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Lucent Technologies Centrevu Cms Administration Guide
Lucent Technologies Centrevu Cms Administration Guide
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Task: using timetables and shortcuts CentreVu CMS Administration Copying a timetable13-9 ............................................................................................................................................................................................................................................................Copying a timetable StepsTo copy a timetable: ........................................................................................................................................................................... 1Select Timetable on the Keep SLK menu. The Timetable input window opens. ........................................................................................................................................................................... 2In the Timetable field, type the name of the new timetable into which you want to copy the existing timetable. ........................................................................................................................................................................... 3In the User ID field, type your user ID. ........................................................................................................................................................................... 4On the action list, type Copy and press Return. The Copy window opens. ........................................................................................................................................................................... 5In the Copy from field, type the name of the timetable that you want to copy and go to the next field. ........................................................................................................................................................................... 6In the User ID field, type the user ID of the user whose timetable you want to copy. ........................................................................................................................................................................... 7To copy the timetable, select Copy from the action list and press Return. “Successful” displays if the timetable is copied. An acknowledgment window notifies you if you copy a timetable that needs to be rescheduled to run. ........................................................................................................................................................................... 8Press the Exit SLK to close the Timetable window and return to your previously opened window. Your previously opened windows displays.
Task: using timetables and shortcuts CentreVu CMS Administration Copying a timetable13-10 END OF STEPS........................................................................................................................................................................... Reference • You can copy timetables from other users. You cannot copy over an existing timetable. • When you copy a timetable, the schedule information and the timetable tasks are copied.
Task: using timetables and shortcuts CentreVu CMS Administration Deleting a timetable13-11 ............................................................................................................................................................................................................................................................Deleting a timetable StepsTo delete a timetable: ........................................................................................................................................................................... 1On the Keep SLK menu, select Timetable. The Timetable window displays. ........................................................................................................................................................................... 2In the Timetable name field, type the name of the timetable that you want to delete Note: you cannot delete another users timetable. ........................................................................................................................................................................... 3On the action list, select Delete and press Return. An acknowledgment window tells you that all tasks associated with this timetable will be deleted. ........................................................................................................................................................................... 4To delete the timetable, type \ and press Return. The timetable is deleted. ........................................................................................................................................................................... 5To close the Timetable window, select the Exit SLK. Your previously opened windows displays. END OF STEPS...........................................................................................................................................................................
Task: using timetables and shortcuts CentreVu CMS Administration Editing a timetable13-12 ............................................................................................................................................................................................................................................................Editing a timetable StepsTo edit a timetable: ........................................................................................................................................................................... 1Use the Get Contents window. ........................................................................................................................................................................... 2In the Task number(s) field, type the numbers corresponding to the tasks you want to copy, delete, or change, or type the number of the task after which you want to add new tasks. You can type a list (using a semicolon for the list separation) or range (using a minus sign for the range separation) for all actions except Add tasks. ........................................................................................................................................................................... 3Use the following display-only fields for information: • The Task field lists the number corresponding to the position of the task in the timetable. • The Action field lists the action associated with the task. • The Window Title field lists the title of the window that constitutes the task. • The ACD field lists the ACD associated with the task. • The Value field lists the input data associated with the task. END OF STEPS...........................................................................................................................................................................
Task: using timetables and shortcuts CentreVu CMS Administration Adding tasks to a timetable13-13 ............................................................................................................................................................................................................................................................Adding tasks to a timetable OverviewThe Get Contents Add Tasks menu selection enables you to add tasks to a timetable in the same way you added tasks when you first created the timetable. StepsTo add tasks to a timetable: ........................................................................................................................................................................... 1On the Keep SLK menu, select Timetable. The Timetable window displays. ........................................................................................................................................................................... 2In the Timetable name field, type the name of the timetable to which you want to add a task and press Return. ........................................................................................................................................................................... 3On the action list, select Get Contents and press Return. The Get Contents window opens. ........................................................................................................................................................................... 4In the Task number(s) field, type the number of the task that you want the new tasks to follow. • To add a task to the beginning of the timetable, leave the Task number(s) field blank. The new task is added before the first task. • To add tasks to a timetable with no tasks, leave the Task number(s) field blank. ........................................................................................................................................................................... 5Select Add Tasks and press Return. The MainMenu displays. A new task is added after the task number you typed. If you select the Exit SLK and you have not selected an action list entry, the task is not saved.
