Lucent Technologies DEFINITY Enterprise Communications Server, System 75, System 85 Instructions Manual

							DEFINITY Enterprise Communications Server and System 75 and System 85
Terminals and Adjuncts Reference
555-015-201Issue 11
December 1999
The 8400 Series Voice Terminals
12-53 The 8411 Voice Terminal
12
lines for call handling, call coverage, bridging, conferencing, and sophisticated
voice communications. The display set can be used by those who have a need for
calling party display capabilities or who require a large number of voice terminal
features. The jacks on the rear of the set allow connection of a PC for
PassageWay connection and an analog device (see the list of possible analog
adjuncts above).
The 8411 voice terminals can also provide the user with simultaneous voice and
data communications. The 8411 can be connected to a 7400B Plus Data Module
or an 8400B Plus Data Module. With the 8411 voice terminal, PC platform
products can be useful in providing voice capabilities since these screen-based
products can greatly enhance the telephone capabilities of these voice terminals.
Physical Features
Dimensions
NOTE:
The dimensions described here for the 8411 voice terminal are approximate.
Width = 7-3/4 inches
Depth (front to back) = 9-1/2 inches
Height (maximum with handset in place)
The desk-mounted model = 5-1/4 inches
Features
Eight Fixed Feature Buttons
The 8411 has the following eight fixed feature buttons:
nCONFERENCE (labeled CONF) button
nDROP button
nTRANSFER button
nA red HOLD button
nA blue SHIFT button
nMUTE button
nSPEAKER button
nTEST button 
						

							DEFINITY Enterprise Communications Server and System 75 and System 85
Terminals and Adjuncts Reference
555-015-201Issue 11
December 1999
The 8400 Series Voice Terminals
12-54 The 8411 Voice Terminal
12
The SHIFT Button
The blue SHIFT button on the set can be used with the HOLD button to select
your own personalized ring from among eight available patterns. (The red light
next to the SHIFT button goes on steadily when the button is activated.)
Call Appearance/Feature Buttons
The 8411 voice terminal has 10 call appearance/feature buttons, each equipped
with a red light and a green status light. Usually, at least three of these buttons are
administered as call appearances for the terminal’s primary extension number,
where calls are placed and answered. The rest of the buttons can be used for
more call appearances (including bridged appearances of other stations’
extensions) and features. Buttons administered for features have only their green
status lights active.
Message Light
The red Message light goes on when a message is left for the user. It goes off
when the user retrieves the message or when the message is erased.
Speakerphone
The 8411 voice terminal is equipped with a built-in speaker phone. (The voice
terminal can be optioned for a 1-way, listen-only speaker instead.) The
Speakerphone capability allows a user to engage in a hands-free conversation
with the far-end party. The speakerphone can be turned on or off with the
SPEAKER button; can be muted with the MUTE button, and the volume can be
raised and lowered with the VOLUME “arrow” button.
Speaker (Listen-Only) Feature
Although the 8411 voice terminal is shipped from the factory with the terminal set
for the Speakerphone feature, the 8411 voice terminal can be optioned instead for
a 1-way, listen-only speaker. If this is the case, use the SPEAKER button on the
front of the voice terminal for turning on and off the speaker.
The Speaker (listen-only) capability allows a user to engage in a 1-way
conversation with the far-end. Specifically, the user can only listen to the far-end.
To speak with the far-end, the user must use the handset which turns off the
speaker. The Speaker function may also be disabled.
MUTE Button
The MUTE button is a fixed feature button with a red status light. The MUTE
button turns off the microphone of the built-in speakerphone or the handset so
that a person can converse with another person in the room without the other
par ty listening in. 
						

							DEFINITY Enterprise Communications Server and System 75 and System 85
Terminals and Adjuncts Reference
555-015-201Issue 11
December 1999
The 8400 Series Voice Terminals
12-55 The 8411 Voice Terminal
12
VOLUME Control Button
The 8411 voice terminal has a VOLUME “arrow” button on the front of the set.
This button has several functions. When the user is using the speakerphone or the
1-way speaker, the VOLUME button controls the volume of the speaker. When the
user is on a call using the handset, the VOLUME button controls the handset
volume. When the voice terminal is idle, the button controls the volume of the tone
ringer.
When the user sets the volume for the speaker, speakerphone, handset, or the
tone ringer, the display on the 8411D voice terminal shows a “bar array” that
indicates the volume setting.
TEST Button
When the voice terminal is initially powered up, the green light next to the TEST
button flashes if the link with the PBX is not (or not yet) operational. The light
changes to steady green when the voice terminal is able to communicate with the
PBX. After the voice terminal is powered up, you can press the TEST button to
test the lights and the display on your voice terminal.
Display
The display on the 8411D set has two lines with 24 characters on each line. The
display, along with the softkeys and the display control buttons, can be used to
access 12 softkey features (the default softkey features and the alternative softkey
features are listed under “Softkeys”).
Display Control Buttons
These four buttons are labeled,, , and .
nis used to enter Softkey Mode and access the 12 softkey features.
nis used for exiting a display feature and returning to Normal
(call-handling) Mode.
nand can be used to help you go back and forth through
the feature option screens.
Softkeys
The four buttons located below the display and labeled with arrows correspond to
features listed on the second line of the display screen. (There are four features
on each feature option screen.) The user can access any of the 12 features by
pressing the softkey below the feature abbreviation.
MenuExitPrevNext
Menu
Exit
PrevNext 
						

