Lexmark X9350 User Manual

							Scanning takes too long or freezes the computerOther software may be
runningClose all programs not being used.Change the scanning
resolution to a lower value1 Click  Start ª  Programs  or All Programs  ª  Lexmark 9300 Series .
2 Select  All-In-One Center .
3 From the Scan area, click  See More Scan Settings.
4 Click  Display Advanced Scan Settings .
5 From the Scan tab, select a lower scan resolution.
Poor scanned image quality
Check messagesIf an error message is displayed, see “Error messages” on page 175.Clean the scanner glassIf the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with
water.Adjust the quality of the
scan1 Make sure the printer is connected to a computer, and both the printer and the
computer are on.
2 Load an original document facedown on the scanner glass in the corner indicated by
the arrow icons.
3 From the desktop, double-click the  Productivity Suite icon.
4 Click  Scan.
The All-In-One Center appears with the Scanning & Copying tab expanded.
5 From the Select Scan Quality section, select another DPI setting.
6 Click  Scan Now .Review steps to improve
print qualitySee “Improving print quality” on page 144.Are you scanning from a
newspaper, magazine, or
glossy paper?If you are copying or scanning from a newspaper, magazine, or glossy paper, see
“Scanning clear images from magazines or newspapers” on page 122.Check quality of original
documentIf the quality of the original document is not satisfactory, try using a clearer version of the
document or image.Check document
placementMake sure the document or photo is loaded facedown on the scanner glass in the corner
indicated by the arrow icons.
Partial document or photo scans
Check document
placementMake sure the document or photo is loaded facedown on the scanner glass in the upper
left-hand corner.Check paper sizeMake sure the paper size being used matches the size you selected.
Cannot scan to an application
Select a different
application1 From the Selected Application Does Not Support Multiple Pages dialog, click
Cancel .
2 From the All-In-One Center Scanning & Copying tab, choose a different application
from the “Send scanned image to” menu.
3 Scan the document.
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							Cannot scan to a computer over a networkReview scanning stepsSee “Scanning to a computer over a network” on page 122.
Fax troubleshooting• “Cannot send or receive a fax” on page 162
• “Can send but not receive faxes” on page 163
• “Can receive but not send faxes” on page 164
• “Printer receives a blank fax” on page 165
• “Received fax has poor print quality” on page 165
• “Caller ID information is not displayed” on page 166
Cannot send or receive a fax
Check messagesIf an error message is displayed, follow the instructions on the error message dialog.Check powerIf the  light is not on, see “Power button is not lit” on page 151.Check cable
connectionsMake sure cable connections for the following hardware are secure, if applicable:
• Power supply
• Telephone
• Handset
• Answering machineCheck the telephone
wall jack1 Plug a telephone into the wall jack.
2 Listen for a dial tone.
3 If you do not hear a dial tone, plug a different telephone into the wall jack.
4 If you still do not hear a dial tone, plug a telephone into a different wall jack.
5 If you hear a dial tone, connect the printer to that wall jack.Review digital phone
service checklistThe fax modem is an analog device. Certain devices can be connected to the printer so that
digital telephone services can be used.
• If you are using an ISDN telephone service, connect the printer to an analog telephone
port (an R-interface port) on an ISDN terminal adapter. For more information and to
request an R-interface port, contact your ISDN provider.
• If you are using DSL, connect to a DSL filter or router that will support analog use. For
more information, contact your DSL provider.
• If you are using a PBX telephone service, make sure you are connecting to an analog
connection on the PBX. If none exists, consider installing an analog telephone line for
the fax machine. For more information on faxing when using a PBX telephone service,
see “Setting up to fax while behind a PBX” on page 136.Verify dial tone• Place a test call to the telephone number to which you want to send a fax to make sure
that it is working correctly.
• If the telephone line is being used by another device, wait until the other device is finished
before sending a fax.
