Lucent Technologies DEFINITY Enterprise Communications Server, System 75, System 85 Instructions Manual

							DEFINITY Enterprise Communications Server and System 75 and System 85
Terminals and Adjuncts Reference
555-015-201Issue 11
December 1999
CALLMASTER Voice Terminals
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the top feature button on the CALLMASTER VI, has a green status light
associated with it. These buttons can be used for features assigned during
administration.
NOTE:
The CALLMASTER V does not have any Feature-Only buttons.
Listen-Only SPEAKER
Only the CALLMASTER V has a one-way, listen-only speaker. If the user wishes
to speak to the caller, he/she must use the headset (or, if applicable, the handset).
MUTE Button
All CALLMASTER sets have a MUTE button, a fixed feature button. The Mute
feature allows the user to be in a listen-only mode. On the 602 CALLMASTER, the
MUTE button light is green; on the CALLMASTER II, CALLMASTER III,
CALLMASTER IV, CALLMASTER V, and the CALLMASTER VI, the light next to
the MUTE button is red.
NOTE:
The default setting for the Mute feature on all the CALLMASTER sets
is “Enabled.” For directions on enabling and disabling the Mute
feature on the CALLMASTER II, III, and IV, see the
DEFINITY ECS
CALLMASTER II, CALLMASTER III, and CALLMASTER IV Voice
Terminals Instructions for Programming the Options
, 555-015-172.
SELECT button
The CALLMASTER II and III and the CALLMASTER IV voice terminals have a
SELECT button that can be used in two different ways: (The green light next to the
SELECT button goes on steadily when the SELECT button is activated.)
nUsed with the CONFERENCE/RING button to select one of eight
personalized ringing patterns for incoming calls
nUsed with the DROP/TEST button to initiate the Self-Test feature which
tests the lights, ringer, and display
VOLUME control button
The 602 CALLMASTER has a volume control slide switch behind the front panel.
This slide switch controls the volume of the tone ringer.
The CALLMASTER II, III, and V terminals have a VOLUME “arrow” button with a
double function. When the user is on a call, the VOLUME button controls the
volume of incoming transmission on the headset or handset whichever is being
used; when the user is not on a call, the VOLUME control button adjusts the tone
ringer. On the CALLMASTER IV voice terminal there are two separate volume
control buttons, one to lower the volume and one to raise the volume. 
						

							DEFINITY Enterprise Communications Server and System 75 and System 85
Terminals and Adjuncts Reference
555-015-201Issue 11
December 1999
CALLMASTER Voice Terminals
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When the user sets the volume for the headset or handset or for the tone ringer on
the CALLMASTER II and III, IV, or on the CALLMASTER V, the display on the
voice terminal shows a “bar array” that indicates the volume setting.
LOG IN and RELEASE buttons
On the CALLMASTER II, CALLMASTER III, and CALLMASTER IV, the LOG IN
and RELEASE buttons are located in the bottom row of feature buttons. These
buttons
mustbe used for these two ACD features: the Log in feature and the
Release feature.
No other feature should be administered on these buttons.
The CALLMASTER VI has three feature buttons at the top of the set on which
there may be programmed such ACD features as Log In/Off, Auto In, or Assist.
This voice terminal also has a dedicated blue RELEASE button.
NOTE:
The CALLMASTER V does not have a dedicated RELEASE or HANDSET
ON/OFF button. These features must be administered on blank buttons on
the set.
Self-Test
On the 602 CALLMASTER, the user presses and holds down a SELF-TEST
button behind the front panel of the set to perform a self-test of the lights, display,
and the ringer.
On the CALLMASTER II, CALLMASTER III, and CALLMASTER IV, the user
presses the SELECT button and then presses and holds down the DROP/TEST
button to initiate a test of the lights, ringer, and display on the voice terminal. The
CALLMASTER V has a TRANSFER/TEST button.
Display
All CALLMASTER voice terminals, except the CALLMASTER VI, have a 2-line by
40-character per-line display located at the top of the voice terminal. (The
CALLMASTER VI is connected to a PC, and the agent using this voice terminal
views the telephone and ACD feature information on the PC screen.) By using the
voice terminal display, the user can retrieve personal messages or display queue
status without losing call identification. The terminal displays call appearance-
related information on the first line. All non-call appearance-related and local
information is displayed on the second line of the display.
The 602 CALLMASTER has a display contrast thumbwheel which can be rotated
to make the display contrast darker or lighter.
NOTE:
The CALLMASTER II, CALLMASTER III, and CALLMASTER IV can be
optioned for a 1-line or a 2-line display. The 2-line (by 40 characters) format
is the expected normal usage. The 1 line format is needed only when the 
						

