Lucent Technologies Centrevu Cms Administration Guide

							  Task: running, printing, exiting, and restarting a report  CentreVu CMS Administration
Task reference4-7
............................................................................................................................................................................................................................................................Task reference
How reports workCentreVu® CMS collects data from ACD activity and stores it in one 
of the 
CentreVu CMS databases. The data reflects the activity of your 
splits/skills, trunks, trunk groups, agents, agent groups, VDNs, and 
vectors. You can view this data by generating a 
CentreVu CMS report.
Kinds of reportsThe kinds of reports you can generate are:
• Standard real-time
• Standard historical
• Standard integrated
• Custom real-time
• Designer ( 
CentreVu Supervisor)
• Custom historical
• Custom 
CentreVu CMS 
• Exceptions
• Forecast (available as an add-on feature)
Configuring reportsYou can customize standard reports or design custom reports from 
scratch.
See 
CentreVu CMS R3V5 Custom Reports and CentreVu Report 
Designer Version 6 User Guide
 for more information.
What reports summarizeUse CentreVu CMS/CentreVu Supervisor reports to summarize the 
status of:
• Any measured subset of the ACD, including agents, splits/skills, 
trunks/trunk groups, VDNs, vectors, call work codes, and call 
records
• Agent administration
• Call center administration
• Dictionary
• Exceptions
• Maintenance 
						

							  Task: running, printing, exiting, and restarting a report  CentreVu CMS Administration
Task reference4-8
Printing optionsThe margins, page numbers, and boxes you choose apply only to 
printed reports and do not affect reports displayed on the screen. 
MarginsMargins define the spaces at the edges of the page where nothing is 
printed. Top, bottom, left, and right margins can be set. 
						

							  Task: automating your activities with scripting  CentreVu CMS Administration
5-1
5 Task: automating your activities 
with scripting
............................................................................................................................................................................................................................................................Overview
PurposeIn this task you will find the following procedures:
• Using Save as Script
• Scripting reports
• Scripting the export of report output 
• Scripting a report saved as HTML
• Scripting windows and actions
PrerequisitesWhen you create an automatic script on a PC, the PC must be running 
when the script is scheduled to run.
PermissionsThe user whose login session is used to run a script must have 
permission to perform the  action.
Use the procedures that follow to automate actions such as changing an 
agents skills, running reports, and exporting report data. 
						

							  Task: automating your activities with scripting  CentreVu CMS Administration
Using Save as Script5-2
............................................................................................................................................................................................................................................................Using Save as Script
OverviewUse these steps to save the current display or action as a script.
Steps...........................................................................................................................................................................
1Select Script. 
The Save as Script window opens.
...........................................................................................................................................................................
2In the Save in field, select the name of the folder in which the script file 
will be saved. Select a folder on the drop-down list that shows the folder 
hierarchy or select Create New Folder. The default is the Scripts 
subfolder in the folder where 
CentreVu® Supervisor is installed.
...........................................................................................................................................................................
3In the File name field, type the name of the script file. You can add or 
replace existing script files, or create new files. 
						

							  Task: automating your activities with scripting  CentreVu CMS Administration
Using Save as Script5-3
...........................................................................................................................................................................
4In the Save as type field, specify whether the script is to be interactive 
or automatic. The default is automatic, unless you are scripting a report 
selector window.
The Save as Script window shows the files of the script type you 
specified.
...........................................................................................................................................................................
5Select Save.
The script is saved as the type you specified.
END OF STEPS...........................................................................................................................................................................
ReferenceScript button
The Script button is available from the Report Selector window, from 
the Reports menu and, once a report is run, from many Agent 
Administration windows. The Script button is also available when you 
use any other CentreVu Supervisor command or tool that allows you to 
add or change.
Interactive scripts
The script runs in the current CentreVu Supervisor session and the 
actions display on the PC.
Automatic scripts
The script launches a new CentreVu Supervisor session that logs into 
CentreVu CMS and runs the tasks in the background. Operations do 
not display on the PC. If you schedule the script to run with a command 
scheduler, an automatic script is similar to a 
CentreVu CMS timetable. 
						

							  Task: automating your activities with scripting  CentreVu CMS Administration
Using Save as Script5-4
Error and warning messages
Message Reason Response
This script will not 
run unless a 
CentreVu CMS 
login ID and 
password have been  
specified.The 
CentreVu CMS 
login ID and 
password have not 
been set on the 
Scripting tab of the 
Controller Options 
window.Specify a login ID 
and password on  the 
User Information 
window.
Automatic scripts 
are set to run with 
the permissions of  
another user of the 
PC.The User Information 
window  designates 
the other user as the 
owner of automatic 
scripts.You can change the 
permissions via  the 
login information on 
the Scripting tab of 
the Controller 
Options window. The 
change will apply to 
subsequent 
automatic scripts run 
on the PC.
The Add or Replace 
window  opens (see 
below).The file already 
exists.Click a button on the 
bottom of the 
window: Add (the 
default)—to add the 
new script to the end 
of the existing script, 
Replace—to delete 
the existing script 
and create a new 
script file, Cancel—
to close the Add or 
Replace window and 
return to the Save as 
Script window, 
Help—to display a 
help topic for the 
window. 
						

							  Task: automating your activities with scripting  CentreVu CMS Administration
Using Save as Script5-5 
						

							  Task: automating your activities with scripting  CentreVu CMS Administration
Scripting reports5-6
............................................................................................................................................................................................................................................................Scripting reports
OverviewUse these steps to script a report that runs in interactive or automatic 
mode.
• Interactive mode takes you to a reports input window but does not 
run a report.
• Automatic mode runs a report without prompting for inputs. You 
cannot script a reports input window in automatic mode.
Steps for report inputTo create an interactive script for a report input window:
...........................................................................................................................................................................
1Select the report on the appropriate tab of the selector window.
...........................................................................................................................................................................
2Select Script on the Reports selector window.
The Save as Script window opens. The file type is set to Interactive and 
cannot be changed.
...........................................................................................................................................................................
3Complete the Save as Script window. Executing the script takes you to 
the input window for the selected report.
The Save as Script window closes and the Reports selector window 
remains open.
END OF STEPS...........................................................................................................................................................................
Steps for report output...........................................................................................................................................................................
1Select the report in the Report selector window.
...........................................................................................................................................................................
2Fill in the input window and run the report. 
						

							  Task: automating your activities with scripting  CentreVu CMS Administration
Scripting reports5-7
The reports output window opens.
...........................................................................................................................................................................
3Select Script from the Reports menu.
The Save as Script window opens. The file type is set to Automatic but 
can be changed.
...........................................................................................................................................................................
4 Complete the Save as Script window.
Executing the script causes the report to run with your current inputs. If 
the script is interactive, the report output window is displayed in the 
same size and position as when the script is saved. If the script is 
automatic, the report output is directed to your default printer.
END OF STEPS........................................................................................................................................................................... 
						

							  Task: automating your activities with scripting  CentreVu CMS Administration
Scripting the export of report output5-8
............................................................................................................................................................................................................................................................Scripting the export of report output 
OverviewUse these steps to create a script that exports report data to the 
clipboard or a specified file.
Steps...........................................................................................................................................................................
1Select one of the data export items on the Edit or pop-up menus on a 
report output window.
The Export Chart Data, Export Table Data, or Export All Data window 
opens.
...........................................................................................................................................................................
2Complete the Export All Data window.
...........................................................................................................................................................................
3Select Script.
The Save as Script window opens.