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Lucent Technologies Centrevu Cms Administration Guide
Lucent Technologies Centrevu Cms Administration Guide
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Task: assigning user permissions CentreVu CMS Administration
Assigning user data9-8
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Task: assigning user permissions CentreVu CMS Administration
Assigning user data9-8
Only the following characters are allowed in login IDs:
! #$& `( ) *+ ,- . /
012 34567 89: ; < =>? @
A
BCDE F
GHI J K
LMNOP
Q
R STUVW
XYZ [ \ ] ^ _ `
abcd efghi jklmn opq
rstu vwxyz {| }~")
Task: assigning user permissions CentreVu CMS Administration Viewing, assigning, deleting, or changing ACD access9-9 ............................................................................................................................................................................................................................................................Viewing, assigning, deleting, or changing ACD access Steps........................................................................................................................................................................... 1On the controller window, select Tools | User Permissions. The User Permissions selector window opens. ........................................................................................................................................................................... 2Select User Permissions | ACD access.
Task: assigning user permissions CentreVu CMS Administration Viewing, assigning, deleting, or changing ACD access9-10 The User Permissions ACD Access input window opens. ........................................................................................................................................................................... 3In the User ID field, type the ID of the user whose ACD access permissions you want to add, change, or view. This field is required. ........................................................................................................................................................................... 4In the ACD field, type the ACD names or numbers that this user can access (real or pseudo), or select the names or numbers from the drop- down list, or click the Browse button. ........................................................................................................................................................................... 5Do the following: • Select the Read check box if the user will have read permission, or clear the check box if the user will not have read permission. • Select the Write check box if the user will have write permission or clear the check box if the user will not have write permission. If a user has write permission, the user also needs read permission. • Select Exceptions if the user will get exceptions notification; clear the check box if the user will not get exceptions notification. END OF STEPS...........................................................................................................................................................................
Task: assigning user permissions CentreVu CMS Administration Viewing, assigning, deleting, or changing ACD access9-11 Reference • The default permission for ACD Access is yes, which gives all users access to all ACDs (real or pseudo). • To turn off a users access permissions to an ACD (real or pseudo), delete that users permissions for the ACD instead of clearing the Read and Write check boxes (this saves disk space). Then the CentreVu CMS default of no permissions is in effect for that user for that ACD. • For each ACD, you can give users read and write permission, read without write permission, or no permission. • If you turn the ACD read/write access permission off for any user, read/write access permission for all splits/skills, trunk groups, vectors, and VDNs (if you have Call Vectoring) in that ACD is overridden by the ACD permission. • Assigning only necessary access permissions ensures the best system performance. • If you try to change access permissions for a split/skill, trunk group, vector, or VDN when the user has no access permission for the ACD, an acknowledgement tells you that the user does not have ACD access and that the change does not affect the users ACD access permissions. • If you remove a users access to his or her login ACD, you must change the users login ACD. • You can put the ACD Access window on a script. See “Task: automating your activities with scripting” for more information. • You can put the ACD Access window on a timetable. See “Task: using timetables and shortcuts” for more information.
Task: assigning user permissions CentreVu CMS Administration Viewing, assigning, deleting, or changing feature access9-12 ............................................................................................................................................................................................................................................................Viewing, assigning, deleting, or changing feature access OverviewYou cannot change or delete feature access permissions for CentreVu CMS and CentreVu Supervisor login IDs. This prevents a user with access to user permissions from mistakenly turning off access permissions to all or any part of CentreVu CMS for the CentreVu CMS administrator and/or the Lucent Services organization. However, you can create other administrator login IDs and change the permissions for those login IDs at any time. Steps........................................................................................................................................................................... 1On the controller window, select Tools | User Permissions. The User Permissions selector window opens. ........................................................................................................................................................................... 2In the ACD field, select the ACD for which you want to administer a users feature access. ........................................................................................................................................................................... 3Select User Permissions | Operations | Feature Access.
Task: assigning user permissions CentreVu CMS Administration Viewing, assigning, deleting, or changing feature access9-13 The User Permissions Feature Access input window opens. ........................................................................................................................................................................... 4In the User IDs field, type the ID of the user whose feature access permissions you want to change or view. This field is required. ........................................................................................................................................................................... 5Do the following: • In the Read field, select the check box if the user will have read permission. Clear the check box if the user will not have read permission. • In the Write field, if the user will have write permission for the features in the Features field, select the check box. If the user will not have write permission, do not select the check box. If you assign a user write permission, you must also assign the user read permission. END OF STEPS...........................................................................................................................................................................
