Lexmark X 950 User Manual

							Solving printing problems
Multiple‑language PDF files do not print
The PDF files may contain unavailable fonts.
1Open the document you want to print in Adobe Acrobat.
2Click the printer icon > Advanced > Print as image > OK > OK.
Printer control panel display is blank or displays only diamonds
The printer self test failed. Turn the printer off, wait about 10 seconds, and then turn the printer on.
If Ready does not appear, then turn the printer off and contact Customer Support.
Error message about reading USB drive appears
Make sure the flash drive is supported.
Print jobs do not print
Try one or more of the following:
Make sure there is no problem with your printer
From the printer control panel, check the status. If necessary, follow the recovery instructions.
Make sure the printer is ready to print
Make sure Ready appears on the display before sending a print job.
Check if a supply is missing or needs replacement
Remove and then reinstall or replace the supply.
Check if the standard exit bin is full
Remove the paper stack from the standard exit bin.
Check if the paper tray is empty
Load paper in the tray.
Make sure the correct printer software is installed
Verify that you are using the correct printer software.
If the printer is connected to your computer through a USB port, then make sure you are running a
supported operating system and using a compatible printer software. Troubleshooting301 
						

							Make sure the internal print server is working properly
Make sure the internal print server is properly installed and that the printer is connected to the network.
Print a network setup page and check that the status shows Connected. If the status is Not
Connected, then check the network cables, and then try printing the network setup page again.
Contact your system support person to make sure the network is functioning correctly.
The printer software is available on the Lexmark Web site at 
http://support.lexmark.com.
Make sure you are using a recommended USB, serial, or Ethernet cable
For more information, visit the Lexmark Web site at http://support.lexmark.com.
Make sure printer cables are securely connected
Check the cable connections to the printer and print server to make sure they are secure.
For more information, see the setup documentation that came with the printer.
Confidential and other held jobs do not print
These are possible solutions. Try one or more of the following:
Partial job, no job, or blank page prints
The print job may contain a formatting error or invalid data.
Delete the print job, and then print it again.
For PDF documents, recreate the PDF and then print it again.
If you are printing from the Internet, then the printer may be reading multiple job titles as duplicates and
deleting all jobs except the first one.
For Windows users, open Print Properties. From the Print and Hold dialog, select the "Keep duplicate
documents" check box under the User name text box before entering a PIN number.
For Macintosh users, save each print job, naming each job differently, and then send the individual jobs
to the printer.
Make sure the printer has sufficient memory
Free up additional printer memory by scrolling through the list of held jobs and deleting some of them.
Print job takes longer than expected
Try one or more of the following:
Reduce the complexity of the print job
Eliminate the number and size of fonts, the number and complexity of images, and the number of pages in
the print job.
Turn off the Page Protect setting
From the home screen, navigate to: Troubleshooting302 
						

							 > Settings > General Settings > Print Recovery > Page Protect > 
Off > 
Change the environmental settings
When using Eco‑Mode or Quiet Mode settings, you may notice a reduction in performance.
Job prints from the wrong tray or on the wrong paper
Check the paper type and paper size settings
Make sure the paper type setting matches the paper loaded in the tray:
1From the printer control panel Paper menu, check the paper type and paper size settings.
2Before sending the job to print, specify the correct type setting:
For Windows users, specify the paper type from Print Properties.
For Macintosh users, specify the paper type from the Print dialog.
Incorrect characters print
Make sure the printer is not in Hex Trace mode. If Ready Hex appears on the display, you must exit
Hex Trace mode before you can print your job. Turn the printer off and back on to exit Hex Trace mode.
Make sure the SmartSwitch settings are set to On in the Network and USB menus.
Tray linking does not work
These are possible solutions. Try one or more of the following:
Load the same size and type of paper
Load the same size and type of paper in each tray to be linked.
Move the paper guides to the correct positions for the paper size loaded in each tray.
Use the same Paper Size and Paper Type settings
Print a menu settings page and compare the settings for each tray.
If necessary, adjust the settings from the Paper Size/Type menu.
Note: The standard 550-sheet tray and the multipurpose feeder do not automatically sense the paper
size. You must set the size from the Paper Size/Type menu.
Large jobs do not collate
These are possible solutions. Try one or more of the following:
Make sure Collate is set to On
From the Finishing menu or Print Properties, set Collate to On.
Note: Setting Collate to Off in the software overrides the setting in the Finishing menu. Troubleshooting303 
						

