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Lucent Technologies Centrevu Cms Administration Guide
Lucent Technologies Centrevu Cms Administration Guide
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Task: maintaining CentreVu® CMS CentreVu CMS Administration Reference: incremental backup11-37 ............................................................................................................................................................................................................................................................Reference: incremental backup PurposeAn incremental backup includes new CentreVu CMS historical data since the previous full or incremental backup. Incremental backups may be a more efficient and less time-consuming way to back up your CentreVu CMS data when a full maintenance backup needs more than one tape. But note that you must run a full backup before your first incremental backup. Allocate tapesIt is strongly recommended that you have an appropriate number of extra tapes to rotate your tapes each week. In the following example, you need two sets of four tapes so you can rotate the set of tapes between the full backup and the incremental backups. In this example, time constraints and personnel prevent the call center from doing a full backup more than once a week, but the call center wants to preserve the data in between full backups with incremental backups during the week. Backup type Day Regular tapes Extra tapes Full Saturday The full backup contains all the CentreVu CMS data.22 Incremental Tuesday The Tuesday incremental backup contains all the new data since the Saturday backup. 1 (Set 1) 1 (Set 1) Incremental Thursday The Thursday incremental backup contains all the new data since the Tuesday backup. 1 (Set 2) 1 (Set 2)
Task: maintaining CentreVu® CMS CentreVu CMS Administration Reference: incremental backup11-38 Set up a scheduleThe next table shows how the tapes that were allocated for full and incremental backups are rotated over a two-week period. Notice that the extra tapes alternate with regular tapes from week to week so the same tapes are not used every time. Week 1 Tues Incremental Use tape 1 Set 1Thurs Incremental Use tape 2 Set 1Sat Full Use tape 3 Set 2 (2 tapes) Week 2 Tues Incremental Use tape 1 Set 2Thurs Incremental Use tape 2 Set 2Sat Full Use tape 3 Set 2 (2 tapes)
Task: maintaining CentreVu® CMS CentreVu CMS Administration Reference: complex backup11-39 ............................................................................................................................................................................................................................................................Reference: complex backup PurposeYou may need a different combination of incremental and full backups to meet the needs of your call center. This is called a complex backup. Use at least two sets of backup tapes when running a complex backup. Important! If at any time an incremental tape is damaged, run a full backup immediately. If an incremental backup fails, fix the failure and run another incremental backup. Allocate tapesIn the next example, the call center does a full backup only every two weeks on a Saturday, with incremental backups done Monday through Friday. A full backup could need more than three tapes. Backup type Day Tapes needed Extra tapes Full Saturday The full backup contains all the CentreVu CMS data. 33 Incremental Monday The Monday incremental backup contains all new data since the Saturday backup, including Sundays and Mondays data (backup ran at 1 AM Tuesday morning). 1 tape for Set 1 1 tape for Set 22 Incremental Tuesday The Tuesday incremental backup contains all new data since the Monday backup. 1 tape for Set 1 1 tape for Set 22 Incremental Wednesday The Wednesday incremental backup contains all new data since the Tuesday backup.1 tape for Set 1 1 tape for Set 22 Incremental Thursday The Thursday incremental backup contains all new data since the Wednesday backup.1 tape for Set 1 1 tape for Set 2 2 Incremental Friday The Friday incremental backup contains all new data since the Thursday backup.1 tape for Set 1 1 tape for Set 22
Task: maintaining CentreVu® CMS CentreVu CMS Administration Reference: complex backup11-40 Set up a scheduleThe next table shows how the tapes that were allocated for complex backups are rotated over a two-week period. Notice that the extra tapes alternate with regular tapes from week to week so the same tapes are not used every time. Week 1 Week 2 Monday Incremental Use tape 1 from Set 1Monday Incremental Use tape 1 from Set 2 Tuesday Incremental Use tape 2 from Set 1Tuesday Incremental Use tape 2 from Set 2 Wednesday Incremental Use tape 3 from Set 1Wednesday Incremental Use tape 3 from Set 2 Thursday Incremental Use tape 4 from Set 1Thursday Incremental Use tape 4 from Set 2 Friday Incremental Use tape 5 from Set 1Friday Incremental Use tape 5 from Set 2 Saturday Saturday Full Use 3 tapes from Set 3 Sunday Sunday
