Lexmark X9350 User Manual

							If the envelope or photo card cannot be grasped from the front and is barely visible, to remove the jam:1 Press the button as you grasp the handle on the duplex unit.
2Pull out the duplex unit.
3Push down on the button on the rear access door.
4 Lower the door slightly.
5Firmly grasp the envelope or photo card, and gently pull it out.
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							6Close the rear access door.
7Align and install the duplex unit.
8Press .
Paper or specialty media misfeeds
If paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together, try the following solutions.
Check paper conditionUse only new, unwrinkled paper.Check paper loading• Load a smaller amount of paper into the printer.
• Load paper with the print side facing down. (If you are not sure which side is the printable
side, see the instructions that came with the paper.)
See “Loading various paper types in Tray 1” on page 78 for information about:
• Maximum loading amounts per paper type
• Specific loading instructions for supported paper and specialty mediaRemove each sheet as
it is printedRemove each sheet as it exits, and let it dry completely before stacking.
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							Adjust the paper
guidesAdjust the paper guides:
• When using media less than 8.5 inches wide
• To rest against the edges of the paper or media, making sure it does not buckle
Printer does not feed paper, envelopes, or specialty media
Check for paper jamsCheck for and clear any paper jams. For more information, see:
• “Paper jam in the printer” on page 166
• “Paper jam in the Automatic Document Feeder (ADF)” on page 167
• “Paper jam in the duplex unit” on page 168
• “Paper jam in Tray 1 or optional Tray 2” on page 169
• “Paper jam in the small media feeder” on page 170Check media loading•Verify that the specialty media is loaded correctly. For more information, see “Loading
various paper types in Tray 1” on page 78.
• Try loading one page, envelope, or sheet of specialty media at a time.Make sure the printer is
set as the default
printer and is not on
hold or paused1 Click:
• For Windows XP Pro:  Start ª Settings  ª Printers and Faxes .
• For Windows XP Home:  Start ª Control Panel  ª Printers and Faxes .
• For Windows 2000:  Start ª Settings  ª Printers .
2 Double-click the name of your printer.
3 Click  Printer .
• Make sure no check mark appears next to Pause Printing.
• Make sure a check mark does appear next to Set As Default.
Banner paper jams
Clear banner paper
jams1 Press  to turn off the printer.
2 Remove the jammed banner paper from the printer. 173
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							Review banner printing
checklist• Use only the number of sheets needed for the banner.
• Select the following settings to enable the printer to feed paper continuously without
jamming:
1 With a document open, click  File ª Print .
2 Click  Properties , Preferences , Options , or Setup .
3 Click the  Advanced  tab.
4 From the Layout drop-down box, select  Banner.
5 From the Banner Paper Size drop-down box, select  Letter Banner or A4 Banner
as the paper size.
6 Click the  Print Setup  tab.
7 From the Orientation area, select  Portrait or Landscape .
8 Click  OK or Print .
Memory card troubleshooting
• “Memory card cannot be inserted” on page 174
• “Nothing happens when memory card is inserted” on page 174
Memory card cannot be inserted
Check memory card typeMake sure that the type of memory card you are using can be used in the printer. For
more information, see “Inserting a memory card” on page 98.Check memory card
placementSee “Inserting a memory card” on page 98 to determine which slot accommodates your
memory card and to see instructions on how to insert it.
Nothing happens when memory card is inserted
Reinsert memory cardThe memory card may have been inserted too slowly. Remove and then reinsert the
memory card quickly.Check memory card
placementSee “Inserting a memory card” on page 98 to determine which slot accommodates your
memory card and to see instructions on how to insert it.Check memory card typeMake sure that the type of memory card you are using can be used in the printer. See
“Inserting a memory card” on page 98.Memory card may be
damagedCheck that there is no obvious damage to the memory card.Memory card may not
contain photosInsert another memory card with photos.
The printer will read photos created using the JPEG format. For more information, see
the documentation that came with the digital camera.USB cable may not be
connected1 Check the USB cable for any obvious damage.
2 Firmly plug the square end of the USB cable into the back of the printer.
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with the USB symbol 
.
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							Error messages
General error messagesError messageSolutionHardware Error 1208  (Incorrect
Home Position)1 Raise the scanner unit.
2 Remove any objects blocking the path of the print cartridge carrier.
3 Close the scanner unit.
4 Press 
.
