Lucent Technologies Centrevu Cms Administration Guide

							  Task: automating your activities with scripting  CentreVu CMS Administration
Scripting the export of report output5-9
...........................................................................................................................................................................
4Save the script by following the steps under “Using Save as Script.”
Executing the script runs the report with your current inputs, exports 
the data, and exits the report.
END OF STEPS........................................................................................................................................................................... 
						

							  Task: automating your activities with scripting  CentreVu CMS Administration
Scripting a report saved as HTML5-10
............................................................................................................................................................................................................................................................Scripting a report saved as HTML
OverviewUse these steps to create a script that saves a report as an HTML file.
Steps...........................................................................................................................................................................
1Select Save As HTML on the Reports menu.
The Save As HTML window opens.
...........................................................................................................................................................................
2Complete the Save As HTML window.
Select Script.
The Save as Script window opens. 
						

							  Task: automating your activities with scripting  CentreVu CMS Administration
Scripting a report saved as HTML5-11
...........................................................................................................................................................................
3Save the script using the steps under “Saving as Script.”
Executing the script runs the report with your current inputs, saves the 
report as HTML, and exits the report.
END OF STEPS........................................................................................................................................................................... 
						

							  Task: automating your activities with scripting  CentreVu CMS Administration
Scripting windows and actions5-12
............................................................................................................................................................................................................................................................Scripting windows and actions
OverviewUse these steps to create a script for one of the following:
• The input window for Dictionary, Exceptions, Maintenance, 
CentreVu CMS System Setup, Agent Administration, or Call 
Center Administration actions
• An Add, Modify, or Delete action in Dictionary, Exceptions, 
Maintenance, 
CentreVu CMS System Setup, Agent 
Administration, or Call Center Administration
Steps to script an input
window
...........................................................................................................................................................................
1Select the action on the Operations tab of the selector window for 
Dictionary, Exceptions, Maintenance, 
CentreVu CMS System Setup, 
Agent Administration, or Call Center Administration.
...........................................................................................................................................................................
2Select Script in the selector window.
The Save as Script window opens. The file type is set to Interactive and 
cannot be changed. 
						

							  Task: automating your activities with scripting  CentreVu CMS Administration
Scripting windows and actions5-13
...........................................................................................................................................................................
3Complete the Save as Script window. Executing the script takes you to 
the window for the action you selected.
The Save as Script window closes and the selector window remains 
open.
END OF STEPS...........................................................................................................................................................................
Steps to script an action...........................................................................................................................................................................
1Select the action on the Operations tab of the selector window.
...........................................................................................................................................................................
2Complete the input window but do not select OK.
...........................................................................................................................................................................
3Select Script on the Actions menu. (If none of the valid scriptable 
actions — Add, Modify, or Delete — are present, you cannot select 
Script.)
The Save as Script – Action window opens.
...........................................................................................................................................................................
4Select the action you want to save in a script. 
						

							  Task: automating your activities with scripting  CentreVu CMS Administration
Scripting windows and actions5-14
...........................................................................................................................................................................
5Select OK.
The Save as Script window opens. The file type is set to Automatic but 
can be changed.
If you select Cancel, you return to the input window without saving an 
action.
...........................................................................................................................................................................
6Complete the Save as Script window.
Executing the script performs the action you selected, with the current 
inputs.
END OF STEPS........................................................................................................................................................................... 
						

							  Task: automating your activities with scripting  CentreVu CMS Administration
Task reference5-15
............................................................................................................................................................................................................................................................Task reference
• You must purchase a scheduling package if you want to schedule 
your scripts to run at a specific or later time.
• You are limited to a maximum of four simultaneous Supervisor 
sessions from one PC. This includes any background Supervisor  
sessions initiated by an automatic script.
• Once a script file is created, you can execute it manually like other 
Windows executable files and documents via any method 
available, such as double-clicking the file name in 
Windows 
Explorer.
• It is strongly recommended that you schedule mission-critical 
actions (such as backups) using Timetable, which resides on the 
CentreVu CMS server. But note that the risks of scheduling 
mission-critical actions on the PC are lessened by using a 
Microsoft Windows NT Server. 
						

							  Task: automating your activities with scripting  CentreVu CMS Administration
Task reference5-16 
						

							  Task: administering call center agents  CentreVu CMS Administration
6-1
6 Task: administering call center 
agents
............................................................................................................................................................................................................................................................Overview
PurposeIn this task, you will find the following procedures:
• Starting an agent trace
• Listing agents traced
• Changing agent skills and extension split assignments
• Creating or applying an agent template
• Multi-agent skill change and moving extensions between splits
• Running a split members report
PermissionsThese permissions apply to administering call center agents. See “Task: 
assigning user permissions” for more information.
• To start or stop an agent trace, you need read/write permission for 
the Agent Administration command. 
• To view agents being traced, you need read permission for the 
Agent Administration command. 
• To change agent skills or extension split assignments, you need 
read/write permission for the Agent Administration command and 
for the skills or splits affected by your changes. 
• To view skill or extension split assignments, you need read 
permission for the Agent Administration command.  
						

							  Task: administering call center agents  CentreVu CMS Administration
6-2
• To view a list of agents traced, you need read permission for the 
Agent Administration command. 
• To run a Split Members report, you need read permission for the  
Agent Administration command and for all splits affected by the 
report.
Use the procedures that follow to administer call center agents. These 
procedures include instructions for administering agents with and 
without Expert Agent Selection (EAS) and Call Vectoring purchased 
and enabled.