Task: assigning user permissions CentreVu CMS Administration Viewing, assigning, deleting, or changing feature access9-14 Reference • You can put the Feature Access window on a script. See “Task: automating your activities with scripting” for more information. • You can put the Feature Access window on a timetable. See “Task: using timetables and shortcuts” for more information. • When a user has neither read nor write permission for a feature, that feature is not listed in the users menu options. • Assigning only necessary access permissions ensures the best system performance.
Task: assigning user permissions CentreVu CMS Administration Viewing, assigning, or changing main menu addition access9-15 ............................................................................................................................................................................................................................................................Viewing, assigning, or changing main menu addition access Steps........................................................................................................................................................................... 1On the controller window, select Tools | User Permissions. The User Permissions selector window opens. ........................................................................................................................................................................... 2In the ACD field, select the ACD for which you want to administer a users main menu addition access. ........................................................................................................................................................................... 3Select User Permissions | Operations | Main Menu Addition Access. The User Permissions Main Menu Addition Access input window opens. The Available Additions field shows the available main menu additions. ........................................................................................................................................................................... 4In the User IDs field, type the ID of the user whose access permissions you want to administer. This field is required.
Task: assigning user permissions CentreVu CMS Administration Viewing, assigning, or changing main menu addition access9-16 ........................................................................................................................................................................... 5In the Addition field, type the name of the menu additions that the user will or will not have access to. The name must match the menu addition name exactly. ........................................................................................................................................................................... 6If this user is to have access to the items listed in the Addition field, verify that the Access check box is selected. END OF STEPS........................................................................................................................................................................... Reference • Menu additions are accessible from CentreVu CMS depending on user permissions. • You can put the Main Menu Addition Access window on a timetable. See “Task: using timetables and shortcuts” for more information. • You can script the Main Menu Addition Access window and schedule the script. See “Task: automating your activities with scripting” for more information. • If the assigned access permission is no, this main menu item does not appear on the users CentreVu CMS main menu.
Task: assigning user permissions CentreVu CMS Administration Viewing, assigning, deleting, or changing split/skill access9-17 ............................................................................................................................................................................................................................................................Viewing, assigning, deleting, or changing split/skill access Steps........................................................................................................................................................................... 1On the controller window, select Tools | User Permissions. The User Permissions selector window opens. ........................................................................................................................................................................... 2In the ACD field, select the ACD for which you want to administer a users split/skill access. ........................................................................................................................................................................... 3Select User Permissions | Operations | Split/Skill Access. The User Permissions Split/Skill Access input window opens. ........................................................................................................................................................................... 4In the User ID field, type the ID of the user whose split/skill access permissions you want to administer. This field is required. ........................................................................................................................................................................... 5In the Splits/Skills field, type the split/skill names or numbers for which you want to add, delete, or change splits/skills access permissions. Names you want included in the report must first be assigned in the Dictionary. You can use the drop-down list, a single-value input browse window, or a multiple-value input browse window.
Task: assigning user permissions CentreVu CMS Administration Viewing, assigning, deleting, or changing split/skill access9-18 ........................................................................................................................................................................... 6Do the following: • Select the Read check box if this user will have read permission for the splits/skills; clear the check box if the user will not have read permission for the splits/skills. • Select the Write check box if the user will have write permission for the splits/skills; if the user will not have write permission, clear the check box. If you assign a user write permission, you must also assign the user read permission. ........................................................................................................................................................................... 7 Select the Exceptions check box if this user will get exceptions notification for the specified splits/skills; clear the check box if this user will not get an exceptions notification. END OF STEPS........................................................................................................................................................................... Reference • When you change a users access permissions, the change does not take effect until the user logs out and logs back in. • You get an acknowledgement if you try to change access permissions for a user who does not have the correct ACD access permissions. • For each split/skill, you can give users read and write permission, read-only permission, or no permission. • Find one and List all show only users for whom permission records have been stored. • You cannot use the or for searching in any field. • The default permissions for all splits/skills is no read and no write permission. However, CentreVu CMS does not store records of split/skills access permissions until you add the permissions to the Split/Skill Access window. • To turn off a users access permissions to a split/skill, delete that users permissions for that split or skill instead of clearing the check boxes. The Read and Write default of no permissions is in effect again for that user for that split or skill. • Assigning only necessary access permissions ensures the best system performance.