							DEFINITY Enterprise Communications Server and System 75 and System 85
Terminals and Adjuncts Reference
555-015-201Issue 11
December 1999
CALLMASTER Voice Terminals
13-13
13
CALLMASTER is administered as a 7405D with a D401 display, as a 7406D,
or as any other set with a 1-line display format. The default is the
2-line display. To change this setting, see the
DEFINITY ECS
CALLMASTER II, CALLMASTER III, and CALLMASTER IV Voice Terminals
Instructions for Programming the Options,
555-015-172.
Other Physical Features
Headsets
The CALLMASTER voice terminals are designed to use carbon miked headsets.
A maximum of two headsets can be connected at the same time. The quality of
transmission may be affected if different types of headsets are used together.
Handset
An optional K-type handset kit is available for the CALLMASTER voice terminals.
This kit contains a handset cradle, a handset, and the required adapter. The
handset plugs into the headset jack and functions as though a headset was being
used. This handset does not provide switchhook capabilities.
Dial pad
All CALLMASTER models, except the CALLMASTER VI, are equipped with a
12-button touch-tone dial pad. On the CALLMASTER VI, the user can use the dial
pad on the screen of the PC connected to the voice terminal.
Jacks
The 602 CALLMASTER, CALLMASTER II, CALLMASTER III, CALLMASTER IV,
and CALLMASTER VI voice terminals’ housing contains three jacks. The line cord
jack is located on the rear of the unit. Two PJ327 type (2-prong) jacks allow the
headset or optional handset to be plugged into either side of the unit. The
CALLMASTER V has a line cord jack, a headset jack, and a handset jack (which
can be used for a headset), all on the bottom of the set.
NOTE:
SincetheCALLMASTERIVcanbeusedina2-wireOR4-wiresetting,this
voice terminal has two Line jacks, one for 2-wire operation and one for
4-wire operation.
The CALLMASTER II, CALLMASTER III, and CALLMASTER IV also have
another jack, an Adjunct jack, located on the back of the voice terminal for
connecting adjunct equipment to the voice terminal.
The CALLMASTER VI also has another jack, not located on the other
CALLMASTER sets, an EIA Data jack located on the rear of the voice terminal. An
EIA/TIA-574 cable connected to this Data jack on the CALLMASTER VI and, at
the other end, to a Serial COM port on a PC provides full access to the application
software, such as CentreVu Agent, loaded on the PC. 
						

							DEFINITY Enterprise Communications Server and System 75 and System 85
Terminals and Adjuncts Reference
555-015-201Issue 11
December 1999
CALLMASTER Voice Terminals
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Cords
A D8W-87 line cord and a Handset cord are provided with all CALLMASTER voice
terminals. An EIA/TIA Data cord is also shipped in the box with the CALLMASTER
VI set.
Kneewell Adapter (602 CALLMASTER only)
An optional adapter is available for connecting two headsets or handsets to the
602 CALLMASTER. This adapter allows the handset or headset to be connected
without the cords running across the top of the desk.
Ringing
The CALLMASTER voice terminals have electronic tone ringing with patterns that
are set at administration.
Mounting Options
All the CALLMASTER voice terminals, except the CALLMASTER VI, are only
available as a desk model; they cannot be wall mounted. The CALLMASTER VI
can be used on a flat surface such as a desk, or it can be mounted with velcro
strips on a wall or on the side of the PC.
Color Options
The 602 CALLMASTER is available in black and misty cream. The CALLMASTER
II, CALLMASTER III, and CALLMASTER IV sets are available in black, misty
cream, and white. The CALLMASTER V is available in gray and white. The
CALLMASTER VI is available only in international (charcoal) gray. 
						

