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Lucent Technologies Centrevu Cms Administration Guide
Lucent Technologies Centrevu Cms Administration Guide
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Task: maintaining CentreVu® CMS CentreVu CMS Administration Viewing archiving status11-7 ............................................................................................................................................................................................................................................................Viewing archiving status OverviewUse these steps to display the status, date, and time of the last archive for interval, daily, weekly, and/or monthly data. This information can help you decide when to turn off data collection or change your archiving times without losing data. Steps........................................................................................................................................................................... 1On the controller window, select Tools | Maintenance. The Maintenance selector window opens. ........................................................................................................................................................................... 2In the ACD field, type or select the ACD for which you want to view archiving status. ........................................................................................................................................................................... 3Select Operations | Archiving Status. The Archiving Status input window opens. ........................................................................................................................................................................... 4Type the ACD name or number for which you want to view archiving status, or select the name or number from the drop-down list, or click the Browse button. ........................................................................................................................................................................... 5Select the check box next to any archiving type you want to view.
Task: maintaining CentreVu® CMS CentreVu CMS Administration Viewing archiving status11-8 ........................................................................................................................................................................... 6 To view the last archiving status for interval daily, weekly, and/or monthly data, select List all on the Actions menu. The Archiving Status – List All window opens. END OF STEPS........................................................................................................................................................................... Reference • Archiving status indications can be any of the following: – Finished means the last archive ran. See the maintenance error log to determine if it succeeded or failed. – Running means the archive is currently running. – Not run means an archive of this type (interval, daily, weekly, or monthly) has never run for this ACD. – Archive means that CentreVu CMS is storing your interval, daily, weekly, and monthly data in the appropriate database tables. • The Archiving Status - List All window displays the ACD name or number, archiving type, status, date, and time of the last archive. • The date and the time fields show the date and time that the next archive is scheduled for daily, weekly, and monthly archives. The next scheduled time for interval archives is shown as a blank, but interval archiving always occurs at the beginning of the next interval. The field names mean the following: • Status: the archiving status of the ACD • Date: the time the last archive completed for the ACD • Time: the date the last archive completed for the ACD • Next scheduled: the date and time of the next-scheduled archive
Task: maintaining CentreVu® CMS CentreVu CMS Administration Running a CMSADM file system backup11-9 ............................................................................................................................................................................................................................................................Running a CMSADM file system backup OverviewA backup copies the data stored on the CentreVu CMS computer to a removable volume such as tape. Backups minimize the loss of data caused by system failures or errors. Regular backups allow you to recover data that would otherwise be lost. Important! If you do not do backups and data is lost, you cannot recover it. The CMSADM backup consists of: • Solaris system files and programs • CentreVu CMS programs • Non-CMS data you put on the computer CAUTION: the CMSADM backup alone does not save CMS data. Therefore, for complete data recovery, both CMS and maintenance backups are required. For instructions on running a full maintenance backup, see “Running a maintenance backup” in this task. StepsTo run the CMSADM file system backup: ........................................................................................................................................................................... 1At the system console, log in as root and verify that the computer is in multi-user mode. ........................................................................................................................................................................... 2In multi-user mode, type the following command at the prompt to access the CentreVu CMS Administration menu: FPVDGP The CentreVu CMS Administration menu opens. The menu items and their descriptions are listed below: 1) acd_create: Define a new ACD 2) acd_remove: Remove all administration and data for an ACD 3) backup: File system backup 4) pkg_install: Install a feature package 5) pkg_remove: Remove a feature package
Task: maintaining CentreVu® CMS CentreVu CMS Administration Running a CMSADM file system backup11-10 6) run_pkg: Turn a feature package on or off 7) run_cms: Turn CentreVu CMS on or off 8) port_admin: Administer Modems, Terminals, and Printers Enter choice (1-8) or q to quit. ........................................................................................................................................................................... 3Type to select the EDFNXS option. Depending on the configuration of your system, go to step 1 or 2, below. 1. If only one tape drive is available on the system, the program responds with: 3OHDVHLQVHUWWKHILUVWFDUWULGJHWDSH LQWR>GHYLFHQDPH@3UHVV(17(5ZKHQUHDG\RUHOWR TXLW 2. If more than one tape drive is available for use by the system, the program will display output similar to the following example: 6HOHFWWKHWDSHGULYH >GHYLFHQDPH@ >GHYLFHQDPH@ Enter a tape drive selection from the displayed list. The program responds: 3OHDVHLQVHUWWKHILUVWFDUWULGJHWDSHLQWR>GHYLFH QDPH@3UHVV(17(5ZKHQUHDG\RUHOWRTXLW ........................................................................................................................................................................... 4Press Enter. The backup process begins. If more than one tape is required, the program displays the following message: (QGRIPHGLXPRQ´RXWSXWµ 3OHDVHUHPRYHWKHFXUUHQWWDSHQXPEHULWLQVHUWWDSH QXPEHU[DQGSUHVV(QWHU If you receive the message displayed above, insert the next tape and allow it to rewind. when it is properly positioned, press Enter. ........................................................................................................................................................................... 5When the backup is completed, the program response varies according to the number of tapes used for the backup:
Task: maintaining CentreVu® CMS CentreVu CMS Administration Running a CMSADM file system backup11-11 If the number of tapes required is one, the system responds: • [[[[[[[EORFNV 7DSH9HULILFDWLRQ [[[[[[[EORFNV :$51,1* $&06)XOO0DLQWHQDQFH%DFNXSLQDGGLWLRQWR WKLVFPVDGPEDFNXSPXVWEHGRQHWRKDYHDFRPSOHWH EDFNXSRIWKHV\VWHP 3OHDVHODEHOWKHEDFNXSWDSH V ZLWKWKHGDWHDQGWKH FXUUHQW&06YHUVLRQ UY[[[ If the number of tapes required is more than one, the system responds: • [[[[[[[EORFNV 7DSH9HULILFDWLRQ ,QVHUWWKHILUVWWDSH 3UHVV5HWXUQWRSURFHHG If you receive the message displayed above, insert the first tape used in the backup and press Enter. Wait for the tape drive light- emitting diode (LED) to stop blinking before you remove the tape. When prompted, repeat this process for any additional tapes generated by the backup process. When the final tape is verified, the program displays the output shown above. ........................................................................................................................................................................... 6Save the tapes until a backup restore is performed. Important!Label all tapes with the tape number and the date of END OF STEPS........................................................................................................................................................................... the backup. Set the tape write-protect switch to read-only. END OF STEPS........................................................................................................................................................................... Reference Lucent Technologies provides two FPVDGP file system backups: • A backup is done at the factory and shipped with your CentreVu CMS. This backup is precautionary and is used during installation if necessary.
