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Lucent Technologies Centrevu Cms Administration Guide
Lucent Technologies Centrevu Cms Administration Guide
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Task: using timetables and shortcuts CentreVu CMS Administration Creating a shortcut13-29 ........................................................................................................................................................................... 7Repeat the window and action list selections for each task that you want to view with this shortcut. ........................................................................................................................................................................... 8Select the Keep SLK and select Stop on the menu when you have finished adding tasks to this shortcut. An acknowledgment window displays. ........................................................................................................................................................................... 9Type < to save your shortcut. Your tasks are now saved on a shortcut. All windows are closed and “Successful” displays on the status line of the Shortcut window. ........................................................................................................................................................................... 10Select the Exit SLK to close the Shortcut window. Your previously opened windows opens. END OF STEPS........................................................................................................................................................................... Reference To exit from creating shortcuts at any time without saving your changes, select Stop from the Keep SLK menu and type Q in the acknowledgment window.
Task: using timetables and shortcuts CentreVu CMS Administration Running a shortcut13-30 ............................................................................................................................................................................................................................................................Running a shortcut Steps........................................................................................................................................................................... 1On the MainMenu, type the shortcut name after the semicolon ( ) The shortcut starts running and the keyboard locks until the shortcut finishes. “Successful” displays on the status line. END OF STEPS...........................................................................................................................................................................
Task: using timetables and shortcuts CentreVu CMS Administration Copying a shortcut13-31 ............................................................................................................................................................................................................................................................Copying a shortcut StepsTo copy a shortcut: ........................................................................................................................................................................... 1On the Keep SLK menu, select Shortcut. The Shortcut window opens. ........................................................................................................................................................................... 2In the Shortcut name field, type a new name for the shortcut to which you want to copy. ........................................................................................................................................................................... 3In the User ID field, type your user ID. ........................................................................................................................................................................... 4On the action list, select Copy and press Return. The Copy window opens. ........................................................................................................................................................................... 5In the Shortcut copy from field, type the name of the shortcut that you want to copy. ........................................................................................................................................................................... 6In the User ID field, type the ID of the user whose shortcut you want to copy. ........................................................................................................................................................................... 7To copy the shortcut, select Copy from the action list and press Return. If the shortcut is copied, “Successful” displays on the status line. ........................................................................................................................................................................... 8Press the Exit SLK to close the Copy window and return to your previously opened Shortcut window. The previous Shortcut window opens.
Task: using timetables and shortcuts CentreVu CMS Administration Copying a shortcut13-32 ........................................................................................................................................................................... 9Press Exit to close the Shortcut window and return to your previously opened windows. Your previously opened windows displays. END OF STEPS........................................................................................................................................................................... Reference • You can copy a shortcut only for yourself and not for another user. • You cannot copy over an existing shortcut.
Task: using timetables and shortcuts CentreVu CMS Administration Deleting a shortcut13-33 ............................................................................................................................................................................................................................................................Deleting a shortcut StepsTo delete a shortcut: ........................................................................................................................................................................... 1On the Keep SLK menu, select Shortcut. The Shortcut window opens. ........................................................................................................................................................................... 2In the Shortcut name field, type the name of the shortcut that you want to delete. Note: you cannot delete another users shortcut. ........................................................................................................................................................................... 3On the action list, select Delete and press Return. An acknowledgment window tells you that all tasks associated with this shortcut will be deleted. ........................................................................................................................................................................... 4Type < to delete the shortcut and press Return. The shortcut is deleted. ........................................................................................................................................................................... 5Press the Exit SLK to close the Shortcut window. Your previously opened windows displays. END OF STEPS...........................................................................................................................................................................
Task: using timetables and shortcuts CentreVu CMS Administration Editing a shortcut13-34 ............................................................................................................................................................................................................................................................Editing a shortcut StepsTo edit a shortcut: ........................................................................................................................................................................... 1Use the Shortcut Get Contents window to edit a shortcut. ........................................................................................................................................................................... 2In the Task(s) field, type the numbers corresponding to the tasks that you want to copy, delete, or change, or type the number of the task after which you want to add new tasks. You can type a list (using a semicolon for the list separation) or range (using a minus sign for the range separation) for all actions except Add tasks. ........................................................................................................................................................................... 3View the following display-only fields for information about the shortcut you are editing: • The Shortcut field shows the shortcut. •The Number of tasks field shows the number of tasks in the shortcut. •The Task field lists the number corresponding to the position of the task in the shortcut. •The Action field lists the action associated with the task. •The Window Title field lists the title of the window that constitutes the task. •The ACD field lists the ACD associated with the task. •The Value field lists the input data associated with the task. END OF STEPS...........................................................................................................................................................................
