Lexmark X9350 User Manual

							Power button is not litCheck power connection1Disconnect the power cord from the wall outlet, and then from the printer.
2 Plug the cord all the way into the power supply on the printer.
3Plug the cord into an electrical outlet that other electrical devices have been using.
4 If the 
 light is not on, press .
Software does not install
Check your operating
systemThe following operating systems are supported: Windows 2000, Windows XP, and Mac
OS X.Check your system
requirementsCheck that your computer meets the minimum system requirements listed on the box.USB cable may not be
connected1 Check the USB cable for any obvious damage.
2 Firmly plug the square end of the USB cable into the back of the printer.
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with the 
 USB symbol.
Use these steps to install
the printer software1 Turn off and then restart your computer.
2 Click  Cancel  on all New Hardware Found screens.
3 Insert the CD, and then follow the instructions on the computer screen to reinstall the
software.May need to reconnect
power supply1 Press  to turn the printer off.
2 Disconnect the power cord from the wall outlet.
3 Gently remove the power supply from the printer.
4 Reconnect the power supply to the printer.
5 Plug the power cord into the wall outlet.
6 Press 
 to turn the printer on.
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							Other software may be
running1 Close all open software applications.
2 Disable any anti-virus programs.
3 Double-click the  My Computer icon.
In Windows XP, click  Start to access the My Computer icon.
4 Double-click the  CD–ROM drive icon.
5 If necessary, double-click  setup.exe.
6 Follow the instructions on the computer screen to install the software.Software may not be
installed correctly1 Uninstall the printer software, and then reinstall it. For more information, see
“Removing and reinstalling the software” on page 185.
2 If the software still does not install correctly, visit our Web site at
www.lexmark.com  to check for the latest software.
a In all countries or regions except the United States, select your country or region.
b Click the links for drivers or downloads.
c Select your printer family.
d Select your printer model.
e Select your operating system.
f Select the file you want to download, and then follow the directions on the
computer screen.
Page does not print
Check messagesIf an error message is displayed, see “Error messages” on page 175.Check powerIf the  light is not on, see “Power button is not lit” on page 151.Paper may not be loaded
correctlyRemove and then load paper.Check inkCheck the ink levels, and install new print cartridges if necessary.Cartridges may have tape
on them1 Remove the print cartridges.
2 Make sure the sticker and tape have been removed.
3Reinsert the cartridges.
Make sure the printer is
set as the default printer
and is not on hold or
paused.1 Click:
• In Windows XP Pro:  Start ª Settings  ª Printers and Faxes .
• In Windows XP Home:  Start ª Control Panel  ª Printers and Faxes .
• In Windows 2000:  Start ª Settings  ª Printers .
2 Double-click the name of your printer.
3 Click  Printer .
• Make sure no check mark appears next to Pause Printing.
• Make sure a check mark does appear next to Set As Default.
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							May need to reconnect
power supply1 Press  to turn the printer off.
2 Disconnect the power cord from the wall outlet.
3 Gently remove the power supply from the printer.
4 Reconnect the power supply to the printer.
5 Plug the power cord into the wall outlet.
6 Press 
 to turn the printer on.
Software may not be
installed correctly1 Uninstall the printer software, and then reinstall it. For more information, see
“Removing and reinstalling the software” on page 185.
2 If the software still does not install correctly, visit our Web site at
www.lexmark.com  to check for the latest software.
a In all countries or regions except the United States, select your country or region.
b Click the links for drivers or downloads.
c Select your printer family.
d Select your printer model.
e Select your operating system.
f Select the file you want to download, and then follow the directions on the
computer screen.
Printer does not recognize optional Tray 2
Printer does not recognize optional Tray 2• Make sure the connection between the optional Tray 2 and the printer
is secure.
• Make sure the printer is aligned properly with the Tray 2 base.
For more information, see “Installing the optional Tray 2” on page 16.Tray 2 does not operate correctly
Duplex unit does not operate correctly
Duplex unit may not be
installed correctly1 Remove the duplex unit.
2 Reinstall the duplex unit.
For more information, see “Paper jam in the duplex unit” on page 168.
Cannot print from digital camera using PictBridge
Enable PictBridge printing
from cameraEnable PictBridge printing on the camera by selecting the correct USB mode. For more
information, see the digital camera documentation.Make sure the camera is
PictBridge-enabled1 Disconnect the camera.