							Reduce the complexity of the print job
Reduce the complexity of the print job by eliminating the number and size of fonts, the number and
complexity of images, and the number of pages in the job.
Make sure the printer has enough memory
Add printer memory or an optional hard disk.
Unexpected page breaks occur
Increase the Print Timeout value
1From the home screen, navigate to:
 > Settings > General Settings > Timeouts
2Touch the left or right arrow next to Print Timeout until the desired value appears.
3To u c h  Submit.
Solving copy problems
Copier does not respond
These are possible solutions. Try one or more of the following:
Check the display for error messages
Clear any error messages.
Check the power
Make sure the printer is plugged in, the power is on, and Ready appears.
Scanner unit does not close
Make sure there are no obstructions:
1Lift the scanner unit.
2Remove any obstruction keeping the scanner unit open.
3Lower the scanner unit.
Poor copy quality
These are some examples of poor copy quality:
Blank pages
Checkerboard pattern Troubleshooting304 
						

							Distorted graphics or pictures
Missing characters
Faded print
Dark print
Skewed lines
Smudges
Streaks
Unexpected characters
White lines in print
Try one or more of the following:
Clear any error messages
Check the display and clear any error messages.
Replace the toner or print cartridge
When the print remains faded, replace the toner or print cartridge.
Clean the scanner glass
The scanner glass may be dirty. Clean the scanner glass with a clean, lint‑free cloth dampened with water.
For more information, see 
“Cleaning the scanner glass” on page 228.
Adjust the toner darkness of the copy
Adjust the toner darkness from the Copy menus.
Make sure the quality of the original document is satisfactory
Check the quality of the original document.
Place the original document properly
Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.
Make sure to use the appropriate Copy settings
When patterns (moiré) appear in the output:
On the Copy screen make sure the Content Type and Source settings are appropriate for the document
being scanned.
From the Copy screen, navigate to:
Advanced Options > Advanced Imaging > Sharpness > lower the Sharpness setting
On the Copy screen, make sure no scaling is being selected. Troubleshooting305 
						

							When the text is light or disappearing:
From the Copy screen, navigate to:
Content > Te x t > 
 > select the appropriate source for the original document being copied > 
From the Copy screen, navigate to:
Advanced Options > Advanced Imaging > Sharpness > increase the current setting
From the Copy screen, navigate to:
Advanced Options > Advanced Imaging > Background removal, and then reduce the current setting
From the Copy screen, navigate to:
Advanced Options > Advanced Imaging > Contrast > increase the current setting
From the Copy screen, navigate to:
Advanced Options > Advanced Imaging > Shadow detail > reduce the current setting
When the output appears washed out or overexposed:
On the Copy screen make sure the Content Type and Source settings are appropriate for the document
being scanned.
From the Copy screen, adjust the Darkness setting.
From the Copy screen, navigate to:
Advanced Options > Advanced Imaging > Shadow detail > reduce the current setting
From the Copy screen, navigate to:
Advanced Options > Advanced Imaging > Background removal > reduce the current setting
Partial document or photo copies
These are possible solutions. Try one or more of the following:
Check the document placement
Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.
Check the paper size setting
Make sure the paper size setting matches the paper loaded in the tray:
1From the printer control panel, check the Paper Size setting from the Paper menu.
2Before sending the job to print, specify the correct size setting:
For Windows users, specify the size from Print Properties.
For Macintosh users, specify the size from the Page Setup dialog. Troubleshooting306 
						

							Solving scanner problems
Checking an unresponsive scanner
If your scanner is not responding, then make sure:
The printer is turned on.
The printer cable is securely attached to the printer and the host computer, print server, option, or other
network device.
The power cord is plugged into the printer and a properly grounded electrical outlet.
The electrical outlet is not turned off by any switch or breaker.
The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.
Other electrical equipment plugged into the outlet is working.
Once you have checked each of these possibilities, turn the printer 
off and then back on. This often 
fixes
the problem with the scanner.
Scan was not successful
These are possible solutions. Try one or more of the following:
Check the cable connections
Make sure the network or USB cable is securely connected to the computer and the printer.
An error may have occurred in the program
Turn off and then restart the computer.
Scanning takes too long or freezes the computer
These are possible solutions. Try one or more of the following:
Other software programs may be interfering with scanning
Close all programs not being used.
The scan resolution may be set too high
Select a lower scan resolution.
Poor scanned image quality
These are possible solutions. Try one or more of the following:
Check the display for error messages
Clear any error messages. Troubleshooting307 
						

