Lucent Technologies DEFINITY Enterprise Communications Server, System 75, System 85 Instructions Manual

							CALLMASTER Voice Terminals
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DEFINITY Enterprise Communications Server and System 75 and System 85
Terminals and Adjuncts Reference
555-015-201Issue 11
December 1999
13
CALLMASTER Voice Terminals
This section describes the following CALLMASTER voice terminals:
nCALLMASTER voice terminal
nCALLMASTER II voice terminal
nCALLMASTER III voice terminal
nCALLMASTER IV voice terminal
nCALLMASTER V voice terminal
nCALLMASTER VI voice terminal 
						

							DEFINITY Enterprise Communications Server and System 75 and System 85
Terminals and Adjuncts Reference
555-015-201Issue 11
December 1999
CALLMASTER Voice Terminals
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The CALLMASTER, CALLMASTER II, 
CALLMASTER III, CALLMASTER IV, 
CALLMASTER V, and 
CALLMASTER VI Voice Terminals
Figure 13-1. The 602 CALLMASTER Voice Terminal
Drop
123
456
789ABC DEF
MNO JKL GHI
PRS
TUVWXY
*O# Oper
Conference Tra nsfer
Hold
Mute
Message
Mute MessageAlphanumeric Transfer
Hold Conference
Drop
CALLMASTER
Dial Pad
Button17 Administrable
Single Light
Light Button ButtonButton
Button10 Administrable
Single Light
Feature Buttons.
Display AreaDisplay Control
Thumbwheel
Feature Buttons.
Button #6 Set to
Local Mute.
(Numbers 1-18 are
for identification
only) (Numbers 1-18 are
for identification
only)
1
62
73
84
95
10
1
2
3
4
5
67
8
9
10
11
1213
14
15
16
17
18
Release 
						

							DEFINITY Enterprise Communications Server and System 75 and System 85
Terminals and Adjuncts Reference
555-015-201Issue 11
December 1999
CALLMASTER Voice Terminals
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Figure 13-2. The CALLMASTER II and CALLMASTER III Voice Terminal
Drop
Te st
Volume
12 3
45 6
78 9ABC DEF
MNO JKL GHI
PQRS
TUVWXYZ
*O# Oper
Co nfere nce Trans fe r
Hold
Select
Mute Me ssa ge
Mute Select MessageDisplay Transfer
Hold Conference/Ring
Drop/Test
Volume
Ring
Log InRelease
CALLMASTER III
Dial PadControl
Button
Button
Adjunct Jack
(on back of terminal)LogInButtonRelease
Button 15 Feature
Buttons Light ButtonButton
Headset
Adapter
Jack (on left
side of
ButtonButton
Button
6 Call
Appearance/
Fe atu re
Buttons Headset
Adapter
Jack (on
right side
of terminal)
terminal) 
						

							DEFINITY Enterprise Communications Server and System 75 and System 85
Terminals and Adjuncts Reference
555-015-201Issue 11
December 1999
CALLMASTER Voice Terminals
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Figure 13-3. The CALLMASTER IV Voice Terminal
12 3
45 6
78 9ABC DEF
MNO JKL GHI
PQRS
TUVWXYZ
*O#
Message
Mute Message
6 Call Appearance/
Display Transfer
Hold Conference/
Drop/
Ring
CALLMASTER IV
Feature Buttons
DialRelease
ButtonAdjunct Jack
(on bottom of
voice terminal)
15 Feature
Buttons Line Jacks
(on bottom of
voice terminal)
TransferConference
Te st
Drop Select
Volume
ReleaseLo g InMu te
Button
Pa dLog In
Button
Button Button Ring Button
Te s t
Button Light
Select
ButtonVolume
Control
Buttons
Hold 
						

							DEFINITY Enterprise Communications Server and System 75 and System 85
Terminals and Adjuncts Reference
555-015-201Issue 11
December 1999
CALLMASTER Voice Terminals
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Figure 13-4. The CALLMASTER V Voice Terminal
7PQRS
3DEF
SpeakerMu teHold
Re di alTr ansf erTe s t
Ri ng
2ABC1
4GH I
*
56
8
9MNO JKL
TUV
WXYZ
O#
Vo l u m e
Tel #
CALLMASTER V
Menu Exit Prev Next
Co nf
Display
Softkeys
Display control
buttons
8 Call Appearance/
Feature buttons
Message light Hold button Telephone
Notepad
Mute button
Speaker button
rTransfer/Test button
Redial button
Conf/Ring button
Dial pad
Volume control button 
						

