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Lucent Technologies Centrevu Cms Administration Guide
Lucent Technologies Centrevu Cms Administration Guide
Here you can view all the pages of manual Lucent Technologies Centrevu Cms Administration Guide. The Lucent Technologies manuals for Communications System are available online for free. You can easily download all the documents as PDF.
Page 41
Navigating CentreVu® Supervisor CentreVu CMS Administration Using the controller window after you log into the server2-5 ........................................................................................................................................................................... 3From the Tools menu, select Options to choose report colors and other similar options; select Add Button to start the Add Button wizard, which helps you create a custom or standard button and add it to the...
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Navigating CentreVu® Supervisor CentreVu CMS Administration Using the controller window after you log into the server2-6 Reference Default toolbar buttons Status bar indicators These indicators on the status bar tell you about the state of CentreVu CMS: Use this button... To do this... Options Access the window to change your login options Logout Disconnect from the server Reports Open the Reports selector window Dictionary Open the Dictionary selector window Exceptions Open the Exceptions...
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Navigating CentreVu® Supervisor CentreVu CMS Administration Using the controller window after you log into the server2-7 Status bar messages Any of these messages may display on the status bar:This indicator... Displays... Exception counter An exception count of the ACDs for which you have exceptions permissions; the count is cleared to zero at the beginning of an interval ACD status Icons for the ACDs that are supported in your call centers by CentreVu CMS; if the link to an ACD is down,...
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Navigating CentreVu® Supervisor CentreVu CMS Administration Using the controller window after you log into the server2-8 This message... Displays when... Already exists A record you are trying to add is in the database: this message also displays when you try to add a range of items, some of which exist and some of which do not; the ones that do not exist are added to the database and the ones that already exist are left unchanged. Cancelled You cancelled a potentially destructive action in...
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Navigating CentreVu® Supervisor CentreVu CMS Administration Using the features common to all CentreVu Supervisor windows2-9 ............................................................................................................................................................................................................................................................ Using the features common to all CentreVu Supervisor windows OverviewThe features that are common to all CentreVu Supervisor...
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Navigating CentreVu® Supervisor CentreVu CMS Administration Using the selector windows2-10 ............................................................................................................................................................................................................................................................Using the selector windows OverviewSelector windows take you to input and reports windows for all your actions (except scripting, which has its own button on the...
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Navigating CentreVu® Supervisor CentreVu CMS Administration Using the selector windows2-11 ........................................................................................................................................................................... 2Select a folder tab to bring the window you want to the front, then use the up and down arrow keys or your mouse to highlight the item for which you want to open an input or reports window and click OK (or choose a tab and double-click an...
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Navigating CentreVu® Supervisor CentreVu CMS Administration Using the input windows2-12 ............................................................................................................................................................................................................................................................Using the input windows OverviewOn the input windows, the Actions menu lists the actions you can choose from for that input window; the Edit menu lists the normal...
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Navigating CentreVu® Supervisor CentreVu CMS Administration Using the input windows2-13 Input window options These additional steps may further help you use input windows: Actions menu items Use this option... To do this... Menu bar Choose from a list of actions, edit options, and online help Toolbar button Add, change, or delete your input Input fields Type your input History list View a list of previous inputs Browse button Browse valid inputs Current ACD View the ACD that your inputs apply to...
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Navigating CentreVu® Supervisor CentreVu CMS Administration Using the input windows2-14 Reference Rules for input fields: CentreVu CMS has three classes of input field: name (synonym), field description, and number. This section describes the rules that apply to each class. Name (synonym) A name (synonym) field: • Must begin with an alphabetic character. Characters are case sensitive. • Can be one to twenty characters. Letters, numbers, underscores ( B), blanks, commas ( ), periods ( ), and...