							DEFINITY Enterprise Communications Server and System 75 and System 85
Terminals and Adjuncts Reference
555-015-201Issue 11
December 1999
CALLMASTER Voice Terminals
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Wiring Information on the CALLMASTER IV
The CALLMASTER IV voice terminal works in both 4-wire and 2-wire DCP
configurations. The table on the next page shows pin assignments for the line cord
and jack block interface
*U-T=“Tip”
U-R = “Ring”
Table 13-1. The DCP Line Interface for the CALLMASTER IV
CONNECTOR BLOCK DCP JACK INTERFACE
Conn.
Block Pin
NumberDInside
Wire
ColorPin Name Signal Description
3 W-O 1 OD1 Balance output from
telephone (power –48V)
4-wire application
REC-1 Output to Recorder
2-wire application
4 O-W 2 OD2 Balance output from
telephone (power –48V)
4-wire application
REC-2 Output to Recorder
2-wire application
5 W-G 3 ID1 Balance input from PBX
(power –48V)
4-wire application
2-wire — unused
1 W-BL 4 REC-1 Output to Recorder
4-wire application
U-T* Balanced output from
telephone (power –48V)
2-wire application
2 BL-W 5 REC-2 Output to Recorder
4-wire application
U-R* Balanced output from PBX
(power 0v)
2-wire application
6 G-W 6 ID2 Balanced input from PBX
(power 0v)
4-wire application
2-wire — unused
7 W-BR 7 P1– Adjunct power –48V
(to Adjunct jack)
8 BR-W 8 P2+ Adjunct power common
(to Adjunct jack) 
						

							DEFINITY Enterprise Communications Server and System 75 and System 85
Terminals and Adjuncts Reference
555-015-201Issue 11
December 1999
CALLMASTER Voice Terminals
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The design of this product allows it to operate on either 2-wire or 4-wire DCP circuits. In
order for the terminal to function properly in either 2-wire or 4-wire installations, there
must be NO INTERCONNECTIONS between the wire pairs used for 2-wire and 4-wire
operation. Bridging or paralleling of these pairs can result in damage to the terminal or
can cause the PBX circuit pack to remove power to the terminal.
REMOVE ALL CONNECTIONS BETWEEN PAIRS BEFORE CONNECTING THE
TERMINAL.
For 2-wire operation, if you need to plug the voice terminal into a 4-pin or 6-pin wall jack,
instead of a standard 8-pin modular jack, refer to the “Modular Wall Jack Wiring” table on
the next page to insure that the wires from the 4-pin or 6-pin wall jack are connected to
the correct pins on the terminal 2-wire “LINE” jack.
4-WIRE installations MUST ONLY have PBX connections on pair 2 and pair 3 and, if
necessary, auxiliary power must be connected to pair 4.
2-WIRE installations MUST ONLY have PBX connections on
pair 1 and, if necessary,
auxiliary power must be connected to pair 4.
Wiring Note for the CALLMASTER VI
All wiring between the DEFINITY ECS and the CALLMASTER VI, including the
line cord, must consist of twisted pairs. Twisted-pair wiring makes lines less
sensitive to crosstalk. The line cord must be a D8W, which consists of four twisted
pairs, or a Lucent Technologies-approved equivalent.
Distance Limitations
The maximum allowable distances the CALLMASTER voice terminals can be
located from the DEFINITY G1, G2, and G3, DEFINITY ECS, System 75, or
System 85 cabinet is shown in the table below.
NOTE:
The 602 CALLMASTER can be connected to any of the switches listed
directly above. However, the CALLMASTER II and CALLMASTER III are
only suppor ted when connected to a DEFINITY G3. The CALLMASTER IV
is suppor ted only when connected to a DEFINITY G3V3. 
						

							DEFINITY Enterprise Communications Server and System 75 and System 85
Terminals and Adjuncts Reference
555-015-201Issue 11
December 1999
CALLMASTER Voice Terminals
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Notes:
These ranges can be extended to 5,000 feet (1524 m) for 24 AWG wire and 4,000 feet
(1219 m) for 26 AWG wire with the use of a Data Link Protector. Refer to
EXPOSED PORT
PROTECTION
.
In 2-wire installations, the CALLMASTER III and CALLMASTER IV can be connected to a
TN2181 port board.
Distance Limitations for the CALLMASTER V 
and CALLMASTER VI
In a 2-wire installation, the CALLMASTER V and the CALLMASTER VI is
connected to a TN2181 port board located in a cabinet with DEFINITY G3
Release 6.1 or later software. Use the following distance limitations between the
CALLMASTER V and CALLMASTER VI and the DEFINITY ECS:
If you are using 22-gauge wire for the connection, the two pieces of equipment
must be within 5,500 feet of each other; if you are using 24-gauge wire, the two
must be within 3,500 feet; if you are using 26-gauge wife, the two must be within
2,200 feet.
Power Requirements
The CALLMASTER voice terminals receive power from the system and do not
require any external power supply. However, adjunct equipment connected to the
CALLMASTER II, CALLMASTER III, and CALLMASTER IV needs its own power
supply.
Switch Administration
The 602 CALLMASTER can be used with a DEFINITY G1, G2, and G3, a
DEFINITY ECS, and System 75 (R1V3) and System 85 (R2V2 through R2V4).
The 602 CALLMASTER can be administered as itself. Table 13-2. Distance Limitations for the CALLMASTER II, III, and IV Voice 
Te r m i n a l s
(See Note above for a list of supported connections for each set)
System Port BoardNominal Maximum Range in 
Feet (Meters) (See Note)
24 AWG 26 AWG
DEFINITY G2
System 85SN270B
TN7543,400 (1,034)
3,400 (1,034)2,200 (671)
2,200 (671)
DEFINITY G1
and G3,
DEFINITY ECS,
and System 75TN754 3,400 (1,034) 2,200 (671) 
						