							The scanner glass may be dirty
Clean the scanner glass with a clean, lint‑free cloth dampened with water. For more information, see
“Cleaning the scanner glass” on page 228.
Adjust the scan resolution
Increase the resolution of the scan for a higher quality output.
Check the quality of the original document
Make sure the quality of the original document is satisfactory.
Check the document placement
Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.
Partial document or photo scans
These are possible solutions. Try one or more of the following:
Check the document placement
Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.
Check the paper size setting
Make sure the paper size setting matches the paper loaded in the tray:
1From the printer control panel, check the Paper Size setting from the Paper menu.
2Before sending the job to print, specify the correct size setting:
For Windows users, specify the size from Print Properties.
For Macintosh users, specify the size from the Page Setup dialog.
Cannot scan from a computer
These are possible solutions. Try one or more of the following:
Check the display for error messages
Clear any error messages.
Check the power
Make sure the printer is plugged in, the power is on, and Ready appears.
Check the cable connections
Make sure the network or USB cable is securely connected to the computer and the printer. Troubleshooting308 
						

							Solving fax problems
Fax and e-mail functions are not set up
The indicator light blinks red until you set up fax and e‑mail. To set up fax and e‑mail, follow these steps:
Note: Before completing these instructions for a printer on a network, make sure the fax cables are
connected.
1From the home screen, navigate to:
 > General Settings > Run initial setup > Ye s > Submit
2Turn the printer 
off, and then turn it back on.
3From the printer control panel, touch your language.
4Touch your country or region, and then touch Continue.
5Select your time zone, and then touch Continue.
6To u c h  Fax and E‑mail to clear the icons, and then touch Continue.
Note: You can use these same steps to disable fax and e‑mail.
Caller ID is not shown
Contact your telecommunications company to verify that your telephone line is subscribed to the caller ID
service.
If your region supports multiple caller ID patterns, you may have to change the default setting. There are
two settings available: FSK (pattern 1) and DTMF (pattern 2). The availability of these settings by way of the
Fax menu depends on whether your country or region supports multiple caller ID patterns. Contact your
telecommunications company to determine which pattern or switch setting to use.
Cannot send or receive a fax
These are possible solutions. Try one or more of the following:
Check the display for error messages
Clear any error messages.
Check the power
Make sure the printer is plugged in, the power is on, and Ready appears.
Check the printer connections
Make sure the cable connections for the following hardware are secure, if applicable:
Telephone
Handset
Answering machine Troubleshooting309 
						

							Check the telephone wall jack
1Plug a telephone into the wall jack.
2Listen for a dial tone.
3If you do not hear a dial tone, then plug a different telephone into the wall jack.
4If you still do not hear a dial tone, then plug a telephone into a different wall jack.
5If you hear a dial tone, then connect the printer to that wall jack.
Review this digital phone service checklist
The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone
services can be used.
If you are using an ISDN telephone service, then connect the printer to an analog telephone port (an
R-interface port) on an ISDN terminal adapter. For more information and to request an R-interface port,
contact your ISDN provider.
If you are using DSL, then connect to a DSL filter or router that will support analog use. For more
information, contact your DSL provider.
If you are using a PBX telephone service, then make sure you are connecting to an analog connection
on the PBX. If none exists, consider installing an analog telephone line for the fax machine.
Check for a dial tone
Place a test call to the telephone num b e r  t o  w h i c h  y o u  w a n t  t o  s e n d  a  f ax to make sure that it is working
correctly.
If the telephone line is being used by another device, then wait until the other device is finished before
sending a fax.
If you are using the On Hook Dial feature, then turn up the volume to verify a dial tone.
Temporarily disconnect other equipment
To ensure the printer is working correctly, connect it directly to the telephone line. Disconnect any answering
machines, computers with modems, or telephone line splitters.
Check for jams
Clear any jams, and then make sure that Ready appears.
Temporarily disable Call Waiting
Call Waiting can disrupt fax transmissions. Disable this feature before sending or receiving a fax. Call your
telephone company to obtain the keypad sequence for temporarily disabling Call Waiting.
Voice Mail service may be interfering with the fax transmission
Vo i c e  M a i l  
offered through your local telephone company may disrupt fax transmissions. To enable both
Voice Mail and the printer to answer calls, you may want to consider adding a second telephone line for the
printer. Troubleshooting310