2 Connect a PictBridge-enabled digital camera to the PictBridge port. See the digital
camera documentation to determine whether it is PictBridge-enabled.Check USB cableUse only the USB cable that came with the camera.Remove memory cardsRemove any memory cards from the printer.Check messagesIf an error message appears on the display, see “Error messages” on page 175.
Print troubleshooting
• “Improving print quality” on page 154
• “Poor text and graphic quality” on page 155
• “Poor quality at the edges of the page” on page 156
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							•“Print speed is slow” on page 156
• “Partial document or photo prints” on page 156
• “Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled digital camera” on page 157
Improving print qualityCheck paper• Use the appropriate paper for the document. If you are printing photos or other high
quality images, for best results use Lexmark PerfectFinish Photo Paper or Lexmark
Photo Paper.
Note:  Do not use Lexmark Premium Photo paper. Your print cartridges are not
compatible with this type of paper.
• Use a paper that is a heavier weight or bright white.Select a higher copy or
scan quality1 Depending on your print job, press  or  repeatedly until  Copy or Scan  is
highlighted.
2 Press 
.
3 Press 
 or  repeatedly until you reach  Quality.
4 Press 
 or  repeatedly until the quality you want appears.
5 Press 
 to save.
Select a higher photo
quality1 Press  or  repeatedly until  Photo is highlighted.
2 Press 
.
3 Press 
 or  repeatedly until the  Change Default Settings  submenu is
highlighted.
4 Press 
.
5 Press 
 or  repeatedly until you reach  Quality.
6 Press 
 or  repeatedly until the quality you want appears.
7 Press 
 to save.
Select a higher fax
quality1 Press  or  repeatedly until  Fax is highlighted.
2 Press 
.
3 Press 
 or  repeatedly until the  Edit Fax Settings  submenu is highlighted.
4 Press 
.
5 Press 
 or  repeatedly until you reach  Quality.
6 Press 
 or  repeatedly until the quality you want appears.
7 Press 
 to save.
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							Check print cartridgesIf the document still does not have the print quality you want, follow these steps:1 Align the print cartridges. For more information, see “Aligning print cartridges” on
page 144.
If print quality has not improved, continue to step 2.
2 Clean the print cartridge nozzles. For more information, see  “Cleaning the print cartridge
nozzles” on page 145.
If print quality has not improved, continue to step 3.
3 Remove and reinsert the print cartridges. For more information, see “Removing a used
print cartridge” on page 142 and “Installing print cartridges” on page 142.
If print quality has not improved, continue to step 4.
4 Wipe the print nozzles and contacts. For more information, see “Wiping the print
cartridge nozzles and contacts” on page 145.
If print quality is still not satisfactory, replace the print cartridges. For more information,
see “Ordering supplies” on page 147.
Poor text and graphic quality
• Blank pages
• Dark print
• Faded print
• Incorrect colors
• Light and dark bands in print•Skewed lines
• Smudges
• Streaks
• White lines in printCheck inkCheck the ink levels, and install new print cartridges if necessary.Review steps to
improve print qualitySee “Improving print quality” on page 144.Remove sheets as they
are printedTo avoid ink smudging when you are working with the following media, remove each sheet
as it exits, and allow it to dry:
• Documents with graphics or images
• Heavyweight matte or glossy paper
• Transparencies
• Labels
• Envelopes
• Iron-on transfers
Note:  Transparencies may take up to 15 minutes to dry.Remove photos as they
are printedPhotos printed on photo paper require more drying time.
• To prevent smudging or scratching, avoid touching the printed surface with your fingers
or sharp objects.
• For best results, remove each sheet individually from the paper exit tray, and allow the
prints to dry at least 24 hours before stacking, displaying, or storing.Use a different brand of
paperEach paper brand accepts ink differently and prints with color variations.
If you are printing photos or other high-quality images, for best results use Lexmark
PerfectFinish Photo Paper or Lexmark Photo Paper.
Note:  Do not use Lexmark Premium Photo Paper. Your print cartridges are not compatible
with this type of paper.Check paper conditionUse only new, unwrinkled paper.
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							Software may not be
installed correctlyFor more information, see “Software may not be installed correctly” on page 152.