Rear Cover Open1Close the rear door.
2Press .
Scanner JamPress  to reset the printer, and then press  again to clear the error
message.
Error messages related to loading paper and original documents
Error messageSolutionInvalid Paper Type
(appears when there is an incoming fax)1 Load plain paper in Tray 1.
2 Press 
.
Paper Load Error1Load the original document in the Automatic Document Feeder
(ADF). For more information, see “Loading original documents into
the Automatic Document Feeder” on page 85.
2 From the control panel, press 
.
Paper or Photo Size Error
(appears when printing from a
PictBridge-enabled digital camera and the
photo size selected is larger than the paper
size set in the printer)1 From the control panel, press .
The  Pictbridge Default Print Settings  appears with the
option for  Photo Size  highlighted.
2 Press 
 or  until the size of the photo paper loaded in the printer
appears. If you want to print more than one photo on the photo paper,
select a smaller photo size than the size of the photo paper loaded
in the printer.
3 Press 
 to save the settings.
Paper JamClear the paper jam. For more information, see “Jams and misfeeds
troubleshooting” on page 166.
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							Error messageSolutionPaper MismatchIf you are printing an incoming fax, make sure that the paper loaded in
the tray is the default for your country or region selection. The default
paper size corresponds to the country or region that you have selected
during initial setup.
To determine the default paper size, check the message on the display,
and then load paper with the correct size.If you are printing a photo or a DPOF selection from a memory card or
using a PictBridge-enabled camera to print a photo, the printer does not
support the paper size you have set.
1 From the control panel, press 
.
The  Paper Handling  menu appears.
2 Press 
 or  until the option for  Size--Tray 1 is highlighted.
3 Press 
 or  to select the size of paper loaded in Tray 1.
4 Press 
 to save the setting.
Paper Out Tray 1
or
Paper Out Tray 21 Load paper in the tray that has run out of paper.
2 Press 
.
Paper Tray RemovedMake sure that Tray 1 and Tray 2 (if the optional Tray 2 is installed) are
fully inserted into the printer.Out of Memory
(appears when you are making more than
one copy of a multiple-page document
using the Automatic Document Feeder)1 Press  and a single copy of the remaining pages in the Automatic
Document Feeder (ADF) is printed.
2 Load the pages for which you need more copies into the Automatic
Document Feeder (ADF).
3 Press 
 or  repeatedly until  Copy is highlighted.
4 Press 
.
5 Press 
 or  until the options for  Copies are highlighted.
6 Press 
 or  to enter the number of copies. Consider entering a
smaller number of copies.
Reload the document and make more copies, if necessary.
Cartridge-related error messages
Error messageSolutionBlack Cartridge
Unavailable  (appears
when printing an incoming
fax)To continue printing using the color print cartridge:
1 Press 
 or  until  Yes is highlighted.
2 Press 
.
To insert the black print cartridge:
1 Press 
 or  until  No is highlighted.
2 Insert a black cartridge in the left print cartridge carrier. For more information, see
“Installing print cartridges” on page 142.
3 Press 
.
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							Error messageSolutionBlack and Color Ink
LowPress any button to clear the message and continue. Order black and color print
cartridges. For more information, see “Ordering supplies” on page 147.Black Ink LowPress any button to clear the message and continue. Order a black print cartridge. For
more information, see “Ordering supplies” on page 147.Cartridge Alignment1 Remove the print cartridge.
2 Make sure the sticker and tape have been removed.
3Reinsert the cartridge.
4 Press 
.
For more information, see “Aligning print cartridges” on page 144.
Color Cartridge
Unavailable  (appears
when printing an incoming
fax on plain paper)To continue printing in grayscale:
1 Press 
 or  until  Yes is highlighted.
2 Press 
.
To insert a color print cartridge:
1 Press 
 or  until  No is highlighted.
2 Insert a color cartridge on the right print cartridge carrier. For more information, see
“Installing print cartridges” on page 142.
3 Press 
.
Color Ink LowPress any button to clear the message and continue. Order a color print cartridge. For
more information, see “Ordering supplies” on page 147.Critically Low InkIf all the pages of the document have been printed:
1 From the control panel, press 
 or  until  Yes is highlighted.
2 Press 
.
The error message disappears from the display.
If some pages of the document did not print:
1 From the control panel, press 
 or  until  No is highlighted.
