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Lucent Technologies Centrevu Cms Administration Guide
Lucent Technologies Centrevu Cms Administration Guide
Here you can view all the pages of manual Lucent Technologies Centrevu Cms Administration Guide. The Lucent Technologies manuals for Communications System are available online for free. You can easily download all the documents as PDF.
Page 241
Task: administering exceptions CentreVu CMS Administration Running a VDN exceptions report8-45 The VDN Exceptions input window opens. ........................................................................................................................................................................... 4In the Date field, type the date for which you want to run the report, or select the date on the drop-down list, or click the Browse button.Use MM/DD/YY format (for example, 07/11/1999) or a day...
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Task: administering exceptions CentreVu CMS Administration Running a VDN exceptions report8-46 ........................................................................................................................................................................... 6In the Order by field, type the time to list exceptions according to the time the exceptions were made, or select the time on the drop-down list, or click the Browse button. Type VDN or Vector to list exceptions numerically by VDN or...
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Task: administering exceptions CentreVu CMS Administration Running a vector exceptions report8-47 ............................................................................................................................................................................................................................................................Running a vector exceptions report OverviewUse the vector exceptions report to see exceptions made in the past for the vectors you select for the report....
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Task: administering exceptions CentreVu CMS Administration Running a vector exceptions report8-48 The Vector Exceptions input window opens. ........................................................................................................................................................................... 4In the Date field, type the date for which you want to run the report. Use MM/DD/YY format (for example, 07/11/1999) or a day relative to today (for example, 0 for today, -1 for yesterday, or...
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Task: administering exceptions CentreVu CMS Administration Running a vector exceptions report8-49 ........................................................................................................................................................................... 7In the Exceptions field, select the exceptions you want to include in the report. Clear the check box for an exception if you do not want to include that exception in the report....
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Task: administering exceptions CentreVu CMS Administration Task reference8-50 ............................................................................................................................................................................................................................................................Task reference An exception can be one of three types: peg count, agent timed, or other timed exceptions. Peg count exceptionsA peg count exception occurs when within the...
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Task: administering exceptions CentreVu CMS Administration Task reference8-51 can wait in the queue for 20 seconds. An exception occurs if, within an interval, more than three calls wait in the queue longer than 20 seconds. Timed occurrence boundaries for Other Timed Exceptions apply to ACD activity within the last interval. At the beginning of the next interval, the occurrence count for any timed exception type (except for agent timed exceptions) is cleared and starts again from zero. However,...
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Task: administering exceptions CentreVu CMS Administration Reference: interactions with other commands8-52 ............................................................................................................................................................................................................................................................Reference: interactions with other commands Data storage allocation • CentreVu CMS can store up to 2000 exception records of each type, except...
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Task: administering exceptions CentreVu CMS Administration Reference: interactions with other commands8-53 Custom/designer reports • You can create custom exception reports, or reports that combine exceptions data with regular historical data, from the Custom Reports menu. • For more information on creating custom reports, see CentreVu CMS R3V5 Custom Reports 585-215-822 and CentreVu Report Designer Version 6 User Guide585-215-859 . ScriptingYou can schedule exceptions administration and...
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Task: administering exceptions CentreVu CMS Administration Reference: real-time exceptions log8-54 ............................................................................................................................................................................................................................................................Reference: real-time exceptions log How to use the real-time exceptions logTo view the real-time exception log, from the controller window select Tools |...