Poor quality at the edges of the page
Check minimum print
settingsUnless you are using the borderless feature, use these minimum print margin settings:
• Left and right margins:
– 6.35 mm (0.25 in.) for letter size paper
– 3.175 mm (0.125 in.) for A4 size paper
– 3.37 mm (0.133 in.) for all paper sizes except letter and A4
• Top margin: 1.7 mm (0.067 in.)
• Bottom margin: 12.7 mm (0.5 in.)Select the Borderless
print feature1 From the software application, click  File ª Print .
2 Click  Properties , Preferences , Options , or Setup .
3 Click  Print Setup .
4 Click  Borderless .Be sure paper size
matches the printer
setting1 From the software application, click  File ª Print .
2 Click  Properties , Preferences , Options , or Setup .
3 Click  Print Setup .
4 From the Paper Size drop-down menu, select the paper size.
Print speed is slow
Maximize computer
processing speedClose all applications not in use.Try minimizing the number and size of graphics and images in the document.Remove as many unused fonts as possible from your system.Add memoryConsider purchasing an optional memory card to have more random access memory (RAM).Select a lower print
quality1 From the software application, click  File ª Print .
2 Click  Properties , Preferences , Options , or Setup .
3 Click  Print Setup .
4 From the Quality/Speed area, select a lower print quality.Software may not be
installed correctlyFor more information, see “Software may not be installed correctly” on page 152.
Partial document or photo prints
Check document
placementMake sure the document or photo is loaded facedown on the scanner glass in the upper
left-hand corner.Check paper sizeMake sure the paper size being used matches the size you selected.
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							Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled digital
cameraMake sure paper size is set
correctlyThe printer issues the  Paper or Photo Size Error  when your chosen photo
size does not match the paper size that is set. This typically happens you are trying
to print from your PictBridge-enabled digital camera. You may have left the printer
control panel Photo Size menu item setting at  8.5x11” or 5 x 7”  size, but your
camera setting has print size of  4x6” or L. You need to make sure your chosen
photo size is  4x6” or 10x15 cm  depending on the typically used photo size for
your country or region.
• Make sure the 4 x 6 in. (10 x 15 cm) photo paper is loaded correctly in Tray 1.
• If your camera lets you change the print size setting, change the print size
selection to 4 x 6 in. (10 x 15 cm) on the PictBridge-enabled digital camera.
• If your camera does not allow you to change the paper size setting, use the
control panel to change the paper size to 4 x 6 in. (10 x 15 cm).
1 Insert the USB cable that came with your camera to the camera, and insert
the other end into the PictBridge port on the front of the printer.
2 Turn the camera on and choose your first photo using the camera control
panel.
3 Wait for the  PictBridge Printing  screen to appear on the printer
control panel
4 Press 
.
The  PictBridge Default Print Settings  menu appears.
5 Press 
 or  until  4x6”  or 10x15 cm  appears for Photo Size.
6 Press 
 or  repeatedly until you reach  Paper Handling.
7 Press 
.
8 Press 
 or  until  4x6”  or 10x15 cm  appears for Size-Tray 1.
9 Press 
 to save and exit.
Cannot print from a flash drive
Check the type of files contained on the flash
driveThe printer recognizes:
• Files that have extensions *.DOC, *XLS, and *PPT
• Photos
• Files that have FAT 32 data format
Note:  If the flash drive contains only files with extensions *.DOC, *XLS,
or *PPT, the  Print Files  menu will be highlighted. If any photos are
on the flash drive, the  Photo Card menu appears. Press 
 to return
to the main menu, and press 
 or  repeatedly until  Print
Files  is highlighted.
Once  Print Files  is highlighted, press 
 to view the files contained
on the flash drive.
Check cable connections and powerMake sure the printer is connected to your computer using a USB cable,
and that both the printer and the computer are turned on.If the printer is connected to a print server or connected on a wireless
network, you cannot print files contained in the flash drive.
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							Cannot print from a Bluetooth-enabled deviceMake sure that the Bluetooth mode and the Bluetooth
Discovery mode are enabled on your printer1 From the control panel, press  or  repeatedly
until  Setup  is highlighted.
2 Press 
.
3 Press 
 or  repeatedly until  Change
Bluetooth Default Settings  is highlighted.
4 Press 
.
The Bluetooth Default Settings menu appears with
the option for  Bluetooth Enabled  highlighted.
5 Press 
 or  repeatedly until  On appears.