							DEFINITY Enterprise Communications Server and System 75 and System 85
Terminals and Adjuncts Reference
555-015-201Issue 11
December 1999
CALLMASTER Voice Terminals
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Figure 13-5. The CALLMASTER VI Voice Terminal
The CALLMASTER is a multi-appearance digital voice terminals used primarily as
a Call Management or Automatic Call Distribution (ACD) position. All
CALLMASTER models except the CALLMASTER VI, which will be described
fur ther on in this chapter, are equipped with a 2-line by 40-character display that
can be used to provide information on incoming and outgoing calls. The unit can
be programmed to enter an After-Call Work State following each call for the
completion of service paperwork and can be configured for zip tone operation
where calls follow one another in a rapid sequence.
LINE Jack
(on rear of set)
CALLMASTER VI
EIA/TIA Data Jack
(on rear of set)
2 Call Appearance
Buttons
Release Button
Headset Jack
Headset Jack3Feature
Buttons
Headset
On/Off Button
Mute Button
Headset On / Off
Mute
Message
a=
b=
Release 
						

							DEFINITY Enterprise Communications Server and System 75 and System 85
Terminals and Adjuncts Reference
555-015-201Issue 11
December 1999
CALLMASTER Voice Terminals
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There are several types of CALLMASTER voice terminals:
nThe 602 CALLMASTER comes in two models: the 602A and the 602D.
Although both of these models are the same in appearance, the 602D
CALLMASTER has a Recorder Interface which allows you to connect the
voice terminal to a recording device so that you can record all voice
interactions. The 602A does
nothave a recording interface.
nThe 603D CALLMASTER, called the CALLMASTER II, comes with
Recorder Interface to record voice interactions.
nThe 603E CALLMASTER, called the CALLMASTER III, comes without
Recorder Interface.
NOTE:
The CALLMASTER II and the CALLMASTER III are identical in appearance;
For easy identification, the model number is printed on a sticker on the
bottom of the voice terminal.
nThe 603F1 CALLMASTER, called the CALLMASTER IV, comes in only one
model; it is equipped with a Recorder Interface.
nThe 607A1 CALLMASTER, called the CALLMASTER V, comes in two
models, an English standard-labeled button set (that is, with buttons
labeled withHold, Transfer,and so for th) and an icon-labeled set (that is,
with buttons labeled with icons such as , rather thanHold, and
instead ofTransfer. Both the English-labeled and the icon sets
have a Recorder Interface.
nThe 606A1 CALLMASTER, called the CALLMASTER VI, is much different
than the other CALLMASTERs since it works with an application software
package, usually Lucent CentreVu
®Agent, through a connection with a
PC.
The 602 CALLMASTER has four fixed features (CONFERENCE, DROP, HOLD,
and TRANSFER), 10 call appearance/feature buttons, each with a red and green
light, 17 feature-only buttons, each with a green status light, a Message light, a
MUTE button, and a 2-line by 40-character display. The front panel of the
602 CALLMASTER drops down to reveal a SELF-TEST button, a Ringer-volume
control, and a 1-2 switch which can be set only by an installer.
The CALLMASTER II and III models have four fixed features (CONFERENCE,
DROP, HOLD, and TRANSFER), six call appearance/feature buttons, each with a
red and green light, 15 feature-only buttons, each with a green status light, a
Message light, a MUTE button, a SELECT button, a LOG IN and RELEASE
button used for processing ACD calls, and a 2-line by 40-character super twist
liquid crystal display.
The CALLMASTER IV has a 2-line by 40-character liquid crystal display, four fixed
features (CONFERENCE/RING, DROP/TEST, HOLD, and TRANSFER), a
SELECT button, two Volume control buttons (one for raising the volume and one
for lowering the volume), and a Message light, all at the top of the voice terminal. 
						

							DEFINITY Enterprise Communications Server and System 75 and System 85
Terminals and Adjuncts Reference
555-015-201Issue 11
December 1999
CALLMASTER Voice Terminals
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The CALLMASTER IV set also has six call appearance/feature buttons, each with
a red and green light, and 15 feature-only buttons, each with a green status light.
At the bottom of the CALLMASTER IV is a MUTE button, a LOG IN and
RELEASE button used for processing ACD calls.
The CALLMASTER V is very similar to the 6416D+ telephone, since it can only be
used in a 2-wire environment, has 16 call appearance/feature buttons, and has a
display with softkeys and display control buttons with which the user can access
other features besides those administered on feature buttons. These telephones
also have six standard fixed feature buttons: a SPEAKER button, which can
access a one-way, listen-only speakerphone, MUTE button to mute the handset, a
red HOLD button, REDIAL button, TRANSFER/TEST button for transferring a call
or testing the lights and display on the telephone, and a CONF/RING button for
setting up a conference call and for selecting a personalized ringing pattern.
These telephones also have a red Message light and a Volume control button.
The CALLMASTER VI is a miniature voice terminal which has two call
appearance buttons with a red and green light beside each button, three feature
buttons, two of which have an associated green light, a MUTE button and a
HEADSET ON/OFF button which share a red light, and a blue RELEASE button.
Other features can also be used according to the software application on the PC.
On each of the two sides of the 602 CALLMASTER, the CALLMASTER II,
CALLMASTER III, CALLMASTER IV, and CALLMASTER VI, there is a headset
jack in which you can plug in a headset or, if special adapters are used, a handset.
(The CALLMASTER V also has a headset jack; however, it is located on the
bottom of the set.)
On the rear of the 602 CALLMASTER, there is a jack for an optional kneewall
adapter. You can plug two headsets or two handsets into this adapter. (Both
headsets or handsets must be the same model.)
Applications
The 602 CALLMASTER can be used with the DEFINITY Communications System
Generic 1, Generic 2, and Generic 3, the DEFINITY ECS, System 75 (R1V3 or
later), and System 85 (R2V2 or later).
The 603 voice terminals, which include the CALLMASTER II, CALLMASTER III,
and CALLMASTER IV, can be used only with a DEFINITY ECS G3V3 and later.
The CALLMASTER V and CALLMASTER VI work only with a DEFINITY ECS
Release 6.1. These voice terminals are especially suitable for Call Management
or ACD call-handling positions. 
						

