Lucent Technologies Centrevu Cms Administration Guide

  Task: naming your call center entities in the Dictionary  CentreVu CMS Administration
Running Dictionary reports3-65
............................................................................................................................................................................................................................................................Running Dictionary reports
OverviewYou can generate a report on most sections of the Dictionary. You can 
have sections of the Dictionary...

  Task: naming your call center entities in the Dictionary  CentreVu CMS Administration
Running Dictionary reports3-66
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3Double-click the Dictionary item for which you want a report.
A report input window opens....

  Task: naming your call center entities in the Dictionary  CentreVu CMS Administration
Running Dictionary reports3-67
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5Select Specific printer, then select the printer name on the drop-down 
list...

  Task: naming your call center entities in the Dictionary  CentreVu CMS Administration
Running Dictionary reports3-68
To run an agent group
members reportFor the agent group members report only, follow these steps:
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1Select Reports | Agent Group Members.
The Agent Groups input window opens....

  Task: running, printing, exiting, and restarting a report  CentreVu CMS Administration
4-1
4 Task: running, printing, exiting, 
and restarting a report
............................................................................................................................................................................................................................................................Overview
PurposeIn this task you will find the following procedures:
• Running a report
• Printing a...

  Task: running, printing, exiting, and restarting a report  CentreVu CMS Administration
Running a report4-2
............................................................................................................................................................................................................................................................Running a report...

  Task: running, printing, exiting, and restarting a report  CentreVu CMS Administration
Printing a report4-3
............................................................................................................................................................................................................................................................Printing a report...

  Task: running, printing, exiting, and restarting a report  CentreVu CMS Administration
Setting up a report page4-4
............................................................................................................................................................................................................................................................Setting up a report page...

  Task: running, printing, exiting, and restarting a report  CentreVu CMS Administration
Setting up a report page4-5
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5In the Page Setup window, set the Margin, Page Numbers, and Box 
Around Tables (report grids) and select OK.
END OF...

  Task: running, printing, exiting, and restarting a report  CentreVu CMS Administration
Exiting and restarting a report4-6
............................................................................................................................................................................................................................................................Exiting and restarting a report
Steps to exit a reportFrom the controller window, do one of the following:
• Double-click System.
•...