							DEFINITY Enterprise Communications Server and System 75 and System 85
Terminals and Adjuncts Reference
555-015-201Issue 11
December 1999
The 8400 Series Voice Terminals
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Below is a list of the 12 default softkey features assigned to the 8411 and the
order in which they appear.
On 8411D voice terminals (8411 terminals with a display) connected to a
DEFINITY G3V3 or later, the System Manager can choose to administer alternate
features for use with the softkeys. The following table lists some of the alternate
softkey features that can be substituted for the default softkey features listed on
the previous page.
NOTE:
The DEFINITY ECS Release 5 (and later releases) may provide additional
alternate softkey features.
NOTE:
With G3V3 and later switches, the system can downloadBLANKsoftkey
labels for positions where there are no features administered.
Table 12-16. Default Softkey Features on the 8411D
Abbreviation Feature
First Screen LWCLeave Word Calling
CnLWCCancel Leave Word Calling
AutCBAutomatic Callback
TimerTimer
Second Screen CFrwd
*
* On a DEFINITY Generic 2 or on a System 85, this feature is named Call Forward -
Follow Me.
Call Forward
CPark
†
† OnaDEFINITYG2andonaSystem85,thereisnoCallParkfeaturethatcanbe
assigned to a feature button. In order to have the Call Park function on a softkey or hard
button, administer the button as an Abbreviated Dial button and program the Call Park
trunk group access code onto it. This button can then be labeled “Call Park.” In addition,
on a DEFINITY G2 or a System 85, the Recall feature must be administered on a
standard feature button.
Call Park
TmDayTime/Date
PCallPriority Calling
Third Screen ProgAbbreviated Dialing Program
PauseAbbreviated Dialing Special Function Pause
MarkAbbreviated Dialing Special Function Mark
WaitAbbreviated Dialing Special Function Wait 
						

							DEFINITY Enterprise Communications Server and System 75 and System 85
Terminals and Adjuncts Reference
555-015-201Issue 11
December 1999
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Table 12-17. Alternate Softkey Features on the 8411D Connected to a
   DEFINITY G3V3 and Later
Abbreviations Feature
ADAbbreviated Dialing buttons (can be multiple AD
buttons)
CnsltConsult
CountACD Stroke Count
CPkupCall Pickup
Dir
*
* A CALL DISPLAY button should be administered, if access to System Directory is
provided. It is also desirable for a NEXT DISPLAY button to be administered. This
feature is
notavailable on a DEFINITY G2 or System 85.
Directory
ExclManual Exclusion
HFAns
†
† This feature is available only on a DEFINITY G3V2 (or later) switches.
Internal Auto Answer
IAutoIntercom Auto
IDialIntercom Dial
InsptInspect
LastLast Number Dialed
RngOfRinger Off
SACSend All Calls
SFuncAbbreviated Dialed Special Function
SpresAbbreviated Dialing Special Function Suppress
StatsView (ACD) Statistics
StopAbbreviation Dialing Indefinite Wait or Stop
View
‡
‡ This feature isnotavailable on a DEFINITY G2 or System 85.
Stored Number 
						

