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Lucent Technologies Centrevu Cms Administration Guide
Lucent Technologies Centrevu Cms Administration Guide
Here you can view all the pages of manual Lucent Technologies Centrevu Cms Administration Guide. The Lucent Technologies manuals for Communications System are available online for free. You can easily download all the documents as PDF.
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Task: administering exceptions CentreVu CMS Administration Administering VDN exceptions8-25 Reference CentreVu CMS begins checking when a call connects to the VDN and ends when the call is disconnected, sent to another VDN, sent to an external destination, or transferred. The call remains connected to the VDN if: • The call routes to another vector (by the JRWRYHFWRU step). • The call is sent (by a URXWHWR or DGMXQFWURXWLQJ step) to an extension (other than a VDN) internal to the local...
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Task: administering exceptions CentreVu CMS Administration Administering vector exceptions8-26 ............................................................................................................................................................................................................................................................Administering vector exceptions...
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Task: administering exceptions CentreVu CMS Administration Administering vector exceptions8-27 ........................................................................................................................................................................... 4In the Vectors box, do one of the following: • Type the information. • Select the information on the list of previously used items. • Click the Browse button to select the information in a browse window....
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Task: administering exceptions CentreVu CMS Administration Administering vector exceptions8-28 Reference Calls may generate some exceptions for a vector, even after the vector has given routing control to the adjunct by an DGMXQFWURXWLQJ command. With adjunct routing, exceptions may occur because a call is tracked in the vector until: • a call rings at an agent • the caller abandons • the call is routed to another vector • the call is routed to another VDN • the call is routed to an...
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Task: administering exceptions CentreVu CMS Administration Administering vector exceptions8-29 Exceptions checking begins when a call enters the vector and ends when the call connects to an agent, is abandoned, or is routed to another destination. Some exception types need an appropriate step in the vector. For example, to get exceptions on unsuccessful Look Ahead Interflow attempts, the vector must have at least one URXWHWR step that routes calls to a remote switch.
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Task: administering exceptions CentreVu CMS Administration Running an agent exceptions report8-30 ............................................................................................................................................................................................................................................................Running an agent exceptions report OverviewUse the agent exceptions report to see exceptions made in the past for the agents you select for the report. For...
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Task: administering exceptions CentreVu CMS Administration Running an agent exceptions report8-31 ........................................................................................................................................................................... 3Select Reports | Agent Exceptions. The Agent Exceptions input window opens....
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Task: administering exceptions CentreVu CMS Administration Running an agent exceptions report8-32 ........................................................................................................................................................................... 5In the Split/Skill field, type the name or number (these must first be assigned in the Dictionary) of the split/skill for which you want to run the report, or select the name or number on the drop-down list, or click the Browse...
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Task: administering exceptions CentreVu CMS Administration Running an agent exceptions report8-33 An example of an agent exceptions report is shown below. END OF STEPS...........................................................................................................................................................................
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Task: administering exceptions CentreVu CMS Administration Running a data collection report8-34 ............................................................................................................................................................................................................................................................Running a data collection report OverviewUse the data collection report to see any event that affects data collection. This includes starting or stopping...