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Lucent Technologies Centrevu Cms Administration Guide
Lucent Technologies Centrevu Cms Administration Guide
Here you can view all the pages of manual Lucent Technologies Centrevu Cms Administration Guide. The Lucent Technologies manuals for Communications System are available online for free. You can easily download all the documents as PDF.
Page 181
Task: administering your call center CentreVu CMS Administration Adding, deleting, or changing split/skill call profiles7-9 ............................................................................................................................................................................................................................................................Adding, deleting, or changing split/skill call profiles PrerequisitesYou can set each of the first nine service level increments...
Page 182
Task: administering your call center CentreVu CMS Administration Adding, deleting, or changing split/skill call profiles7-10 ........................................................................................................................................................................... 4In the Acceptable service level field, type the number of seconds that are acceptable for an ACD call to wait before connecting to an agent. The acceptable service level must be the same as the service...
Page 183
Task: administering your call center CentreVu CMS Administration Viewing trunk group assignments7-11 ............................................................................................................................................................................................................................................................Viewing trunk group assignments Prerequisites • DID trunk groups are not assigned to VDNs or splits because the central office passes VDN digits or...
Page 184
Task: administering your call center CentreVu CMS Administration Viewing trunk group assignments7-12 ........................................................................................................................................................................... 4Select VDN as the object to search for. Type the number or name (these must first be assigned in the Dictionary) of the VDN whose assigned trunk groups you want to view, or select the number or name on the drop-down list, or...
Page 185
Task: administering your call center CentreVu CMS Administration Running a trunk group members report7-13 ............................................................................................................................................................................................................................................................Running a trunk group members report...
Page 186
Task: administering your call center CentreVu CMS Administration Running a trunk group members report7-14 An example of a Trunk Group Members report is shown below. The report lists the selected trunk groups in numerical order, each trunk groups assigned name, and the equipment location of each trunk in the trunk group. If the trunk group does not have an assigned name, the Trunk Group Name field shows the trunk group number. If the trunk group has no trunks assigned to it, the equipment location...
Page 187
Task: administering your call center CentreVu CMS Administration Running a trunk group members report7-15 Reference You cannot create a custom report from the trunk group members report.
Page 188
Task: administering your call center CentreVu CMS Administration Changing VDN-to-vector assignments7-16 ............................................................................................................................................................................................................................................................Changing VDN-to-vector assignments Prerequisites • You can assign multiple VDNs to a single vector, but you cannot assign a VDN to more than one...
Page 189
Task: administering your call center CentreVu CMS Administration Changing VDN-to-vector assignments7-17 The VDN Assignments input window opens. ........................................................................................................................................................................... 3In the VDNs field, type the numbers or names (these must first be assigned in the Dictionary) of the VDNs you want to reassign, or select the numbers or names on the drop-down list, or...
Page 190
Task: administering your call center CentreVu CMS Administration Changing VDN-to-vector assignments7-18 Reference • You can script the VDN Assignments window and schedule the script. See “Task: automating your activities with scripting” for more information. • You can schedule VDN assignment changes on a timetable. This is useful if you want to make assignments during off-hours. See “Task: using timetables and shortcuts” for more information.