Lucent Technologies Centrevu Cms Administration Guide

  Task: administering exceptions  CentreVu CMS Administration
Reference: real-time exceptions log8-55
• Information about an activity that has fallen outside of the 
exception conditions you set. Thus, for a peg count exception, the 
exception record shows the occurrence threshold you set, even 
though the number of occurrences may be substantially greater. 
For a timed exception, the exception record shows the time limit 
you set, not the actual duration of an occurrence. 
• The real-time exceptions log...

  Task: administering exceptions  CentreVu CMS Administration
Task reference: reports8-56
............................................................................................................................................................................................................................................................Task reference: reports
• The Audio Difficulty exception, found in the Trunk Group 
Exceptions selection of the Reports menu, is always provided for 
all switches that...

  Task: assigning user permissions  CentreVu CMS Administration
9-1
9 Task: assigning user permissions
............................................................................................................................................................................................................................................................Overview
PurposeIn this task you will find the following procedures:
• Assigning user data
• Viewing, assigning, deleting, or changing ACD access
•...

  Task: assigning user permissions  CentreVu CMS Administration
9-2
 
For example:
You can give users any access permissions you consider necessary. 
However, if you give a user write permission to the User Permissions 
window, that user can change access permissions for any user at any 
time.
If your call 
center has 
one split 
called. . . And assigned 
to it. . . The split 1 supervisor has 
read/write permissions for. . .
Split 1 Trunk groups 22 
and 23Split 1, trunk groups 22 and 23
Dictionary and...

  Task: assigning user permissions  CentreVu CMS Administration
Assigning user data9-3
............................................................................................................................................................................................................................................................Assigning user data
OverviewYou must assign user data before you can assign ACD, feature, split/
skill, trunk group, vector, or VDN access permissions. User data...

  Task: assigning user permissions  CentreVu CMS Administration
Assigning user data9-4
...........................................................................................................................................................................
3Select User Permissions | Operations | User Data.
The User Permissions User Data input window opens....

  Task: assigning user permissions  CentreVu CMS Administration
Assigning user data9-5
...........................................................................................................................................................................
7Under Login type, select Normal user if the user does not have access 
(by default) to system setup, user permissions, and Forecast (if 
purchased); select Administrator if the user has access (by default) to all 
parts of 
CentreVu CMS....

  Task: assigning user permissions  CentreVu CMS Administration
Assigning user data9-6
• Do not allow users to share the same login ID because this quickly 
consumes Solaris system resources. This also applies to one 
person logging in at multiple terminals using the same login ID. 
User messages
• If a users login ACD is removed and the user tries to log into 
CentreVu CMS, an acknowledgement tells the user either to 
contact the 
CentreVu CMS administrator or to change the login 
ACD. 
• If you try to...

  Task: assigning user permissions  CentreVu CMS Administration
Assigning user data9-7
Reports and timetables
• You can refresh or update real-time reports from every 3 to every 
600 seconds. Before a 
CentreVu CMS user can display a real-
time report, you must set a minimum refresh rate for the user. The 
default is 15 seconds greater than the number of seconds set as the 
minimum refresh rate.  
• You can put the User Data window on a timetable. See “Using 
timetables and shorcuts” for more...

  Task: assigning user permissions  CentreVu CMS Administration
Assigning user data9-8
Only the following characters are allowed in login IDs:
 ! #$& `( ) *+ ,- . /
012 34567 89: ; < =>? @
A 
BCDE F  
GHI J K 
LMNOP  
Q
R STUVW 
XYZ [ \  ] ^ _ `
abcd efghi jklmn opq
rstu vwxyz {| }~