							DEFINITY Enterprise Communications Server and System 75 and System 85
Terminals and Adjuncts Reference
555-015-201Issue 11
December 1999
CALLMASTER Voice Terminals
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Special Operational Characteristics
The CALLMASTER voice terminals do not have a physical switchhook or handset
cradle (although a handset cradle kit can be ordered separately). These sets are
on-hook when there is no headset plugged physically into either of the two
headset jacks. The voice terminals are off-hook when one or more headsets are
plugged into one of the headset jacks.
The Recorder Interface
The 602D CALLMASTER, the CALLMASTER II, the CALLMASTER IV, and the
CALLMASTER V voice terminals provide a recorder interface which is designed
for recording calls on a standard analog tape recorder. (A recorder with AGC
[Automatic Gain Control] is recommended on the CALLMASTER II with Recorder
Interface.) With this interface, a warning tone (a soft beep repeated every 15
seconds) notifies the agent and the calling party that the call is being recorded.
Be
aware that this tone may be a legal requirement.
NOTE:
The default setting for the Recorder Interface and the Recording Warning
Tones on the CALLMASTER II with Recorder Interface is “Enabled”; on the
CALLMASTER IV and CALLMASTER V, the default for both of these
features is “Disabled.” However, the interface and the warning tones can
always be changed to the enabled or disabled state. For directions on
enabling and disabling these two features on the CALLMASTER II, III, and
IV, see the
DEFINITY ECS CALLMASTER II, CALLMASTER III, and
CALLMASTER IV Voice Terminals Instructions for Programming the
Options,
555-015-172.
The application software installed on the PC to which the CALLMASTER VI is
connected has an Announcements Recorder feature which enables recording and
playback of personalized announcements. The user can record up to six
announcements at a length of 9.6 seconds per announcement. The application
software provides the user interface to record and play back the announcements,
while the CALLMASTER VI provides the sound chip for which announcements
are recorded and stored.
Physical Description
Dimensions
The following dimensions for the 602 CALLMASTER, CALLMASTER II,
CALLMASTER III, and CALLMASTER IV are approximate.
Width = 11 inches
Depth (front to back) = 8-1/2 inches
Height = 5-1/2 inches 
						

							DEFINITY Enterprise Communications Server and System 75 and System 85
Terminals and Adjuncts Reference
555-015-201Issue 11
December 1999
CALLMASTER Voice Terminals
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The following are the approximate dimensions for the CALLMASTER V:
Width = 10.35 inches (26.35 cm)
Depth (front to back) = 8.5 inches (21.59 cm)
Height (with deskstand and handset in place) = 4.75 inches (12.07 cm)
The dimensions directly below for the CALLMASTER VI are also approximate.
Width = 3-1/4 inches
Depth (front to back) = 7-1/4 inches
Height = 2 inches (at the top of the terminal);
1-1/8 inches (at the bottom of the terminal)
Features
Four Fixed Feature Buttons
The 602 CALLMASTER, CALLMASTER II, CALLMASTER III,
CALLMASTER IV, and CALLMASTER V have the following fixed feature buttons:
nCONFERENCE or CONFERENCE/RING button
nDROP or DROP/TEST button
nTRANSFER button
nHOLD button
Message Light
The Message light goes on when a message is left for the user. It goes off when
the user retrieves the message. On the 602 CALLMASTER, the Message light is
green; on the CALLMASTER II, CALLMASTER III, CALLMASTER IV,
CALLMASTER V, and the CALLMASTER VI, the Message light is red.
Call Appearance/Feature Buttons
The 602 CALLMASTER voice terminal has 10 call appearance/feature buttons;
the CALLMASTER II, CALLMASTER III, and CALLMASTER IV have six call
appearance/feature buttons; the CALLMASTER V has 16 call appearance/feature
buttons. The CALLMASTER VI has two call appearance buttons. Each of these
buttons has a red appearance light and a green status light stacked to the left of
the button. On all of these CALLMASTER models except the CALLMASTER VI,
these buttons can be used as call appearances or for features that are assigned
during administration. On the CALLMASTER VI, the two call appearance buttons
are used only as call appearances.
Feature-Only Buttons
The 602 CALLMASTER voice terminal has 17 feature buttons; the
CALLMASTER II, CALLMASTER III, and CALLMASTER IV have 15 feature
buttons. The CALLMASTER VI has three feature buttons. Each button, except for