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Lucent Technologies Centrevu Cms Administration Guide
Lucent Technologies Centrevu Cms Administration Guide
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Task: assigning user permissions CentreVu CMS Administration Viewing, assigning, deleting, or changing split/skill access9-19 • When you give a user access to the ACD, you must give the user split/skill access for each applicable ACD. • You can put the Split/Skill Access window on a timetable. See “Task: using timetables and shortcuts” for more information. • You can put the Split/Skills Access window on a script. See “Task: automating your activities with scripting” for more information.
Task: assigning user permissions CentreVu CMS Administration Viewing, assigning, deleting, or changing trunk group access9-20 ............................................................................................................................................................................................................................................................Viewing, assigning, deleting, or changing trunk group access Steps........................................................................................................................................................................... 1On the controller window, select Tools | User Permissions. The User Permissions selector window opens. ........................................................................................................................................................................... 2In the ACD field, select the ACD for which you want to administer a users trunk group access. ........................................................................................................................................................................... 3Select User Permissions | Operations | Trunk Group Access. The User Permissions Trunk Group Access input window opens. ........................................................................................................................................................................... 4In the User ID field, type the ID of the user whose trunk group access permissions you want to add, delete, change, or view. This field is required. ........................................................................................................................................................................... 5In the Trunk Groups field, type the trunk group names or numbers that you want the user to have access to.
Task: assigning user permissions CentreVu CMS Administration Viewing, assigning, deleting, or changing trunk group access9-21 ........................................................................................................................................................................... 6Do the following: • Select the Read check box if the user will have read permission; clear the Read check box if the user will not have read permission. • Select the Write check box if the user will have write permission; Clear the check box if the user will not have write permission. If you assign a user write permission, you must also assign the user read permission. ........................................................................................................................................................................... 7Select the Exceptions check box if this user will get exceptions notification for the specified trunk groups; clear the check box if this user will not get an exception notification. END OF STEPS........................................................................................................................................................................... Reference • If you change a users access permissions, the change does not take effect until the user logs out and logs back in. • If you try to change access permissions for a user who does not have the correct ACD access permissions, you get an acknowledgement. • Find one and List all show only the user IDs for which have trunk group access permissions have been saved. • For each trunk group, you can give users read and write permission, read-only permission, or no permission. • You cannot assign a user write permission without read permission. • You cannot use the or for searching in any field. • The default permissions for all trunk groups are no read and no write permission. However, CentreVu CMS does not store records of trunk group access permissions until you add permissions on the Trunk Group Access window. • Assigning only necessary access permissions ensures the best system performance.
Task: assigning user permissions CentreVu CMS Administration Viewing, assigning, deleting, or changing trunk group access9-22 • To turn off a users access permissions to a trunk group, delete that users permissions for that trunk group instead of disabling the check boxes. The Read and Write default of no permissions is in effect again for that user for that trunk group. • You should have already assigned access permission for the correct ACD when you completed the ACD Access window. If not, you get an acknowledgement. Your changes do not go into effect until the users ACD access permissions change. • You can put the Trunk Group Access window on a timetable. See “Task: using timetables and shortcuts” for more information. • You can script the Trunk Group Access window and schedule the script. See “Task: automating your activities with scripting” for more information.
Task: assigning user permissions CentreVu CMS Administration Viewing, assigning, deleting, or changing vector access9-23 ............................................................................................................................................................................................................................................................Viewing, assigning, deleting, or changing vector access Steps........................................................................................................................................................................... 1On the controller window, select Tools | User Permissions. The User Permissions selector window opens. ........................................................................................................................................................................... 2In the ACD field, select the ACD for which you want to administer a users vector access. ........................................................................................................................................................................... 3Select User Permissions | Operations | Vector Access. Vector access is only available if your company has purchased Call Vectoring. The User Permissions Vector Access input window opens. ........................................................................................................................................................................... 4In the User ID field, type the ID of the user whose vector access permissions you want to add, delete, change, or view. This field is required. ........................................................................................................................................................................... 5In the Vectors field, type the vector names or numbers for which you want to add, delete, or change the users permissions.
