Lucent Technologies Centrevu Cms Administration Guide

  Task: naming your call center entities in the Dictionary  CentreVu CMS Administration
Changing generic string values synonyms3-35
............................................................................................................................................................................................................................................................Changing generic string values synonyms 
OverviewFollow these steps to designate a character for YES or NO in the...

  Task: naming your call center entities in the Dictionary  CentreVu CMS Administration
Searching the Dictionary globally3-36
............................................................................................................................................................................................................................................................Searching the Dictionary globally
OverviewYou can search for anything in the Dictionary: a login ID or a group of 
login IDs;...

  Task: naming your call center entities in the Dictionary  CentreVu CMS Administration
Searching the Dictionary globally3-37
Global search output window results
Field Field contents
Value matched Displays the matches for your pattern.
Field matched Displays the name of the field in the 
Dictionary that corresponds to value 
matched.
In submenu The Dictionary submenu where your search 
pattern was found.
Name The name that corresponds to value 
matched. 

  Task: naming your call center entities in the Dictionary  CentreVu CMS Administration
Viewing, adding, deleting, or changing location IDs3-38
............................................................................................................................................................................................................................................................Viewing, adding, deleting, or changing location IDs
Overview The location ID is a number assigned to voice...

  Task: naming your call center entities in the Dictionary  CentreVu CMS Administration
Viewing, adding, deleting, or changing location IDs3-39
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5In the Description field, type pertinent information about the location. 
This is for information only. It is not displayed elsewhere in the system 
or on reports other than List All or Find...

  Task: naming your call center entities in the Dictionary  CentreVu CMS Administration
Viewing, adding, or changing login ID names3-40
............................................................................................................................................................................................................................................................Viewing, adding, or changing login ID names
OverviewCentreVu CMS uses agent login IDs to identify measured ACD 
agents....

  Task: naming your call center entities in the Dictionary  CentreVu CMS Administration
Viewing, adding, or changing login ID names3-41
The Login Identifications input window opens.
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3In the Login ID field, type the login ID number to view, add, delete, or 
change.
Login IDs for 
DEFINITY ECS/Generic 3 without EAS can be a 
number with...

  Task: naming your call center entities in the Dictionary  CentreVu CMS Administration
Viewing, adding, or changing login ID names3-42
Reference
If you assign names to the login IDs, agent names display on reports. If 
you make additions or changes to login IDs, you must exit the report 
and then rerun the report to see the new agent names. See “Task: 
running, printing, exiting, and restarting a report” for more 
information.
You can script the Login Identifications window and schedule the 
script. See...

  Task: naming your call center entities in the Dictionary  CentreVu CMS Administration
Viewing, adding, or changing logout reason code names3-43
............................................................................................................................................................................................................................................................Viewing, adding, or changing logout reason code names
OverviewLogout reason codes enable an agent to give the...

  Task: naming your call center entities in the Dictionary  CentreVu CMS Administration
Viewing, adding, or changing logout reason code names3-44
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3In the Logout Reason Code name field, type the name to add, change, or 
view for this logout reason code. Names must be unique within an ACD....