Lucent Technologies Centrevu Cms Administration Guide

  Task: viewing and changing system setup values  CentreVu CMS Administration
Setting storage intervals10-41
It is time-consuming...
If you change your storage intervals, be aware that it is very time-
consuming to change storage intervals for all the data that is being 
collected. 
Allocate enough space
If you change storage intervals, you may need to adjust the location of 
CentreVu CMS files or reduce the length of time you store data. The 
Free Space Allocation  window shows the amount of free space...

  Task: viewing and changing system setup values  CentreVu CMS Administration
Viewing switch setup data10-42
............................................................................................................................................................................................................................................................Viewing switch setup data
OverviewUse these steps to view the switch setup values that were set during 
installation:
• Switch type 
• Switch...

  Task: viewing and changing system setup values  CentreVu CMS Administration
Viewing switch setup data10-43
The Switch Setup input window opens.
...........................................................................................................................................................................
3In the ACDs field, type the names or numbers of the ACDs for which 
you want information....

  Task: viewing and changing system setup values  CentreVu CMS Administration
Viewing switch setup data10-44
• The switch features (shows the purchased DEFINITY ECS 
features that affect 
CentreVu CMS data: Call Vectoring, Call 
Prompting, and EAS)
END OF STEPS...........................................................................................................................................................................
ReferenceTo display an ACD name in the Switch Setup window, you must first...

  Task: maintaining CentreVu® CMS  CentreVu CMS Administration
11-1
11 Task: maintaining CentreVu
®
 
CMS
............................................................................................................................................................................................................................................................Overview
PurposeUse the procedures that follow to maintain CentreVu CMS. 
Maintenance consists of routine tasks such as backing up data, 
checking the...

  Task: maintaining CentreVu® CMS  CentreVu CMS Administration
11-2
• To view the Archiving Status window, you need read permission 
for the Maintenance  command. 
• To do any of the maintenance procedures, you need write 
permission for the Maintenance command.
• To list devices, you need read-only permission.
• To view the Connection Status window, you need read permission 
for the Maintenance command.
• To view printer administration, you need read permission for the 
Maintenance command.
• To add,...

  Task: maintaining CentreVu® CMS  CentreVu CMS Administration
Viewing ACD status11-3
............................................................................................................................................................................................................................................................Viewing ACD status
OverviewThe ACD Status window displays information about the current ACD 
selected in the window, including the number of splits or skills, agents...

  Task: maintaining CentreVu® CMS  CentreVu CMS Administration
Viewing ACD status11-4
If your switch does not have EAS, the ACD Status window looks like 
this: 

  Task: maintaining CentreVu® CMS  CentreVu CMS Administration
Viewing ACD status11-5
If your switch has EAS, the ACD Status window looks like this:
END OF STEPS...........................................................................................................................................................................
Reference 
For actions with EAS, note the following field descriptions:
• Skills: skills measured by 
CentreVu CMS
• Skill members in use: agent/skill pairs logged in at the...

  Task: maintaining CentreVu® CMS  CentreVu CMS Administration
Viewing ACD status11-6
For actions without EAS, note the following field descriptions
•
CentreVu CMS is measuring: the current value of each of the 
following items
• Splits: splits measured by 
CentreVu CMS
• Total split members: agent/split pairs logged in at the time the 
ACD Status window was open
• Trunk groups: trunk groups measured by 
CentreVu CMS
• Trunks: trunks measured by 
CentreVu CMS; unmeasured trunks 
are not included
• VDNs:...