Task: maintaining CentreVu® CMS CentreVu CMS Administration Reference: recovery kit11-41 ............................................................................................................................................................................................................................................................Reference: recovery kit PurposeThe recovery kit consists of the backup media that the Lucent Services organization needs to restore service to your system when problems occur. How to use the recovery kitStore this kit in a secure location to minimize the time your system is out of service. Note the contents of the kit: • Latest FPVDGP file system backup tapes (before and after an upgrade or the routinely run FPVDGP backup) • Latest full maintenance backup tapes, plus all incremental backup tapes since the latest full backup • Patching CDs and tapes. Software shipped with CentreVu CMSA number of software packages are shipped with your CentreVu CMS. It is recommended that you store this software with the recovery kit. CMS requires the following software packages (optional packages are noted): • Solaris7 operating system (Hardware: 3/99 version) • Sun Validation Test Suite (VTS) 3.1 • High-Speed serial Interface/Sbus (HSI/S) (required only for Sun SPARCserver or Enterprise systems that have an HSI/S card) • High-Speed Serial Interface/PCI (HSI/P) (required only for Sun Ultra 5 systems that have an HSI/P card) • Serial Asynchronous Interface/PSI (SAI/P) drivers (required only for Sun Ultra 5 systems that have an SAI/P card) • Aurora Ports Card drivers (required only for Sun SPARCserver systems that have an SBus multiport card) • Bay Networks Annex R10.0B (required only for systems using Network Terminal Server [NTS]) • Solstice for Server Connect X.25 Version 9.1 drivers (required only for systems using an X.25 link to a switch) • INFORMIX – Structured Query Language (SQL) 7.20 (optional) – Standard Engine (SE) 7.22
Task: maintaining CentreVu® CMS CentreVu CMS Administration Reference: recovery kit11-42 – Runtime Enhanced SQL (ESQL) 9.14 – International Language Supplement (ILS) 2.11 • Solaris 4.2 (contained on the Solaris Easy Access Server 2.0 CD) • Solaris patches • CMS Supplemental Services •CMS Software • CMS patches • CMS Open Database Connectivity (ODBC) (optional) • Visual Vectors Server software (optional)
Task: maintaining CentreVu® CMS CentreVu CMS Administration Reference: labeling the backup volume11-43 ............................................................................................................................................................................................................................................................Reference: labeling the backup volume PurposeAfter a successful backup, the computer automatically labels your backup volumes. In addition: • CentreVu CMS provides the backup information in the final Acknowledgment window or, if the backup was scheduled on a timetable, in the maintenance error log. • The Acknowledgment window tells you when a backup can write to any tape (except tapes used in the most recent backup). • You should have the appropriate number of tapes for the backup. When you run a manual backup (not from a timetable), you get an acknowledgment in the Back Up Data window that tells you the number of tapes needed for a full backup. (Incremental backups should fit on one tape so no estimate is needed.) • Backup tapes can wear out. Be sure to refresh your supply of backup tapes at appropriate intervals. For more information, see the documentation that came with your backup tapes. Backup information format &0611111111////11/11 _______
Task: maintaining CentreVu® CMS CentreVu CMS Administration Reference: labeling the backup volume11-44 How to interpret backup informationDecode backup information as follows. Part # Code Meaning 1 CMS System name 2 NNNNNN Year, month and day of the backup, in the form yymmdd 3 NN Number of backups for this day 4 LLL Type of data backed up: •A for both ACD-specific administration data and historical data •C for custom data •H for historical data •L for local system administration data •M for ACD-specific administration data •S for CMS system data •X for no backup In the second position, an “S” appears if system data was backed up or an “X” displays if system data was not backed up. An “L” appears if local system is backed up. In the third position, an “H”, “M”, “ A”, or “X” displays. In the fourth position, a “C” or “X” displays. Any combination of letters identifying the type of backup may display. 5 NN Number of the ACD (00 means All ACDs was selected on the Back Up window) 6 L Backup mode (F for Full, I for Incremental) 7 NN The tape number in the backup series (for this backup only)
Task: maintaining CentreVu® CMS CentreVu CMS Administration Reference: results of daily, weekly, and monthly data summaries11-45 ............................................................................................................................................................................................................................................................Reference: results of daily, weekly, and monthly data summaries The results of daily, weekly, and monthly data summaries are written to the maintenance error log. You can use the log to see when the summaries ran and whether or not they were successful.
Task: maintaining CentreVu® CMS CentreVu CMS Administration Reference: results of daily, weekly, and monthly data summaries11-46