Task: maintaining CentreVu® CMS CentreVu CMS Administration Running a CMSADM file system backup11-12 • A backup is done when your CentreVu CMS is provisioned. This backup contains all the Solaris system files and programs and the CentreVu CMS configuration data that was done by provisioning. Labels for the FPVDGP File system backup tapes are shipped with your CentreVu CMS. You should label the tapes appropriately and store them in a secure area.
Task: maintaining CentreVu® CMS CentreVu CMS Administration Running a maintenance backup11-13 ............................................................................................................................................................................................................................................................Running a maintenance backup Prerequisites • You must do a full backup before doing the first incremental backup. • You should back up your system data when it has changed or on a weekly basis. StepsTo run a maintenance backup: ........................................................................................................................................................................... 1On the controller window, select Tools | Maintenance. The Maintenance selector window opens. ........................................................................................................................................................................... 2In the ACD field, type or select the ACD for which you are running a maintenance backup. Select Operations | Backup Data.
Task: maintaining CentreVu® CMS CentreVu CMS Administration Running a maintenance backup11-14 ........................................................................................................................................................................... 3The Backup Data input window opens. ,I\RXFKHFNWKH´YHULI\EDFNXSµER[WKHV\VWHPUHDGVWKHGDWDRQ HDFKYROXPHDIWHUWKHWDSHLVIXOO RUWKHEDFNXSLVFRPSOHWH LQ RUGHUWRHQVXUHWKHVXFFHVVRIWKHEDFNXSSURFHGXUH ........................................................................................................................................................................... 4On the Backup Data input window: • The Backups completed today field shows the number of backups completed for the current day. • The Status field shows the status of the current or most recent backup and what is currently being backed up. • The Errors field shows any errors found in the backup.
Task: maintaining CentreVu® CMS CentreVu CMS Administration Running a maintenance backup11-15 ........................................................................................................................................................................... 5In the Device name field, type the device name from which/to which you are loading the data. To see a list of device names and attributes, select List device. This field may default to the device specified during installation; you can accept the default device name. ........................................................................................................................................................................... 6Select the Verify tape can be read after backup field, check box to request that the data be reread; this ensures that the data has been stored properly. While the data is being reread, a Verifying message displays on the status line. If there is no data to be reread or if verification fails, error messages are displayed on the status or error lines. Restart the backup using a different volume from the one that failed. ........................................................................................................................................................................... 7Under ACD(s) to back up, select one of the following check boxes: • All ACDs — data backup for each ACD on the CentreVu CMS system except pseudo-ACDs. • Current ACD — data backup for the current ACD on the CentreVu CMS system. Note: the All ACDs and Current ACD buttons only apply to Historical Data. ........................................................................................................................................................................... 8Under Data to back up, select the following check boxes for the types of data you want to back up. • Local administration data includes ACD setup files which are common to all ACDs, and printer administration data. This data is server-specific, and should not be restored to a different CMS server other than the one from which it was obtained. • CMS System administration data includes user permissions and feature access permissions, Main Menu additional data, timetable, printer administration, default values and color choices, and custom report definitions (not the data associated with custom reports).
Task: maintaining CentreVu® CMS CentreVu CMS Administration Running a maintenance backup11-16 • ACD-specific administration data: includes Forecast data (if the feature is active), call work code administration data, VDN administration data, data storage allocation data, exception administration data, agent trace data (historical list of agents traced), and ACD-specific Dictionary names. • Full: includes data for all the time periods in the historical database. You must do a full backup before the first incremental backup. It is recommended that you periodically (for example, once a week) do a full backup of your system. • Incremental: includes the CentreVu CMS data recorded since the last backup (incremental or full) was completed. Only the historical data can be stored incrementally; administration data is stored in full. • Non-CMS data: includes all data from INFORMIX tables with names that start with FB. The table definitions for non-CMS INFORMIX tables are not backed up; instead, use a CMSADM backup. • When you select Specific tables , choose Select tables on the Actions menu. [If you select Specific tables to back up, you cannot make any other selection (for example, ACD-specific administration data) in the Data to back up field.] A secondary window, the Select Tables window, opens. • On the Select Tables window, the Table name field shows the name of the INFORMIX table and the Description field shows the type of data in the INFORMIX table. Select the check boxes for the tables you want to back up. END OF STEPS........................................................................................................................................................................... Reference Maintenance backup • Backups run in the background. You can exit the Backup Data window without affecting the background backup. But you should periodically check for any errors or for the prompt to mount a new volume. • Running backups while doing archiving may cause performance problems. For best performance, run backups either after archiving completes or before archiving begins. • See Task Reference in this task for more information on backup strategy.