							DEFINITY Enterprise Communications Server and System 75 and System 85
Terminals and Adjuncts Reference
555-015-201Issue 11
December 1999
The 8400 Series Voice Terminals
12-58 The 8411 Voice Terminal
12
Other Physical Features
Handset
The 8411 voice terminal is equipped with a K-type handset.
Dial pad
The 8411 voice terminal is equipped with a 12-button touch-tone dial pad. The
letters “Q” and “Z” have been added to the appropriate dial pad keys for directory
access, and the “5” button on the dial pad has raised bars for visually-impaired
users.
Jacks
The 8411 voice terminal’s housing has a Line jack located on the back of the
housing, and a Handset cord jack located on the side of the set. There is also a
Speakerphone/headset adapter jack to which the user can connect adjunct
equipment.
The Analog Adjunct jack on the rear of the 8411 voice terminal can be used for
connecting answering machines, fax machines, PC or laptop data/fax modem
cards, data sets or modems, audio teleconferencing equipment, and TTY
machines commonly used by the hearing impaired. The RS-232-D Jack also on
the rear of the voice terminal can be used for connecting the voice terminal to a
COM port on an IBM-compatible personal computer on which you can load
PassageWay Solution software.
Cords
Two cords are supplied with the 8411: a coiled 9-foot handset cord and a 7-foot
line cord.
Optional longer cords are available: a 12-foot handset cord and 14-foot and
25-foot line cords.
Ringing
The 8411 voice terminal has electronic tone ringing with eight possible ringing
patterns that can be selected with the SHIFT button and the HOLD button. The
loudness of the tone ringer can be controlled by the VOLUME “arrow” button. (The
user must NOT be on a speakerphone call. If the user is using the speakerphone,
the VOLUME “arrow” button controls the volume of the speakerphone.)
Mounting Options
The 8411 voice terminal comes equipped with a 2-position desk stand. The 8411
cannot be wall-mounted.
Color Options
The 8411 voice terminal is available in black and in white. 
						

							DEFINITY Enterprise Communications Server and System 75 and System 85
Terminals and Adjuncts Reference
555-015-201Issue 11
December 1999
The 8400 Series Voice Terminals
12-59 The 8411 Voice Terminal
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PassageWay and Analog Adjunct Connections
Connecting the 8411 to a Personal Computer for PassageWay 
Applications
The RS-232-D jack on the 8411 voice terminal provides the user with a direct
interface between an IBM-compatible personal computer and a DEFINITY switch.
This connection with the PC allows access to Lucent Technologies PassageWay
Solution applications.
For information about installing and setting up the PassageWay software, see the
PassageWay-Direct Connection Solution For DEFINITY Communications System
8411 Voice Terminal User’s Guide, 555-201-115.
NOTE:
In order for the 8411 voice terminal to operate, the voice terminal must have
auxiliary power, either locally using an 1151A1 power supply or 1151A2
power supply with Battery Holdover or remotely using an 1145B1 closet
supply. Also, before the PassageWay connection can be set up, the exact
COM por t number (that is, COM1, COM2, COM3, or COM4) to which the
8411 voice terminal is being connected must be identified.
Connecting an Analog Adjunct to the 8411 Voice Terminal
Through the Analog Adjunct RJ11C jack on the rear of the set, the 8411 voice
terminal provides connection with Analog Adjuncts such as answering machines,
fax machines, PC or laptop data/fax modem cards, data sets or modems, audio
teleconferencing equipment, and TTY machines commonly used by the hearing
impaired. On System 75, System 85, and DEFINITY G1 and G2 and DEFINITY
G3 prior to G3V4, Issue 3, the analog equipment shares the telephone line (or
I1-Channel) with the voice terminal. Therefore, while the telephone is being used,
you
cannotuse the Analog Adjunct at the same time, or vice versa. Beginning with
the DEFINITY G3V4, Issue 3 (and all later releases), the 8411 and Analog
Adjunct can use separate telephone lines (the I1-Channel and I2-Channel) and
thus the voice terminal and the Analog Adjunct can be used simultaneously.
The PassageWay Button (Button #9) and the Analog Adjunct Button 
(Button #10)
The system manager may choose to option Button #9 on the 8411 voice terminal,
the next-to-last button in the second column, (see Figure 12-17 for the location of
this button) so that the red and green lights next to the button provide
PassageWay status information. (See “PassageWay Status Indications” later in
this section on the 8411.) If Button #9 is optioned in this manner, it is then disabled
and CANNOT be used as a call appearance button or feature button. 
						