• If you are using the On Hook Dial feature, turn up the volume to verify a dial tone.Disconnect other
equipment temporarilyTo ensure the printer is working correctly, connect it directly to the telephone line. Disconnect
any answering machines, computers with modems, or telephone line splitters.Check for paper jamsCheck for and clear any paper jams.
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							Disable Call Waiting
temporarilyCall Waiting can disrupt fax transmissions. Disable this feature before sending or receiving
a fax. Call your telephone company to obtain the keypad sequence for temporarily disabling
Call Waiting.Do you have Voice
Mail service?Voice Mail offered through your local telephone company may disrupt fax transmissions. To
enable both Voice Mail and the printer to answer calls:
• See “Setting the distinctive ring” on page 135. Setting selections include single ring,
double ring, triple ring, and any ring.
• Consider adding a second telephone line for the printer.Check country codeMake sure the country code has been set for the country or region where you are operating
the printer:
1 From the control panel, press 
 or  repeatedly until  Setup is highlighted.
2 Press 
.
3 Press 
 or  repeatedly until  Change Printer Default Settings  is
highlighted.
4 Press 
.
5 Look down at the  Country menu item to see the user default setting indicated by an *.
6 If you want to change the County Code:
a Press 
 or  repeatedly until you reach the  Country menu item.
b Press 
 or  repeatedly until the country or region where you are operating the
printer appears.
c Press 
 to save the setting.
Is your printer memory
full?1 Dial the receiving number.
2 Scan the original document one page at a time.
Can send but not receive faxes
Load paperLoad paper to print any faxes that have been stored in the printer.Check if Auto Answer is
onIf Auto Answer is on:
• The printer will answer after the preset number of telephone rings.
• If you are using a distinctive ring, see “Setting the distinctive ring” on page 135.
To check whether Auto Answer is on:
1 From the control panel, press 
 or  repeatedly until  Fax is highlighted.
2 Press 
.
3 Press 
 or  repeatedly until you reach the  Auto Answer menu item.
4 Check to see if  On is selected.
5 If not, press 
 or  until  On appears.
6 Press 
 to save.
Check inkCheck the ink levels, and install a new print cartridge if necessary.
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							Make sure Fax
Forwarding is not
selected1 From the control panel, press  or  repeatedly until  Fax is highlighted.
2 Press 
.
3 Press 
 or  repeatedly until the  Fax Setup submenu is highlighted.
4 Press 
.
5 Press 
 or  repeatedly until the  Ringing and Answering  submenu is
highlighted.
6 Press 
.
7 Press 
 or  repeatedly until you reach  Fax Forward.
8 Press 
 or  repeatedly until  Off appears.
9 Press 
 to save the setting.
Can receive but not send faxes
Check mode selectionTo make sure the printer is set for faxing:
1 Press 
 or  repeatedly until  Fax is highlighted.
2 Press 
.
Check document
placementLoad the original document faceup in the Automatic Document Feeder (ADF) or facedown
on the scanner glass in the corner indicated by the arrows.Check the Dial Prefix
setting1 From the control panel, press  or  repeatedly until  Fax is highlighted.
2 Press 
.
3 Press 
 or  repeatedly until the  Fax Setup submenu is highlighted.
4 Press 
.
5 Press 
 or  repeatedly until the  Dialing and Sending  submenu is highlighted.
6 Press 
.
7 Press 
 or  repeatedly until you reach  Dial Prefix.
8 To change the setting, press 
 or  repeatedly until  Create appears.
9 Press 
.
10 Enter the prefix to be dialed before each telephone number.
11 Press 
 to save.
Check Speed Dial
number• Check to make sure Speed Dial has been programmed for the number that you want to
dial. See “Setting up Speed Dial numbers” on page 132.
• As an alternative, dial the telephone number manually.
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							Be sure that printer is
detecting a dial tone• See “Sending a fax while listening to a call (On Hook Dial)” on page 129.
• Check the Dial Method setting.
1 Listen for a dial tone. If you hear a dial tone but the printer hangs up without dialing,
this means it did not recognize the dial tone.
