Lucent Technologies Centrevu Cms Administration Guide

  Task: administering exceptions  CentreVu CMS Administration
Administering split/skill exceptions8-15
Expected Wait 
Time (pri Low)An estimate of how long an incoming call with 
the lowest priority waits in queue before 
connecting to an agent.
Rolling Average 
Speed of Answer The rolling average speed of answer for the 
measured split/skill sent to 
CentreVu® CMS via 
the ASA message. An occurrence is counted (in 
seconds) when 
CentreVu CMS receives an ASA 
that exceeds the time limit specified for a...

  Task: administering exceptions  CentreVu CMS Administration
Administering trunk group exceptions8-16
............................................................................................................................................................................................................................................................Administering trunk group exceptions...

  Task: administering exceptions  CentreVu CMS Administration
Administering trunk group exceptions8-17
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4In the Trunk groups field, complete the Trunk group(s) box:
• Type the information. 
• Select the information from the drop-down list of previously used 
items.
• Click the Browse button to view all available items for the input...

  Task: administering exceptions  CentreVu CMS Administration
Administering trunk group exceptions8-18
Time trunk in use 
(Exceptions per 
trunk) (minimum)The minimum acceptable time a trunk in the 
trunk group can be in use. 
CentreVu CMS 
checks the allowed time the trunk is in use before 
an occurrence is counted against the threshold 
for that trunk. You receive an exception 
notification when the threshold is exceeded. This 
exception 
cannot trigger for the same trunk 
more than once within an...

  Task: administering exceptions  CentreVu CMS Administration
Administering trunk group exceptions8-19
Reference
The Audio Difficulty exception is always provided for all switches that 
support event counts. Number of trunks 
in use (Exceptions 
per trunk group)The maximum acceptable number of trunks that 
can be in use at any one time in the trunk group. 
Since this condition can come and go, you 
receive an exception notification each time the 
allowed number of trunks in use exceeds the 
threshold...

  Task: administering exceptions  CentreVu CMS Administration
Administering VDN exceptions8-20
............................................................................................................................................................................................................................................................Administering VDN exceptions
PrerequisitesTo administer VDN Exceptions, your company must have purchased 
Call Vectoring. VDN permissions checking is disabled for...

  Task: administering exceptions  CentreVu CMS Administration
Administering VDN exceptions8-21
The VDN Exception Administration window input opens.
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4To complete the VDN(s) box:
• Type the information. 
• Select the information on the pull-down list of previously used 
items.
• Click the Browse button to view all available items for the...

  Task: administering exceptions  CentreVu CMS Administration
Administering VDN exceptions8-22
In this field... Administer this exception type...
Active By selecting the check box or inactive by leaving 
the check box blank.
Time Limit On exception types that use a time limit, set the 
time limit in seconds. The time limit is the amount 
of time that must pass before occurrences are 
counted against the threshold limit.
This field is required even if the Active check box 
is not selected.
Threshold For...

  Task: administering exceptions  CentreVu CMS Administration
Administering VDN exceptions8-23
Number of calls 
abandoned while 
in vectorShows the number of calls abandoned during 
vector processing. An occurrence is counted 
against the threshold each time a call is abandoned 
during vector processing. This exception cannot 
trigger more than once within an interval.
Number of calls 
forced busyShows the number of calls given a busy signal by 
the switch. An occurrence is counted against the 
threshold...

  Task: administering exceptions  CentreVu CMS Administration
Administering VDN exceptions8-24
Number of calls 
that flowed into 
VDNCounts an occurrence against the occurrence 
threshold each time a call connects to the VDN for 
1 of 3 reasons:   – The call was routed to the VDN 
by a 
URXWHWR step from a vector in the local 
ACD.    – The call was transferred to the VDN 
from a local split or skill extension using the 
Transfer button.   – The call was routed to the 
VDN via adjunct routing. Calls...