP, select IR in the HotSync Manager. See“Preparing your computer for infrared communication” in Chapter 20 for details. nOn a Mac computer, make sure the infrared communications extensions have been installed in the Extensions folder inside the System folder. Next, open the HotSync Software Setup window, and be sure that HotSync Manager is enabled and that the Local Setup Port is set to Infrared Port. See“Conducting IR HotSync operations” in Chapter 20 for more information. nOn your handheld, be sure the HotSync application is set to Local, with the option IR to PC/Handheld. nBe sure the IR port of your handheld is aligned directly opposite to, and within a few inches of, the infrared device of your computer. nIR HotSync operations do not work after you receive a low battery warning. Check the battery power of your handheld. Recharge the internal battery. nTurn off some conduits to speed the HotSync. IR transfer speeds are much lower than USB transfer speeds. HotSync operations with photos, MP3, or video files can take up to an hour or more. My handheld displays the message “Waiting for sender” when it’s near my computer ’s infrared port. nYour computer ’s infrared port may be set to search automatically for the presence of other infrared devices. Consult the documentation for your operating system for information about turning off this option. nIn some cases simply moving your handheld away from the computer ’s infrared port solves the problem. My handheld appears to freeze when I place it near my computer.Move your handheld away from the computer ’s infrared port.