2 From the control panel, press 
 or  repeatedly until  Fax is highlighted.
3 Press 
.
4 Press 
 or  repeatedly until the  Fax Setup submenu is highlighted.
5 Press 
.
6 Press 
 or  repeatedly until the  Dialing and Sending  submenu is
highlighted.
7 Press 
.
8 Press 
 or  repeatedly until you reach  Dial Method.
9 Press 
 or  repeatedly until  Behind PBX (Dial Tone Detect Off)  appears.
10 Press 
 to save.
Printer receives a blank fax
Check originalAsk the sender to verify the original document was loaded correctly.Check inkCheck the ink levels, and install a new print cartridge if necessary.Cartridges may have
tape on them1 Remove the print cartridges.
2 Make sure the sticker and tape have been removed.
3Reinsert the print cartridges.
Received fax has poor print quality
Review checklist for
sender• Check that the quality of the original document is satisfactory.
• Resend the fax. There may have been a problem with the quality of the telephone line
connection.
• Increase the fax scan resolution.Check inkCheck the ink levels, and install a new print cartridge if necessary.
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							Decrease the
transmission speed1 From the control panel, press  or  repeatedly until  Fax is highlighted.
2 Press 
.
3 Press 
 or  repeatedly until the  Fax Setup submenu is highlighted.
4 Press 
.
5 Press 
 or  repeatedly until the  Dialing and Sending  submenu is highlighted.
6 Press 
.
7 Press 
 or  repeatedly until you reach  Max Send Speed.
8 Press 
 or  to select a lower transmission speed.
9 Press 
 to save.
10 Resend the fax.
11 If the problem persists, repeat step 1 through step 10 to resend the fax at successively
lower transmission speeds.
Note:  2400 bps is the lowest transmission speed.
Notes:
• The lower the transmission speed, the longer it will take your fax to print.
• This solution will reduce the speed for future faxes until you reset the transmission speed.
Caller ID information is not displayed
Caller ID pattern may
not be set correctlyThe printer supports two distinct Caller ID patterns: Pattern 1 (FSK) and Pattern 2 (DTMF).
Depending on the country or region you live in and the telecommunications company you
subscribe to, you may need to switch the pattern in order for the printer to display Caller ID
information. For more information, see “Using Caller ID” on page 131.
Jams and misfeeds troubleshooting
• “Paper jam in the printer” on page 166
• “Paper jam in the Automatic Document Feeder (ADF)” on page 167
• “Paper jam in the duplex unit” on page 168
• “Paper jam in Tray 1 or optional Tray 2” on page 169
• “Paper or specialty media misfeeds” on page 172
• “Printer does not feed paper, envelopes, or specialty media” on page 173
• “Banner paper jams” on page 173
Paper jam in the printer
Remove the jamTo eject the paper: 1 Press and hold 
.
2 Remove the paper from the paper exit tray. 166
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							Paper jam in the Automatic Document Feeder (ADF)1Flip open the ADF by grasping the notch in the left side of the ADF and pulling up.
2Firmly grasp the paper, and gently pull it out.
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							3Close the ADF.
4Press .
Paper jam in the duplex unit
1 Press the button as you grasp the handle on the duplex unit.
2Pull out the duplex unit.
3Push down on the button on the rear access door.
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							4Lower the door slightly.
5Firmly grasp the paper, and gently pull it out.
6Close the rear access door.
7Align and install the duplex unit.
8Press .
Paper jam in Tray 1 or optional Tray 2 1 Pull Tray 1 completely out of the printer or pull the optional Tray 2 completely out of its base.
2 Remove the jam:
For Tray 1:
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							For Tray 2:
3Reinstall the tray.
Paper jam in the small media feeder
If the jam is visible from the front and there is enough of the envelope or photo card to grasp, to remove the jam: 1 Pull Tray 1 about 50.8 mm (2 inches) out of the printer.
2 Grasp the envelope or photo card and pull it out.
3Reinstall Tray 1.
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