Task: assigning user permissions CentreVu CMS Administration Viewing, assigning, deleting, or changing vector access9-24 ........................................................................................................................................................................... 6Do the following: • Select the Read check box if the user will have read permission; clear the Read check box if this user will not have read permission. • Select the Write check box if the user will have write permission; clear the check box if the user will not have write permission. If you assign a user write permission, you must also assign the user read permission. ........................................................................................................................................................................... 7Select the Exceptions check box if the user will get exceptions notification; clear the check box if the userwill not get exceptions notification. END OF STEPS........................................................................................................................................................................... Reference • If you change a users access permissions, the change does not take effect until the user logs out and logs back in. • For any vector, you can give a user either read permission, read and write permission, or no permission. • You cannot assign a user write permission without also assigning a user read permission. • CentreVu CMS activates any changes you make to a users vector permissions the next time the user opens a window or runs a report involving vectors. • The default permissions for all vectors is no read and no write permission. However, CentreVu CMS does not store records of vector access permissions until you enter permissions on the Vector Access window. • To turn off a users access permissions to a vector, delete that users permissions for that vector instead of disabling the Read and Write check boxes; the default of no permissions is in effect again for that user for that vector.
Task: assigning user permissions CentreVu CMS Administration Viewing, assigning, deleting, or changing VDN access9-25 ............................................................................................................................................................................................................................................................Viewing, assigning, deleting, or changing VDN access Steps........................................................................................................................................................................... 1On the controller window, select Tools | User Permissions. The User Permissions selector window opens. ........................................................................................................................................................................... 2In the ACD field, select the ACD for which you want to administer a users VDN access. ........................................................................................................................................................................... 3Select User Permissions | Operations | VDN Access. The User Permissions VDN Access input window opens. VDN access is only available if your company has purchased Call Vectoring. VDN access is not available if more than 2000 VDNs have been authorized. ........................................................................................................................................................................... 4In the User ID field, type the ID of the user whose VDN access permissions you want to add, delete, change, or view. This field is required. ........................................................................................................................................................................... 5In the VDNS field, type the VDN names or numbers that the user will have access to.
Task: assigning user permissions CentreVu CMS Administration Viewing, assigning, deleting, or changing VDN access9-26 ........................................................................................................................................................................... 6Do the following: • Select the Read check box if the user will have read permission; clear the Read check box if the user will not have read permission. • Select the Write check box if the user will have write permission; if the user will not have write permission, clear the check box. If you assign a user write permission, you must also assign the user read permission. ........................................................................................................................................................................... 7Select the Exceptions check box if the user will get exceptions notification; clear the check box if the user will not get exceptions notification. END OF STEPS........................................................................................................................................................................... Reference Note that: • If you change a users access permissions, the change does not take effect until the user logs out and logs back in. • To remove a users permissions for one or more VDNs, complete the User ID and VDNs fields, and select Delete. To remove all VDN permissions for a user, fill in the User ID field and select Delete . • All VDN permissions checking system-wide (VDN exceptions, Dictionary, VDN reports) is turned off when more than 2000 VDNs have been authorized. • For any VDN, you can give a user either read permission, read and write permission, or no permission. • You cannot assign a user write permission without also assigning read permission. • The default permissions for all VDNs are no read and no write permission. However, CentreVu CMS does not store records of VDN access permissions until you enter permissions on the VDN Access window.
Task: assigning user permissions CentreVu CMS Administration Viewing, assigning, deleting, or changing VDN access9-27 • To turn off a users access permissions to a VDN, delete that users permissions for that VDN instead of clearing the Read and Write check boxes. The default of no permissions is in effect again for that user for that VDN. • Assigning only necessary access permissions ensures the best performance of your system.
Task: assigning user permissions CentreVu CMS Administration Viewing, assigning, deleting, or changing VDN access9-28