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Lucent Technologies Centrevu Cms Administration Guide
Lucent Technologies Centrevu Cms Administration Guide
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Task: viewing and changing system setup values CentreVu CMS Administration Setting up a pseudo-ACD10-11 • Verify that enough free space is available to unarchive the data. View free space allocation to see where data is stored, how much space is needed for the existing ACDs (both real and pseudo- ACDs), and how much space is available for the pseudo-ACD data. See “Specifying how CentreVu CMS stores data” in this task for more information. • Define how much historical data will be stored for the pseudo- ACD. Data storage values are 0 for a newly created pseudo-ACD. See “Specifying how CentreVu CMS stores data” in this task for more information. • Set the storage intervals for the data to be loaded into the pseudo- ACD. Storage interval size and data collection times for the pseudo-ACD should match those of the loaded data. See “Specifying how CentreVu CMS stores data” in this task for more information. • Before deleting a pseudo-ACD, turn off access permissions to the pseudo-ACD. This minimizes the risk of a user working in the pseudo-ACD when it is deleted. • You can use scripting to access the pseudo-ACD. See “Task: automating your activities with scripting” for more information. • You can put this window on a timetable. See “Task: using timetables and shortcuts” for more information.
Task: viewing and changing system setup values CentreVu CMS Administration Loading pseudo-ACD data10-12 ............................................................................................................................................................................................................................................................Loading pseudo-ACD data OverviewUse these steps to load ACD data into the pseudo-ACD you created in the “Setting up a pseudo-ACD.” For example, you could take data previously backed up on one CMS and unarchive the data to another CMS. PrerequisitesBefore you load the pseudo-ACD data: • Do a backup to generate a pseudo-ACD data volume. • Set up the pseudo-ACD. See “Setting up a pseudo-ACD” in this task for more information. • Define how much historical data will be stored for this pseudo- ACD. The storage allocation parameters must be large enough to accommodate the data to be loaded. See “Allocating storage space” in this task for more information. • Set the storage intervals for the data to be unarchived. The storage-interval size and data collection times for the pseudo- ACD must match those of the data to be loaded. See “Specifying storage intervals” in this task for more information. Steps........................................................................................................................................................................... 1On the controller window, select Tools | CMS System Setup.
Task: viewing and changing system setup values CentreVu CMS Administration Loading pseudo-ACD data10-13 The CMS System Setup selector window opens. ........................................................................................................................................................................... 2Select Operations | Load Pseudo-ACD Data.
Task: viewing and changing system setup values CentreVu CMS Administration Loading pseudo-ACD data10-14 The Load Pseudo-ACD Data input window opens. The Status field shows the status of the data being loaded into the pseudo-ACD; the Errors field shows any errors found while loading the pseudo-ACD data. ........................................................................................................................................................................... 3In the ACD field, type the number of the ACD from which you will load the data. This is the ACD number for the machine on which the backup was made. ........................................................................................................................................................................... 4In the Device name field, type the name of the device from which you will load the data. The devices are listed in the Maintenance Backup/ Restore Devices window. ........................................................................................................................................................................... 5In the Start date field, type the date that will be the first day the historical data is loaded on the pseudo-ACD. The start date tells CentreVu CMS which date to look for on the backup volume and at which point to begin loading data to the pseudo- ACD.
Task: viewing and changing system setup values CentreVu CMS Administration Loading pseudo-ACD data10-15 ........................................................................................................................................................................... 6In the Start time field, type the time from when you want to start migrating data to the pseudo-ACD. The default is 12:00 a.m., midnight. The time tells CentreVu CMS which time to look for on the backup volume and at which point to begin loading data to the pseudo-ACD. ........................................................................................................................................................................... 7In the Stop date field, type the date that you want to stop migrating the data from the backup volume to the pseudo-ACD. This is the date on the backup volume at which you want CentreVu CMS to stop loading data to the pseudo-ACD. This field is required. ........................................................................................................................................................................... 8In the Stop time field, type the time at which you want to stop migrating data from the volume to the pseudo-ACD. The default is 11:59 p.m. This is the time on the backup volume at which you want CentreVu CMS to stop loading data to the pseudo-ACD. END OF STEPS........................................................................................................................................................................... Reference • The data loaded from a full backup may be more than you need and which could create disk space problems. Determine the amount of data and disk space needed, and do only a Specific Tables backup. The Load Pseudo-ACD command automatically removes existing data and inserts new data if pseudo-ACD data already exists for this ACD. • Cancel stops loading data. If you stop before data-loading completes, partial data for this pseudo-ACD remains. • Data is migrated to the pseudo-ACD for the period between the start and stop dates set in the Pseudo-ACD Data window. • If Forecast is enabled on the pseudo-ACD, change the values for the forecast archive parameters as necessary. • Back up the data that will be loaded in the pseudo-ACD. See “Task: maintaining CentreVu CMS” for more information.
