Lucent Technologies Centrevu Cms Administration Guide

  Task: viewing and changing system setup values  CentreVu CMS Administration
Archiving data in the historical database10-21
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5In the Date field, type the date (MM/DD/YY) for which you want the 
data summarized.
Use the following as a guide:
• A daily summary consists of a partial day. Daily summaries must 
be complete for each day of...

  Task: viewing and changing system setup values  CentreVu CMS Administration
Archiving data in the historical database10-22
• “Archiver started” displays on the status line for the first request 
and “Archiver request submitted” displays if there is already a 
data summary in progress. 
• Scheduled daily, weekly, and monthly data summaries are queued 
with manual requests so that just one type of data summarizing 
runs at one time. 
• You cannot request a manual archive without existing data for the...

  Task: viewing and changing system setup values  CentreVu CMS Administration
Starting or stopping external applications10-23
............................................................................................................................................................................................................................................................Starting or stopping external applications
OverviewUse these steps to turn on or turn off the External Application feature, 
to...

  Task: viewing and changing system setup values  CentreVu CMS Administration
Starting or stopping external applications10-24
Reference
The status of an external application can be one of the following:
• Starting — a request to start the external application has been 
made. 
• Running — the external application has started and is still running 
after 10 seconds. 
• Stopping — a request to stop the external application has been 
made. 
• Stopped — all processes associated with the external application...

  Task: viewing and changing system setup values  CentreVu CMS Administration
Allocating storage space10-25
............................................................................................................................................................................................................................................................Allocating storage space
OverviewUse these steps to specify how much data CentreVu CMS saves and 
for how long. The amount of data and the length of...

  Task: viewing and changing system setup values  CentreVu CMS Administration
Allocating storage space10-26
The Data Storage Allocation input window opens.
This window shows the values set during installation: the maximum 
number of splits/skills, agents, trunk groups, trunks, call work codes, 
vectors, and VDNs for your system. You can allocate storage space for 
those maximums or you can change those maximums to meet the needs 
of your call center. You can also enter shift times (at least one) and the...

  Task: viewing and changing system setup values  CentreVu CMS Administration
Allocating storage space10-27
Steps to set field valuesThe following steps include only the fields that need an explanation:
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1In the # of Items field, type the number of items for splits/skills, trunk 
groups, trunks, call work codes, vectors, and VDNs for...

  Task: viewing and changing system setup values  CentreVu CMS Administration
Allocating storage space10-28
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8In the field for Number of Agent login/logout records (0–999,999), type 
the number of agent login/logout records you want to store. A record is 
generated each time an agent logs in, one record per login/logout 
session....

  Task: viewing and changing system setup values  CentreVu CMS Administration
Allocating storage space10-29
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13When you are done changing field values, do one of the following: 
• Select Modify on the  Actions menu or on the toolbar to accept 
your changes.
• Select Exit on the Actions menu or on the toolbar to exit the 
window without...

  Task: viewing and changing system setup values  CentreVu CMS Administration
Allocating storage space10-30
Assuming that free space is available, the maximum storage 
capabilities are: 
• Intrahour storage: 62 days
• Daily storage: five years (1,825 days)
• Weekly/monthly storage: 10 years (520 weeks/120 months)
Understand implications
The length of the intrahour interval affects how much disk space is 
needed to store the days of intrahour data. For example, if you set your 
intrahour interval to be 15...