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Lucent Technologies Centrevu Cms Administration Guide
Lucent Technologies Centrevu Cms Administration Guide
Here you can view all the pages of manual Lucent Technologies Centrevu Cms Administration Guide. The Lucent Technologies manuals for Communications System are available online for free. You can easily download all the documents as PDF.
Page 61
Task: naming your call center entities in the Dictionary CentreVu CMS Administration 3-5 • To list assigned vector names, you need read permission for the Dictionary command and for the specific vectors whose names you want to see. • To add, delete, or change a vector name, you need write permission for the Dictionary command and for the appropriate vector. • To generate a report, you need read permission for the Dictionary command. Use the steps that follow to name your call center entities in...
Page 62
Task: naming your call center entities in the Dictionary CentreVu CMS Administration Adding, deleting, or changing ACDs3-6 ............................................................................................................................................................................................................................................................Adding, deleting, or changing ACDs PrerequisitesNote that: • You can add, delete, or change an ACD name regardless of the ACD you...
Page 63
Task: naming your call center entities in the Dictionary CentreVu CMS Administration Adding, deleting, or changing ACDs3-7 The ACDs input window opens. ........................................................................................................................................................................... 3In the ACD Name box, type the ACD name you want to add, delete, or change....
Page 64
Task: naming your call center entities in the Dictionary CentreVu CMS Administration Creating or copying agent groups3-8 ............................................................................................................................................................................................................................................................Creating or copying agent groups OverviewYou can create and copy agent groups and group agents to meet the needs of your call center...
Page 65
Task: naming your call center entities in the Dictionary CentreVu CMS Administration Creating or copying agent groups3-9 StepsTo copy an agent group: ........................................................................................................................................................................... 1From the controller window, select Commands | Dictionary or select Dictionary on the toolbar. The Dictionary selector window opens....
Page 66
Task: naming your call center entities in the Dictionary CentreVu CMS Administration Creating or copying agent groups3-10 The Agent Groups-Copy window opens. ........................................................................................................................................................................... 6Type the name of the existing agent group from which you want to copy information....
Page 67
Task: naming your call center entities in the Dictionary CentreVu CMS Administration Viewing, listing, adding, or deleting agents in an agent group3-11 ............................................................................................................................................................................................................................................................Viewing, listing, adding, or deleting agents in an agent group OverviewYou can list and view all...
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Task: naming your call center entities in the Dictionary CentreVu CMS Administration Viewing, listing, adding, or deleting agents in an agent group3-12 The Agent Groups – Get Contents window opens. ........................................................................................................................................................................... 5Select List all on the Actions menu or on the toolbar. The Agent Groups – List All window opens, showing the list of all agents in the...
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Task: naming your call center entities in the Dictionary CentreVu CMS Administration Viewing, listing, adding, or deleting agents in an agent group3-13 The Agent Groups input window opens. ........................................................................................................................................................................... 3In the Agent group name box, type the name of the agent group to which you want to add agents....
Page 70
Task: naming your call center entities in the Dictionary CentreVu CMS Administration Viewing, listing, adding, or deleting agents in an agent group3-14 StepsTo delete agents from an agent group: ........................................................................................................................................................................... 1From the controller window, select Commands | Dictionary or select Dictionary on the toolbar. The Dictionary selector window opens....