Task: viewing and changing system setup values CentreVu CMS Administration Loading pseudo-ACD data10-16 • You can access the Load Pseudo-ACD Data via a script. See “Task: automating your activities with scripting” for more information. • You can put this window on a timetable. See “Task: using timetables and shortcuts” for more information.
Task: viewing and changing system setup values CentreVu CMS Administration Specifying how CentreVu CMS stores data10-17 ............................................................................................................................................................................................................................................................Specifying how CentreVu CMS stores data OverviewUse these steps to see which file systems CentreVu CMS uses and to specify where to store CentreVu CMS files. Steps........................................................................................................................................................................... 1Turn off data collection for all ACDs and put CMS in single-user mode. ........................................................................................................................................................................... 2When the status line reads “Successful,” turn data collection back on and restore CentreVu CMS to multi-user mode. If you log out while in single-user mode, wait at least 10 seconds before logging in again. ........................................................................................................................................................................... 3On the controller window, select Tools | CMS System Setup. The CMS System Setup selector window opens. ........................................................................................................................................................................... 4Select Operations | Free Space Allocation.
Task: viewing and changing system setup values CentreVu CMS Administration Specifying how CentreVu CMS stores data10-18 The Free Space Allocation input window opens. The Status field shows the name of each table as it is being used. ........................................................................................................................................................................... 5The Blocks Required field shows the approximate number of blocks to be used for agents, agent trace, call work codes, call records, exceptions, forecasting, login/logout data, splits/skills, trunk groups, trunks, VDNs, and vectors. ........................................................................................................................................................................... 6The File System field shows the names of the file systems that are available for storing CentreVu CMS data. ........................................................................................................................................................................... 7The Blocks Avail field shows the amount of free space (in blocks) available, minus space allocated for CentreVu CMS but not yet used.
Task: viewing and changing system setup values CentreVu CMS Administration Specifying how CentreVu CMS stores data10-19 ........................................................................................................................................................................... 8The % Avail field shows the percentage of space still available. END OF STEPS........................................................................................................................................................................... Reference • The Vectors, VDNs, and Forecasting fields are not available if your company has not purchased these features. • Available space is calculated as follows: free space, minus space allocated for CentreVu CMS but not yet used. • CentreVu CMS does not automatically check the database for disk space used by data in custom tables. If you inadvertently fill up your disk with custom data, you can lose or damage custom data and ACD data. Prevent this by regularly checking the amount of disk space available. • When you change CentreVu CMS data storage parameters, the change is reflected (for information purposes only) in the Free Space Allocation window. For example, if in the Data Storage Allocation window you increase the number of splits/skills, the Free Space Allocation window shows the new number and the approximate amount of disk space needed for the total number of splits/skills. • If you allocate more space on a file system than is available, the number of blocks that the file system is short is displayed in parentheses. • The Free Space Allocation window includes a % Available column as a convenience for determining how much space is available on the file systems. • Values you set on the Forecast–Data Storage Allocation window affect storage space. See CentreVu CMS Release 3 Version 5 Forecast585-215-825 for more information on the Forecast feature. • You can script the Free Space Allocation window via scripting. See “Task: automating your activities with scripting” for more information. • You cannot put the Free Space Allocation window on a timetable.
Task: viewing and changing system setup values CentreVu CMS Administration Archiving data in the historical database10-20 ............................................................................................................................................................................................................................................................Archiving data in the historical database OverviewData is automatically archived based on your entries in the Storage Intervals window. It is recommended that you do not archive data in the historical database unless an archive fails or does not occur. In that case, use the Data Summarizing window to manually archive data in the historical database on demand for daily, weekly, and monthly summaries. Steps........................................................................................................................................................................... 1On the controller window, select Tools | CMS System Setup. The CMS System Setup selector window opens. ........................................................................................................................................................................... 2Select Operations | Data Summarizing. The Data Summarizing input window opens. ........................................................................................................................................................................... 3In the ACD field, type the name or number of the ACD for which you want to summarize data. ........................................................................................................................................................................... 4In the Data type field, select: Daily (default value) to summarize intrahour data into daily data. Weekly to summarize daily data into weekly data. Monthly to summarize daily data into monthly data.