Lucent Technologies Centrevu Cms Administration Guide

  Task: automating your activities with scripting  CentreVu CMS Administration
Scripting the export of report output5-9
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4Save the script by following the steps under “Using Save as Script.”
Executing the script runs the report with your current inputs, exports 
the data, and exits the report.
END OF...

  Task: automating your activities with scripting  CentreVu CMS Administration
Scripting a report saved as HTML5-10
............................................................................................................................................................................................................................................................Scripting a report saved as HTML
OverviewUse these steps to create a script that saves a report as an HTML file....

  Task: automating your activities with scripting  CentreVu CMS Administration
Scripting a report saved as HTML5-11
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3Save the script using the steps under “Saving as Script.”
Executing the script runs the report with your current inputs, saves the 
report as HTML, and exits the report.
END OF...

  Task: automating your activities with scripting  CentreVu CMS Administration
Scripting windows and actions5-12
............................................................................................................................................................................................................................................................Scripting windows and actions
OverviewUse these steps to create a script for one of the following:
• The input window for Dictionary,...

  Task: automating your activities with scripting  CentreVu CMS Administration
Scripting windows and actions5-13
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3Complete the Save as Script window. Executing the script takes you to 
the window for the action you selected.
The Save as Script window closes and the selector window remains 
open.
END OF...

  Task: automating your activities with scripting  CentreVu CMS Administration
Scripting windows and actions5-14
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5Select OK.
The Save as Script window opens. The file type is set to Automatic but 
can be changed.
If you select Cancel, you return to the input window without saving an 
action....

  Task: automating your activities with scripting  CentreVu CMS Administration
Task reference5-15
............................................................................................................................................................................................................................................................Task reference
• You must purchase a scheduling package if you want to schedule 
your scripts to run at a specific or later time.
• You are limited to a...

  Task: automating your activities with scripting  CentreVu CMS Administration
Task reference5-16 

  Task: administering call center agents  CentreVu CMS Administration
6-1
6 Task: administering call center 
agents
............................................................................................................................................................................................................................................................Overview
PurposeIn this task, you will find the following procedures:
• Starting an agent trace
• Listing agents traced
• Changing agent...

  Task: administering call center agents  CentreVu CMS Administration
6-2
• To view a list of agents traced, you need read permission for the 
Agent Administration command. 
• To run a Split Members report, you need read permission for the  
Agent Administration command and for all splits affected by the 
report.
Use the procedures that follow to administer call center agents. These 
procedures include instructions for administering agents with and 
without Expert Agent Selection (EAS) and Call Vectoring...