Task: using timetables and shortcuts CentreVu CMS Administration Adding tasks to a timetable13-14 ........................................................................................................................................................................... 6To go to the task you want to schedule, use the normal menu selections from the Main Menu Keeping Entries displays on the status line. This is the Keep mode. ........................................................................................................................................................................... 7Complete the fields on the window and select an action list item. When you have made and validated each action list selection, Entries Stored displays on the status line of the current window. ........................................................................................................................................................................... 8To add as many tasks as you need, repeat the preceding steps. END OF STEPS........................................................................................................................................................................... StepsTo save your timetable: ........................................................................................................................................................................... 1Press the Keep SLK and select Stop when you have finished adding tasks. An acknowledgment window asks if you want to save your changes. ........................................................................................................................................................................... 2Type \ to save the timetable. The new tasks you added are displayed in the Get Contents window following the task you specified. Subsequent tasks are renumbered. ........................................................................................................................................................................... 3Press the Exit SLK to close the Timetable window. Your previously opened windows displays. END OF STEPS...........................................................................................................................................................................
Task: using timetables and shortcuts CentreVu CMS Administration Adding tasks to a timetable13-15 Reference • Only the owner of the timetable and the call center administrator can add tasks to a timetable. • To add a task to the beginning of a timetable, leave the Task number(s) field blank and add the new task before the first task. If you are adding tasks to a timetable that has no tasks, leave the Task number(s) field blank. • To exit Timetable at any time without saving your changes, select Stop from the Keep SLK menu and then te Q in the acknowledgment window.
Task: using timetables and shortcuts CentreVu CMS Administration Copying timetable tasks13-16 ............................................................................................................................................................................................................................................................Copying timetable tasks StepsTo copy a timetable task: ........................................................................................................................................................................... 1On the Keep SLK menu, select Timetable. The Timetable window displays. ........................................................................................................................................................................... 2In the Timetable name field, type the name of the timetable to which you want to add tasks. ........................................................................................................................................................................... 3On the action list, select Get Contents, and press Return. The Get Contents window opens. ........................................................................................................................................................................... 4In the Task number(s) field, type the task numbers that you want to copy. ........................................................................................................................................................................... 5On the action list, select Copy and press Return. The Get Contents Copy window opens. ........................................................................................................................................................................... 6Next to the Add following task field or the Add each task after the task from which it was copied field, type an [ • Choosing Add following task causes the copies to be placed after a specific task in the timetable. • Choosing Add each task after the task from which it was copied causes each copy to display directly after the task of which it is a copy.
Task: using timetables and shortcuts CentreVu CMS Administration Copying timetable tasks13-17 ........................................................................................................................................................................... 7Press Return to move the cursor to the action list, then select Copy and press Return again. If the action completes successfully, “Successful” displays in the status line. If the action fails, the status line displays “ Failed” and an acknowledgment window explains the reason for the failure. The Get Contents window displays after the copy completes. ........................................................................................................................................................................... 8Select the Exit SLK. The Timetable window opens. END OF STEPS........................................................................................................................................................................... Reference • Only the owner of the timetable and the administrator can copy timetable tasks. • You cannot specify the same task more than once when using the Copy action in the Get Contents window. If you specify the same task more than once, or specify overlapping ranges, an error message displays. • You cannot copy more than 100 tasks into a timetable. If you exceed the limit, none of the tasks are copied. The status line displays “ Failed” and you get an error message. • You can put copies after a specified task in the timetable or you can put each copy directly after the task from which it was copied. The default is to put the copies after the last task in the timetable.
Task: using timetables and shortcuts CentreVu CMS Administration Deleting tasks from a timetable13-18 ............................................................................................................................................................................................................................................................Deleting tasks from a timetable StepsTo delete a task from a timetable: ........................................................................................................................................................................... 1On the Keep SLK menu, select Timetable. The Timetable window opens. ........................................................................................................................................................................... 2In the Timetable name field, type the name of the timetable from which you want to delete a task. ........................................................................................................................................................................... 3Select Get contents on the action list, and press Return. The Get Contents window opens. ........................................................................................................................................................................... 4In the Task number(s) field, type the task numbers that you want to delete. ........................................................................................................................................................................... 5On the action list, select Delete and press Return. An acknowledgment window asks you to verify if you want to delete the tasks. ........................................................................................................................................................................... 6Do one of the following: • Type \ to delete the tasks. • Type Q not to delete the tasks. The tasks you selected are deleted and the remaining tasks on the list are renumbered. “Successful” displays on the status line. If the action fails, “Failed” displays on the status line and an acknowledgment window explains the reason for the failure.