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Lucent Technologies Centrevu Cms Administration Guide
Lucent Technologies Centrevu Cms Administration Guide
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Task: maintaining CentreVu® CMS CentreVu CMS Administration Running a maintenance backup11-17 • Timetables for full and incremental backups are already created While running a normal backup, you could receive any of these messages: • CentreVu CMS cannot access the specified device. Enter a new device name. • The volume mounted is bad (corrupt). Mount a new volume. • A volume tape is not mounted in the drive. Mount a volume. • The volume mounted contains CentreVu CMS data that you might not want to overwrite. Mount a different volume if you do not want to overwrite the data on the volume in the drive. • The volume mounted is the last backup volume. You have to mount a different volume. CentreVu CMS does not let you overwrite your last backup (Note that you cannot overwrite your last backup unless you direct CentreVu CMS to do so. • The volume mounted has errors. You are asked to mount another volume. • A table cannot be backed up. You are asked if you want to skip the table and continue or cancel the backup. After you back up the INFORMIX tables, you can: send monthly data to another location, then restore that data to a pseudo-ACD, and create specific reports for your upper management.
Task: maintaining CentreVu® CMS CentreVu CMS Administration Assigning a name and description to a device11-18 ............................................................................................................................................................................................................................................................Assigning a name and description to a device OverviewUse these steps to assign a name and description to a full path name for a device. The device name is used for data backup, data migration, data restore, and for loading a pseudo-ACD. Steps........................................................................................................................................................................... 1From the controller window, select Tools | Maintenance. The Maintenance window opens. ........................................................................................................................................................................... 2In the ACD field, type or select the ACD for which you want to assign device names. ........................................................................................................................................................................... 3Select Operations | Backup/Restore Devices Status. The Backup/Restore Devices input window opens. ........................................................................................................................................................................... 4In the Device Name field, type the name of the device from which/to which you are loading the data. For example, to name your storage device ddrive1, type GGULYH as the device name.
Task: maintaining CentreVu® CMS CentreVu CMS Administration Assigning a name and description to a device11-19 ........................................................................................................................................................................... 5In the Path field, type the full Solaris system path to access the specified storage device (for example, GHYUPWF). The Solaris system devices are described in your Solaris system administrators guide. ........................................................................................................................................................................... 6In the Description field, type a description to identify the location or use of the storage device. For example, WDSHGULYH%LQFRPSXWHUURRP . ........................................................................................................................................................................... 7Under Device type, select the check box for the appropriate device type: SCSI cartridge tape - 150 MB SCSI cartridge tape - 2.5 GB SCSI cartridge tape - 5 GB SCSI cartridge tape - 4 – 8 GB SCSI cartridge tape - 14 GB SCSI cartridge tape - 20 - 40 GB Choose the right capacity for your SCSI tape drive so that the number of tapes estimated for a full backup is accurate. (Choosing the incorrect capacity does not affect the backup or restore operation, or the tape capacity.) END OF STEPS........................................................................................................................................................................... Reference The List device command from the Backup Data and Restore Data windows displays the device names and attributes you assign in the Backup/Restore Devices window. You must complete the Backup/Restore Devices window to assign a name and description to a full path name for a device.
Task: maintaining CentreVu® CMS CentreVu CMS Administration Monitoring connection status11-20 ............................................................................................................................................................................................................................................................Monitoring connection status OverviewYou can monitor the data link between the CentreVu CMS processor and the switch. You can also view the current status of the application, session, and connection layers of the link between the switch and CentreVu CMS. StepsTo view the data link: ........................................................................................................................................................................... 1From the controller window, select Tools | Maintenance. The Maintenance window opens. ........................................................................................................................................................................... 2Select Operations | Connection Status. The Connection Status input window opens. ........................................................................................................................................................................... 3In the ACD(s) field, type or select the number or name of the ACD you want, or click the Browse button. You must complete this field to view the data link. END OF STEPS...........................................................................................................................................................................
Task: maintaining CentreVu® CMS CentreVu CMS Administration Monitoring connection status11-21 Reference: Application field The Application field shows status for the application layer of the link between the switch and CentreVu CMS. Possible status messages for the Application field are: • ZDLWLQJVHVVLRQ The application layer is inactive. This is the state of the application layer when the system is first powered on. • WUDQVODWLRQSXPSXS The CentreVu CMS processor is receiving translations from the switch. Translations are needed for CentreVu CMS to correctly track the ACD calls coming from the switch. • GDWDWUDQVIHU The application layer can receive and transmit data successfully. • QRWFROOHFWLQJGDWD Data collection has been turned off from the Data Collection window. • &066\VWHP6HWXS The link has been taken down. To resume data collection, turn on data collection from the Data Collection window • EXVLHGRXW VZLWFK The link between the CentreVu CMS processor and the switch has been busied out from the switch side, usually to change switch translations. Reference: Session field The Session field shows status for the session layer of the link between the switch and the CentreVu CMS. Possible status messages for the Session field are: • TXLHVFHQW The session layer is inactive. This is the state of the session layer when the system is first powered on. • ZDLWLQJDFFHSWDQFH The session layer is waiting for the connection layer to become operational and for the remote session layer to accept the session. • GDWDWUDQVIHU The session layer can now transmit and receive data from the switch.
