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Lucent Technologies Centrevu Cms Administration Guide
Lucent Technologies Centrevu Cms Administration Guide
Here you can view all the pages of manual Lucent Technologies Centrevu Cms Administration Guide. The Lucent Technologies manuals for Communications System are available online for free. You can easily download all the documents as PDF.
Page 111
Task: naming your call center entities in the Dictionary CentreVu CMS Administration Viewing, adding, deleting, or changing trunk group names3-55 ........................................................................................................................................................................... 3In the Trunk group name field, type the name to add, delete, change, or view for this trunk group....
Page 112
Task: naming your call center entities in the Dictionary CentreVu CMS Administration Viewing or changing trunk string values3-56 ............................................................................................................................................................................................................................................................Viewing or changing trunk string values OverviewTrunk string values are the descriptive words such as IDLE, HOLD, or QUEUED...
Page 113
Task: naming your call center entities in the Dictionary CentreVu CMS Administration Viewing or changing trunk string values3-57 The Trunk String Values input window opens. ........................................................................................................................................................................... 3To change any of the trunk state default names, type the new descriptive word next to any of the following: • IDLE — the trunk is waiting for a call. • SEIZED...
Page 114
Task: naming your call center entities in the Dictionary CentreVu CMS Administration Viewing or changing trunk string values3-58 • MBUSY — the trunk is out of service for maintenance purposes. • RINGING — the call is ringing at an agents voice terminal. • UNKNOWN — CentreVu CMS does not recognize the trunk state. ........................................................................................................................................................................... 4To change the...
Page 115
Task: naming your call center entities in the Dictionary CentreVu CMS Administration Viewing or changing trunk string values3-59 • HIGH — the call occupying the trunk is queued to a split or skill at the second highest priority level. • TOP — the call occupying the trunk is queued to a split or skill at the highest priority level....
Page 116
Task: naming your call center entities in the Dictionary CentreVu CMS Administration Viewing, adding, deleting, or changing VDN names3-60 ............................................................................................................................................................................................................................................................Viewing, adding, deleting, or changing VDN names OverviewYou can assign names to VDNs so that names instead of...
Page 117
Task: naming your call center entities in the Dictionary CentreVu CMS Administration Viewing, adding, deleting, or changing VDN names3-61 The VDNs input window opens. ........................................................................................................................................................................... 3In the VDN name field, type the name of a VDN that you want to add, change, delete, or find....
Page 118
Task: naming your call center entities in the Dictionary CentreVu CMS Administration Viewing, adding, deleting, or changing VDN names3-62 If you assign exceptions to a VDN, the VDN name you assign displays in the exceptions text. In addition, if you change a VDN name, the new name displays in the exception text for all exceptions logged after the change. See “Task: administering exceptions” for more information. You can script the VDNs window and schedule the script. See “Task: automating your...
Page 119
Task: naming your call center entities in the Dictionary CentreVu CMS Administration Viewing, adding, deleting, or changing vector names3-63 ............................................................................................................................................................................................................................................................Viewing, adding, deleting, or changing vector names OverviewYou can assign names to vectors so that the names...
Page 120
Task: naming your call center entities in the Dictionary CentreVu CMS Administration Viewing, adding, deleting, or changing vector names3-64 ........................................................................................................................................................................... 3In the Vector name field, type the name of the vector that you want to add, change, delete, or find....