2 Press 
.
3 Replace the print cartridge that has low ink. For more information, see  “Installing print
cartridges” on page 142.
After you replace and align the cartridge, the rest of the document prints.
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							Error messageSolution•Error 1102
• Error 1203
• Error 1204
• Error 120F
(Procedure 1)Procedure 1
1 Remove the print cartridges and close the cartridge carrier lids.
2 Disconnect the power cord from the electrical outlet.
3 Reconnect the power cord to the electrical outlet.
4 If the 
 button is not lit, press .
5 Reinsert the print cartridges.
6 If the error:
• Does not reappear, the problem has been corrected.
• Reappears, one of the cartridges is not working properly. Continue with
Procedure 2.
• Error 1102
• Error 1203
• Error 1204
• Error 120F
(Procedure 2)Procedure 2
Follow this procedure to determine which cartridge is not working properly. 1 Remove the print cartridges and close the cartridge carrier lids.
2 Disconnect the power cord from the electrical outlet.
3 Reconnect the power cord to the electrical outlet.
4 If the 
 button is not lit, press .
5 Reinsert the black (or photo) print cartridge.
6 If the error:
• Reappears, replace the black (or photo) print cartridge with a new one.
• Does not reappear, reinsert the color print cartridge.
7 If the error reappears, replace the color print cartridge with a new one.
Error 1103Make sure that the print cartridges are installed. For more information, see “Installing
print cartridges” on page 142.Error 11041 Remove the print cartridges.
2 Reinstall the black cartridge or the photo cartridge in the left carrier.
3 Reinstall the color cartridge in the right carrier.•Error 1200
• Error 1201
• Error 12081 Raise the scanner unit.
2 Remove any objects blocking the path of the print cartridge carrier.
3 Make sure the cartridge carrier lids are closed.
4Close the scanner unit.
5 Press 
.
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							Error messageSolution•Error 1205
• Error 12061 Remove the indicated print cartridge.
2 Disconnect the power cord from the electrical outlet.
3 Reconnect the power cord to the electrical outlet.
4 If the 
 button is not lit, press .
5 Reinsert the print cartridge.
6 If the error:
• Does not reappear, the problem has been corrected.
• Reappears, replace the print cartridge with a new one.
Left Cartridge
Missing  (appears when:
• printing or copying on
plain paper
or
• printing a fax report)When you are printing or copying on plain paper, press  to continue printing using the
color print cartridge.1 Press .
2 Insert a black or photo print cartridge in the left print cartridge carrier. For more
information, see “Installing print cartridges” on page 142.
3 Resend the print job.Photo and Color Ink
LowPress any button to clear the message and continue. Order photo and color print
cartridges. For more information, see “Ordering supplies” on page 147.Photo Ink LowPress any button to clear the message and continue. Order a photo print cartridge. For
more information, see “Ordering supplies” on page 147.Printer Carrier
Stall1 Raise the scanner unit.
2 Remove any objects blocking the path of the print cartridge carrier.
3 Make sure the cartridge carrier lids are closed.
4Close the scanner unit.
5 Press 
.
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							Error messageSolutionRight Cartridge
Missing  (appears when:
• copying on glossy or
photo paper
• copying in color on
plain paper
• printing from a memory
card
• using a
PictBridge-enabled
camera to control
printing)When you are copying in color on plain paper, press  to continue printing using the
black print cartridge and copying the document in grayscale.
To cancel the job, press 
.
1 Press .
2 Insert a color print cartridge in the right print cartridge carrier. For more information,
see “Installing print cartridges” on page 142.
3 Resend the print job.
Fax-related error messages
Error messageSolutionDigital Line DetectedThe fax modem is an analog device. Certain devices can be connected
to the printer so that digital telephone services can be used.
• If you are using an ISDN telephone service, connect the printer to an
analog telephone port (an R-interface port) on an ISDN terminal
adapter. For more information and to request an R-interface port,
contact your ISDN provider.
• If you are using DSL, connect to a DSL filter or router that will support
analog use. For more information, contact your DSL provider.
• If you are using a PBX telephone service, make sure you are
connecting to an analog connection on the PBX. If none exists,
consider installing an analog telephone line for the fax machine. For
more information on faxing when using a PBX telephone service, see
“Setting up to fax while behind a PBX” on page 136.
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