Task: using timetables and shortcuts CentreVu CMS Administration Adding tasks to a shortcut13-35 ............................................................................................................................................................................................................................................................Adding tasks to a shortcut StepsTo add tasks to a shortcut: ........................................................................................................................................................................... 1On the Keep SLK menu, select Shortcut. The Shortcut window opens. ........................................................................................................................................................................... 2In the Shortcut name field, type the name of the shortcut to which you want to add a task. ........................................................................................................................................................................... 3Press Return, then select Get contents on the action list and press Return again. ........................................................................................................................................................................... 4In the Task number(s) field, type the number of the task that you want the new tasks to follow. ........................................................................................................................................................................... 5Select Add tasks and press Return. The MainMenu displays. The new task is added after the task number you typed. If you select the Exit SLK and you have not selected an action list item, the task is not saved. ........................................................................................................................................................................... 6Use the normal menu items on the Main Menu to go to the task you want to schedule. “Keeping Entries” displays on the status line. ........................................................................................................................................................................... 7Complete the fields on the window and select an action list item. When you have made and validated each action list selection, “ Entries Stored” displays on the status line.
Task: using timetables and shortcuts CentreVu CMS Administration Adding tasks to a shortcut13-36 ........................................................................................................................................................................... 8Repeat the preceding steps to add as many tasks as you need, then select the Keep SLK and select Stop when you are finished adding tasks. An acknowledgment window asks if you want to save your changes. ........................................................................................................................................................................... 9Type < to save the new tasks. The Get Contents window displays with the entries you chose in the preceding menu. ........................................................................................................................................................................... 10Press the Exit SLK. The Get Contents window closes and the Shortcut window displays. END OF STEPS........................................................................................................................................................................... Reference • Only the owner of the shortcut and the call center administrator can add tasks to a shortcut. • To exit the Shortcut window at any time without saving your changes, select Stop on the Keep SLK menu and respond to the popup window with Q.
Task: using timetables and shortcuts CentreVu CMS Administration Copying shortcut tasks13-37 ............................................................................................................................................................................................................................................................Copying shortcut tasks StepsTo copy a shortcut task: ........................................................................................................................................................................... 1On the Keep SLK menu, select Shortcut. The Shortcut window opens. ........................................................................................................................................................................... 2In the Shortcut name field, type the shortcut name into which you want to copy a task. ........................................................................................................................................................................... 3Select Get contents and press Return. The Get Contents window opens. ........................................................................................................................................................................... 4In the Task number(s) field, type the number of the task or tasks that you want to copy. ........................................................................................................................................................................... 5Select Copy. The Get Contents Copy window opens. ........................................................................................................................................................................... 6Type [ either next to the Add following task field or next to the Add each task after the task from which it was copied field.
Task: using timetables and shortcuts CentreVu CMS Administration Copying shortcut tasks13-38 Choosing the Add following task field causes the copies to be placed after a specified task in the shortcut. Choosing Add each task after the task from which it was copied causes each copy to display directly after the task of which it is a copy. ........................................................................................................................................................................... 7Press Return, select Copy, and press Return again. The message “Working” displays. If the action completes successfully, “Successful” displays on the status line. If the action fails, “Failed” displays in the status line and a popup window indicates the reason for the failure. The Get Contents window opens. ........................................................................................................................................................................... 8Press the Exit SLK. The Shortcut window opens. END OF STEPS........................................................................................................................................................................... Reference • You cannot specify the same task more than once when using Copy in the Get Contents window. If you specify the same task more than once or specify overlapping ranges, you get an error message. • You cannot copy more than 100 tasks into a shortcut. If you exceed the limit, none of the tasks are copied. “ Failed” displays on the status line and you get an error message. • You can put copies after a specified task in the shortcut or you can put each copy directly after the task from which it was copied. The default is to place the copies after the last task in the shortcut.