							DEFINITY Enterprise Communications Server and System 75 and System 85
Terminals and Adjuncts Reference
555-015-201Issue 11
December 1999
CALLMASTER Voice Terminals
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The CALLMASTER II, CALLMASTER III, and CALLMASTER IV can be used only
with a DEFINITY ECS G3V3 and above. The CALLMASTER II and
CALLMASTER III must be aliased as a 602 CALLMASTER. The
CALLMASTER IV voice terminal can be administered as itself.
The CALLMASTER V and CALLMASTER VI can be used only with a DEFINITY
ECS Release 6.1 and later releases. The CALLMASTER V must be aliased as a
6416D+ telephone.
If the CALLMASTER VI is connected to a DEFINITY ECS switch, Release 7.1 and
prior, the CALLMASTER VI must be aliased as a 603E CALLMASTER. If the
CALLMASTER VI is connected to a DEFINITY ECS, Release 7.1 and later, the
CALLMASTER VI can be administered as itself.
Button Numbering
The following button diagram of the 602 CALLMASTER voice terminal will help
you administer this voice terminal connected to a System 75 (R1V3 or later), a
DEFINITY G1 and G3, and DEFINITY ECS, and to a System 85 (R2V2 or later) or
aDEFINITYG2.
The CALLMASTER II and CALLMASTER III can be connected only to a
DEFINITY G3.
The CALLMASTER IV is suppor ted only with a DEFINITY G3V3.
The CALLMASTER V and VI are supported only with a DEFINITY G3
Release 6.1.
Figures 13-6 and 13-7 show button numbering for the 602 CALLMASTER.
Figure 13-8 shows button numbering for the CALLMASTER II and III.
Figure 13-9 shows button numbering for the CALLMASTER IV.
Figure 13-10 shows button numbering for the CALLMASTER V.
Figure 13-11 shows button numbering for the CALLMASTER VI. 
						

							DEFINITY Enterprise Communications Server and System 75 and System 85
Terminals and Adjuncts Reference
555-015-201Issue 11
December 1999
CALLMASTER Voice Terminals
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Figure 13-6. Button Numbering for Administering the 602 CALLMASTER
Voice Terminal Connected to a System 75, a DEFINITY G1 or G3,
or a DEFINITY ECS
Drop
12 3
45 6
78 9ABC DEF
MNO JKL GHI
PRS
TUVWXY
*O# Oper
Co nfere nce
Trans fe r
Hold
Mute
Me ssa ge
Re lea se
5
* Feature Button #6 is preassigned as a Mute Button. It is recommended thatFeature Button
Assignments Button
Assignments
1-10
1-18
10
4
9
3
8
2
7
1
6
Feature Button #18 be administered as a Release Button.
6 1
2
3
4
5127
8
9
10
111813
14
15
16
17* * 
						

							DEFINITY Enterprise Communications Server and System 75 and System 85
Terminals and Adjuncts Reference
555-015-201Issue 11
December 1999
CALLMASTER Voice Terminals
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Figure 13-7. Button Numbering for Administering the 602 CALLMASTER
Voice Terminal Connected to a System 85 or a DEFINITY G2
Drop
123
456
789ABC DEF
MNO JKL GHI
PRS
TUVWXY
*O# Oper
Conference
Transfe r
Hold
Mute
Messa ge
8
NOTE: The Hold Button is Button #1.Feature Button
Assignments Button
Assignments
3-12
13-30
12
7
11
6
10
5
9
3
8
18 13
14
15
16
1724 19
20
21
22
233025
26
27
28
29
The Message Light is Button #2.
The Mute Button is Button #18.