							DEFINITY Enterprise Communications Server and System 75 and System 85
Terminals and Adjuncts Reference
555-015-201Issue 11
December 1999
The 8400 Series Voice Terminals
12-60 The 8411 Voice Terminal
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The system manager may also choose to option Button #10 (again, see
Figure 12-17 below for its location) so that its adjacent red and green lights
provide Analog Adjunct status information. (See “Analog Adjunct Status
Indications” later in this section on the 8411.) If Button #10 is optioned in this way,
the button’s function changes from a call appearance/feature button to a local
button that can be used to send a disconnect signal to the analog adjunct. (See
“Sharing the 8411 Telephone Line with the Analog Adjunct” later in this section on
the 8411.)
NOTE:
When the status indication feature is optioned, Button #9 is always used to
monitor the PassageWay connection, and Button #10 is always used to
monitor the Analog Adjunct. No other buttons on the 8411 can be used for
these purposes. If these two buttons are not used for PassageWay and an
Analog Adjunct, they can be used for switch features.
Figure 12-17. The Location of Buttons #9 and #10 on the 8411
1
2
3
4
56
7
8
9
10 These lights are used for
PassageWay status
These lights are used for
Analog Adjunct status 
						

							DEFINITY Enterprise Communications Server and System 75 and System 85
Terminals and Adjuncts Reference
555-015-201Issue 11
December 1999
The 8400 Series Voice Terminals
12-61 The 8411 Voice Terminal
12
PassageWay Status Indications
The 8411 provides the following status indications, next to Button #9 for the
PassageWay connection:
Analog Adjunct Status Indications
The 8411 uses the GREEN and the RED lights next to Button #10 to provide the
following status indications for the Analog Adjunct connection.
NOTE:
The flash indication has priority over the on-hook and off-hook indications
listed immediately above.
Table 12-18. PassageWay Status Indications on the 8411 Voice Terminal
PassageWay Status Green light Red light
AT Command Mode Off On
PassageWay Mode On Off
DCP Looparound Flash
*
*AFlashis a repeating pattern of 500 ms ON and 500 ms OFF.
Flash
Switch Link Down Wink
†
†AWinkis a repeating pattern of 750 ms ON and 250 ms OFF.
Wink
EIA Out-of-Sync Flash Off
Program Mode On Flash
Table 12-19. Analog Adjunct Status Indications on the 8411 Voice Terminal
Analog Adjunct Status Green Light Red Light
The Analog Adjunct is off-hook. On
The Analog Adjunct is on-hook and idle. Off
The voice terminal is sending a Flash
ringing signal to the Analog Adjunct.Flash
The Analog Adjunct is using the
telephone line.On
The 8411 voice terminal is using the
telephone line (that is, the Analog Adjunct
is NOT using the I-Channel).Off 
						

							DEFINITY Enterprise Communications Server and System 75 and System 85
Terminals and Adjuncts Reference
555-015-201Issue 11
December 1999
The 8400 Series Voice Terminals
12-62 The 8411 Voice Terminal
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NOTE:
When the 8411 is programmed for the Analog Adjunct to use a separate
telephone line (that is, the I2-Channel), the red light is always on.
Sharing the 8411 Telephone Line with the Analog Adjunct
When your 8411 voice terminal has not been assigned a separate telephone
number for your analog adjunct, that is, the telephone line must be shared
between your voice terminal and the analog adjunct connected to the Analog
Adjunct jack, you CANNOT use your 8411 and the analog adjunct at the same
time. If you desire to use your 8411 (the handset, the built-in speaker phone, or
any equipment connected to the Speakerphone/Headset jack) while the analog
adjunct is using the line, you must first disconnect from the analog adjunct call.
You may disconnect from the analog adjunct call manually using a button on the
analog adjunct or use a PC command if the analog adjunct is connected to the
PC. Button #10 can also be used to disconnect the call on the analog adjunct if
that button has been enabled for the disconnect function.
In addition to the manual and Button #10 methods for disconnecting from the
analog adjunct call, going off-hook and pressing the appropriate call appearance
button will also cause the line to be switched to the voice terminal (handset,
speakerphone, or any equipment connected to the Speakerphone/ Headset jack)
and a disconnect signal will be sent to the analog adjunct. This method allows you
to automatically disconnect the analog adjunct to:
nAnswer an incoming call on another call appearance
nOriginate a call on an idle call appearance
nInterrupt the analog adjunct and use the active call appearance
NOTE:
This feature requires the 8411 to use the first three call appearance/feature
buttons (the top three buttons in the first column) as call appearance
buttons. If there are more than three call appearance buttons administered,
the feature will still work with these (top) three buttons, but NOT with the
additional call appearance buttons.
For incoming calls, the device that answers first (that is, the 8411 handset, 8411
built-in speakerphone, any equipment connected to the Speakerphone/ Headset
jack on the 8411, or the analog adjunct connected to the 8411 Analog Adjunct
jack) gets control of the call. Note that not all incoming calls will cause a ringing
signal to be sent to the analog adjunct. A ringing signal will be sent only if all call
appearances are idle and the incoming call is either an inside call, a DID call, or a
Priority call.