Lucent Technologies Centrevu Cms Administration Guide

  Navigating CentreVu® Supervisor  CentreVu CMS Administration
Using the input windows2-15
Pattern-matching
Here are some guidelines for using CentreVu CMS pattern-matching.
• If you know your entry begins with the letters “ ac,” you can type 
DF
 in a description field. The asterisk ( 
) matches any number of 
characters that follow the “ac.” You might have several matches, 
no match, or only one match. If you type only an 

 in a field, you 
get a list of all entries in the 
CentreVu CMS database for...

  Navigating CentreVu® Supervisor  CentreVu CMS Administration
Using the browse buttons2-16
............................................................................................................................................................................................................................................................Using the browse buttons
OverviewA browse button is found to the right of the input field on most input 
windows.
StepsIf your input is for a single value (such as a...

  Navigating CentreVu® Supervisor  CentreVu CMS Administration
Using the browse buttons2-17
StepsIf your input is for multiple value instances of a value (such as split/
skill, vector, agent, VDN, trunk, or trunk group) do the following:
...........................................................................................................................................................................
1Select Browse....

  Navigating CentreVu® Supervisor  CentreVu CMS Administration
Using the browse buttons2-18
...........................................................................................................................................................................
3Click Add after every selection (or double-click each selection on the 
Available list) to transfer it to the Selected list for input. Click Remove 
to delete a choice from the Selected list and return it to the Available list....

  Navigating CentreVu® Supervisor  CentreVu CMS Administration
Using the history list2-19
............................................................................................................................................................................................................................................................Using the history list
OverviewTo the left of each entry in an input field on an input window is a drop-
down history list. If you are connected to multiple 
CentreVu...

  Navigating CentreVu® Supervisor  CentreVu CMS Administration
Task reference2-20
............................................................................................................................................................................................................................................................Task reference
Map of the CentreVu
Supervisor user interface 

  Task: naming your call center entities in the Dictionary  CentreVu CMS Administration
3-1
3 Task: naming your call center 
entities in the Dictionary
............................................................................................................................................................................................................................................................Overview
PurposeIn this task you will find the following procedures:
• Adding, deleting, or changing...

  Task: naming your call center entities in the Dictionary  CentreVu CMS Administration
3-2
• Viewing CentreVu® CMS database items
•  Viewing, adding, deleting, or changing trunk group names
• Viewing or changing trunk string values
• Viewing, adding, deleting, or changing VDN names
• Viewing, adding, deleting, or changing vector names
• Running Dictionary reports
PrerequisitesThe following rules apply to the Dictionary:
• Names (synonyms) must begin with an alphabetic character.
• Dictionary names can...

  Task: naming your call center entities in the Dictionary  CentreVu CMS Administration
3-3
• To add, delete, or change an agent group, you need write 
permission for the Dictionary command. 
• To view agent string values, you need read permission for the 
Dictionary command.
• To change any agent string value, you need write permission for 
the Dictionary command.
• To add, change, or view announcements, you need read 
permission for the Dictionary command.
• To change any announcement, you need write...

  Task: naming your call center entities in the Dictionary  CentreVu CMS Administration
3-4
• To add, delete, or modify Location IDs or agent names, you need 
write permission for the Dictionary command. 
• To view login IDs, you need read permission for the Dictionary 
command.
• To add, delete, or change login IDs or agent names, you need write 
permission for the Dictionary command.
• To view logout reason code names, you need read permission for 
the Dictionary command.
• To add or change a logout...