Lucent Technologies Centrevu Cms Administration Guide

  Task: maintaining CentreVu® CMS  CentreVu CMS Administration
Running a restore11-27
The Restore Data input window opens. The Status field shows the 
status of the current or most recent restore; the Errors field shows any 
errors found in the restore.
...........................................................................................................................................................................
2In the Device name field, type the name of the device from which/to 
which you are...

  Task: maintaining CentreVu® CMS  CentreVu CMS Administration
Running a restore11-28
...........................................................................................................................................................................
5In the Tables to restore field, select the check boxes for the INFORMIX 
tables for which you want to restore data. 
• The table name field shows the designated name of the 
INFORMIX table. 
• The Description field shows the type of data in the...

  Task: maintaining CentreVu® CMS  CentreVu CMS Administration
Running a restore11-29
The Restore Data input window opens. The Status field shows the 
status of the current or most recent restore; the Errors field shows any 
errors found in the restore.
...........................................................................................................................................................................
2In the Device name field, type the name of the device from which/to 
which you are...

  Task: maintaining CentreVu® CMS  CentreVu CMS Administration
Running a restore11-30
Note: the start/stop date fields for this procedure only accept a two–
digit year.
END OF STEPS........................................................................................................................................................................... 

  Task: maintaining CentreVu® CMS  CentreVu CMS Administration
Using the maintenance error log11-31
............................................................................................................................................................................................................................................................Using the maintenance error log
OverviewThe maintenance error log helps you (and Lucent Services) resolve 
system problems. This log displays a chronological...

  Task: maintaining CentreVu® CMS  CentreVu CMS Administration
Using the maintenance error log11-32
...........................................................................................................................................................................
3In the ACD field, type or select the name or number of the ACD for 
which you want to view the maintenance error log....

  Task: maintaining CentreVu® CMS  CentreVu CMS Administration
Using the maintenance error log11-33
• You can use the maintenance error log to get the status of the 
Forecast manager. 
•  You can use the maintenance error log to get the status of backups 
and/or archiving that completed without a Backup/Archiving 
Status window open.  

  Task: maintaining CentreVu® CMS  CentreVu CMS Administration
Using the maintenance error log11-34
Maintenance error codes and related messages are listed by error code 
number. Each message is followed by a explanation of why the error 
occurred and how to fix it:
Error 
codeMessage/reason/action
500
81,;HUURURQ23(1ILOH
Reason — This error is logged when a  has been done 
on a timetable and the timetable is unable to write the 
changes.
505  81,;HUURURQ:5,7(ILOH)LOHV\VWHPPD\EH...

  Task: maintaining CentreVu® CMS  CentreVu CMS Administration
Task reference11-35
............................................................................................................................................................................................................................................................Task reference
Backup strategyUse the information that follows to develop a backup strategy 
appropriate to your call center.
Kinds of backups
• CMSADM: backs up Solaris...

  Task: maintaining CentreVu® CMS  CentreVu CMS Administration
Reference: full backup11-36
............................................................................................................................................................................................................................................................Reference: full backup
PurposeA full backup includes all the data in the CentreVu CMS database 
tables (historical data, dictionary, permissions, etc.). It is...