Lucent Technologies Centrevu Cms Administration Guide

  Task: naming your call center entities in the Dictionary  CentreVu CMS Administration
Viewing, adding, deleting, or changing AUX reason code names3-25
The AUX Reason Codes – List All window opens.
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7When you are done viewing AUX reason code names, close the window.
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  Task: naming your call center entities in the Dictionary  CentreVu CMS Administration
Viewing, adding, or creating calculations3-26
............................................................................................................................................................................................................................................................Viewing, adding, or creating calculations
OverviewCalculation names are abbreviated names for calculations that are used...

  Task: naming your call center entities in the Dictionary  CentreVu CMS Administration
Viewing, adding, or creating calculations3-27
The Calculations input window opens.
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3In the Calculation name field, type the name of the calculation that you 
want to view, add to the database, change, or delete.
If you are creating your own...

  Task: naming your call center entities in the Dictionary  CentreVu CMS Administration
Viewing, adding, or creating calculations3-28
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6On the Actions menu, select Add to add your changes to the Dictionary.
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  Task: naming your call center entities in the Dictionary  CentreVu CMS Administration
Viewing, adding, deleting, or changing call work codes3-29
............................................................................................................................................................................................................................................................Viewing, adding, deleting, or changing call work codes
OverviewYou can view, add, delete, or change call work...

  Task: naming your call center entities in the Dictionary  CentreVu CMS Administration
Viewing, adding, deleting, or changing call work codes3-30
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5On the Actions menu, select Add to add your changes to the Dictionary.
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  Task: naming your call center entities in the Dictionary  CentreVu CMS Administration
Adding constants to the database3-31
............................................................................................................................................................................................................................................................Adding constants to the database
OverviewConstants are elements with fixed numerical values that you can add to 
the database and...

  Task: naming your call center entities in the Dictionary  CentreVu CMS Administration
Adding constants to the database3-32
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6On the Actions menu, select Add to add your changes to the Dictionary.
END OF...

  Task: naming your call center entities in the Dictionary  CentreVu CMS Administration
Defining your own database items3-33
............................................................................................................................................................................................................................................................Defining your own database items
OverviewYou can define your own database items, which are stored in their own 
tables in the...

  Task: naming your call center entities in the Dictionary  CentreVu CMS Administration
Defining your own database items3-34
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5In the Table field, type the name of the table that holds this database 
item....