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Lucent Technologies Centrevu Cms Administration Guide
Lucent Technologies Centrevu Cms Administration Guide
Here you can view all the pages of manual Lucent Technologies Centrevu Cms Administration Guide. The Lucent Technologies manuals for Communications System are available online for free. You can easily download all the documents as PDF.
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585–210–910 Comcode 108501743 Issue 1 November 1999 CentreVu® CMS Administration
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Copyright © 1999 Lucent Technologies. All Rights Reserved. This material is protected by the copyright laws of the United States and other countries. It may not be reproduced, distributed, or altered in any fashion by any entity (either internal or external to Lucent Technologies), except in accordance with applicable agreements, contracts or licensing, without the express written consent of the Customer Training and Information Products organization and the business management owner of the...
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Contents CentreVu CMS Administration iii Contents About this information product . . . . . . . . . . . . . . . . . . . . . . . . vii Chapter 1: Task: startup and exit Starting CentreVu Supervisor on Windows 98 or NT. . . . . . . . . . . 1-2 Logging into CentreVu CMS . . . . . . . . . . . . . . . . . . . . 1-3 Adding new servers . . . . . . . . . . . . . . ....
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Contents CentreVu CMS Administration iv Changing generic string values synonyms . . . . . . . . . . . . . . 3-35 Searching the Dictionary globally . . . . . . . . . . . . . . . . . . 3-36 Viewing, adding, deleting, or changing location IDs . . . . . . . . . . . 3-38 Viewing, adding, or changing login ID names . . . . . . . . . . . . . 3-40 Viewing, adding, or changing logout reason...
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Contents CentreVu CMS Administration v Administering agent exceptions . . . . . . . . . . . . . . . . . . 8-4 Administering split/skill exceptions . . . . . . . . . . . . . . . . . 8-11 Administering trunk group exceptions . . . . . . . . . . . . . . . . 8-16 Administering VDN exceptions . . . . . . . . . . . . . . . . . . . 8-20 Administering vector...
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Contents CentreVu CMS Administration vi Running a restore . . . . . . . . . . . . . . . . . . . . . . . . 11-26 Using the maintenance error log . . . . . . . . . . . . . . . . . . 11-31 Task reference . . . . . . . . . . . . . . . . . . . . . . . . . 11-35 Reference: full backup . . . . . . . . . . . . . . . . . . . . . ....
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About this information product CentreVu CMS Administration vii About this information product PurposeIf you are a CentreVu® CMS administrator with access to all parts of CentreVu CMS, this information product tells you what you need to know to administer your call center. For split/skill supervisors with limited access to CentreVu CMS, this information product will also be helpful. This information product specifically addresses the DEFINITY® Enterprise Communications Server (ECS)...
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About this information product CentreVu CMS Administration viii Safety labelsActions or inactions that may cause difficulties are labeled as follows: Caution CAUTION Indicates that failure to take or avoid a specified action could result in loss of data. Wa rning WARNING Indicates that failure to take or avoid a specified action could result in physical harm to the operator or the equipment. How to use this information productUse this overview map to find the information you need to administer your...
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About this information product CentreVu CMS Administration ix Conventions usedThe following conventions are used in this information product. Product release DEFINITY Enterprise Communications Server is called “ECS” or “switch”. Unless otherwise noted, the term ECS includes Releases 6, 7, and 8. The functionality of earlier switch releases is noted if it differs from that of Releases 6 through 8. Document number Lucent publication titles are followed by their document number. For example, see...
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About this information product CentreVu CMS Administration x Typography Courier font designates input and output. • Input is something you type into the user interface. For example, Type x next to Printer, Terminal, or File. • Output is a character, word, or phrase that the system generates. For example, Please wait for initialization ..... Italic font highlights references to file names and directories. For example, / cms. Related documentationThe following information may also be...