Task: maintaining CentreVu® CMS CentreVu CMS Administration Monitoring connection status11-22 Reference: Connection field The Connection field shows status for the connection layer of the link between the switch and CentreVu CMS. Possible status messages for the Connection field are: • TXLHVFHQW Indicates that the connection is inactive. This is the state of the connection when the system is first powered on. • RXWRIRUGHU Something is wrong with the connection to the switch; for example, the cable is not connected between the switch and the CentreVu CMS processor. • RSHUDWLRQDO The connection can transmit information physically between the switch and the CentreVu CMS processor. • ZDLWLQJVHVVLRQDFFHSW The link is down. Reference: Date/Time field Displays the date/time for this ACD, unless the link to the ACD is down when CentreVu CMS is brought up. If CentreVu CMS is brought up and the link to the ACD is down, CentreVu CMS uses the Solaris system time until the link is reestablished. Reference: Errors field Displays any errors found.
Task: maintaining CentreVu® CMS CentreVu CMS Administration Administering a printer11-23 ............................................................................................................................................................................................................................................................Administering a printer OverviewUse these steps to assign a name, description, and some options to a printer. The printer is then known by CentreVu CMS and can be used by terminals for printing CentreVu CMS reports or windows. For CentreVu Supervisor users, the printer is directly connected to your PC or available to you via your LAN. Prerequisites • Before you can add or change the name for a printer that is used as a CentreVu CMS printer, you must administer it in the Solaris system. If you have a Sun platform, see Terminals, Printers, and Modems 585-215-874 , for guidelines and procedures for printer installation. • The CentreVu CMS printer name must be unique when you add a new printer, but the same physical printer can have multiple names and options. Steps........................................................................................................................................................................... 1From the controller window, select Tools | Maintenance. The Maintenance selector window opens. ........................................................................................................................................................................... 2In the ACD field, type or select the ACD for which you want to administer a printer. ........................................................................................................................................................................... 3Select Operations | Printer Administration.
Task: maintaining CentreVu® CMS CentreVu CMS Administration Administering a printer11-24 The Printer Administration input window opens. ........................................................................................................................................................................... 4In the CMS printer name field, type a unique name for this printer. To change the CentreVu CMS printer name, you must first delete the printer name and then add a new name. You cannot change this field by selecting Modify on the Actions menu. If you try to use Modify, you will get an error message. ........................................................................................................................................................................... 5In the LP printer name field, type the LP ( Solaris system printer) printer name that corresponds to the CMS printer name. This printer must be administered in the Solaris system before you can add or change the CMS printer name. ........................................................................................................................................................................... 6In the Description field, type a description of the printer — for example, the printers physical location. ........................................................................................................................................................................... 7In the IBM graphics characters field, select the check box if your printer has IBM graphics characters. Leave the check box blank if your printer does not have IBM graphics characters.
Task: maintaining CentreVu® CMS CentreVu CMS Administration Administering a printer11-25 ........................................................................................................................................................................... 8In the Lines per page field, type the number of lines that fit on a page. The default is 66 lines. Reports are formatted to correspond to the value of this field. ........................................................................................................................................................................... 9Under Print type, select the check box next to Normal or Other. The default is Normal. If you select Other, you can specify a print type such as pica, elite, or compressed. ........................................................................................................................................................................... 10In the Banners field, select the check box if you want banners. A banner is a sheet of paper that separates two printer jobs. END OF STEPS........................................................................................................................................................................... Reference • All jobs initiated from CentreVu CMS go to the default printer unless another printer is specified. • If print jobs are sent to a printer that is no longer administered, the jobs print on the system default printer and an error is logged to the customer Error Log. • If you try to Delete a printer name that is assigned to users, you get an acknowledgment asking if you still want to delete the printer. Print jobs are sent to the system default printer if you delete the printer. •See Terminals, Printers, and Modems585-215-874 for more information. • The CentreVu CMS printer name can be used by terminals as the default printer in the Destination field on any historical reports. • For CentreVu Supervisor users, the printer used is the printer directly connected to your PC or available to you via your LAN.
Task: maintaining CentreVu® CMS CentreVu CMS Administration Running a restore11-26 ............................................................................................................................................................................................................................................................Running a restore OverviewUse these steps to restore CentreVu CMS data that has been lost due to system failure, disk crashes, or power outages. You can restore all CentreVu CMS data files that you have previously backed up. From the Restore Data window, you can: • Do an automatic restore from the last backup (the normal method) or you can do a manual restore • Use automatic restore to restore all CentreVu CMS data files from your last backup • Use manual restore to restore specific CentreVu CMS data files PrerequisitesYou must back up data before you can restore data. For this reason and to ensure the safety of your data, you should run complete backups of your system often. Steps........................................................................................................................................................................... 1From the controller window, select Tools | Maintenance | Restore Data.