6 Press 
 or  repeatedly until the option for
Discovery Mode  is highlighted.
7 Press 
 or  repeatedly until  On appears.
8 Press 
.
Make sure you type in the correct pass keyIf you set  Security  to High , you must type in the pass
key from another Bluetooth-enabled deviceConsider setting  Security to Low  to eliminate the need
for a pass key:
1 From the control panel, press 
 or  repeatedly
until  Setup  is highlighted.
2 Press 
.
3 Press 
 or  repeatedly until  Change
Bluetooth Default Settings  is highlighted.
4 Press 
.
The Bluetooth Default Settings menu appears.
5 Press 
 or  repeatedly until the option for
Security  is highlighted.
6 Press 
 or  repeatedly until  Low appears.
7 Press 
.
Make sure that the external Bluetooth-enabled device is
configured to communicate with the Bluetooth adapter
connected to your printerFor more information, refer to the documentation that
came with the external Bluetooth-enabled device.
Copy troubleshooting
• “Copier does not respond” on page 159
• “Scanner unit does not close” on page 159
• “Poor copy quality” on page 159
• “Partial document or photo copies” on page 160
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							Copier does not respondCheck messagesIf an error message is displayed, see “Error messages” on page 175.Check powerIf the  light is not on, see “Power button is not lit” on page 151.Software may not be
installed correctlyFor more information, see “Software may not be installed correctly” on page 153.
Scanner unit does not close
Check for obstructions1 Lift the scanner unit.
2 Remove any obstruction keeping the scanner unit open.
3 Lower the scanner unit.
Poor copy quality
•Blank pages
• Checkerboard pattern
• Distorted graphics or pictures
• Missing characters
• Faded print
• Dark print•Skewed lines
• Smudges
• Streaks
• Unexpected characters
• White lines in printCheck messagesIf an error message is displayed, see “Error messages” on page 175.Check inkCheck the ink levels, and install a new print cartridge if necessary.Clean the scanner
glassIf the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with water.Review steps to
improve print qualitySee “Improving print quality” on page 144.Adjust the brightness of
the copy1 Load the document facedown on the scanner glass.
2 From the control panel, press 
 or  repeatedly until  Copy is highlighted.
3 Press 
.
4 Press 
 or  repeatedly until you reach  Lighter/Darker.
5 Press 
 or  repeatedly to lighten or darken the copy.
6 Press 
.
Check quality of
original documentIf the quality of the original document is not satisfactory, try using a clearer version of the
document or image.Are you scanning from
a newspaper,
magazine, or glossy
paper?If you are copying or scanning from a newspaper, magazine, or glossy paper, see  “Scanning
clear images from magazines or newspapers” on page 122.Check document
placementMake sure the document or photo is loaded facedown on the scanner glass in the upper
left-hand corner.
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							Partial document or photo copiesCheck document
placementMake sure the document or photo is loaded facedown on the scanner glass in the upper
left-hand corner.Check paper sizeMake sure the paper size being used matches the size you selected.
Scan troubleshooting
• “Scanner does not respond” on page 160
• “Scan was not successful” on page 160
• “Scanning takes too long or freezes the computer” on page 161
• “Poor scanned image quality” on page 161
• “Partial document or photo scans” on page 161
• “Cannot scan to an application” on page 161
• “Cannot scan to a computer over a network” on page 162
Scanner does not respond
Check messagesIf an error message is displayed, see “Error messages” on page 175.Check powerIf the  light is not on, see “Power button is not lit” on page 151.Make sure the printer is set
as the default printer and is
not on hold or paused.1 Click:
• In Windows XP Pro:  Start ª Settings  ª Printers and Faxes .
• In Windows XP Home:  Start ª Control Panel  ª Printers and Faxes .
• In Windows 2000:  Start ª Settings  ª Printers .
2 Double-click the name of your printer.
3 Click  Printer .
• Make sure no check mark appears next to Pause Printing.
• Make sure a check mark does appear next to Set As Default.Software may not be
installed correctlyFor more information, see “Software may not be installed correctly” on page 153.
Scan was not successful
USB cable may not be
connected1 Check the USB cable for any obvious damage.
2 Firmly plug the square end of the USB cable into the back of the printer.
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with the 
 USB symbol.
Reboot computerTurn off and then restart your computer.Software may not be
installed correctlyFor more information, see “Software may not be installed correctly” on page 153.
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