Lucent Technologies Centrevu Cms Administration Guide

  Task: maintaining CentreVu® CMS  CentreVu CMS Administration
Reference: incremental backup11-37
............................................................................................................................................................................................................................................................Reference: incremental backup 
PurposeAn incremental backup includes new CentreVu CMS historical data 
since the previous full or incremental backup....

  Task: maintaining CentreVu® CMS  CentreVu CMS Administration
Reference: incremental backup11-38
Set up a scheduleThe next table shows how the tapes that were allocated for full and 
incremental backups are rotated over a two-week period. Notice that 
the extra tapes alternate with regular tapes from week to week so the 
same tapes are not used every time.
Week 1 Tues
 
Incremental
 
Use tape 1
 
Set 1Thurs
 
Incremental
 
Use tape 2
 
Set 1Sat
 
Full
 
Use tape 3
 
 Set 2 (2 tapes)
Week 2 Tues...

  Task: maintaining CentreVu® CMS  CentreVu CMS Administration
Reference: complex backup11-39
............................................................................................................................................................................................................................................................Reference: complex backup
PurposeYou may need a different combination of incremental and full backups 
to meet the needs of your call center. This is called a...

  Task: maintaining CentreVu® CMS  CentreVu CMS Administration
Reference: complex backup11-40
Set up a scheduleThe next table shows how the tapes that were allocated for complex 
backups are rotated over a two-week period. Notice that the extra tapes 
alternate with regular tapes from week to week so the same tapes are 
not used every time.
Week 1 Week 2
Monday
Incremental
Use tape 1 from Set 1Monday
Incremental
Use tape 1 from Set 2
Tuesday
Incremental
Use tape 2 from Set 1Tuesday
Incremental
Use tape 2...

  Task: maintaining CentreVu® CMS  CentreVu CMS Administration
Reference: recovery kit11-41
............................................................................................................................................................................................................................................................Reference: recovery kit
PurposeThe recovery kit consists of the backup media that the Lucent Services 
organization needs to restore service to your system when...

  Task: maintaining CentreVu® CMS  CentreVu CMS Administration
Reference: recovery kit11-42
– Runtime Enhanced SQL (ESQL) 9.14
– International Language Supplement (ILS) 2.11
• Solaris 4.2 (contained on the Solaris Easy Access Server 2.0 CD)
• Solaris patches
• CMS Supplemental Services
•CMS Software
• CMS patches
• CMS Open Database Connectivity (ODBC) (optional)
• Visual Vectors Server software (optional) 

  Task: maintaining CentreVu® CMS  CentreVu CMS Administration
Reference: labeling the backup volume11-43
............................................................................................................................................................................................................................................................Reference: labeling the backup volume
PurposeAfter a successful backup, the computer automatically labels your 
backup volumes. In addition:
•
CentreVu...

  Task: maintaining CentreVu® CMS  CentreVu CMS Administration
Reference: labeling the backup volume11-44
How to interpret backup
informationDecode backup information as follows.
Part # Code Meaning
1 CMS System name
2 NNNNNN Year, month and day of the backup, in the 
form yymmdd 
3 NN Number of backups for this day 
4 LLL Type of data backed up:
•A for both ACD-specific administration 
data and historical data
•C for custom data
•H for historical data
•L for local system administration data
•M for...

  Task: maintaining CentreVu® CMS  CentreVu CMS Administration
Reference: results of daily, weekly, and monthly data summaries11-45
............................................................................................................................................................................................................................................................Reference: results of daily, weekly, and monthly data summaries
The results of daily, weekly, and monthly data summaries are...

  Task: maintaining CentreVu® CMS  CentreVu CMS Administration
Reference: results of daily, weekly, and monthly data summaries11-46