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Lucent Technologies Centrevu Cms Administration Guide
Lucent Technologies Centrevu Cms Administration Guide
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Task: naming your call center entities in the Dictionary CentreVu CMS Administration Running Dictionary reports3-65 ............................................................................................................................................................................................................................................................Running Dictionary reports OverviewYou can generate a report on most sections of the Dictionary. You can have sections of the Dictionary printed, sent to a file, or displayed. StepsTo display or print a report on one of the Dictionary items listed on the Reports tab: ........................................................................................................................................................................... 1From the controller window, select Commands | Dictionary or select Dictionary on the toolbar. The Dictionary selector window opens. ........................................................................................................................................................................... 2Select the Reports tab. The Reports selector window opens.
Task: naming your call center entities in the Dictionary CentreVu CMS Administration Running Dictionary reports3-66 ........................................................................................................................................................................... 3Double-click the Dictionary item for which you want a report. A report input window opens. ........................................................................................................................................................................... 4Under Destination, select View Reports on screen or Print Report on. To send the report to your screen or to the default printer, select OK. To send the report to a printer other than the default printer in the report input window, select Print Report and select the printer icon. The Print Setup window opens.
Task: naming your call center entities in the Dictionary CentreVu CMS Administration Running Dictionary reports3-67 ........................................................................................................................................................................... 5Select Specific printer, then select the printer name on the drop-down list ........................................................................................................................................................................... 6Change any other printer parameters, such as Orientation, Paper, or Network, if you want. Select Options to select more printer parameters or select OK to save your changes. ........................................................................................................................................................................... 7On the Actions menu, select Add to add your changes to the Dictionary. END OF STEPS........................................................................................................................................................................... Results If you chose Print Report on a printer, the report is sent to the printer. If you chose View Report on screen, an output window opens.
Task: naming your call center entities in the Dictionary CentreVu CMS Administration Running Dictionary reports3-68 To run an agent group members reportFor the agent group members report only, follow these steps: ........................................................................................................................................................................... 1Select Reports | Agent Group Members. The Agent Groups input window opens. ........................................................................................................................................................................... 2In the Agent group name box, type the name of the agent group for which you want to run the report. The name must first be assigned in the Dictionary. ........................................................................................................................................................................... 3Type the information requested. ........................................................................................................................................................................... 4Select the information from the list of previously used items. ........................................................................................................................................................................... 5Select Browse to view all available items for the input field and then select an item for the input field. When you select Browse, a window opens that lets you select an item for the input field. ........................................................................................................................................................................... 6Choose a report destination, and select OK. END OF STEPS........................................................................................................................................................................... Reference You can script the Reports window and schedule the script. See “Task: automating your activities with scripting” for more information.
Task: running, printing, exiting, and restarting a report CentreVu CMS Administration 4-1 4 Task: running, printing, exiting, and restarting a report ............................................................................................................................................................................................................................................................Overview PurposeIn this task you will find the following procedures: • Running a report • Printing a report • Setting up a report page • Exiting and restarting a report Use the procedures that follow to run, print, exit, and restart a report.
Task: running, printing, exiting, and restarting a report CentreVu CMS Administration Running a report4-2 ............................................................................................................................................................................................................................................................Running a report Steps........................................................................................................................................................................... 1From the Reports selector window, select the report type on the Reports menu. ........................................................................................................................................................................... 2Select the ACD and select OK. The Reports input window opens. The input fields vary according to the report type. ........................................................................................................................................................................... 3Make your input and select OK to run the report. END OF STEPS...........................................................................................................................................................................
Task: running, printing, exiting, and restarting a report CentreVu CMS Administration Printing a report4-3 ............................................................................................................................................................................................................................................................Printing a report Steps........................................................................................................................................................................... 1From the Reports selector window, select the report type on the Reports menu. ........................................................................................................................................................................... 2Select the ACD and click the OK button. The Reports input window opens. The input fields vary according to the report type. ........................................................................................................................................................................... 3Select Print Setup. The Print window opens. ........................................................................................................................................................................... 4To choose a printer other than the default, select the printer you want on the Name drop-down list. ........................................................................................................................................................................... 5Select OK to print. END OF STEPS...........................................................................................................................................................................
Task: running, printing, exiting, and restarting a report CentreVu CMS Administration Setting up a report page4-4 ............................................................................................................................................................................................................................................................Setting up a report page Steps........................................................................................................................................................................... 1From the Reports selector window, select the report type on the Reports menu. ........................................................................................................................................................................... 2Select the ACD and select OK. The Reports input window opens. The input fields vary according to the report type. ........................................................................................................................................................................... 3Make your inputs and select View Report On Screen as the destination. ........................................................................................................................................................................... 4When the report is running, select Page Setup on the Reports menu. The Page Setup window opens.
Task: running, printing, exiting, and restarting a report CentreVu CMS Administration Setting up a report page4-5 ........................................................................................................................................................................... 5In the Page Setup window, set the Margin, Page Numbers, and Box Around Tables (report grids) and select OK. END OF STEPS...........................................................................................................................................................................
Task: running, printing, exiting, and restarting a report CentreVu CMS Administration Exiting and restarting a report4-6 ............................................................................................................................................................................................................................................................Exiting and restarting a report Steps to exit a reportFrom the controller window, do one of the following: • Double-click System. • Select Close on the System menu. • Select Exit on the Report menu. Steps to restart a reportTo restart a report: ........................................................................................................................................................................... 1Return to the Reports input window ........................................................................................................................................................................... 2Select Restart on the Reports menu. Note that you cannot restart work-state drill-down reports. END OF STEPS...........................................................................................................................................................................